Director Of Research Operations Jobs in Alpharetta, GA

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: we serve our user community. Our success and growth are directly attributed to our people. We foster a culture of integrity, respect, continuous development, and innovation.

This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009

Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255

What you will be doing:

Job Summary / Purpose

The Sales Operations Manager oversees day-to-day business operations to ensure efficiency, quality, and service, with a strong focus on order lifecycle management and continuous improvement. This role ensures operational stability across people, processes, and platforms while partnering cross-functionally with Sales, Finance, and technical teams to protect revenue and customer experience.

Who you will work with:

This role partners closely with cross-functional teams including Enterprise Applications (EA), Finance, Sales, Accounts Receivable (AR), Accounts Payable (AP), IT, and Product teams. The position also manages and develops a geographically distributed operations team.

Key Responsibilities and Duties

• Own daily operational performance across order processing, renewals, and system integrations
• Monitor alerts, exceptions, and system failures and ensure timely resolution
• Ensure adherence to SLAs, internal controls, and compliance requirements
• Lead operational processes within ERP/CRM systems (e.g., Microsoft Dynamics 365)
• Partner with IT and Product teams to improve system reliability, automation, and data quality
• Translate operational issues into clear technical requirements for system enhancements
• Manage, coach, and develop a geographically distributed operations team
• Establish performance expectations and drive accountability across the team
• Identify recurring issues and lead root-cause analysis and continuous improvement initiatives
• Improve cross-functional workflows between Sales, Operations, Finance, and technical teams
• Provide clear and actionable reporting to leadership on operational performance
• Serve as escalation point for complex operational or system-related issues

What You'll Bring

Required Qualifications

• Bachelor's degree in Business, Operations Management, Supply Chain, or related field (or equivalent experience)
• 5+ years of experience in operations, order management, or system-driven environments
• Hands-on experience with ERP/CRM platforms (preferably Microsoft Dynamics 365)
• Proven ability to manage operational incidents and cross-functional escalations
• Strong analytical, organizational, and communication skills

Preferred Qualifications

• Experience in SaaS, technology, manufacturing, or distribution operations
• Familiarity with system integrations, data flows, and operational controls
• Experience leading teams across multiple time zones

Essential Functions of the Job

The duties and responsibilities described above represent the essential functions of the role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions in accordance with applicable laws.

What is good to know:

• This role is critical to ensuring accurate and reliable order flow through complex systems, early issue detection, and continuous operational improvement
• The Operations Manager plays a key role in protecting revenue, customer experience, and operational credibility

Competencies and Behaviors

• Humble: Shares credit, prioritizes team success, and builds collective outcomes
• Hungry: Continuously seeks improvement and drives progress proactively
• Smart: Demonstrates strong interpersonal awareness, collaboration, and cross-functional influence

What you get when you join our team:

• Flexible time off including holidays and volunteer time
• Health, dental, and vision insurance starting day one
• Employee assistance program (EAP)
• Employer-paid life and disability insurance
• FSA/HSA options
• 401(k) with company match
• Employee stock purchase plan
• Competitive compensation with potential bonus or incentive components