Green Card Customer Sales Representative Jobs
Customer Sales Representative jobs with green card sponsorship require employers to complete PERM labor certification with the Department of Labor before filing an I-140 petition with USCIS. The process confirms no qualified U.S. workers were displaced and leads to lawful permanent residency, not a temporary status. Per-country priority-date backlogs can affect your timeline depending on nationality.
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Get Access To All JobsINTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
JOB SUMMARY
Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, chat, email or phone.
CORE RESPONSIBILITIES
- Virtual work-from-home role
- Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales are uncapped.
- Career growth and progression plans
- Hours of Operation: 6:50 -23:15 ET (7 days a week)
- Must be flexible to work any assigned shift. Shift will be assigned if selected
- Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant information.
- Follows established troubleshooting procedures, including use of multiple resources and desktop tools. When necessary, produce work order according to established business rules.
- Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
- Sets clear expectations by providing accurate information and transparent communication.
- Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.
- Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs.
- Demonstrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction.
- Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
- Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits.
- Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
- Corrects discrepancies on customers' accounts and research service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
- Demonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution.
- Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situations.
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Educates and promotes self-service options.
- Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations.
- Demonstrates ability to achieve established goals and performance metrics. schedule(s) and overtime as necessary.
- Attends training as required.
- Works independently and seeks Supervisor support when necessary.
- Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
EMPLOYEE EXPECTATIONS
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
DISCLAIMER
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
SKILLS
Customer-Focused; Workplace Organization; Professional Etiquette; Persuasion; Technical Knowledge; Self Motivation; Communication; Critical Thinking Problem Solving
SALARY
Base Pay: $16.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Some High School Coursework
RELEVANT WORK EXPERIENCE
0-2 Years
INTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
JOB SUMMARY
Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, chat, email or phone.
CORE RESPONSIBILITIES
- Virtual work-from-home role
- Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales are uncapped.
- Career growth and progression plans
- Hours of Operation: 6:50 -23:15 ET (7 days a week)
- Must be flexible to work any assigned shift. Shift will be assigned if selected
- Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant information.
- Follows established troubleshooting procedures, including use of multiple resources and desktop tools. When necessary, produce work order according to established business rules.
- Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
- Sets clear expectations by providing accurate information and transparent communication.
- Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.
- Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs.
- Demonstrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction.
- Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
- Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits.
- Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
- Corrects discrepancies on customers' accounts and research service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
- Demonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution.
- Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situations.
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Educates and promotes self-service options.
- Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations.
- Demonstrates ability to achieve established goals and performance metrics. schedule(s) and overtime as necessary.
- Attends training as required.
- Works independently and seeks Supervisor support when necessary.
- Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
EMPLOYEE EXPECTATIONS
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
DISCLAIMER
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
SKILLS
Customer-Focused; Workplace Organization; Professional Etiquette; Persuasion; Technical Knowledge; Self Motivation; Communication; Critical Thinking Problem Solving
SALARY
Base Pay: $16.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Some High School Coursework
RELEVANT WORK EXPERIENCE
0-2 Years
See all 31+ Green Card Customer Sales Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Sales Representative Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Sales Representative
Match your credentials to EB-2 or EB-3
EB-3 fits most Customer Sales Representative roles, covering professionals with a bachelor's degree or skilled workers with two or more years of documented experience. If you hold a master's degree or a bachelor's plus five years of progressive sales experience, ask your employer whether EB-2 applies to your position.
Pull your prevailing wage before interviews
Use the OFLC Wage Search to find the prevailing wage for Customer Sales Representative roles in your target city before salary negotiations. PERM requires your employer to offer at least that wage, so knowing the floor prevents offers that DOL would reject during the certification review.
Find sponsors through Migrate Mate's verified database
Target employers with a documented history of PERM filings for Customer Sales Representative roles. Migrate Mate lists U.S. employers with verified green card sponsorship history by occupation and location, so you can focus your applications on companies that have already committed to sponsoring this role type.
Document your sales experience with specificity
PERM labor certification requires the employer to prove the role's minimum requirements match your actual background. Keep records of quotas met, accounts managed, and revenue generated by year. Vague experience letters create DOL audit risk during the recruitment test phase of the PERM process.
Ask employers about their PERM recruitment timeline
PERM requires the employer to run a full recruitment campaign before filing with DOL, including job postings and documentation of applicant rejections. Understand whether your prospective employer has started this process or is starting from scratch, since the recruitment phase alone can take several months.
Protect your priority date if you change jobs
Once your original I-140 is approved, your priority date can transfer to a new employer's petition. If your I-485 has been pending 180 or more days, AC21 portability lets you move to a same or similar occupation without restarting the green card process. Confirm the new role's SOC code matches before accepting an offer.
Green Card Customer Sales Representative: Frequently Asked Questions
Can a Customer Sales Representative role qualify for EB-2 or only EB-3 green card sponsorship?
Most Customer Sales Representative positions are sponsored under EB-3, which covers professionals with a bachelor's degree or skilled workers with at least two years of experience. EB-2 is available if the employer defines the role as requiring an advanced degree or if you hold a bachelor's degree plus five years of progressive sales experience. The employer's job description and your credentials together determine which category applies.
How does PERM labor certification work for a Customer Sales Representative?
PERM is a Department of Labor process that requires your employer to conduct a formal recruitment campaign, document that no minimally qualified U.S. workers applied, and obtain a prevailing wage determination for your specific role and location. Only after DOL certifies the PERM application can the employer file the I-140 immigrant petition with USCIS. The entire process runs sequentially and can take a year or more before you even file for adjustment of status.
How is green card sponsorship different from H-1B sponsorship for a Customer Sales Representative?
H-1B visa is a temporary nonimmigrant status tied to a specific employer and subject to an annual lottery. Green card sponsorship through EB-2 or EB-3 leads to lawful permanent residency with no employer tie once the process completes. The PERM route requires a full DOL labor certification and an approved I-140 before you file for adjustment of status, making it longer but permanent. Priority-date backlogs based on your country of birth can also extend the total timeline significantly.
Where can I find Customer Sales Representative jobs with green card sponsorship?
Migrate Mate lists U.S. employers with verified PERM and employment-based green card sponsorship history, searchable by role and location. Targeting employers who have already sponsored Customer Sales Representative positions reduces the risk of pursuing companies unfamiliar with the PERM process or unwilling to absorb the legal and filing costs involved in a full labor certification.
What happens to my green card case if I change employers mid-process?
The answer depends on how far along your case is. If your I-485 has been pending for 180 or more days and your original I-140 was approved, AC21 portability lets you move to a same or similar occupation without restarting the process. Separately, an approved I-140 preserves your priority date even if you change employers, allowing a new employer to file a fresh I-140 that uses the earlier date. Changing jobs before these milestones typically requires restarting PERM from scratch.