Field Support Analyst Jobs
Field Support Analyst jobs are open across healthcare, managed services, government contracting, and enterprise IT, at every level from entry-level technician to senior analyst, with specializations in desktop support, hardware deployment, and ITSM ticketing systems. See the openings below and apply to the ones that match your experience.
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Showing 5 of 17+ Field Support Analyst jobs
Yarde Metals is looking for a Field Support Analyst to join our IT team. This is an opportunity to become part of a company that is commited to safety, quality, teamwork and the development of our associates. The Field Support Analyst (FSA) II provides onsite, first level user support both locally and to remote locations. The FSA must skillfully communicate with users, gather information, break down low to medium complex problems, and identify solutions to quickly resolve reported issues. The FSA is responsible for support desk and field operations tasks, providing support to end users by installing, configuring, troubleshooting, and maintaining various types of software and hardware in support of business offices and warehouses.
- Determine user issues by analyzing symptoms and figuring out the underlying problem.
- Provide practical solutions to a wide range of applications/technology/issues on-site including phone support.
- Evaluate reported problems and determine issue severity.
- Identify, troubleshoot, research, and resolve routine technical problems.
- Follow established policies and procedures for accessing a user's system remotely.
- Work to develop additional technical knowledge and skills.
- Identify repeatable incidents and create Knowledgebase articles in ServiceNow.
- Develop and maintain documentation of assigned tasks, requests, and incidents.
- Drive resolution of medium to low complexity user reported issues when on-site or remote support for other company locations.
- Areas of responsibility include installing, troubleshooting, configuring, and maintaining office and warehouse computer equipment (e.g., desktops, laptops, monitors, scanners, multi-function printers, tag printers, tablets, and cell phones).
- Manage and track all end user facing technology products, including hardware and software by documenting the products by user and location.
- Build a historical record of issues by clearly documenting reported problems (incidents) and steps for resolving the problems using ServiceNow.
- Assist FSA’s with more complex technical issues.
- Document and disseminate identification and resolution of problems to avoid future redundant work efforts.
- Listen to concerns and resolve reported issues effectively and promptly.
- Commit to continuous improvement.
- Ensure and comply with end user response timeline (SLAs) based on the severity of reported issues including. documenting concise and accurate status information in the ServiceNow ticketing system
- Provide education and training to users as appropriate.
- Pursue training and development opportunities and strive to continuously build knowledge and skills.
- Assist with evaluations of new systems/technologies to determine product compatibility
- Other duties as requested.
- Bachelor’s Degree or equivalent work experience in a related field required.
- 5+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Dot Matrix printers and handheld scanners.
- 3+ years’ experience supporting the following applications and technologies preferred:
- Threatlocker
- Citrix Active Directory
- TCPIP, DNS, DHCP, WINS
- VPN client configuration
- Support Desk Incident Management Software - ServiceNow
- SQL or other standard databases
- Microsoft Exchange/Outlook: Creating rules
- Microsoft Excel: understanding Macros and formulas
- Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
- 5+ years’ experience providing IT support in a warehouse/office environment required.
- 5+ years’ experience with all Microsoft Office products required.
- 5+ years’ experience supporting Warehouse automation products (Wireless access points, Thin Clients, RF scanners, and label printers) required.
- Working knowledge and experience with troubleshooting network issues .
- Excellent troubleshooting and analytical skills required.
- Excellent customer service skills, with an ability to work with people with various technology backgrounds.
- Must have the ability to communicate effectively (verbal and written) across all levels within an organization.
- Detail oriented with interpersonal communication skills.
- Must be self-motivated, extremely resourceful, and able to work independently, with minimal supervision and as part of a cross functional team.
- Must be able to work in a fast-paced work environment; may be required to work additional hours to complete work efforts in response to reported problems and/or project assignments.
- Excellent written, verbal, business, and technical communication skills required.
- Expected Base Salary Range: $29.12 - $38.84/HRLY
- Competitive wages and bonuses
- Two Profit-Sharing Bonus potentials!
- The BEST medical insurance coverage!
- Anthem plan with low co-pays, deductibles, and weekly contributions!
- Dental and vision insurance
- Paid Time Off
- Paid Holidays
- Employer-paid life insurance and disability insurances
- Flexible Spending and Health Saving Accounts
- 401(k) Plan with 100% employer matching contribution
- Job posting program for career growth opportunities with a great company!
- Operate modern, state-of-the-art equipment.
- Work in a company where safety comes first.
- Learn new skills and develop your career.
- Work with experienced teammates and supportive leaders.
- Be part of a team where your work and contributions are valued.
- Build a career with an established company that continues to invest in its associates and operations.
