Green Card Enterprise Customer Success Manager Jobs
Enterprise Customer Success Manager green card sponsorship follows the EB-2 or EB-3 pathway, requiring PERM labor certification before your employer files an I-140 petition with USCIS. This role's blend of strategic account management and technical fluency supports specialty-occupation framing, and companies with dedicated people-operations teams typically have established PERM processes in place.
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Get Access To All JobsJob title: Enterprise Customer Success Manager
Reports to: Director, Customer Success - Prisma
Department: Priority Property Rev
Location: Salt Lake City, UT or Mountain West Region
Grade: 18
About Priority Commerce:
Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.
We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.
At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.
About the Role:
Prisma seeks a commercially focused Enterprise Customer Success Manager to own and grow relationships with strategic multifamily clients. This role is accountable for customer retention, product adoption, revenue growth opportunities, and measurable business outcomes.
Based in Salt Lake City to be close to a key enterprise client’s headquarters, the CSM will establish a strong local presence through frequent in-person engagement with executive, regional, and operational stakeholders. The role combines strategic relationship management with proactive account leadership and cross-functional coordination.
Responsibilities:
Strategic Account Management & Client Engagement
- Own strategic enterprise relationships, with accountability for customer satisfaction, retention, adoption, and growth.
- Build relationships across multiple levels of the client organization through regular onsite and virtual meetings, reducing reliance on any single contact.
- Develop actionable account plans aligned with client priorities, measurable outcomes, and commercial opportunities.
- Lead executive and quarterly business reviews that communicate performance, ROI, recommendations, and next steps.
Customer Retention & Revenue Growth
- Monitor account health, anticipate risks, and coordinate mitigation plans to protect recurring revenue.
- Identify upsell, cross-sell, and expansion opportunities; partner with Sales to progress qualified opportunities.
- Increase adoption and utilization of Prisma solutions, including resident engagement and payment volume.
- Maintain clear visibility into renewal risks, growth opportunities, and account-level revenue forecasts.
Customer Advocacy & Operational Excellence
- Serve as the strategic point of contact, coordinating Support, TAM, Product, Sales, and Operations to resolve complex issues and deliver outcomes.
- Use performance data and customer feedback to recommend improvements and communicate the voice of the customer internally.
- Maintain accurate CRM records, including verified contacts, decision-makers, engagement history, risks, and commercial opportunities.
- Improve Customer Success processes, reporting, and account-management practices.
What Success Looks Like:
- Retention: healthy accounts and minimized revenue churn.
- Growth: qualified expansion pipeline and increased revenue from existing accounts.
- Adoption: increased platform utilization, resident adoption, and payment volume.
- Engagement: meaningful in-person meetings, executive relationships, and business reviews.
- Execution: accurate account intelligence, actionable plans, and timely risk mitigation.
Candidate Requirements:
- 5+ years in enterprise customer success, strategic account management, or a related client-facing role.
- Track record of managing complex enterprise relationships and influencing senior executives.
- Demonstrated success driving retention, adoption, and commercial growth.
- Strong analytical, commercial, communication, presentation, and problem-solving skills.
- Ability to work independently and coordinate cross-functional initiatives.
- Experience with CRM platforms such as HubSpot or Salesforce.
- Must be based in the Salt Lake City area and available for frequent in-person client meetings and occasional additional travel.
Preferred Experience:
- Multifamily housing, PropTech, FinTech, digital payments, or enterprise SaaS.
- Knowledge of property management operations, payment processing, or resident technology.
- Management of large customer portfolios with significant recurring revenue.
Work Environment & Culture:
We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.
Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.
Compensation and Benefits:
Compensation range: $100,000 - $120,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.
Financial Wellness
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options
- Financial wellness resources and employee discount programs
Health & Well-being
- Medical, dental, and vision coverage
- Mental health support for employees and dependents through Lyra Health
- Family planning and women’s health benefits through Carrot
- Gym membership reimbursement and virtual wellness programs (including yoga)
Time Off
- 3 weeks PTO to start, with unlimited PTO after year one
Growth & Development
- Education expense reimbursement
- Leadership development programs
- Certified Payments Professional (CPP) certification support
We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.
