Financial Aid Assistant Jobs
Financial Aid Assistant jobs are open across colleges, universities, and nonprofit organizations, at every level from entry-level to senior coordinator, with specializations in federal aid processing, student account management, and compliance advising. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 483+ Financial Aid Assistant jobs
Location: Westfield, MA
Category: Professional/Executive
Job Type: Full-time
Posted On: Thu Nov 12 2026
Campus Title: Financial Aid Counselor
State Job Title: Staff Assistant
Department: Financial Aid
Job Code: HA5600
FLSA Status: Exempt
Funding: 7115-0100
Bargaining Unit: APA
Job Type: Full-time Permanent
Timeframe: 52 Weeks
Shift: Monday through Friday 8:30am to 4:30pm with occasional nights and weekends
Regular Days Off: Saturday and Sunday
Supervision Received: The Staff Assistant/Financial Aid Counselor reports to the Assistant Director of Financial Aid.
Supervision Exercised: None
Salary: $60,000 to $63,000 Annually (commensurate with education and experience)
This is a fully in-person position at Westfield State University, with all duties performed on campus during the employee's regularly scheduled work hours to support direct engagement with students, colleagues, and the campus community, unless the position requires travel to perform said duties.
General Statement of Duties:
The Financial Aid Counselor assists in the planning and organization of the student financial aid programs offered at Westfield State University. This person is responsible for assisting with the processing of financial aid forms and completing verification on files for the undergraduate population. Additional responsibilities include managing the main Financial Aid email account and assisting with the coordination of Federal or State programs. Additionally, this position will be responsible for conducting outreach to current and prospective students and families on all aspects of financial aid.
Duties and Responsibilities:
Duties include but not limited to:
Essential:
- Manage student and parent calls, provide financial aid counseling, research and resolve account-specific issues, coordinate with appropriate offices, document actions, and complete necessary follow-up;
- Meet with and counsel all student aid applicants and their families on all aspects of financial aid including application procedures, processes, eligibility, costs, disbursements, and loan repayment;
- Responsible for outreach to community organizations and local high schools;
- Maintain and answer emails sent to the main Financial Aid email address;
- Serve as the primary point of contact for all outreach activities, including hosting in-person and online sessions with students and families and responding to campus-wide outreach requests;
- Promote FAFSA awareness and host completion events as well as reach out to students who have not filed a FAFSA;
- Serve as a primary point of contact for students enrolled in the LEAD Scholars program;
- Enter MASFA application information into BANNER and monitor eligibility for state aid programs for MASFA applicants;
- Serve as the back-up for FAFSA/ISIR dataload process for upcoming award year and perform primary dataload for current award year;
- Manage the Massachusetts State Grant Program (Mass Grant) including certification and fund reconciliation;
- Under the guidance of the Assistant Director, track and evaluate all first time SAP appeals and assist with SAP communications to students;
- Manage other State or Federal Financial Aid Programs as assigned by the Assistant Director or Director of Financial Aid;
- Develop and implement financial literacy programming for current and prospective students;
- Manage a caseload of enrolled and prospective students;
- Participate in verification of student financial aid files;
- Utilize Banner and other financial aid software platforms as needed to complete job responsibilities;
- Participate in open house programs and new student orientation;
- Responsible for special projects as assigned by the Assistant Director of Financial Aid or Director of Financial Aid;
- Attend training sessions and financial aid meetings to learn about regulations and best practices.
Job Requirements:
Minimum Qualifications:
- Bachelor's degree
- Ability to accurately process a high volume of detailed work within specific time constraints
- Ability to quickly shift between tasks
- Knowledge of principles and methods of counseling
- Demonstrated commitment to customer service excellence
- Demonstrated commitment to supporting an environment of equity, diversity, and inclusion
- Ability to provide information to supervisors, co-workers, students, and their families by telephone, in written form, e-mail, or in person
- Strong presentation, interpersonal, networking, and organizational skills
- Display adaptability, dependability, the capacity to work within a team as well as autonomously, and the ability to take initiative in the workplace
Preferred Qualifications:
- Bilingual in English and Spanish
- Direct Financial Aid administration experience
- Familiarity with Federal Student Aid systems and regulations
- Experience with Ellucian Banner Software
Additional Information:
Salary:
Salaries for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining agreements as well as state policies. State job specifications may be found on the Department of Higher Education's webpage.
Employee Benefits:
Benefits are an important component of an employee's total compensation package.
- Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.
- Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.
- Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.
- Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.
- Additional information regarding employee benefits is available on the University's Benefits & Wellness webpage.
Disability Accommodations
Westfield State University is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at (413) 572-8809 or visit us in the Horace Mann Building, 1st floor.
Background Check
Employment is contingent upon the successful completion and review of a background check. A criminal record will not automatically disqualify an applicant from consideration.
Location: Westfield, MA
Category: Professional/Executive
Job Type: Full-time
Posted On: Thu Nov 12 2026
Campus Title: Financial Aid Counselor
State Job Title: Staff Assistant
Department: Financial Aid
Job Code: HA5600
FLSA Status: Exempt
Funding: 7115-0100
Bargaining Unit: APA
Job Type: Full-time Permanent
Timeframe: 52 Weeks
Shift: Monday through Friday 8:30am to 4:30pm with occasional nights and weekends
Regular Days Off: Saturday and Sunday
Supervision Received: The Staff Assistant/Financial Aid Counselor reports to the Assistant Director of Financial Aid.
Supervision Exercised: None
Salary: $60,000 to $63,000 Annually (commensurate with education and experience)
This is a fully in-person position at Westfield State University, with all duties performed on campus during the employee's regularly scheduled work hours to support direct engagement with students, colleagues, and the campus community, unless the position requires travel to perform said duties.
General Statement of Duties:
The Financial Aid Counselor assists in the planning and organization of the student financial aid programs offered at Westfield State University. This person is responsible for assisting with the processing of financial aid forms and completing verification on files for the undergraduate population. Additional responsibilities include managing the main Financial Aid email account and assisting with the coordination of Federal or State programs. Additionally, this position will be responsible for conducting outreach to current and prospective students and families on all aspects of financial aid.
Duties and Responsibilities:
Duties include but not limited to:
Essential:
- Manage student and parent calls, provide financial aid counseling, research and resolve account-specific issues, coordinate with appropriate offices, document actions, and complete necessary follow-up;
- Meet with and counsel all student aid applicants and their families on all aspects of financial aid including application procedures, processes, eligibility, costs, disbursements, and loan repayment;
- Responsible for outreach to community organizations and local high schools;
- Maintain and answer emails sent to the main Financial Aid email address;
- Serve as the primary point of contact for all outreach activities, including hosting in-person and online sessions with students and families and responding to campus-wide outreach requests;
- Promote FAFSA awareness and host completion events as well as reach out to students who have not filed a FAFSA;
- Serve as a primary point of contact for students enrolled in the LEAD Scholars program;
- Enter MASFA application information into BANNER and monitor eligibility for state aid programs for MASFA applicants;
- Serve as the back-up for FAFSA/ISIR dataload process for upcoming award year and perform primary dataload for current award year;
- Manage the Massachusetts State Grant Program (Mass Grant) including certification and fund reconciliation;
- Under the guidance of the Assistant Director, track and evaluate all first time SAP appeals and assist with SAP communications to students;
- Manage other State or Federal Financial Aid Programs as assigned by the Assistant Director or Director of Financial Aid;
- Develop and implement financial literacy programming for current and prospective students;
- Manage a caseload of enrolled and prospective students;
- Participate in verification of student financial aid files;
- Utilize Banner and other financial aid software platforms as needed to complete job responsibilities;
- Participate in open house programs and new student orientation;
- Responsible for special projects as assigned by the Assistant Director of Financial Aid or Director of Financial Aid;
- Attend training sessions and financial aid meetings to learn about regulations and best practices.
Job Requirements:
Minimum Qualifications:
- Bachelor's degree
- Ability to accurately process a high volume of detailed work within specific time constraints
- Ability to quickly shift between tasks
- Knowledge of principles and methods of counseling
- Demonstrated commitment to customer service excellence
- Demonstrated commitment to supporting an environment of equity, diversity, and inclusion
- Ability to provide information to supervisors, co-workers, students, and their families by telephone, in written form, e-mail, or in person
- Strong presentation, interpersonal, networking, and organizational skills
- Display adaptability, dependability, the capacity to work within a team as well as autonomously, and the ability to take initiative in the workplace
Preferred Qualifications:
- Bilingual in English and Spanish
- Direct Financial Aid administration experience
- Familiarity with Federal Student Aid systems and regulations
- Experience with Ellucian Banner Software
Additional Information:
Salary:
Salaries for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining agreements as well as state policies. State job specifications may be found on the Department of Higher Education's webpage.
