Field Operations Lead Jobs
Field operations lead jobs are open across logistics, utilities, construction, and manufacturing, at every level from team lead to senior field operations lead, with specializations in workforce scheduling, safety compliance, and multi-site coordination. See the openings below and apply to the ones that match your experience.
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Showing 5 of 82+ Field Operations Lead jobs
INTRODUCTION
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
ROLE AND RESPONSIBILITIES
The Senior Team Lead, IT Data Centre Operations is an entry level management role, responsible for collaborating to set standards and ensures the delivery of services to clients for a 24 x 7 x 365, Network Operations Centre that provides remote level I and level II technical support to users worldwide.
This role is responsible for the daily monitoring and administration of the NOC and associated team(s), including tier 1 support, client service order ticketing from voicemail, mail, monitored services platform, technician daily / monthly reporting.
This entry level people management role is responsible for the day-to-day operations of their team(s) and provides guidance and mentorship, whilst fostering a collaborative and high-performing work environment.
Key responsibilities:
- Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC teams and facilitates cross-training and peer mentoring.
- Ensures approved policies, standards and procedures are followed in the NOC.
- Operates as any lower-level NOC Technician; responsible for assuming the workload and shift requirements for personnel if required.
- Manage scheduling for Network Operations teams.
- Oversees and monitors the performance of assigned computing systems through subordinates; ensures systems are managed to client SLA requirements.
- Manages and communicates incidents impacting SLAs.
- Responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.
- Maintains, develops and improves reporting capabilities in the NOC; makes regular reports to management on compliance with SLA objectives.
- Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.
- Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.
- Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and Client needs.
- Leads, contributes to, and provides technical QA for outage post mortem analysis.
- Leads and participates in technical troubleshooting calls.
- Provides technical QA and review of documentation provided to the NOC and IT Operations to ensure accuracy and ongoing applicability.
- Ensures the quality and ongoing capability of delivery of remote hands and eyes services across multiple geographies.
- Manages client operational calls and runs critical incident calls.
BASIC QUALIFICATIONS
- A good understanding of the principles of service support as defined in the ITIL framework.
- Working knowledge of enterprise ticketing systems.
- Knowledge of Managed Services products within the IT field.
- Knowledge of data center and collocation products and services.
- Possess strong problem solving, conflict resolution and critical thinking skills.
- Possess strong written and verbal communication skills.
- Outstanding customer service and interpersonal skills.
- Excellent telephone manner.
- Ability to work well under pressure.
- Flexible and adaptable to meet the team’s needs.
- Process driven individual capable of managing and scaling team responsible for consistent, high quality service delivery to enterprise client base.
- Must have the ability to work independently and be an effective contributor to a diversified team.
ACADEMIC QUALIFICATIONS AND CERTIFICATIONS
- Bachelor’s degree or equivalent in Information Technology or Technology Engineering or related field.
- Relevant certifications such as ITIL, HDI preferred.
- Additional certifications such as MCSE, RHCE, CCNA, CCDA is beneficial.
REQUIRED EXPERIENCE
- Demonstrated experience in managed services or data center services as a provider.
- Entry level direct people management experience gained within a similar type of role.
- Demonstrated experience working in Network Operations or Help Desk environment.
- A baseline technical aptitude in - Help Desk Windows and IP Networking.
- Relevant experience with technologies associated with top call reasons including Active Directory, MS Office suite, Outlook, Windows operating systems, VPN, wireless connectivity, and remote access.
COMPENSATION
- The starting pay range for this role is $26/hr to $34/hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
WORKPLACE TYPE
On-site Working
ABOUT NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.
INTRODUCTION
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
ROLE AND RESPONSIBILITIES
The Senior Team Lead, IT Data Centre Operations is an entry level management role, responsible for collaborating to set standards and ensures the delivery of services to clients for a 24 x 7 x 365, Network Operations Centre that provides remote level I and level II technical support to users worldwide.
This role is responsible for the daily monitoring and administration of the NOC and associated team(s), including tier 1 support, client service order ticketing from voicemail, mail, monitored services platform, technician daily / monthly reporting.
This entry level people management role is responsible for the day-to-day operations of their team(s) and provides guidance and mentorship, whilst fostering a collaborative and high-performing work environment.
Key responsibilities:
- Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC teams and facilitates cross-training and peer mentoring.
- Ensures approved policies, standards and procedures are followed in the NOC.
- Operates as any lower-level NOC Technician; responsible for assuming the workload and shift requirements for personnel if required.
- Manage scheduling for Network Operations teams.
- Oversees and monitors the performance of assigned computing systems through subordinates; ensures systems are managed to client SLA requirements.
- Manages and communicates incidents impacting SLAs.
- Responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.
- Maintains, develops and improves reporting capabilities in the NOC; makes regular reports to management on compliance with SLA objectives.
- Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.
- Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.
- Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and Client needs.
- Leads, contributes to, and provides technical QA for outage post mortem analysis.
- Leads and participates in technical troubleshooting calls.
- Provides technical QA and review of documentation provided to the NOC and IT Operations to ensure accuracy and ongoing applicability.
- Ensures the quality and ongoing capability of delivery of remote hands and eyes services across multiple geographies.
- Manages client operational calls and runs critical incident calls.
BASIC QUALIFICATIONS
- A good understanding of the principles of service support as defined in the ITIL framework.
- Working knowledge of enterprise ticketing systems.
- Knowledge of Managed Services products within the IT field.
