Green Card Customer Success Associate Jobs
Customer Success Associate roles qualify for EB-2 or EB-3 green card sponsorship when employers can demonstrate no qualified U.S. worker is available through PERM labor certification. Tech, SaaS, and enterprise software companies regularly sponsor these positions, making this one of the more accessible paths to permanent residency for foreign professionals in client-facing roles.
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Get Access To All JobsINTRODUCTION
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
Job Type
Remote
JOB SUMMARY
The Associate Director, Customer Success is responsible for leading the post-sale customer experience for ZOLL Itamar solutions, with a primary focus on WatchPAT programs and IDTF-related workflows. Reporting to the Vice President of Strategic Programs, this individual-contributor leadership role operates in a highly matrixed environment and owns customer success outcomes across business areas. The role partners closely with Sales, Operations, Digital Health, and customer stakeholders, as well as Area Business Directors, regional field teams, and internal support functions, to ensure successful onboarding, adoption, utilization, and long-term account success. This leader serves as a strategic advisor to customers, a voice of the customer internally, and a cross-functional partner focused on improving customer outcomes, enabling scalable growth, and elevating the overall customer experience.
ROLE SCOPE
Owns customer success performance, onboarding quality, adoption, utilization, and issue resolution across business areas.
- Individual-contributor leadership role with no direct reports initially; expected to lead through influence across cross-functional stakeholders and field teams.
- Responsibility spans across areas- Partners closely with Area Business Directors and their team of sales representatives, and clinical sales specialists, as well as the Operations teams.
ESSENTIAL FUNCTIONS
- Own customer success performance across business areas, including onboarding quality, adoption, utilization, optimization, and ongoing value realization.
- Serve as the subject matter expert for WatchPAT program implementation and IDTF-related workflows, guiding customers and internal teams on best practices.
- Partner closely with Area Business Directors, Sales, and Clinical Sales Specialists in each region to align field execution, customer priorities, and implementation success.
- Lead customer onboarding, training, and change-management efforts to support effective deployment and sustained utilization across hospital and physician-office settings.
- Assess customer requirements, business workflows, and operational barriers; translate findings into tailored implementation plans and scalable success strategies.
- Drive increased utilization and retention through proactive engagement, education, account reviews, and coordinated action plans designed to improve performance.
- Monitor customer health, implementation progress, and regional performance trends; identify risks early and lead cross-functional resolution of issues and escalations.
- Collaborate with Operations, Sales, Digital Health, and external vendors to improve processes, remove friction points, and ensure a high-quality customer experience across assigned regions.
- Develop and refine playbooks, tools, training materials, and best practices that improve consistency, scalability, and speed of execution across the customer lifecycle.
- Capture customer feedback and performance insights to inform continuous improvement initiatives, internal prioritization, and overall program strategy.
- Lead and execute internal strategic projects that improve customer outcomes, operational performance, and cross-functional alignment.
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- Bachelor’s degree required; degree in healthcare administration, business, life sciences, or a related field preferred.
- 7+ years of experience in customer success, implementation, account management, program management, clinical program leadership, or healthcare operations.
- Experience working with hospitals, health systems, physician offices, IDTFs, or similarly complex healthcare environments.
- Clinical credentials such as RN, NP, or PT, or meaningful clinical/operational healthcare experience.
- Experience in cardiology, sleep diagnostics, digital health, medical devices, or other clinically oriented healthcare solutions.
- Experience designing and delivering customer training using in-person, virtual, or web-based instructional methods.
KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrated success leading complex implementations or post-sale customer programs involving multiple stakeholders, regional field teams, and cross-functional coordination.
- Strong executive communication, presentation, and relationship-management skills, with the ability to influence without direct authority and lead effectively in a matrixed environment.
- Excellent analytical, organizational, and project-management skills, with the ability to move between strategy and execution.
- Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
- Demonstrated ability to lead through ambiguity, build scalable processes, improve adoption across a growing customer base, and drive results through influence rather than formal authority.
- Strategic thinker with strong business judgment and a customer-first mindset.
- Able to synthesize customer needs, operational realities, and commercial objectives into practical action plans that support both customer outcomes and field execution.
