Information Technology Services Manager Jobs
Information Technology Services Manager jobs are open across healthcare, finance, government, and professional services, from team lead to senior director, with specializations in IT operations, vendor management, and service delivery. Find a role that fits below and apply directly.
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The IT Web Specialist provides technical support, consultation, and implementation coordination to support UTIA’s public-facing websites and digital presence. This position supports website development, maintenance, accessibility, usability, and continuous improvement efforts to ensure websites are user-centered, accessible, brand-compliant, and aligned with institutional goals. The role partners closely with departments, Marketing and Communications, ITS, and the IT Accessibility Specialist to enhance digital experiences, support accessibility compliance and remediation efforts, and implement web standards and best practices. In addition, the IT Web Specialist manages content management system user access, permissions, and governance processes while serving as a resource for content managers and website contributors across the Institute.
Website Development and Digital Experience Support:
Support the planning, development, maintenance, enhancement, and continuous improvement of UTIA’s public-facing websites and digital presence.
Partner with departments and teams to deliver responsive, user-centered, accessible, and brand-compliant web experiences.
Apply established practices in user experience, usability, accessibility, information architecture, content strategy, SEO, and digital communications to improve website effectiveness and engagement.
Perform website quality assurance, usability and accessibility reviews, troubleshooting, and remediation support in collaboration with the IT Accessibility Specialist.
Support website redesigns, migrations, launches, and other improvement initiatives while staying current on relevant web technologies, standards, and digital experience practices.
Content Management, User Administration, and Stakeholder Support:
Provide day-to-day support and guidance to content managers and website contributors on website publishing, content management, and established web standards and best practices.
Manage content management system user accounts, roles, permissions, and publishing access in accordance with established governance and security requirements.
Support content managers with content organization, website maintenance, information architecture, user experience, usability, content strategy, governance compliance, and accessibility expectations.
Assist with training, documentation, knowledge base resources, and governance guidance that help content managers effectively maintain and improve websites.
Coordinate website implementation and enhancement requests, including requirements gathering, planning, stakeholder communication, implementation support, and progress tracking, while supporting continuous improvement in website quality, accessibility, governance, and user experience.
Required Qualifications:
Education:
Bachelor’s degree in information technology, web design, communications, education, or a related field.
Experience:
Two years of relevant experience.
Knowledge, Skills, and Abilities:
Working knowledge of content management systems, modern web technologies, web governance, and digital accessibility standards.
Ability to apply user experience, usability, accessibility, information architecture, content strategy, and web best practices to support effective websites.
Experience supporting content managers, including CMS administration, publishing workflows, user access and permissions, and established web standards.
Ability to use website analytics, quality reviews, and stakeholder feedback to identify issues and support website improvements.
Strong customer service, communication, documentation, and problem-solving skills, with the ability to manage multiple priorities and work effectively both independently and collaboratively.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications:
Education:
Bachelor’s degree in information technology, web design, communications, education, or a related field.
Experience:
Three years of relevant experience.
Knowledge, Skills, and Abilities:
Experience supporting websites in higher education, Extension, research, public-sector, or similar complex environments, including redesigns, migrations, launches, or digital improvement initiatives.
Experience supporting content managers through training, documentation, publishing workflows, and established web standards and best practices.
Experience with website quality assurance, usability and accessibility reviews, analytics, issue tracking, and continuous improvement.
Work Location:
Location: Knoxville, TN
Hybrid
Compensation and Benefits:
UT market range: 10
Anticipated hiring range: $55,000 to $63,000
Application Instructions:
To express interest, please submit an application with the noted below attachments:
Resume
Cover Letter
About The College/Department/Division:
UTIA Information Technology Services delivers strategic technology leadership, enterprise systems, cybersecurity, networking, web and application development, and user support across the Institute of Agriculture’s statewide footprint. The department partners with academic, research, Extension, and administrative units to provide reliable, secure, and accessible technology services that advance UTIA’s mission.
The IT Web Specialist provides technical support, consultation, and implementation coordination to support UTIA’s public-facing websites and digital presence. This position supports website development, maintenance, accessibility, usability, and continuous improvement efforts to ensure websites are user-centered, accessible, brand-compliant, and aligned with institutional goals. The role partners closely with departments, Marketing and Communications, ITS, and the IT Accessibility Specialist to enhance digital experiences, support accessibility compliance and remediation efforts, and implement web standards and best practices. In addition, the IT Web Specialist manages content management system user access, permissions, and governance processes while serving as a resource for content managers and website contributors across the Institute.
Website Development and Digital Experience Support:
Support the planning, development, maintenance, enhancement, and continuous improvement of UTIA’s public-facing websites and digital presence.
Partner with departments and teams to deliver responsive, user-centered, accessible, and brand-compliant web experiences.
Apply established practices in user experience, usability, accessibility, information architecture, content strategy, SEO, and digital communications to improve website effectiveness and engagement.
Perform website quality assurance, usability and accessibility reviews, troubleshooting, and remediation support in collaboration with the IT Accessibility Specialist.
Support website redesigns, migrations, launches, and other improvement initiatives while staying current on relevant web technologies, standards, and digital experience practices.
Content Management, User Administration, and Stakeholder Support:
Provide day-to-day support and guidance to content managers and website contributors on website publishing, content management, and established web standards and best practices.
Manage content management system user accounts, roles, permissions, and publishing access in accordance with established governance and security requirements.
Support content managers with content organization, website maintenance, information architecture, user experience, usability, content strategy, governance compliance, and accessibility expectations.
