Green Card Senior Technical Support Specialist Jobs
Senior Technical Support Specialist roles qualify for EB-2 or EB-3 green card sponsorship when the position requires a bachelor's degree in a technical field and specialized systems knowledge. Employers file PERM labor certification with the DOL before sponsoring permanent residency, making documented technical credentials and U.S. work history central to a successful case.
Find Green Card Senior Technical Support Specialist JobsOverview
Showing 5 of 52+ Senior Technical Support Specialist jobs
See all 52+ Senior Technical Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Senior Technical Support Specialist roles.
Get Access To All JobsINTRODUCTION
Senior Technical Support Specialist - GNSS & Auto Guidance
Requisition ID: 5652
Job Location: Ames - Iowa - United States, Racine - Wisconsin - United States, Sioux Falls - South Dakota - United States
Category for Job Posting: Service and Support
Job Type for Job Posting: Full Time
Working Mode for Job Posting: Hybrid
Job Purpose
CNH is hiring a Product Champion for Global Navigation Satellite System (GNSS) and auto guidance technology. This is a senior technical support role covering GNSS positioning, auto guidance, and steering control on Case IH and New Holland agricultural equipment.
You will be the North American Technical Support leadership for GNSS and auto guidance. Technical support agents bring you the cases that run past their experience, and you work those cases with them. Quality and Engineering rely on you to surface the trends and defects showing up in the field. Global product development hears the dealer and the field through you.
You collaborate extensively with the technical support agents to grow their skills and confidence, working adjacent to the technical support manager. You set the technical priorities for GNSS and auto guidance, and you help determine whether the support organization is ready for each product launch.
What You Will Own
Auto guidance and steering control: vehicle and implement auto guidance, hydraulic valve and electric steering, aftermarket and Hybrid systems, navigation controllers, and row guidance.
GNSS positioning systems and correction: GNSS receivers and antennas, Real Time Kinematic (RTK) base stations and network correction, and correction subscriptions and services.
Core display functions tied to guidance: software update process, remote display view, activations, and retrofit installations.
Mapping, rate and sectional control, implement communication, and off-board data platforms sit with peer Product Champions you will work alongside.
Key Responsibilities
Product Expertise: Maintain deep expertise across every generation in the domain — factory fit, retrofit, aftermarket, and Hybrid systems — and stay current as products, software, and correction services change.
Leadership for Technical Support Advanced Diagnostics: Work with agents on the cases that exceed their experience. Identify the next diagnostic steps and the next action to take and grow the agent’s capability while you do it. Set the diagnostic standard for the domain: what good troubleshooting looks like and what data gets captured.
Case Work and Seasonal Coverage: Work technical support cases alongside the agents to carry total case volume, increasing through seasonal swings.
Emerging Issue Response: Spot developing field problems early and direct the support response — containment message, data collection, and interim work-around.
Quality and Engineering Collaboration: Collaborate with North America Quality, the Product Technical Specialist, and the field technical specialist team on trends, defects, evidence packages, and root cause, making sure adequate detail is captured on the most complex problems.
Launch Tracking: Track product launches and software releases for the domain against the platform program timeline. Know what content is coming in each release and keep the support organization ahead of the dates.
Training Material Verification: Work with the training group to review course content, service documentation, and diagnostic material for new products, and verify it is accurate and complete before launch.
Support Staff Readiness: Train the technical support staff on new products and releases so agents are prepared to take concerns the day a product reaches the dealer.
Release Validation: Participate in user acceptance testing for each release and coordinate beta testing across the support team.
Documentation: Author and/or update diagnostic procedures, service bulletins, and solution articles that shorten repair resolution time for the dealer network.
Training and Agent Development: Deliver ongoing product training focused on emerging issues and common problems, and make sure the technical support manager understands skill gaps for team leadership and support development.
Cross-Functional Leadership: Validate the technical quality of Technical Help Desk concerns, track concern trends, and represent North America support with engineering, platform, quality, and commercial partners.
