Customer Success Analyst Green Card Jobs
Customer Success Analyst roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process. Employers file on your behalf, certifying no qualified U.S. workers are available. Roles requiring a bachelor's degree in business, data analytics, or a related field typically qualify under EB-3, while advanced-degree professionals may qualify under EB-2.
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Get Access To All JobsSUMMARY
The Customer Success Analyst role aims to serve entrepreneurs by providing customer experiences that extend mutually profitable relationships. The Client Manager is responsible for reducing year-over-year attrition within a defined portfolio of Global Payments POS relationships.
What will you be doing?
- Responsible for client relationship cultivation and retention, inspiring confidence through demonstrated expertise and meeting ongoing client needs
- Collaborate with strategic partners to identify at-risk accounts and execute mutually-agreeable strategies to retain/grow relationships
- Responsible for achieving set retention metrics ensuring the profitability of accounts within the defined portfolio
- Interprets competitor statements/quotes and performs rate analysis. Negotiates directly with clients using consultative conversation to retain account and maximize revenue potential
- Responds quickly and effectively to all requests for account review, rate analysis, product information, account terminations, reimbursements, etc. whether from internal or external customers
- Stays current on Global Payments POS products, services and important industry changes in order to assign appropriate solutions to client requests
- Identifies product offerings for existing clients
- Places proactive outreach to newly assigned accounts to establish a relationship
- Answers inbound calls from customers and resolves inquiry.
- Manages and resolves client complaints, providing excellent service and follow-up
- Ensures alignment with sales or service teams to ensure customer satisfaction
- Identifies triggers for attrition and can represent the current status of attrition in the defined portfolio to leadership. Recommends solutions to clients, teammates and leadership
- Maintains compliance standards for Salesforce records and detailed documentation of client status and interactions
- Display a commitment to receive necessary coaching for continuous improvement and team development
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
SUMMARY
The Customer Success Analyst role aims to serve entrepreneurs by providing customer experiences that extend mutually profitable relationships. The Client Manager is responsible for reducing year-over-year attrition within a defined portfolio of Global Payments POS relationships.
What will you be doing?
- Responsible for client relationship cultivation and retention, inspiring confidence through demonstrated expertise and meeting ongoing client needs
- Collaborate with strategic partners to identify at-risk accounts and execute mutually-agreeable strategies to retain/grow relationships
- Responsible for achieving set retention metrics ensuring the profitability of accounts within the defined portfolio
- Interprets competitor statements/quotes and performs rate analysis. Negotiates directly with clients using consultative conversation to retain account and maximize revenue potential
- Responds quickly and effectively to all requests for account review, rate analysis, product information, account terminations, reimbursements, etc. whether from internal or external customers
- Stays current on Global Payments POS products, services and important industry changes in order to assign appropriate solutions to client requests
- Identifies product offerings for existing clients
- Places proactive outreach to newly assigned accounts to establish a relationship
- Answers inbound calls from customers and resolves inquiry.
- Manages and resolves client complaints, providing excellent service and follow-up
- Ensures alignment with sales or service teams to ensure customer satisfaction
- Identifies triggers for attrition and can represent the current status of attrition in the defined portfolio to leadership. Recommends solutions to clients, teammates and leadership
- Maintains compliance standards for Salesforce records and detailed documentation of client status and interactions
- Display a commitment to receive necessary coaching for continuous improvement and team development
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Success Analyst
Document your degree's field alignment
PERM requires your degree to match the job's educational requirements. A business analytics or information systems degree supports a Customer Success Analyst filing more cleanly than a general business degree. Gather transcripts and have a credential evaluation ready before applications begin.
Search employers with active PERM filing history
Use Migrate Mate to filter Customer Success Analyst roles by employers who have filed PERM labor certifications before. Past PERM activity signals an established sponsorship process, reducing the risk of starting from scratch with an inexperienced HR team.
Target SaaS and enterprise software companies first
Customer Success Analyst roles are concentrated in SaaS, cloud infrastructure, and enterprise software. These companies sponsor green cards routinely and often have in-house immigration counsel, which shortens the time between offer and PERM filing initiation.
Verify the prevailing wage tier before accepting an offer
Your employer must pay at least the DOL prevailing wage for your role and location. Use the OFLC Wage Search to check the Level I through Level IV wage tiers for your city before negotiating, so your offered salary meets PERM compliance requirements.
Ask about the PERM timeline during the offer stage
PERM filings currently take well over a year at DOL before reaching the I-140 stage. Ask your employer whether they'll file within your first year of employment and whether they use an outside immigration attorney or handle PERM internally.
Understand how O*NET classifies your role
USCIS and DOL reference the O*NET occupational profile when evaluating whether a Customer Success Analyst role meets the specialty occupation standard. Reviewing the O*NET profile helps you confirm your job duties align with what's expected for a successful EB-2 or EB-3 filing.
Customer Success Analyst jobs are hiring across the US. Find yours.
Find Customer Success Analyst JobsCustomer Success Analyst Green Card Sponsorship: Frequently Asked Questions
Does a Customer Success Analyst role qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Success Analyst positions qualify under EB-3 as skilled workers requiring a bachelor's degree in business, data analytics, or a related field. If the role requires an advanced degree or you hold one and the employer can justify it, EB-2 is available. The classification depends on how your employer documents the job requirements in the PERM labor certification.
How is PERM green card sponsorship different from H-1B sponsorship for this role?
H-1B is a temporary work visa subject to an annual lottery cap, while PERM leads to permanent residency with no lottery. Green card sponsorship takes longer overall, often two to four years from PERM filing to approval for most nationalities, but it eliminates annual renewal uncertainty. For nationals of countries without long priority date backlogs, EB-3 sponsorship can reach approval faster than many applicants expect.
Where can I find Customer Success Analyst jobs that sponsor green cards?
Use Migrate Mate to search Customer Success Analyst roles filtered by employers with documented PERM filing history. Most general job boards don't surface sponsorship data, so you'd otherwise spend significant time applying to companies that won't file. Migrate Mate's employer data is drawn from DOL disclosure records, so you're targeting companies that have sponsored before.
What does the PERM labor certification process involve for a Customer Success Analyst employer?
Your employer must conduct a formal recruitment process, including job postings, to demonstrate no qualified U.S. workers are available for the role. DOL reviews the application and, if certified, the employer files an I-140 petition with USCIS on your behalf. The entire PERM stage currently averages well over a year, and any audit from DOL can add significant additional time.
Can my employer start the PERM process while I'm on an H-1B or OPT?
Yes. Employers commonly initiate PERM while you're working under H-1B or OPT. If you're on OPT, the timing matters because PERM approval won't protect your status by itself. Your employer will still need to maintain your nonimmigrant status through H-1B or another visa while the green card process proceeds. Coordinating both timelines early is essential to avoid gaps.
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