Green Card Collections Supervisor Jobs
Collections Supervisor jobs with green card sponsorship involve the full EB-2 or EB-3 PERM process: your employer files a prevailing wage determination with DOL, runs a recruitment test, and then submits an I-140 petition with USCIS. Priority date backlogs vary by country of birth, so starting early matters.
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Summary/Objective
The Supervisor drives portfolio performance by overseeing workflow, ensuring high-quality collections activity, and continuously improving processes in partnership with the broader management team. This role communicates and reinforces company policies, procedures, and best practices while setting clear performance expectations and making thoughtful employment decisions.
Success in this position comes from developing people—training, coaching, and motivating collectors to perform at their best—while also delivering insightful performance evaluations and actionable feedback. The Supervisor also contributes beyond daily operations through budgetary analysis, product or business case evaluations, and research-driven special projects that support the organization’s goals.
In short, this role is ideal for a results-driven leader who enjoys building strong teams, solving challenges, and making a measurable impact on portfolio success. The Servicing Supervisor leads the daily operations of a high-performing collections team focused on helping emerging credit consumers navigate their automobile loans. This role blends strategy, leadership, and hands-on coaching in a fast-paced environment where reducing losses and improving delinquency outcomes are top priorities.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Reviews work and monitors phone calls of team members to verify adherence to ACA Policies and Procedures and ensures that customer service objectives are met
- Analyzes queue and process management workflow to ensure ACA’s production and performance goals are met
- Handles escalated calls from team members and may initiate outbound calls when needed
- Approves and reviews accounts within the working supervisor queue and other queues as assigned
- Effectively communicates corporate and department objectives on a regular basis; Motivates and creates a positive working environment to achieve productivity and performance standards
- Prepares performance appraisals and provides feedback and recommendations to Manager
- Assesses collector development needs, drafts collector development plans, and monitors collector performance
- Provides recommendations for hire, advancement, promotion or termination of employment
- Trains and coaches collectors to support the business objectives of the department
- Researches/analyzes special projects as assigned
- Other tasks as assigned
Qualifications
- Bachelor’s degree preferred.
- Experience in a direct customer contact, service, or sales environment
- 3+ years of collections experience
- Proficient with Microsoft Office Suite
- Excellent written and verbal communication skills
- Strong team player with a high level of professionalism and initiative
- Background in subprime auto loan servicing is preferred
- Detail oriented
- Exceptional listening skills
- Timely and accurate follow through
- Demonstrated ability to effectively lead and motivate a team
- Bilingual Spanish/English is preferred
Supervisory Responsibility
This position requires supervisory responsibilities of a team comprised of Collections Specialists.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are varying Monday through Sunday.
Travel
No travel is expected for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
California Privacy Notice
As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.
Description
Summary/Objective
The Supervisor drives portfolio performance by overseeing workflow, ensuring high-quality collections activity, and continuously improving processes in partnership with the broader management team. This role communicates and reinforces company policies, procedures, and best practices while setting clear performance expectations and making thoughtful employment decisions.
Success in this position comes from developing people—training, coaching, and motivating collectors to perform at their best—while also delivering insightful performance evaluations and actionable feedback. The Supervisor also contributes beyond daily operations through budgetary analysis, product or business case evaluations, and research-driven special projects that support the organization’s goals.
In short, this role is ideal for a results-driven leader who enjoys building strong teams, solving challenges, and making a measurable impact on portfolio success. The Servicing Supervisor leads the daily operations of a high-performing collections team focused on helping emerging credit consumers navigate their automobile loans. This role blends strategy, leadership, and hands-on coaching in a fast-paced environment where reducing losses and improving delinquency outcomes are top priorities.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Reviews work and monitors phone calls of team members to verify adherence to ACA Policies and Procedures and ensures that customer service objectives are met
- Analyzes queue and process management workflow to ensure ACA’s production and performance goals are met
- Handles escalated calls from team members and may initiate outbound calls when needed
- Approves and reviews accounts within the working supervisor queue and other queues as assigned
- Effectively communicates corporate and department objectives on a regular basis; Motivates and creates a positive working environment to achieve productivity and performance standards
- Prepares performance appraisals and provides feedback and recommendations to Manager
- Assesses collector development needs, drafts collector development plans, and monitors collector performance
- Provides recommendations for hire, advancement, promotion or termination of employment
- Trains and coaches collectors to support the business objectives of the department
- Researches/analyzes special projects as assigned
- Other tasks as assigned
Qualifications
- Bachelor’s degree preferred.