Traditional Physical Requirements:
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires the ability to lift 10 pounds.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
Job title: Enterprise Customer Success Manager
Reports to: Director, Customer Success - Prisma
Department: Priority Property Rev
Location: Salt Lake City, UT or Mountain West Region
Grade: 18
About Priority Commerce:
Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.
We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.
At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.
About the Role:
Prisma seeks a commercially focused Enterprise Customer Success Manager to own and grow relationships with strategic multifamily clients. This role is accountable for customer retention, product adoption, revenue growth opportunities, and measurable business outcomes.
Based in Salt Lake City to be close to a key enterprise client’s headquarters, the CSM will establish a strong local presence through frequent in-person engagement with executive, regional, and operational stakeholders. The role combines strategic relationship management with proactive account leadership and cross-functional coordination.
Responsibilities:
Strategic Account Management & Client Engagement
- Own strategic enterprise relationships, with accountability for customer satisfaction, retention, adoption, and growth.
- Build relationships across multiple levels of the client organization through regular onsite and virtual meetings, reducing reliance on any single contact.
- Develop actionable account plans aligned with client priorities, measurable outcomes, and commercial opportunities.
- Lead executive and quarterly business reviews that communicate performance, ROI, recommendations, and next steps.
Customer Retention & Revenue Growth
- Monitor account health, anticipate risks, and coordinate mitigation plans to protect recurring revenue.
- Identify upsell, cross-sell, and expansion opportunities; partner with Sales to progress qualified opportunities.
- Increase adoption and utilization of Prisma solutions, including resident engagement and payment volume.
- Maintain clear visibility into renewal risks, growth opportunities, and account-level revenue forecasts.
Customer Advocacy & Operational Excellence
- Serve as the strategic point of contact, coordinating Support, TAM, Product, Sales, and Operations to resolve complex issues and deliver outcomes.
- Use performance data and customer feedback to recommend improvements and communicate the voice of the customer internally.
- Maintain accurate CRM records, including verified contacts, decision-makers, engagement history, risks, and commercial opportunities.
- Improve Customer Success processes, reporting, and account-management practices.
What Success Looks Like:
- Retention: healthy accounts and minimized revenue churn.
- Growth: qualified expansion pipeline and increased revenue from existing accounts.
- Adoption: increased platform utilization, resident adoption, and payment volume.
- Engagement: meaningful in-person meetings, executive relationships, and business reviews.
- Execution: accurate account intelligence, actionable plans, and timely risk mitigation.
Candidate Requirements:
- 5+ years in enterprise customer success, strategic account management, or a related client-facing role.
- Track record of managing complex enterprise relationships and influencing senior executives.
- Demonstrated success driving retention, adoption, and commercial growth.
- Strong analytical, commercial, communication, presentation, and problem-solving skills.
- Ability to work independently and coordinate cross-functional initiatives.
- Experience with CRM platforms such as HubSpot or Salesforce.
- Must be based in the Salt Lake City area and available for frequent in-person client meetings and occasional additional travel.
Preferred Experience:
- Multifamily housing, PropTech, FinTech, digital payments, or enterprise SaaS.
- Knowledge of property management operations, payment processing, or resident technology.
- Management of large customer portfolios with significant recurring revenue.
Work Environment & Culture:
We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.
Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.
Compensation and Benefits:
Compensation range: $100,000 - $120,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.
Financial Wellness
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options
- Financial wellness resources and employee discount programs
Health & Well-being
- Medical, dental, and vision coverage
- Mental health support for employees and dependents through Lyra Health
- Family planning and women’s health benefits through Carrot
- Gym membership reimbursement and virtual wellness programs (including yoga)
Time Off
- 3 weeks PTO to start, with unlimited PTO after year one
Growth & Development
- Education expense reimbursement
- Leadership development programs
- Certified Payments Professional (CPP) certification support
We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.