Experience Required
Bachelor’s degree in an engineering or technology field with six (6) or more years of relevant experience; OR an associate degree with eight (8) or more years of technical support, precision agriculture, or dealership service experience with agricultural equipment.
Guidance and Positioning Expertise: Working knowledge of agricultural guidance systems — displays, GNSS receivers and antennas, correction sources including RTK, automated steering through hydraulic valves and electric motor drives, and guidance accuracy.
Technical Aptitude: Strong command of electrical and hydraulic schematics, steering and controller architecture, and Controller Area Network (CAN) diagnostics.
Leadership Without Authority: Proven ability to lead and influence technical work across support, engineering, and quality organizations without a reporting relationship.
Communication: Ability to explain complex diagnostics by phone, document them clearly, and present findings to senior leadership.
Travel: Up to twenty-five percent (25%) for dealer support, field testing, and program meetings.
Work Schedule and Location
This position operates on a Hybrid schedule (3 days in-office, 2 days remote).
Candidates can be based out of any of the following CNH Technical Training and Support facilities:
- Racine, Wisconsin (preferred)
- Ames, Iowa
- Sioux Falls, South Dakota
Standard working hours are 8:00 AM – 5:00 PM, with potential for shifted or seasonal extended hours, or rotating Saturday coverage.
Preferred Qualifications
Three (3) or more years supporting guidance, steering, or GNSS positioning technology in technical support, product support, or a dealership service department.
Hands-on experience installing, calibrating, or troubleshooting RTK base stations and network correction services.
Dealer service experience with Case IH or New Holland guidance products, or comparable aftermarket and Hybrid steering systems.
Experience authoring service documentation, diagnostic procedures, or technical service bulletins.
Familiarity with new product introduction milestones, user acceptance testing, or beta programs for software releases.
Pay Transparency
The annual salary for this role is USD $86,625.00 - $132,825.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.
What We Offer
At CNH, our people are at the heart of everything we do. That’s why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered—both personally and professionally. We believe that when you’re given the tools to thrive, you can drive meaningful impact. At CNH, you’ll not only find the resources to succeed today—you’ll find the foundation to grow a career and build a future.
About us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
INTRODUCTION
Senior Technical Support Specialist - GNSS & Auto Guidance
Requisition ID: 5652
Job Location: Ames - Iowa - United States, Racine - Wisconsin - United States, Sioux Falls - South Dakota - United States
Category for Job Posting: Service and Support
Job Type for Job Posting: Full Time
Working Mode for Job Posting: Hybrid
Job Purpose
CNH is hiring a Product Champion for Global Navigation Satellite System (GNSS) and auto guidance technology. This is a senior technical support role covering GNSS positioning, auto guidance, and steering control on Case IH and New Holland agricultural equipment.
You will be the North American Technical Support leadership for GNSS and auto guidance. Technical support agents bring you the cases that run past their experience, and you work those cases with them. Quality and Engineering rely on you to surface the trends and defects showing up in the field. Global product development hears the dealer and the field through you.
You collaborate extensively with the technical support agents to grow their skills and confidence, working adjacent to the technical support manager. You set the technical priorities for GNSS and auto guidance, and you help determine whether the support organization is ready for each product launch.
What You Will Own
Auto guidance and steering control: vehicle and implement auto guidance, hydraulic valve and electric steering, aftermarket and Hybrid systems, navigation controllers, and row guidance.
GNSS positioning systems and correction: GNSS receivers and antennas, Real Time Kinematic (RTK) base stations and network correction, and correction subscriptions and services.
Core display functions tied to guidance: software update process, remote display view, activations, and retrofit installations.
Mapping, rate and sectional control, implement communication, and off-board data platforms sit with peer Product Champions you will work alongside.
