E-3 Visa Guest Service Supervisor Jobs
Guest Service Supervisor roles at U.S. hotels, resorts, and hospitality groups qualify for E-3 visa sponsorship when the position requires a bachelor's degree in hospitality management or a related field. The E-3 has no lottery and renews in two-year increments, making it a reliable path for Australian hospitality professionals building long-term careers stateside.
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Get Access To All JobsCOMPENSATION TYPE: Hourly
Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
LOCATION:
An authentic Arizona experience awaits at the Kimpton Miralina Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.
Overview:
The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Monitor all VIP and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Highgate Hotel credit policies.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Responsible for issued house bank.
- Be able to perform all duties of Guest Services Agent.
- Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Monitor key control to maintain hotel security.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting, planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Assist in training and cross training of new hires and current employees on a regular basis.
QUALIFICATIONS
- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
COMPENSATION TYPE: Hourly
Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
LOCATION:
An authentic Arizona experience awaits at the Kimpton Miralina Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.
Overview:
The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Monitor all VIP and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Highgate Hotel credit policies.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Responsible for issued house bank.
- Be able to perform all duties of Guest Services Agent.
- Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Monitor key control to maintain hotel security.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting, planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Assist in training and cross training of new hires and current employees on a regular basis.
QUALIFICATIONS
- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
See all 39+ Guest Service Supervisor jobs
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Guest Service Supervisor
Translate your Australian qualifications correctly
A three-year Australian bachelor's in hospitality management is accepted as equivalent to a U.S. four-year degree for E-3 purposes. Carry your official transcripts and a credential evaluation letter to every employer conversation to pre-empt any skepticism.
Target properties with dedicated HR infrastructure
Full-service hotels, resort groups, and casino-hotel operators are far more likely to have in-house HR teams familiar with LCA filing obligations than boutique or independent properties. Filter your search toward brands with multi-property portfolios.
Clarify specialty occupation standing before applying
Guest Service Supervisor roles require framing as a specialty occupation to support an E-3 petition. Confirm the job posting explicitly requires a bachelor's degree in a specific field, not just any degree or equivalent experience, before committing time to an application.
Use Migrate Mate's E-3 filing service after your offer
Once you have a signed offer letter, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork. This covers DOL certification, the I-129 petition where applicable, and consulate appointment preparation in Sydney, Melbourne, or Perth.
Negotiate a start date that fits E-3 processing timelines
LCA certification typically takes seven business days with DOL, but consulate appointment slots at Australian posts can add weeks. Build at least six to eight weeks into your proposed start date so neither party is forced into a last-minute scramble.
Request a new LCA if your job duties shift materially
If your role expands beyond the scope described in the original certified LCA, such as taking on a department-wide supervisory remit, USCIS requires a new LCA and amended petition. Flag any title or duty changes to your employer immediately rather than waiting for renewal.
Guest Service Supervisor jobs are hiring across the US. Find yours.
Find Guest Service Supervisor JobsGuest Service Supervisor E-3 Visa: Frequently Asked Questions
How do I find Guest Service Supervisor jobs that offer E-3 visa sponsorship?
Migrate Mate is the most direct way to search for Guest Service Supervisor roles where employers are already familiar with E-3 sponsorship requirements. Standard job boards don't filter by visa type, so you end up screening dozens of postings manually. Migrate Mate surfaces roles matched to E-3 eligibility, saving you that back-and-forth with employers who aren't set up to sponsor.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Guest Service Supervisor role actually qualify as a specialty occupation for the E-3?
It can, but the framing matters. The position must require a bachelor's degree in a specific field, typically hospitality management, business, or hotel administration, as a standard entry condition, not merely as a preference. If the job description says 'degree preferred' or 'or equivalent experience,' the specialty occupation argument weakens significantly. Ask the employer to confirm the degree requirement is stated as mandatory before proceeding.
How does the E-3 compare to the H-1B for Guest Service Supervisor roles?
The E-3 is available only to Australian citizens, but for those who qualify it removes the single biggest obstacle the H-1B creates: the lottery. H-1B registration is capped at 85,000 per year and oversubscribed, meaning many qualified applicants are rejected before USCIS even reviews their petition. The E-3 has a 10,500 annual allocation that has never been exhausted, so a qualifying offer and approved LCA is effectively all you need.
Can I switch to a different hotel or employer while on an E-3?
Yes, but the process restarts with the new employer. Your current E-3 status is tied to the certified LCA and petition filed by your original employer. Before you resign, confirm the new property has submitted a fresh LCA with DOL and is prepared to support your visa application. There is no portability provision for E-3 the way AC21 provides for H-1B holders, so a gap in employment authorization is a real risk if the timing slips.
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