Employee Benefits:
Benefits are an important component of an employee's total compensation package.
- Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.
- Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.
- Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.
- Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.
- Additional information regarding employee benefits is available on the University's Benefits & Wellness webpage.
Disability Accommodations
Westfield State University is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at (413) 572-8809 or visit us in the Horace Mann Building, 1st floor.
Background Check
Employment is contingent upon the successful completion and review of a background check. A criminal record will not automatically disqualify an applicant from consideration.
Financial Aid Assistant Jobs by Experience Level
See All 483+ Financial Aid Assistant Jobs
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Find Financial Aid Assistant JobsFinancial Aid Assistant Job Market
Who's Hiring
- Keiser University11
- Unitek Learning7
- City University of New York7
- State of Georgia5
- Ivy Tech Community College5
Top Industries Hiring
- Education44
- Technology & Software1
- Government & Public Sector1
- Healthcare & Medical Services1
What Employers Look For
The qualifications that appear most often in financial aid assistant jobs.
- Associate or bachelor's degree in a related field such as business or education
- Experience with federal student aid programs including Pell Grants and Direct Loans
- Proficiency in student information systems such as Banner, Ellucian, or PeopleSoft
- Knowledge of federal verification procedures and satisfactory academic progress standards
- Strong written and verbal communication skills for advising students and families
- Ability to maintain confidentiality and comply with FERPA regulations
Tips for Your Financial Aid Assistant Job Search
Tailor your resume for federal aid systems
Hiring managers scan for hands-on experience with federal student aid platforms and COD processing. List specific systems you've used by name, the aid programs you administered, and the volume of student accounts you managed each term.
Apply early to roles that fit
Migrate Mate lists financial aid assistant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight compliance and regulatory knowledge
Financial aid offices operate under strict federal and institutional regulations. Call out your familiarity with verification procedures, satisfactory academic progress policies, and any experience resolving discrepancies flagged during federal audits or program reviews.
Target postings by institution type and aid volume
Community colleges, four-year universities, and proprietary schools have very different aid volumes and regulatory pressures. Match your application materials to the institution type where you have the most relevant experience to increase your odds of moving forward.
Prepare for scenario-based interview questions
Interviewers in financial aid commonly ask how you handled an over-award, a conflicting verification document, or an upset student. Prepare two or three specific examples that show your process for staying accurate and calm under compliance pressure.
Negotiate start date around enrollment cycles
Financial aid offices are busiest during registration and disbursement windows. Proposing a start date before peak season signals awareness of the role's rhythm and gives you leverage to negotiate onboarding support before the workload spikes.
Financial Aid Assistant Jobs: Frequently Asked Questions
Which companies are hiring the most financial aid assistants?
Keiser University, Unitek Learning, and City University of New York are hiring the most financial aid assistants right now, with openings concentrated in California, Florida, and New York, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at institutions with large undergraduate enrollments and active federal aid disbursement cycles.
How many financial aid assistant jobs are remote?
About 41% of financial aid assistant openings are fully remote or hybrid as of November 2026, with fully in-person roles still common at smaller institutions that require front-desk student advising. Remote openings are most concentrated in document processing, data entry, and compliance review functions that don't require direct student contact.
How do you become a financial aid assistant?
Start by earning an associate or bachelor's degree in business, education, or a related field, then gain exposure to student services or administrative work in a higher education setting. Familiarize yourself with federal student aid programs through the Department of Education's training resources, learn a student information system if possible, and apply to entry-level financial aid or student services roles to build hands-on experience.
How do you get hired as a financial aid assistant with little or no experience?
Focus on transferable skills from customer service, data entry, or administrative roles that demonstrate accuracy and attention to detail. Volunteer or intern in a college's student services office to gain exposure to aid workflows. Highlight any coursework in accounting, business administration, or education policy, and emphasize your ability to learn compliance-driven procedures quickly.
What does the financial aid assistant interview process look like?
Most financial aid assistant interviews involve an initial phone or video screen with HR, followed by a panel interview with the financial aid director and one or two senior staff members. Expect scenario-based questions about handling confidential student information, resolving discrepancies in aid applications, and managing high call or walk-in volume during peak enrollment periods. Some institutions include a brief written exercise.
Where can I find and apply to financial aid assistant jobs?
You can find and apply to financial aid assistant jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings to find roles that match your experience and institution preference, then apply directly to each one that fits.
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