Key Responsibilities
Product Expertise: Maintain deep expertise across every generation in the domain — factory fit, retrofit, aftermarket, and Hybrid systems — and stay current as products, software, and correction services change.
Leadership for Technical Support Advanced Diagnostics: Work with agents on the cases that exceed their experience. Identify the next diagnostic steps and the next action to take and grow the agent’s capability while you do it. Set the diagnostic standard for the domain: what good troubleshooting looks like and what data gets captured.
Case Work and Seasonal Coverage: Work technical support cases alongside the agents to carry total case volume, increasing through seasonal swings.
Emerging Issue Response: Spot developing field problems early and direct the support response — containment message, data collection, and interim work-around.
Quality and Engineering Collaboration: Collaborate with North America Quality, the Product Technical Specialist, and the field technical specialist team on trends, defects, evidence packages, and root cause, making sure adequate detail is captured on the most complex problems.
Launch Tracking: Track product launches and software releases for the domain against the platform program timeline. Know what content is coming in each release and keep the support organization ahead of the dates.
Training Material Verification: Work with the training group to review course content, service documentation, and diagnostic material for new products, and verify it is accurate and complete before launch.
Support Staff Readiness: Train the technical support staff on new products and releases so agents are prepared to take concerns the day a product reaches the dealer.
Release Validation: Participate in user acceptance testing for each release and coordinate beta testing across the support team.
Documentation: Author and/or update diagnostic procedures, service bulletins, and solution articles that shorten repair resolution time for the dealer network.
Training and Agent Development: Deliver ongoing product training focused on emerging issues and common problems, and make sure the technical support manager understands skill gaps for team leadership and support development.
Cross-Functional Leadership: Validate the technical quality of Technical Help Desk concerns, track concern trends, and represent North America support with engineering, platform, quality, and commercial partners.
Experience Required
Bachelor’s degree in an engineering or technology field with six (6) or more years of relevant experience; OR an associate degree with eight (8) or more years of technical support, precision agriculture, or dealership service experience with agricultural equipment.
Guidance and Positioning Expertise: Working knowledge of agricultural guidance systems — displays, GNSS receivers and antennas, correction sources including RTK, automated steering through hydraulic valves and electric motor drives, and guidance accuracy.
Technical Aptitude: Strong command of electrical and hydraulic schematics, steering and controller architecture, and Controller Area Network (CAN) diagnostics.
Leadership Without Authority: Proven ability to lead and influence technical work across support, engineering, and quality organizations without a reporting relationship.
Communication: Ability to explain complex diagnostics by phone, document them clearly, and present findings to senior leadership.
Travel: Up to twenty-five percent (25%) for dealer support, field testing, and program meetings.
Work Schedule and Location
This position operates on a Hybrid schedule (3 days in-office, 2 days remote).
Candidates can be based out of any of the following CNH Technical Training and Support facilities:
- Racine, Wisconsin (preferred)
- Ames, Iowa
- Sioux Falls, South Dakota
Standard working hours are 8:00 AM – 5:00 PM, with potential for shifted or seasonal extended hours, or rotating Saturday coverage.
Preferred Qualifications
Three (3) or more years supporting guidance, steering, or GNSS positioning technology in technical support, product support, or a dealership service department.
Hands-on experience installing, calibrating, or troubleshooting RTK base stations and network correction services.
Dealer service experience with Case IH or New Holland guidance products, or comparable aftermarket and Hybrid steering systems.
Experience authoring service documentation, diagnostic procedures, or technical service bulletins.
Familiarity with new product introduction milestones, user acceptance testing, or beta programs for software releases.
Pay Transparency
The annual salary for this role is USD $86,625.00 - $132,825.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.
What We Offer
At CNH, our people are at the heart of everything we do. That’s why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered—both personally and professionally. We believe that when you’re given the tools to thrive, you can drive meaningful impact. At CNH, you’ll not only find the resources to succeed today—you’ll find the foundation to grow a career and build a future.
