E-3 Visa Patient Service Specialist Jobs
Patient Service Specialist roles in U.S. healthcare settings qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and the employer files a Labor Condition Application. The E-3 has no lottery and renews in two-year increments, making it a stable path for Australian healthcare professionals targeting front-office and patient-facing roles.
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Get Access To All JobsAre you ready to make a difference in patient lives from the comfort or your own home? In this position you will be providing exceptional customer service to assist patients with their medical bills via phone. We pride ourselves on one call resolution and provide career growth to those who want to excel.
The hours are as follows with NO weekends required:
- 930am-6pm Monday through Thursday
- 830am-5pm Fridays
- Training is 6 weeks with hours from 8am-430pm Monday-Friday
The position also offers Health Insurance and paid time off.
GENERAL SUMMARY:
Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system, which includes all hospital and professional billing associated with Henry Ford Health inpatient hospitals, outpatient clinics, laboratory, radiology and employed physicians. Communicates effectively with patients, colleagues, providers, system operational staff, supervisors, and managers. Works independently for maximum efficiency in a high-volume billing Call Center.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
-
Handles in-coming telephone activity including answering phones promptly according to system Quality standards, documenting all interactions thoroughly, accurately, and legibly, and takes accountability for inquiries.
-
Ensures timely responses to service center inquiries via phone, fax, email, or mail to assist the customer in understanding their patient responsibility. Strives for first contact resolution in a timely and efficient manner.
-
Ensures timely responses to pre-collection and bad debt collection agency inquiries.
-
Researches and educates patients on outstanding bills and their status, which includes but is not limited to accounts not included in a payment arrangement, recognizing inaccurate information, partnering with legal to review bankruptcies, assisting with Coordination of Benefits, third party liability claims, etc.
-
Initiates and resolves account receivable errors with the hospital and professional billing or coding teams, which includes but is not limited to autopay updates, newborn/patient registration, and adding or removing balances to/from external collection agencies, coding errors, claim filing errors, etc.
-
Effectively discusses the patients’ options for resolving outstanding balances including approved discounts and recognizing their eligibility for financial assistance. Connects patients to the Financial Counseling team for charity screening.
-
Ensures accurate and compliant processing and posting of all system payment types to patient hospital and professional claim balances.
-
Assists patients with setting up and navigating the online MyChart system.
-
Obtains, verifies through internal and external resources, adds insurance, and confirms payer filing order.
-
Analyzes and processes refunds as a result of overpayment.
-
Meets system standard quality and productivity expectations.
-
Identifies and escalates potential billing error trends to leadership.
-
Effectively communicates any patient balance issue with internal and external payer, vendors, or contractors.
-
Maintains strict confidentiality standards for patient information. Complies with organizational, federal, and state regulations and policies on confidentiality.
-
Supports the standards set forth in the Henry Ford Health Code of Conduct by adhering to legal, ethical, and HIPAA standards.
-
Performs other related duties as assigned.
EDUCATION/EXPERIENCE REQUIRED:
- High school diploma or G.E.D. equivalent. Associate’s degree in Business Administration, Accounting, Billing, Coding, or related field preferred.
- Three (3) years of Call Center experience.
- One (1) year of billing (billing and coding) experience.
- Six (6) months of remote work experience.
- Internet requirement of 25 Mbps and wired.
- Experience in healthcare/medical office customer service strongly preferred.
- Ability to interpret insurance billing process (Primary, Secondary, co-insurance, deductibles, and co-pays).
- Technical skills (navigation, Microsoft Suite, initial troubleshooting) including guiding patients with online payment methods.
- Ability to remain calm and de-escalate callers, as needed.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
Are you ready to make a difference in patient lives from the comfort or your own home? In this position you will be providing exceptional customer service to assist patients with their medical bills via phone. We pride ourselves on one call resolution and provide career growth to those who want to excel.
The hours are as follows with NO weekends required:
- 930am-6pm Monday through Thursday
- 830am-5pm Fridays
- Training is 6 weeks with hours from 8am-430pm Monday-Friday
The position also offers Health Insurance and paid time off.
GENERAL SUMMARY:
Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system, which includes all hospital and professional billing associated with Henry Ford Health inpatient hospitals, outpatient clinics, laboratory, radiology and employed physicians. Communicates effectively with patients, colleagues, providers, system operational staff, supervisors, and managers. Works independently for maximum efficiency in a high-volume billing Call Center.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
-
Handles in-coming telephone activity including answering phones promptly according to system Quality standards, documenting all interactions thoroughly, accurately, and legibly, and takes accountability for inquiries.
-
Ensures timely responses to service center inquiries via phone, fax, email, or mail to assist the customer in understanding their patient responsibility. Strives for first contact resolution in a timely and efficient manner.
-
Ensures timely responses to pre-collection and bad debt collection agency inquiries.
-
Researches and educates patients on outstanding bills and their status, which includes but is not limited to accounts not included in a payment arrangement, recognizing inaccurate information, partnering with legal to review bankruptcies, assisting with Coordination of Benefits, third party liability claims, etc.