- Strong interpersonal skills; credible, collaborative, genuine, and effective in customer-facing settings.
- Comfortable navigating complex environments, coordinating across multiple stakeholders, and managing competing priorities with urgency and professionalism.
- Committed to continuous improvement and to delivering measurable value for customers and internal stakeholders.
TRAVEL REQUIREMENTS
- Up to 60%, including overnight travel
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Talking - Occasionally
- Hearing - Occasionally
- Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The annual salary for this position is:
$150,000.00 to $160,000.00
This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
INTRODUCTION
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
Job Type
Remote
JOB SUMMARY
The Associate Director, Customer Success is responsible for leading the post-sale customer experience for ZOLL Itamar solutions, with a primary focus on WatchPAT programs and IDTF-related workflows. Reporting to the Vice President of Strategic Programs, this individual-contributor leadership role operates in a highly matrixed environment and owns customer success outcomes across business areas. The role partners closely with Sales, Operations, Digital Health, and customer stakeholders, as well as Area Business Directors, regional field teams, and internal support functions, to ensure successful onboarding, adoption, utilization, and long-term account success. This leader serves as a strategic advisor to customers, a voice of the customer internally, and a cross-functional partner focused on improving customer outcomes, enabling scalable growth, and elevating the overall customer experience.
ROLE SCOPE
Owns customer success performance, onboarding quality, adoption, utilization, and issue resolution across business areas.
- Individual-contributor leadership role with no direct reports initially; expected to lead through influence across cross-functional stakeholders and field teams.
- Responsibility spans across areas- Partners closely with Area Business Directors and their team of sales representatives, and clinical sales specialists, as well as the Operations teams.
ESSENTIAL FUNCTIONS
- Own customer success performance across business areas, including onboarding quality, adoption, utilization, optimization, and ongoing value realization.
- Serve as the subject matter expert for WatchPAT program implementation and IDTF-related workflows, guiding customers and internal teams on best practices.
- Partner closely with Area Business Directors, Sales, and Clinical Sales Specialists in each region to align field execution, customer priorities, and implementation success.
- Lead customer onboarding, training, and change-management efforts to support effective deployment and sustained utilization across hospital and physician-office settings.
- Assess customer requirements, business workflows, and operational barriers; translate findings into tailored implementation plans and scalable success strategies.
- Drive increased utilization and retention through proactive engagement, education, account reviews, and coordinated action plans designed to improve performance.
- Monitor customer health, implementation progress, and regional performance trends; identify risks early and lead cross-functional resolution of issues and escalations.
- Collaborate with Operations, Sales, Digital Health, and external vendors to improve processes, remove friction points, and ensure a high-quality customer experience across assigned regions.
- Develop and refine playbooks, tools, training materials, and best practices that improve consistency, scalability, and speed of execution across the customer lifecycle.
- Capture customer feedback and performance insights to inform continuous improvement initiatives, internal prioritization, and overall program strategy.
- Lead and execute internal strategic projects that improve customer outcomes, operational performance, and cross-functional alignment.
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- Bachelor’s degree required; degree in healthcare administration, business, life sciences, or a related field preferred.
- 7+ years of experience in customer success, implementation, account management, program management, clinical program leadership, or healthcare operations.
- Experience working with hospitals, health systems, physician offices, IDTFs, or similarly complex healthcare environments.
- Clinical credentials such as RN, NP, or PT, or meaningful clinical/operational healthcare experience.
- Experience in cardiology, sleep diagnostics, digital health, medical devices, or other clinically oriented healthcare solutions.
- Experience designing and delivering customer training using in-person, virtual, or web-based instructional methods.
KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrated success leading complex implementations or post-sale customer programs involving multiple stakeholders, regional field teams, and cross-functional coordination.
- Strong executive communication, presentation, and relationship-management skills, with the ability to influence without direct authority and lead effectively in a matrixed environment.
- Excellent analytical, organizational, and project-management skills, with the ability to move between strategy and execution.
- Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
- Demonstrated ability to lead through ambiguity, build scalable processes, improve adoption across a growing customer base, and drive results through influence rather than formal authority.
