Green Card Contact Center Supervisor Jobs
Contact Center Supervisor green card sponsorship is available through the EB-2 and EB-3 employment-based categories, with employers filing PERM labor certification before petitioning USCIS via Form I-140. Supervisory operations management experience and a bachelor's degree in business or a related field strengthen your eligibility for permanent sponsorship.
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Get Access To All JobsLocation Address:
8880 Evergreen Blvd
Coon Rapids, MN 55433-6040
Date Posted:
November 03, 2026
Department:
16008774 Customer Experience Center HOS
Shift:
Day/Evening (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
40
Union Contract:
Non-Union-NCT
Weekend Rotation:
Occasional
Job Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
- 1.0 FTE (80 hours per two-week pay period)
- 8-hour day/evening shift
- Occasional weekend rotation
Job Description:
Leads the daily operations for the Contact Center, including call monitoring, training, hiring, performance management and quality assurance. Provides exceptional customer service and resolves complex escalations from all consumers.
Principle Responsibilities:
- Daily operations
- Monitors call center performance using identified tools.
- Identifies and documents key performance criteria using business requirements documentation and project plans.
- Facilitates knowledge gathering for development of training material, quality measurements, and specialized reporting requirements.
- Recommends agent skill level, training requirements and other specialized needs.
- Estimates volume and work activities that drive cost and staffing requirements.
- Monitors queues.
- Internal and external team projects, committees and work groups.
-
Special projects as assigned.
-
Supervision of employees
- Reviews service observations for agents that are calibrated and audited for performance.
- Coordinates with other supervisors to provide direction and client perspective.
- Reinforces use of all reference tools, SOPs, trained workflows, compliance and self-service tools.
- Provides call coaching, development and performance.
- Leads daily huddles.
- Hires and onboards of new employees.
- Trains, orients and maintains competencies for employees.
- Maintains scheduling, time off approval and timecard sign-off.
-
Performance management of employee, including performance reviews.
-
Quality Monitoring and Problem Resolution
- Reinforces quality criteria that is measured for each program/service line.
- Queries systems for contact history, call recordings, work flow, etc.
- Reviews performance on call metrics and contact handling to insure compliance.
- Identifies problem areas and recommend solutions.
-
Resolves escalated issues in a timely manner.
-
Other duties as assigned.
Required Qualifications:
- Associate's or Vocational degree and 2 years of related experience or
- 4 years of related experience and must commit to enroll in an Associate’s program within 6 months of hire and obtain an Associate’s degree within 4 years of hire
Preferred Qualifications:
- Bachelor's degree in business, marketing, finance, communications or related field
- 2 years of leadership experience
Physical Demands:
Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently
Pay Range:
Pay Range: $35.61 to $48.81 per hour
The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.
Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.
Benefit Summary:
Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.
Benefits include:
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health is a 501(c)(3) eligible employer
Benefit eligibility/offerings are determined by FTE and if you are represented by a union.
Location Address:
8880 Evergreen Blvd
Coon Rapids, MN 55433-6040
Date Posted:
November 03, 2026
Department:
16008774 Customer Experience Center HOS
Shift:
Day/Evening (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
40
Union Contract:
Non-Union-NCT
Weekend Rotation:
Occasional
Job Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
- 1.0 FTE (80 hours per two-week pay period)
- 8-hour day/evening shift
- Occasional weekend rotation
Job Description:
Leads the daily operations for the Contact Center, including call monitoring, training, hiring, performance management and quality assurance. Provides exceptional customer service and resolves complex escalations from all consumers.
Principle Responsibilities:
- Daily operations
- Monitors call center performance using identified tools.
- Identifies and documents key performance criteria using business requirements documentation and project plans.
- Facilitates knowledge gathering for development of training material, quality measurements, and specialized reporting requirements.
- Recommends agent skill level, training requirements and other specialized needs.
- Estimates volume and work activities that drive cost and staffing requirements.
- Monitors queues.
- Internal and external team projects, committees and work groups.
-
Special projects as assigned.
-
Supervision of employees
- Reviews service observations for agents that are calibrated and audited for performance.
- Coordinates with other supervisors to provide direction and client perspective.
- Reinforces use of all reference tools, SOPs, trained workflows, compliance and self-service tools.
- Provides call coaching, development and performance.
- Leads daily huddles.
- Hires and onboards of new employees.
- Trains, orients and maintains competencies for employees.
- Maintains scheduling, time off approval and timecard sign-off.