About us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
See all 52+ Green Card Senior Technical Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Senior Technical Support Specialist Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Senior Technical Support Specialist
Document your technical certifications early
PERM labor certification requires your employer to match your credentials to the job requirements. Compile degree transcripts, vendor certifications like CompTIA or Cisco, and employer letters that confirm your specialized troubleshooting experience before the process begins.
Target employers with active PERM filing history
Companies that have sponsored PERM applications for technical support roles are far more likely to do it again. Use Migrate Mate to filter Senior Technical Support Specialist jobs by green card sponsorship history so you're applying where the infrastructure already exists.
Distinguish EB-2 from EB-3 for your credentials
If your role requires only a bachelor's degree, EB-3 skilled worker is the standard path. If the position demands a master's degree or you can demonstrate equivalent expertise, EB-2 may shorten your priority date wait, particularly for nationals from countries without significant backlogs.
Confirm the job description matches your actual duties
PERM requires the posted job duties to reflect what the role genuinely involves. If your employer's PERM job description underspecifies the technical depth you bring, such as multi-platform environment support or escalation ownership, the certification may not accurately represent your qualifications.
Ask about concurrent filing before accepting an offer
Once your employer files your PERM and I-140, ask whether they'll file your I-485 concurrently if a visa number is immediately available. Concurrent filing lets you maintain work authorization through the adjustment process rather than waiting in sequential stages.
Verify prevailing wage before the offer stage
DOL requires your offered salary to meet the prevailing wage for your occupation and location before PERM certification. Use the OFLC Wage Search to look up the Level II or Level III wage for your specific metro area so you enter salary negotiations with a grounded baseline.
Green Card Senior Technical Support Specialist: Frequently Asked Questions
Does a Senior Technical Support Specialist role qualify for EB-2 or EB-3 green card sponsorship?
Most Senior Technical Support Specialist positions qualify under EB-3 as skilled workers when the role requires a bachelor's degree in computer science, information technology, or a related technical field. If the employer's job requirements specify an advanced degree or you can demonstrate equivalent expertise through a combination of education and progressive technical experience, EB-2 may apply. Your employer's attorney will evaluate which category fits the actual job requirements.
How does green card sponsorship differ from H-1B sponsorship for this role?
H-1B visa is a temporary nonimmigrant status requiring renewal and tied to annual caps and lottery selection. Green card sponsorship through PERM leads to permanent residency with no annual renewal obligation. There's no lottery at the EB-3 level, though nationals from high-demand countries like India and China face priority date backlogs. PERM labor certification also takes longer to initiate, often 12 to 18 months before an I-140 is filed, but the outcome is permanent.
What does the PERM labor certification process require from a Senior Technical Support Specialist candidate?
PERM requires your employer to conduct a supervised recruitment process proving no qualified U.S. worker is available for the role. You'll need to provide documentation supporting your eligibility for the specific position, including degrees, certifications, and employment verification letters. The DOL reviews the recruitment and, if certified, the employer files an I-140 immigrant petition with USCIS on your behalf. Your own documentation accuracy directly affects whether the case moves cleanly.
How can I find employers who actively sponsor green cards for technical support roles?
Migrate Mate lets you search Senior Technical Support Specialist jobs filtered specifically by employers with green card and PERM sponsorship history, so you're not wasting applications on companies that haven't sponsored before. Targeting employers with demonstrated PERM filing activity in your occupation and location is one of the most reliable ways to find a sponsoring position, since those employers have already built the internal process and legal relationships to support it.
Can I change jobs after my employer starts the PERM process?
Leaving an employer during active PERM labor certification restarts the process entirely with a new employer. Once your I-140 has been approved and you've been in adjustment of status for 180 days or more, portability rules under AC21 allow you to move to a similar role in the same occupational classification without losing your priority date. For Senior Technical Support Specialists, a comparable technical support or IT support role at a new employer would typically qualify.