Assist with training, documentation, knowledge base resources, and governance guidance that help content managers effectively maintain and improve websites.
Coordinate website implementation and enhancement requests, including requirements gathering, planning, stakeholder communication, implementation support, and progress tracking, while supporting continuous improvement in website quality, accessibility, governance, and user experience.
Required Qualifications:
Education:
Bachelor’s degree in information technology, web design, communications, education, or a related field.
Experience:
Two years of relevant experience.
Knowledge, Skills, and Abilities:
Working knowledge of content management systems, modern web technologies, web governance, and digital accessibility standards.
Ability to apply user experience, usability, accessibility, information architecture, content strategy, and web best practices to support effective websites.
Experience supporting content managers, including CMS administration, publishing workflows, user access and permissions, and established web standards.
Ability to use website analytics, quality reviews, and stakeholder feedback to identify issues and support website improvements.
Strong customer service, communication, documentation, and problem-solving skills, with the ability to manage multiple priorities and work effectively both independently and collaboratively.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications:
Education:
Bachelor’s degree in information technology, web design, communications, education, or a related field.
Experience:
Three years of relevant experience.
Knowledge, Skills, and Abilities:
Experience supporting websites in higher education, Extension, research, public-sector, or similar complex environments, including redesigns, migrations, launches, or digital improvement initiatives.
Experience supporting content managers through training, documentation, publishing workflows, and established web standards and best practices.
Experience with website quality assurance, usability and accessibility reviews, analytics, issue tracking, and continuous improvement.
Work Location:
Location: Knoxville, TN
Hybrid
Compensation and Benefits:
UT market range: 10
Anticipated hiring range: $55,000 to $63,000
Application Instructions:
To express interest, please submit an application with the noted below attachments:
Resume
Cover Letter
About The College/Department/Division:
UTIA Information Technology Services delivers strategic technology leadership, enterprise systems, cybersecurity, networking, web and application development, and user support across the Institute of Agriculture’s statewide footprint. The department partners with academic, research, Extension, and administrative units to provide reliable, secure, and accessible technology services that advance UTIA’s mission.
Information Technology Services Manager Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Education
What Employers Look For
The qualifications that appear most often in information technology services manager jobs.
- Bachelor's degree in information technology, computer science, or a related field
- Five or more years of IT operations or service management experience
- ITIL Foundation certification or higher
- Experience managing service desk teams and enforcing SLA compliance
- Proficiency with IT service management platforms such as ServiceNow or similar tools
- Strong vendor and contract management skills across hardware and software agreements
Tips for Your Information Technology Services Manager Job Search
Align your resume to ITIL frameworks
Hiring managers for information technology services manager roles scan resumes for service management vocabulary. If you hold an ITIL certification, name the specific practices you have applied, such as incident management or change enablement, rather than listing the credential alone.
Quantify service desk and SLA outcomes
Your resume should show what your team delivered, not just what it owned. Replace vague statements about managing IT operations with concrete outcomes around ticket resolution rates, uptime, or cost reductions tied to vendor negotiations you led.
Apply early to roles that fit
Migrate Mate lists information technology services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your governance experience
Job descriptions for this role vary widely between companies running lean IT teams and those with formal governance structures. Read each posting for terms like change advisory board, CMDB, or IT asset management to gauge whether your background fits before applying.
Prepare a service improvement case study
Interviewers for information technology services manager positions almost always ask for a concrete example of a process you improved. Prepare one story that covers the problem you inherited, the approach you took, and the measurable outcome, and practice delivering it in under three minutes.
Negotiate scope before you negotiate salary
Before accepting an offer, clarify the reporting structure, budget authority, and whether you will manage direct reports or only vendor relationships. These factors affect your leverage, your day-to-day role, and your path to the next level.
Information Technology Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most information technology services managers?
USA Health, Cameron University, and City of Dallas are hiring the most information technology services managers right now, with openings concentrated in Texas, California, and Alabama, based on current listings on Migrate Mate as of November 2026. Healthcare systems, federal contractors, and large financial institutions tend to post the highest volume of these roles year-round.
How many information technology services manager jobs are remote?
About 50% of information technology services manager openings are fully remote or hybrid as of November 2026, with availability varying by industry and company size. Roles focused on vendor oversight, reporting, and policy tend to offer the most remote flexibility, while positions managing on-site infrastructure teams are more likely to require a physical presence.
How do you become an information technology services manager?
Most information technology services managers start in a technical support, systems administration, or help desk role before moving into a team lead position. From there, earning an ITIL certification and taking on service desk or vendor management responsibilities signals readiness for a manager title. Building experience with budgeting, SLA reporting, and cross-departmental communication accelerates the path to a full management role.
Can you get hired as an information technology services manager without direct management experience?
Yes, candidates who have led project teams, served as a technical lead, or coordinated across departments can compete for information technology services manager roles even without a formal direct-report history. Emphasize any experience owning service delivery outcomes, managing vendor relationships, or running an on-call rotation. Some employers, particularly in mid-market companies, will hire a strong individual contributor into a first-time manager role if the technical background is deep.
What does the information technology services manager interview process look like?
Most employers run a phone screen focused on your IT operations background, followed by a panel interview with HR, a senior IT leader, and sometimes a peer manager. Expect scenario-based questions about how you have handled a major outage, a difficult vendor, or a team performance issue. Some companies add a written exercise asking you to assess a mock service desk report or draft an improvement plan.
Where can I find and apply to information technology services manager jobs?
You can find and apply to information technology services manager jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and location preferences, then apply directly to each one that fits.
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