Engineering Senior Manager Jobs in Charlotte, NC

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ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Implements and may help establish key elements of short-term (less than 1 year) tactical and operational plans with significant contribution towards the achievement of results for the job area.
2. Implements and maintains infrastructure platforms across key domains (e.g., cloud, network, compute, storage, databases, platform/middleware) to support secure and reliable enterprise operations.
3. Enforces technology strategies, standards, and governance to ensure alignment with organizational goals and regulatory compliance.
4. Manages a small to mid-sized infrastructure team that may consist of lower-level management as well as experienced individual contributors, delivering reliable and scalable infrastructure solutions.
5. Guides automation, monitoring, and optimization processes to enhance infrastructure availability and performance.
6. Collaborates with cross-functional teams to integrate new technologies and improve infrastructure standards and processes.
7. Troubleshoots and resolves numerous complex technical issues impacting infrastructure performance.
8. Monitors team performance and provides coaching and development to enhance skills and productivity.
9. Ensures compliance with security and risk management policies within the infrastructure domain.
10. Communicates effectively with upper-level management to align infrastructure initiatives with business objectives.
11. Participates in budgeting, resource planning, and operational reporting for the infrastructure team.

Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work-related.
• Minimum of 7 years of professional experience in infrastructure engineering.
• Experience managing a team within a technology environment.
• Knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Preferred Qualifications:

• Master's degree in a relevant technical or business discipline.

• Experience managing technology teams, including managers and/or senior technical professionals, in a complex and regulated enterprise environment.

• Demonstrated knowledge of EUC technologies, including Windows endpoint engineering, physical and virtual desktop images, endpoint configuration, application packaging and testing technologies, hardware lifecycle engineering, browsers, and productivity platforms.

• Experience implementing infrastructure-as-code, CI/CD pipelines, configuration management, and remediation automation.

• Experience leading secure technology delivery within formal change, risk, control, audit, and regulatory governance frameworks.

• Experience directing vulnerability remediation, security configuration compliance, software currency, and endpoint risk-reduction programs.

• Experience applying automation, scripting, version control, testing, and modern engineering practices to improve reliability, repeatability, and scale.

• Strong communication, stakeholder management, prioritization, problem-solving, and executive-reporting skills.

• Experience with Microsoft Intune, Microsoft System Center Configuration Manager, Windows 11, Microsoft 365 Apps, Nexthink, Azure/Entra services, Citrix or comparable virtual desktop technologies, and endpoint analytics or digital experience platforms.

• Experience with ServiceNow, CMDB, vulnerability-response workflows, software lifecycle governance, and operational reporting.

• Knowledge of passwordless authentication, encryption, security baselines, and endpoint compliance controls.

• Industry certifications such as CISSP, CISM, Microsoft, ITIL, Agile, cloud, endpoint management, or equivalent credentials.

• Ability to evaluate alternative technical approaches and translate enterprise strategy into executable roadmaps, operating models, and measurable outcomes.

• Demonstrated ability to lead modernization while maintaining service stability, security, compliance, and a strong end-user experience.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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