- Experience in a direct customer contact, service, or sales environment
- 3+ years of collections experience
- Proficient with Microsoft Office Suite
- Excellent written and verbal communication skills
- Strong team player with a high level of professionalism and initiative
- Background in subprime auto loan servicing is preferred
- Detail oriented
- Exceptional listening skills
- Timely and accurate follow through
- Demonstrated ability to effectively lead and motivate a team
- Bilingual Spanish/English is preferred
Supervisory Responsibility
This position requires supervisory responsibilities of a team comprised of Collections Specialists.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are varying Monday through Sunday.
Travel
No travel is expected for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
California Privacy Notice
As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Collections Supervisor
Document your supervisory experience thoroughly
PERM labor certification requires your employer to prove the role genuinely needs your qualifications. Gather performance reviews, org charts showing direct reports, and documentation of collections targets you managed. These materials support both the job description and your EB-2 or EB-3 eligibility.
Use O*NET to anchor your job description
Collections Supervisor maps to a specific O*NET occupation code that defines required skills and duties. Confirm your day-to-day responsibilities align with that profile before PERM filing begins, since DOL audits job descriptions that deviate significantly from the standard occupation definition.
Search Migrate Mate for verified green card sponsors
Find employers who have previously sponsored workers through employment-based green card processes by searching Migrate Mate, which lists companies with verified PERM and I-140 filing history by role and location, so you're targeting employers already familiar with the sponsorship process.
Clarify EB-2 versus EB-3 eligibility early
If you hold a bachelor's degree plus five or more years of progressive collections experience, you may qualify under EB-2 rather than EB-3. The distinction affects your priority date queue, so discuss both pathways with the hiring employer before the PERM job description is drafted.
Ask employers about their PERM recruitment timeline
PERM requires a mandatory recruitment test before filing, which typically takes several months. When an offer is extended, ask whether the employer has already begun recruitment or is starting fresh, since your start date and green card timeline depend heavily on where they are in that process.
Track your priority date against the Visa Bulletin
Once your I-140 is approved, your priority date determines when you can file for adjustment of status. Nationals of high-demand countries face significant backlogs. Check the USCIS Visa Bulletin monthly and confirm your employer understands that I-485 filing may not be immediately available after I-140 approval.
Green Card Collections Supervisor: Frequently Asked Questions
What does the green card sponsorship process look like for a Collections Supervisor role?
Your employer starts by obtaining a prevailing wage determination from DOL, then conducts a mandatory PERM recruitment test to show no qualified U.S. workers are available. If PERM is certified, the employer files an I-140 immigrant petition with USCIS. You then wait for your priority date to become current before filing for adjustment of status or going through consular processing.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa is a temporary nonimmigrant status requiring renewal every few years, while green card sponsorship leads to lawful permanent residence with no renewal requirement. PERM labor certification, which applies to green cards, involves DOL recruitment testing that the H-1B process does not. Priority date backlogs can also extend the green card timeline significantly depending on your country of birth, something H-1B holders moving to a green card must plan for carefully.
How do I find employers who actively sponsor green cards for collections roles?
Migrate Mate lists employers with verified PERM and I-140 filing history, searchable by occupation and location. Targeting companies that have completed sponsorships before is more efficient than approaching employers who have never navigated the PERM process, since unfamiliarity with DOL recruitment requirements can stall or derail the sponsorship entirely.
Can I change employers after my green card process has started?
AC21 job portability allows you to change employers once your I-485 has been pending for 180 days or more, provided the new role is in the same or a substantially similar occupation. Additionally, an approved I-140 priority date can carry over to a new employer's I-140 petition. These are two separate protections with different triggering conditions, so don't confuse them.
Does a Collections Supervisor role qualify for EB-2 or EB-3 sponsorship?
Most Collections Supervisor positions qualify under EB-3 as professional or skilled worker roles, typically requiring a bachelor's degree or at least two years of specialized experience. If you hold an advanced degree or a bachelor's degree plus five years of progressive collections or financial operations experience, the employer may be able to structure the PERM job description to support EB-2 classification instead.