-
Performance management of employee, including performance reviews.
-
Quality Monitoring and Problem Resolution
- Reinforces quality criteria that is measured for each program/service line.
- Queries systems for contact history, call recordings, work flow, etc.
- Reviews performance on call metrics and contact handling to insure compliance.
- Identifies problem areas and recommend solutions.
-
Resolves escalated issues in a timely manner.
-
Other duties as assigned.
Required Qualifications:
- Associate's or Vocational degree and 2 years of related experience or
- 4 years of related experience and must commit to enroll in an Associate’s program within 6 months of hire and obtain an Associate’s degree within 4 years of hire
Preferred Qualifications:
- Bachelor's degree in business, marketing, finance, communications or related field
- 2 years of leadership experience
Physical Demands:
Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently
Pay Range:
Pay Range: $35.61 to $48.81 per hour
The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.
Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.
Benefit Summary:
Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.
Benefits include:
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health is a 501(c)(3) eligible employer
Benefit eligibility/offerings are determined by FTE and if you are represented by a union.
See all Green Card Contact Center Supervisor Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Contact Center Supervisor Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Contact Center Supervisor
Document your supervisory scope precisely
PERM requires the employer to define a specific job description that matches your actual duties. Record headcount you've managed, KPIs you've owned, and any P&L or budget responsibility so the job description reflects genuine supervisory complexity, not a generic posting.
Match your degree to the role category
EB-2 requires an advanced degree or a bachelor's degree plus five years of progressive experience. If your degree is in a field adjacent to operations management, gather transcripts and employer letters now that connect your education directly to contact center supervision.
Search employers with active PERM filing history
Use Migrate Mate to find Contact Center Supervisor roles at employers with verified green card sponsorship history, so you're applying to companies that have already run the PERM process for comparable positions rather than pitching sponsorship from scratch.
Target mid-size BPO and healthcare operators
Business process outsourcing firms and large healthcare systems run high-volume contact centers with dedicated immigration teams, making them structurally more likely to absorb PERM recruitment and filing costs for supervisory hires than smaller call center operations.
Clarify priority date portability before accepting an offer
If you've had a previous employer file an I-140 that was approved, that priority date can carry over to a new employer's petition. Confirm this with your prospective employer's immigration counsel before resigning from your current role to avoid losing your place in line.
Use OFLC Wage Search to anchor your salary negotiation
PERM requires the offered wage to meet the prevailing wage DOL certifies for your occupation and location. Pull the OFLC Wage Search data for your SOC code and metro area before negotiating so your offer clears the threshold and doesn't stall the labor certification.
Green Card Contact Center Supervisor: Frequently Asked Questions
Which green card category fits a Contact Center Supervisor role?
Most Contact Center Supervisor positions qualify under EB-3 as professional or skilled worker roles, requiring a bachelor's degree or at least two years of specialized experience. If your role requires a master's degree or equivalent advanced credentials, your employer may petition under EB-2 instead. The final category depends on how the employer defines the minimum requirements in the PERM labor certification.
How does green card sponsorship differ from H-1B for this role?
H-1B visa is a temporary nonimmigrant status requiring renewal and tied to a single employer, with no guaranteed path to permanence. Green card sponsorship through EB-2 or EB-3 leads to lawful permanent residence after PERM labor certification, an approved I-140, and adjustment of status or consular processing. There's no lottery, but nationals from high-demand countries like India and China can face significant priority-date backlogs before a visa number becomes available.
What does the PERM process involve for a contact center supervisory hire?
Your employer files a PERM application with DOL after obtaining a prevailing wage determination and conducting a formal recruitment test, which includes job postings, internal notices, and documentation that no qualified U.S. worker applied. Because Contact Center Supervisor is a supervisory role with specific management duties, the job description must accurately reflect those requirements to survive a potential audit.
How do I find employers who actively sponsor green cards for this role?
Migrate Mate lists Contact Center Supervisor roles at employers with verified green card sponsorship history, letting you focus your applications on companies that have already completed PERM filings for comparable positions. This saves time compared to cold-applying and asking HR whether sponsorship is possible, which often leads to a dead end.
Can I change employers after my green card process starts?
AC21 job portability allows you to change to a same or similar occupation once your I-485 adjustment of status application has been pending for 180 days or more. Separately, if your previous employer's I-140 was approved, that priority date can be carried over to a new employer's petition, protecting your position in the queue even if you switch jobs before your green card is granted.