-
Initiates and resolves account receivable errors with the hospital and professional billing or coding teams, which includes but is not limited to autopay updates, newborn/patient registration, and adding or removing balances to/from external collection agencies, coding errors, claim filing errors, etc.
-
Effectively discusses the patients’ options for resolving outstanding balances including approved discounts and recognizing their eligibility for financial assistance. Connects patients to the Financial Counseling team for charity screening.
-
Ensures accurate and compliant processing and posting of all system payment types to patient hospital and professional claim balances.
-
Assists patients with setting up and navigating the online MyChart system.
-
Obtains, verifies through internal and external resources, adds insurance, and confirms payer filing order.
-
Analyzes and processes refunds as a result of overpayment.
-
Meets system standard quality and productivity expectations.
-
Identifies and escalates potential billing error trends to leadership.
-
Effectively communicates any patient balance issue with internal and external payer, vendors, or contractors.
-
Maintains strict confidentiality standards for patient information. Complies with organizational, federal, and state regulations and policies on confidentiality.
-
Supports the standards set forth in the Henry Ford Health Code of Conduct by adhering to legal, ethical, and HIPAA standards.
-
Performs other related duties as assigned.
EDUCATION/EXPERIENCE REQUIRED:
- High school diploma or G.E.D. equivalent. Associate’s degree in Business Administration, Accounting, Billing, Coding, or related field preferred.
- Three (3) years of Call Center experience.
- One (1) year of billing (billing and coding) experience.
- Six (6) months of remote work experience.
- Internet requirement of 25 Mbps and wired.
- Experience in healthcare/medical office customer service strongly preferred.
- Ability to interpret insurance billing process (Primary, Secondary, co-insurance, deductibles, and co-pays).
- Technical skills (navigation, Microsoft Suite, initial troubleshooting) including guiding patients with online payment methods.
- Ability to remain calm and de-escalate callers, as needed.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
See all 498+ Patient Service Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Patient Service Specialist roles.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Patient Service Specialist
Verify your degree meets specialty occupation
USCIS requires your degree field to directly relate to the Patient Service Specialist role. A degree in health administration, public health, or a related clinical field strengthens your case more than a general business qualification.
Search for LCA-filing healthcare employers
Use the DOL's Foreign Labor Application Gateway to identify hospitals, clinic networks, and health systems that have filed Labor Condition Applications for patient services or healthcare administration roles in your target city.
Confirm E-Verify enrollment before accepting an offer
Your employer must be enrolled in E-Verify to legally employ you on an E-3. Ask HR during late-stage interviews, not after signing, so you don't have to restart your search if they aren't enrolled.
Request the LCA be filed under the correct SOC code
Patient Service Specialist roles can map to several Standard Occupational Classification codes. Ask your employer's HR or legal team to confirm the SOC code before the LCA is submitted to DOL, since a mismatch can delay certification.
Use Migrate Mate to search roles with active E-3 sponsorship
Migrate Mate filters Patient Service Specialist jobs by employers actively filing E-3 sponsorship, saving you from applying to roles where the hiring team has no experience with the visa process.
Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork
Once you have an offer, Migrate Mate's E-3 filing service manages the DOL LCA submission and consulate preparation end-to-end, reducing the risk of document errors that delay your U.S. start date.
Patient Service Specialist jobs are hiring across the US. Find yours.
Find Patient Service Specialist JobsPatient Service Specialist E-3 Visa: Frequently Asked Questions
How do I find Patient Service Specialist jobs with E-3 sponsorship?
Migrate Mate is the most direct way to search. It surfaces Patient Service Specialist roles from employers who have active E-3 filing history, so you're not spending time applying to positions where HR has never handled the visa process. Filter by location and role to find openings where sponsorship is already built into the hiring workflow.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Patient Service Specialist role qualify as a specialty occupation for the E-3?
It can, but the qualification depends on how the employer defines the role. If the position description requires a bachelor's degree in health administration, healthcare management, or a directly related field, it will typically meet the specialty occupation standard. Roles where any bachelor's degree is acceptable regardless of field are harder to support. Ask your employer to confirm the degree requirement is specific in the job posting before the LCA is filed.
How does the E-3 compare to the H-1B for Patient Service Specialist roles?
The E-3 has a clear advantage for Australians: there's no lottery, no random selection, and the 10,500 annual allocation has never been exhausted. The H-1B requires entering a lottery in March with roughly a one-in-four chance of selection. For a Patient Service Specialist, that means you can accept an offer and begin the filing process on a predictable timeline rather than waiting months for a lottery result that may not come through.
Can I transfer my E-3 if I move from one healthcare employer to another?
Yes, but you can't simply transfer the visa. Your new employer must file a fresh LCA with the DOL and you'll need a new E-3 visa stamp if you travel outside the U.S. before or during the transition. You can start working for the new employer once the new LCA is certified and the employer has a valid I-129 petition approved, assuming you maintain continuous status throughout the process.
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