Traditional Physical Requirements:
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires the ability to lift 10 pounds.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
See all 359+ Green Card Enterprise Customer Success Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Enterprise Customer Success Manager Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as an Enterprise Customer Success Manager
Frame your credentials around EB-2 requirements
If you hold a bachelor's degree plus five years of progressive experience in customer success or account management, document that progression clearly. EB-2 eligibility turns on demonstrating that your role requires an advanced degree or its equivalent, so a detailed experience narrative matters as much as your diploma.
Verify prevailing wage before accepting an offer
Your employer's PERM filing must certify the offered wage meets the DOL prevailing wage for your SOC code and work location. Use the OFLC Wage Search to confirm your offer clears that threshold before signing, since a wage shortfall can stall the entire PERM process.
Search for employers with active PERM filing history
Target companies that have completed PERM certifications for customer success or account management roles, not just those that sponsor H-1B visas. Migrate Mate shows verified green card sponsorship history by employer and occupation, so you can focus your applications on organizations already running this process.
Understand the recruitment test before your employer starts
PERM requires your employer to run a genuine recruitment test, advertising the role and documenting that no qualified U.S. worker applied. This process typically takes several months. Knowing the timeline upfront lets you plan your current status or bridge authorization accordingly.
Clarify your priority date strategy across employers
If you change jobs after your I-140 is approved and your I-485 has been pending at least 180 days, your priority date can carry over to a new employer's petition under AC21 portability, provided the new role is in the same or similar occupation. Confirm this alignment in writing before accepting a competing offer.
Account for per-country backlogs in your career planning
Nationals of high-demand countries such as India and China face priority-date backlogs that can extend green card timelines significantly. Check the USCIS Visa Bulletin monthly to track your category's movement and factor realistic wait periods into decisions about job changes or international travel.
Green Card Enterprise Customer Success Manager: Frequently Asked Questions
Can an Enterprise Customer Success Manager role qualify for EB-2 green card sponsorship?
Yes, if the position genuinely requires an advanced degree or a bachelor's degree plus five years of progressive experience in a directly related field. Enterprise CSM roles that involve complex technical product knowledge, strategic account oversight, or cross-functional leadership often satisfy this standard. Your employer documents the degree requirement in the PERM application, so the job description needs to reflect that requirement accurately.
How does the PERM green card process differ from H-1B sponsorship for this role?
H-1B is a temporary nonimmigrant status that requires renewal and expires if employment ends. PERM-based green card sponsorship leads to lawful permanent residence with no renewal requirement. The PERM process involves a Department of Labor labor certification, a prevailing wage determination, a formal recruitment test, and then an I-140 petition filed with USCIS, followed by adjustment of status or consular processing. The timeline is longer, but the outcome is permanent.
How do I find employers who actively sponsor Enterprise Customer Success Manager roles for green cards?
Many companies sponsor H-1B visas but have never run a PERM process, so looking beyond general job boards matters. Migrate Mate surfaces employers with verified green card sponsorship history by occupation, letting you direct your search toward companies that have already completed the PERM and I-140 process for similar roles rather than those learning it for the first time.
What happens to my green card application if I change employers mid-process?
If your I-140 has been approved and your I-485 has been pending for at least 180 days, AC21 portability allows you to move to a new employer in the same or similar occupation without losing your priority date or restarting the green card process. If you change before those conditions are met, your employer typically needs to file a new PERM and I-140 from scratch.
Do per-country backlogs affect Enterprise Customer Success Manager green card applicants?
Yes. EB-2 and EB-3 categories have per-country annual limits, and nationals of high-demand countries such as India and China can face multi-year waits even after an I-140 is approved. Your priority date, established when USCIS receives the I-140 petition, determines your place in the queue. Tracking the USCIS Visa Bulletin monthly is the standard way to monitor movement in your category and country.