Yarde Metals is an Equal Opportunity Employer
EEO/Disabled/Veterans.
Yarde Metals Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Export Control Compliance & ITAR
Yarde Metals, Inc. works with technologies and materials subject to U.S. Government Export Control Laws and regulations. Upon hire, individuals must be available for work and in compliance with ITAR 22 CFR 120-130. Yarde Metals, Inc. reserves the right to inquire further on any matter bearing on the company’s export compliance obligations.
Drug Testing is a Condition of Employment
Yarde Metals is a federal sub-contractor and is required to comply with the Drug Free Workplace Act of 1988 and as a result, prohibits the use of marijuana.
Yarde Metals is looking for a Field Support Analyst to join our IT team. This is an opportunity to become part of a company that is commited to safety, quality, teamwork and the development of our associates. The Field Support Analyst (FSA) II provides onsite, first level user support both locally and to remote locations. The FSA must skillfully communicate with users, gather information, break down low to medium complex problems, and identify solutions to quickly resolve reported issues. The FSA is responsible for support desk and field operations tasks, providing support to end users by installing, configuring, troubleshooting, and maintaining various types of software and hardware in support of business offices and warehouses.
- Determine user issues by analyzing symptoms and figuring out the underlying problem.
- Provide practical solutions to a wide range of applications/technology/issues on-site including phone support.
- Evaluate reported problems and determine issue severity.
- Identify, troubleshoot, research, and resolve routine technical problems.
- Follow established policies and procedures for accessing a user's system remotely.
- Work to develop additional technical knowledge and skills.
- Identify repeatable incidents and create Knowledgebase articles in ServiceNow.
- Develop and maintain documentation of assigned tasks, requests, and incidents.
- Drive resolution of medium to low complexity user reported issues when on-site or remote support for other company locations.
- Areas of responsibility include installing, troubleshooting, configuring, and maintaining office and warehouse computer equipment (e.g., desktops, laptops, monitors, scanners, multi-function printers, tag printers, tablets, and cell phones).
- Manage and track all end user facing technology products, including hardware and software by documenting the products by user and location.
- Build a historical record of issues by clearly documenting reported problems (incidents) and steps for resolving the problems using ServiceNow.
- Assist FSA’s with more complex technical issues.
- Document and disseminate identification and resolution of problems to avoid future redundant work efforts.
- Listen to concerns and resolve reported issues effectively and promptly.
- Commit to continuous improvement.
- Ensure and comply with end user response timeline (SLAs) based on the severity of reported issues including. documenting concise and accurate status information in the ServiceNow ticketing system
- Provide education and training to users as appropriate.
- Pursue training and development opportunities and strive to continuously build knowledge and skills.
- Assist with evaluations of new systems/technologies to determine product compatibility
- Other duties as requested.
- Bachelor’s Degree or equivalent work experience in a related field required.
- 5+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Dot Matrix printers and handheld scanners.
- 3+ years’ experience supporting the following applications and technologies preferred:
- Threatlocker
- Citrix Active Directory
- TCPIP, DNS, DHCP, WINS
- VPN client configuration
- Support Desk Incident Management Software - ServiceNow
- SQL or other standard databases
- Microsoft Exchange/Outlook: Creating rules
- Microsoft Excel: understanding Macros and formulas
- Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
- 5+ years’ experience providing IT support in a warehouse/office environment required.
- 5+ years’ experience with all Microsoft Office products required.
- 5+ years’ experience supporting Warehouse automation products (Wireless access points, Thin Clients, RF scanners, and label printers) required.
- Working knowledge and experience with troubleshooting network issues .
- Excellent troubleshooting and analytical skills required.
- Excellent customer service skills, with an ability to work with people with various technology backgrounds.
- Must have the ability to communicate effectively (verbal and written) across all levels within an organization.
- Detail oriented with interpersonal communication skills.
- Must be self-motivated, extremely resourceful, and able to work independently, with minimal supervision and as part of a cross functional team.
- Must be able to work in a fast-paced work environment; may be required to work additional hours to complete work efforts in response to reported problems and/or project assignments.
- Excellent written, verbal, business, and technical communication skills required.
- Expected Base Salary Range: $29.12 - $38.84/HRLY
- Competitive wages and bonuses
- Two Profit-Sharing Bonus potentials!
- The BEST medical insurance coverage!
- Anthem plan with low co-pays, deductibles, and weekly contributions!
- Dental and vision insurance
- Paid Time Off
- Paid Holidays
- Employer-paid life insurance and disability insurances
- Flexible Spending and Health Saving Accounts
- 401(k) Plan with 100% employer matching contribution
- Job posting program for career growth opportunities with a great company!
- Operate modern, state-of-the-art equipment.