- Knowledge of data center and collocation products and services.
- Possess strong problem solving, conflict resolution and critical thinking skills.
- Possess strong written and verbal communication skills.
- Outstanding customer service and interpersonal skills.
- Excellent telephone manner.
- Ability to work well under pressure.
- Flexible and adaptable to meet the team’s needs.
- Process driven individual capable of managing and scaling team responsible for consistent, high quality service delivery to enterprise client base.
- Must have the ability to work independently and be an effective contributor to a diversified team.
ACADEMIC QUALIFICATIONS AND CERTIFICATIONS
- Bachelor’s degree or equivalent in Information Technology or Technology Engineering or related field.
- Relevant certifications such as ITIL, HDI preferred.
- Additional certifications such as MCSE, RHCE, CCNA, CCDA is beneficial.
REQUIRED EXPERIENCE
- Demonstrated experience in managed services or data center services as a provider.
- Entry level direct people management experience gained within a similar type of role.
- Demonstrated experience working in Network Operations or Help Desk environment.
- A baseline technical aptitude in - Help Desk Windows and IP Networking.
- Relevant experience with technologies associated with top call reasons including Active Directory, MS Office suite, Outlook, Windows operating systems, VPN, wireless connectivity, and remote access.
COMPENSATION
- The starting pay range for this role is $26/hr to $34/hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
WORKPLACE TYPE
On-site Working
ABOUT NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Field Operations Lead Jobs by Experience Level
See All 82 Field Operations Lead Jobs
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Find Field Operations Lead JobsField Operations Lead Job Market
Who's Hiring
- Vozzcom12
- EOS IT Solutions9
- United Site Services5
- Ezee Fiber4
- Avari Management4
Top Industries Hiring
- Medical Devices
- Telecommunications
- Technology & Software
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in field operations lead jobs.
- Three to five years of field operations, field service, or crew leadership experience
- Demonstrated ability to manage and schedule teams of frontline or field technicians
- Proficiency with work order management or field service management software
- Experience with OSHA safety standards and on-site compliance documentation
- Strong problem-solving skills for real-time operational issues and escalations
- Valid driver's license and ability to travel between job sites as required
Tips for Your Field Operations Lead Job Search
Quantify your field team outcomes
Field operations lead resumes that land interviews show numbers: crew size managed, on-time completion rates improved, or safety incidents reduced. Replace vague phrases like 'oversaw daily operations' with specific outcomes your team delivered under your direction.
List your dispatch and routing tools
Hiring managers scan for specific software fluency. Name the fleet management, work order, or field service platforms you've used. Generic phrases like 'proficient in operations software' get passed over fast in applicant tracking systems built to filter on tool names.
Apply early to roles that fit
Migrate Mate lists field operations lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by site count managed
Job descriptions for field operations leads almost always specify single-site or multi-site scope. Filter your search to match your experience level. Applying to multi-site roles when your background is single-site is a quick rejection, even if everything else aligns.
Prepare a scenario answer on safety escalations
Interviewers for field operations roles consistently ask how you handle on-site safety incidents or compliance failures. Prepare a specific example that walks through your decision process, who you notified, and what changed operationally afterward. Vague answers here cost offers.
Negotiate schedule flexibility, not just base pay
Field operations leads often face rotating shifts, on-call requirements, or weekend coverage expectations that aren't in the job posting. Ask about the on-call rotation and shift structure before accepting. These terms are negotiable at offer stage more often than candidates assume.
Field Operations Lead Jobs: Frequently Asked Questions
Which companies are hiring the most field operations leads?
The most active employers for field operations leads right now are Vozzcom, EOS IT Solutions, and United Site Services, and the most openings are in Texas, California, and Virginia, based on current listings on Migrate Mate as of November 2026. Industries with consistent field operations lead demand include utilities, telecommunications infrastructure, and commercial construction.
How many field operations lead jobs are remote?
About 27% of field operations lead openings are fully remote or hybrid as of November 2026, reflecting that most roles require on-site presence to manage crews and equipment. The sub-areas most likely to offer remote or hybrid arrangements include operations coordination, scheduling, and reporting functions that don't require a physical site presence daily.
How do you become a field operations lead?
Start by building hands-on experience as a field technician, crew member, or operations coordinator in your target industry. Move into a team lead or shift supervisor role to demonstrate you can manage people and workflows. Develop fluency with work order systems, safety compliance processes, and performance reporting. Field operations leads are almost always promoted from within or hired from adjacent lead roles in the same industry vertical.
Can you get hired as a field operations lead without prior lead experience?
Yes, employers in high-growth sectors like telecommunications, utilities, and facilities services regularly hire candidates without a formal lead title if you show equivalent responsibility. Highlight projects where you coordinated a crew, managed a job site without direct supervision, or trained newer field staff. Certifications in safety, equipment operation, or project coordination strengthen a candidacy that lacks a previous lead title on paper.
What does the field operations lead interview process look like?
Most field operations lead interviews run two to three rounds. The first is a recruiter or HR screen focused on your background and availability. The second is a panel or hiring manager conversation that includes scenario-based questions on team conflicts, safety incidents, and operational failures. Some employers add a final round with a site visit or a practical walk-through of how you'd handle a staffing shortage or equipment breakdown on a live job.
Where can I find and apply to field operations lead jobs?
You can find and apply to field operations lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your industry background and experience level, then apply directly to each listing that matches what you're looking for.
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