Green Card Customer Success Analyst Jobs
Customer Success Analyst roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process. Employers file on your behalf, certifying no qualified U.S. workers are available. Roles requiring a bachelor's degree in business, data analytics, or a related field typically qualify under EB-3, while advanced-degree professionals may qualify under EB-2.
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Get Access To All JobsINTRODUCTION
TISTA Science and Technology is seeking a Senior SharePoint Support / Customer Success Analyst to join our growing team. This role supports a high volume of enterprise-wide SharePoint and Microsoft 365 inquiries within the VA environment, with a strong focus on customer service, end-user support, and driving adoption of best practices. This is a customer-facing, high-volume support role, not a development or engineering position. Primary focus is user support, training, and adoption, rather than building SharePoint Solutions.
At TISTA, you’ll do meaningful, mission-driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do. TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Professional development reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!
Responsibilities:
- Provide enterprise-wide support for SharePoint Online and Microsoft 365 users within the VA environment.
- Respond to high-volume technical inquiries related to SharePoint functionality, file management, permissions, workflows, and integrations.
- Deliver exceptional customer support focused on issue resolution, user success, and a positive end-user experience from initial contact through resolution.
- Troubleshoot and document application, access, and integration issues.
- Create and maintain knowledge articles, FAQs, user guides, and support documentation.
- Translate recurring user issues into knowledge articles, FAQs, and best-practice guidance to improve self-service and reduce repeat inquiries.
- Train and coach end users on SharePoint best practices and platform usage.
- Support Change and Configuration Management processes and documentation.
- Manage and track incidents, requests, and escalations using ServiceNow or similar ITSM platforms.
- Collaborate with engineering teams, business stakeholders, and platform administrators to improve service delivery.
- Identify recurring operational issues and recommend workflow or process improvements.
- Assist with reporting, analytics, and operational tracking activities.
BASIC QUALIFICATIONS:
- Demonstrated strength in customer service and user support, with the ability to build trust and deliver clear, empathetic, and solutions-focused assistance.
- Strong technical support background, with emphasis on guiding users through issues and ensuring a positive end-to-end experience.
- Ability to identify recurring user pain points and translate them into user-friendly documentation, FAQs, and best practices.
- Experience training and coaching end users and communicating technical concepts in accessible ways.
- Five (5)+ years of experience in systems analysis, application support, SharePoint administration, or enterprise SaaS support.
- Strong experience supporting SharePoint Online / Microsoft 365 environments.
- Experience supporting enterprise applications in high-volume customer environments.
- Proficiency with ServiceNow or comparable ITSM/ticketing systems.
- Strong troubleshooting and analytical problem-solving skills.
- Experience developing technical documentation and user-facing support content.
- Excellent written and verbal communication skills.
- Ability to independently manage multiple priorities in a fast-paced operational environment.
- This role is not focused on SharePoint development or engineering-heavy activities.
Core Competencies:
- Customer Service Excellence.
- User Enablement & Training.
- Technical Troubleshooting.
- Operational Discipline.
- Documentation & Knowledge Management.
- Cross Team Collaboration.
- Communication & Empathy.
- Continuous Improvement Mindset.
PREFERRED QUALIFICATIONS:
- Familiarity with Configuration Management and operational governance practices.
- Experience with business process management and workflow improvement.
- Foundational to intermediate data analytics experience.
- Familiarity with SharePoint integrations and SaaS platform support.
- Working knowledge of HTML, CSS, JavaScript, or similar web technologies for low-level troubleshooting.
- Experience supporting federal or healthcare environments.
- ITIL Foundation certification preferred.
Education:
Bachelor's Degree in Computer Science, Engineering, Math, or equivalent PLUS 5 Years of experience.
Eight (8) years of additional relevant experience may be substituted for education.
CLEARANCE:
The ability to pass a Tier 2/Moderate Background Investigation.
LOCATION:
Remote, USA.
Monday - Friday (8:00 AM - 4:30 PM CST).
PAY RANGE:
The pay for this position ranges from $52,730 to $64,500.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Also, certain positions are eligible for additional forms of compensation, such as bonuses.
TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/.
INTRODUCTION
TISTA Science and Technology is seeking a Senior SharePoint Support / Customer Success Analyst to join our growing team. This role supports a high volume of enterprise-wide SharePoint and Microsoft 365 inquiries within the VA environment, with a strong focus on customer service, end-user support, and driving adoption of best practices. This is a customer-facing, high-volume support role, not a development or engineering position. Primary focus is user support, training, and adoption, rather than building SharePoint Solutions.
At TISTA, you’ll do meaningful, mission-driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do. TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Professional development reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!
Responsibilities:
- Provide enterprise-wide support for SharePoint Online and Microsoft 365 users within the VA environment.
- Respond to high-volume technical inquiries related to SharePoint functionality, file management, permissions, workflows, and integrations.
- Deliver exceptional customer support focused on issue resolution, user success, and a positive end-user experience from initial contact through resolution.
- Troubleshoot and document application, access, and integration issues.
- Create and maintain knowledge articles, FAQs, user guides, and support documentation.
- Translate recurring user issues into knowledge articles, FAQs, and best-practice guidance to improve self-service and reduce repeat inquiries.
- Train and coach end users on SharePoint best practices and platform usage.
- Support Change and Configuration Management processes and documentation.
- Manage and track incidents, requests, and escalations using ServiceNow or similar ITSM platforms.
- Collaborate with engineering teams, business stakeholders, and platform administrators to improve service delivery.
- Identify recurring operational issues and recommend workflow or process improvements.
- Assist with reporting, analytics, and operational tracking activities.