- Work in a company where safety comes first.
- Learn new skills and develop your career.
- Work with experienced teammates and supportive leaders.
- Be part of a team where your work and contributions are valued.
- Build a career with an established company that continues to invest in its associates and operations.
Yarde Metals is an Equal Opportunity Employer
EEO/Disabled/Veterans.
Yarde Metals Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Export Control Compliance & ITAR
Yarde Metals, Inc. works with technologies and materials subject to U.S. Government Export Control Laws and regulations. Upon hire, individuals must be available for work and in compliance with ITAR 22 CFR 120-130. Yarde Metals, Inc. reserves the right to inquire further on any matter bearing on the company’s export compliance obligations.
Drug Testing is a Condition of Employment
Yarde Metals is a federal sub-contractor and is required to comply with the Drug Free Workplace Act of 1988 and as a result, prohibits the use of marijuana.
Field Support Analyst Jobs by Experience Level
See All 17 Field Support Analyst Jobs
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Find Field Support Analyst JobsField Support Analyst Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in field support analyst jobs.
- CompTIA A+ certification or equivalent hands-on hardware and software troubleshooting experience
- Proficiency with Windows 10/11 imaging, deployment, and configuration in an enterprise environment
- Experience using an ITSM ticketing platform such as ServiceNow or a comparable system
- Ability to lift and transport hardware equipment weighing up to 50 pounds in the field
- Valid driver's license and reliable transportation for travel to client or remote office sites
- Strong written and verbal communication skills for documenting issues and updating end users
Tips for Your Field Support Analyst Job Search
Tailor your resume to the environment
Field support analyst roles vary sharply between deskside support in corporate offices and depot-style hardware repair for distributed sites. Identify which environment each listing targets and rewrite your bullet points to reflect that specific setting, not a generic support background.
List certifications in the right order
CompTIA A+ and ITIL Foundation come up constantly in field support analyst postings. Put your most relevant certifications immediately below your name and contact information so hiring managers spot them before they read a single work history line.
Apply early to roles that fit
Migrate Mate lists field support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight your ticket volume and tool experience
Interviewers for field support analyst roles routinely ask how many tickets you handled per day and which ITSM platforms you used. Quantify your workload and name the specific systems in your resume so that context is already established before the interview begins.
Prepare for a hands-on technical screen
Many field support analyst interviews include a practical scenario where you walk through diagnosing a hardware failure or imaging a machine. Practice narrating your diagnostic steps out loud, because interviewers are evaluating your process and communication as much as your technical answer.
Negotiate on-call expectations before you accept
Field support roles frequently include after-hours or weekend on-call rotations that are buried in the offer letter rather than the job posting. Ask directly about on-call frequency and compensation structure during the final interview stage so the terms are clear before you sign.
Field Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most field support analysts?
GFL Environmental, Samaritan's Purse, and 4P Consulting are hiring the most field support analysts right now, with openings concentrated in North Carolina, Indiana, and Georgia, based on current listings on Migrate Mate as of November 2026. Managed service providers and large healthcare systems tend to maintain the most consistent hiring volume for this role.
How many field support analyst jobs are remote?
About 11% of field support analyst openings are fully remote or hybrid as of November 2026, reflecting the hands-on, site-based nature of most field support work. Remote options are most common for roles focused on remote device management, software configuration, and tier-one phone or chat support rather than physical hardware deployment.
How do you become a field support analyst?
Start by earning CompTIA A+ to establish a recognized baseline of hardware and software knowledge. Build hands-on experience through an entry-level help desk or technician role where you handle real ticket queues. Add familiarity with an ITSM platform and practice documenting your work clearly. From there, field support analyst roles become accessible as you demonstrate reliability in a deskside or on-site support context.
Can you get a field support analyst job with little or no experience?
Yes, many employers hire candidates with limited formal experience if you hold CompTIA A+ and can demonstrate practical troubleshooting ability. Build hands-on familiarity by setting up and repairing personal or family devices, volunteering IT support for a local organization, or completing a short internship. Employers in this role prioritize your ability to stay calm under pressure and communicate clearly with non-technical users over years of experience.
What does the field support analyst interview process look like?
Most field support analyst interviews include an initial phone screen focused on your background and certifications, followed by a technical interview where you walk through how you would diagnose common hardware or connectivity issues. Some employers add a practical scenario or take-home exercise. Final rounds typically involve a conversation with a manager about on-site expectations, escalation procedures, and how you handle high-pressure situations with end users.
Where can I find and apply to field support analyst jobs?
You can find and apply to field support analyst jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits. The openings on this page are updated regularly so you can act on new postings as they appear.
See All 17 Field Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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