- Strategic thinker with strong business judgment and a customer-first mindset.
- Able to synthesize customer needs, operational realities, and commercial objectives into practical action plans that support both customer outcomes and field execution.
- Strong interpersonal skills; credible, collaborative, genuine, and effective in customer-facing settings.
- Comfortable navigating complex environments, coordinating across multiple stakeholders, and managing competing priorities with urgency and professionalism.
- Committed to continuous improvement and to delivering measurable value for customers and internal stakeholders.
TRAVEL REQUIREMENTS
- Up to 60%, including overnight travel
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Talking - Occasionally
- Hearing - Occasionally
- Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The annual salary for this position is:
$150,000.00 to $160,000.00
This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Success Associate
Match your credentials to the right EB category
EB-2 requires an advanced degree or a bachelor's plus five years of progressive experience. EB-3 covers a bachelor's degree alone. Knowing which category you qualify for shapes which job postings are worth pursuing and what your employer needs to document in the PERM filing.
Look up prevailing wage before negotiating salary
Your employer must pay at least the DOL prevailing wage for your SOC code and work location. Use the OFLC Wage Search to check the wage level before you get an offer. A salary below that threshold will block PERM certification regardless of what you agree to.
Target SaaS and enterprise software employers specifically
Customer Success roles in SaaS and enterprise software have clearer degree requirements and established job descriptions, which makes the PERM recruitment test easier for employers to pass. These companies also tend to have in-house immigration counsel already familiar with the EB-2 and EB-3 process.
Search Migrate Mate for verified green card sponsors
Not all employers listing Customer Success roles have sponsored green cards before. Migrate Mate shows you employers with verified employment-based sponsorship history so you can prioritize outreach to companies that already understand the PERM process and are willing to file.
Ask about PERM timing during the offer stage
PERM labor certification can take 12 months or longer at DOL, and that is before the I-140 and adjustment of status stages. Ask your prospective employer directly whether they have an immigration policy and when they typically initiate PERM filings after a hire.
Understand priority date backlogs before you file
If you were born in India or China, your priority date may not become current for years after USCIS approves your I-140. Check the monthly Visa Bulletin to understand where your country stands before accepting a role if permanent residency timing is a deciding factor for you.
Green Card Customer Success Associate: Frequently Asked Questions
Do Customer Success Associate roles qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Success Associate positions qualify for EB-3 when the role requires a bachelor's degree, or for EB-2 when the employer can document that an advanced degree or equivalent experience is a genuine requirement of the job. The employer must complete PERM labor certification with the Department of Labor to establish that no qualified U.S. worker is available before USCIS can approve the I-140 petition.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa sponsorship is temporary and subject to an annual lottery, while employment-based green card sponsorship leads to lawful permanent residency. The PERM process requires the employer to conduct a formal recruitment test and obtain a prevailing wage determination from DOL before filing. There is no lottery for employment-based green cards, but per-country numerical limits mean nationals of high-demand countries may face significant priority date backlogs before their case can be completed.
How do I find employers who have sponsored Customer Success Associates for green cards?
Migrate Mate lists employers with verified employment-based sponsorship history, so you can focus your applications on companies that have already filed PERM or I-140 petitions for similar roles. Targeting employers with a track record of sponsorship reduces the risk of an employer agreeing to sponsor you in principle but lacking the internal process or legal support to follow through.
Can I change jobs after my green card sponsorship process starts?
Yes, but the timing matters. If your I-485 has been pending for at least 180 days and your I-140 has been approved, AC21 job portability allows you to move to a new employer in the same or a similar occupation without losing your place in the queue. Your priority date from the original approved I-140 can also carry over to a new employer's petition, which is valuable if you're from a country with a backlog.
What does the PERM labor certification process involve for a Customer Success Associate role?
Your employer files PERM with the Department of Labor after conducting a formal recruitment test, which includes posting the job in specific venues and documenting that no minimally qualified U.S. worker applied. The employer must also obtain a prevailing wage determination and pay at or above that rate. DOL reviews the recruitment results and, if certified, the employer can proceed to file the I-140 petition with USCIS.