BASIC QUALIFICATIONS:
- Demonstrated strength in customer service and user support, with the ability to build trust and deliver clear, empathetic, and solutions-focused assistance.
- Strong technical support background, with emphasis on guiding users through issues and ensuring a positive end-to-end experience.
- Ability to identify recurring user pain points and translate them into user-friendly documentation, FAQs, and best practices.
- Experience training and coaching end users and communicating technical concepts in accessible ways.
- Five (5)+ years of experience in systems analysis, application support, SharePoint administration, or enterprise SaaS support.
- Strong experience supporting SharePoint Online / Microsoft 365 environments.
- Experience supporting enterprise applications in high-volume customer environments.
- Proficiency with ServiceNow or comparable ITSM/ticketing systems.
- Strong troubleshooting and analytical problem-solving skills.
- Experience developing technical documentation and user-facing support content.
- Excellent written and verbal communication skills.
- Ability to independently manage multiple priorities in a fast-paced operational environment.
- This role is not focused on SharePoint development or engineering-heavy activities.
Core Competencies:
- Customer Service Excellence.
- User Enablement & Training.
- Technical Troubleshooting.
- Operational Discipline.
- Documentation & Knowledge Management.
- Cross Team Collaboration.
- Communication & Empathy.
- Continuous Improvement Mindset.
PREFERRED QUALIFICATIONS:
- Familiarity with Configuration Management and operational governance practices.
- Experience with business process management and workflow improvement.
- Foundational to intermediate data analytics experience.
- Familiarity with SharePoint integrations and SaaS platform support.
- Working knowledge of HTML, CSS, JavaScript, or similar web technologies for low-level troubleshooting.
- Experience supporting federal or healthcare environments.
- ITIL Foundation certification preferred.
Education:
Bachelor's Degree in Computer Science, Engineering, Math, or equivalent PLUS 5 Years of experience.
Eight (8) years of additional relevant experience may be substituted for education.
CLEARANCE:
The ability to pass a Tier 2/Moderate Background Investigation.
LOCATION:
Remote, USA.
Monday - Friday (8:00 AM - 4:30 PM CST).
PAY RANGE:
The pay for this position ranges from $52,730 to $64,500.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Also, certain positions are eligible for additional forms of compensation, such as bonuses.
TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Success Analyst
Document your degree's field alignment
PERM requires your degree to match the job's educational requirements. A business analytics or information systems degree supports a Customer Success Analyst filing more cleanly than a general business degree. Gather transcripts and have a credential evaluation ready before applications begin.
Search employers with active PERM filing history
Use Migrate Mate to filter Customer Success Analyst roles by employers who have filed PERM labor certifications before. Past PERM activity signals an established sponsorship process, reducing the risk of starting from scratch with an inexperienced HR team.
Target SaaS and enterprise software companies first
Customer Success Analyst roles are concentrated in SaaS, cloud infrastructure, and enterprise software. These companies sponsor green cards routinely and often have in-house immigration counsel, which shortens the time between offer and PERM filing initiation.
Verify the prevailing wage tier before accepting an offer
Your employer must pay at least the DOL prevailing wage for your role and location. Use the OFLC Wage Search to check the Level I through Level IV wage tiers for your city before negotiating, so your offered salary meets PERM compliance requirements.
Ask about the PERM timeline during the offer stage
PERM filings currently take well over a year at DOL before reaching the I-140 stage. Ask your employer whether they'll file within your first year of employment and whether they use an outside immigration attorney or handle PERM internally.
Understand how O*NET classifies your role
USCIS and DOL reference the O*NET occupational profile when evaluating whether a Customer Success Analyst role meets the specialty occupation standard. Reviewing the O*NET profile helps you confirm your job duties align with what's expected for a successful EB-2 or EB-3 filing.
Green Card Customer Success Analyst: Frequently Asked Questions
Does a Customer Success Analyst role qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Success Analyst positions qualify under EB-3 as skilled workers requiring a bachelor's degree in business, data analytics, or a related field. If the role requires an advanced degree or you hold one and the employer can justify it, EB-2 is available. The classification depends on how your employer documents the job requirements in the PERM labor certification.
How is PERM green card sponsorship different from H-1B sponsorship for this role?
H-1B visa is a temporary work visa subject to an annual lottery cap, while PERM leads to permanent residency with no lottery. Green card sponsorship takes longer overall, often two to four years from PERM filing to approval for most nationalities, but it eliminates annual renewal uncertainty. For nationals of countries without long priority date backlogs, EB-3 sponsorship can reach approval faster than many applicants expect.
Where can I find Customer Success Analyst jobs that sponsor green cards?
Use Migrate Mate to search Customer Success Analyst roles filtered by employers with documented PERM filing history. Most general job boards don't surface sponsorship data, so you'd otherwise spend significant time applying to companies that won't file. Migrate Mate's employer data is drawn from DOL disclosure records, so you're targeting companies that have sponsored before.
What does the PERM labor certification process involve for a Customer Success Analyst employer?
Your employer must conduct a formal recruitment process, including job postings, to demonstrate no qualified U.S. workers are available for the role. DOL reviews the application and, if certified, the employer files an I-140 petition with USCIS on your behalf. The entire PERM stage currently averages well over a year, and any audit from DOL can add significant additional time.
Can my employer start the PERM process while I'm on an H-1B or OPT?
Yes. Employers commonly initiate PERM while you're working under H-1B or OPT. If you're on OPT, the timing matters because PERM approval won't protect your status by itself. Your employer will still need to maintain your nonimmigrant status through H-1B or another visa while the green card process proceeds. Coordinating both timelines early is essential to avoid gaps.