Green Card Support Associate Jobs
Support Associate roles can qualify for EB-3 green card sponsorship when employers file a PERM labor certification demonstrating no qualified U.S. workers are available. Many large service-sector and healthcare organizations have established sponsorship pipelines for this role, making it a realistic path to lawful permanent residency.
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Get Access To All JobsINTRODUCTION
UBS Business Solutions US LLC is seeking an Associate Director, Tech Support Specialist in Morrisville, NC.
Are you an innovative thinker? Do you enjoy delivering enhanced change capabilities across a range of business functions? Are you passionate about IT process automation using cutting edge tooling platforms?
ROLE AND RESPONSIBILITIES
We’re looking for an Associate Director, Tech Support Specialist to:
- Optimize service issues, gaps, and implement service quality. Analyze various stored procedures which generate client reports. Ensure effective maintenance of application stability resulting from a process failure, infrastructure, application capacity and performance.
- Articulate the problems to the development and infrastructure teams to provide a solution to fix the root cause and prevent the recurrence of issues. Perform the full spectrum of Production Support responsibilities based on the ITL Framework: Incident and Problem Management, Release Management, and Risk Management. Provide application support for global users. Support the Service and Product Manager across several technical domains.
- Handle user queries received through chats, email, and ServiceNow tickets by investigating data inconsistency between data published in reports versus user expectation. Triage with application support team during weekends when change management is implemented for the application.
- Support the relationships with clients while keeping them informed of progress and issues to set expectations on all project requirements and deliverables. Facilitate implementation of application support systems in the organization and engage in the design and development of various projects.
- Adhere to strict SLAs for response, restoration times and batch completion. Contribute towards regular team meetings for discussing pending issues, knowledge sharing and handovers.
BASIC QUALIFICATIONS
Education & Experience Requirement:
- Master’s degree or foreign equivalent in Software Engineering, Information Technology, or a related field of study plus 1 year of experience in the job offered or 1 year of experience as a Financial Examiner, Support Analyst, Application Support Lead, or a related occupation.
Alternate Education & Experience Requirement:
- Bachelor’s degree or foreign equivalent in Software Engineering, Information Technology, or a related field of study and 3 years of experience in the job offered or 3 years of experience as a Financial Examiner, Support Analyst, Application Support Lead, or a related occupation in lieu of Master’s degree and 1 year of experience.
Position requires experience with the following:
- Python; Bash scripting; CI/CD tools, like Jenkins, GitLab CI/CD, TeamCity; Splunk; ITRS Geneos; troubleshoot complex system and application issues and implement improvements; UNIX; Linux; Oracle.
About us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.
JOIN US
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 002802. NO CALLS PLEASE. EOE/M/F/D/V
LOCATION
Location: Raleigh, North Carolina
JOB TYPE
Job Type: Full Time
INTRODUCTION
UBS Business Solutions US LLC is seeking an Associate Director, Tech Support Specialist in Morrisville, NC.
Are you an innovative thinker? Do you enjoy delivering enhanced change capabilities across a range of business functions? Are you passionate about IT process automation using cutting edge tooling platforms?
ROLE AND RESPONSIBILITIES
We’re looking for an Associate Director, Tech Support Specialist to:
- Optimize service issues, gaps, and implement service quality. Analyze various stored procedures which generate client reports. Ensure effective maintenance of application stability resulting from a process failure, infrastructure, application capacity and performance.
- Articulate the problems to the development and infrastructure teams to provide a solution to fix the root cause and prevent the recurrence of issues. Perform the full spectrum of Production Support responsibilities based on the ITL Framework: Incident and Problem Management, Release Management, and Risk Management. Provide application support for global users. Support the Service and Product Manager across several technical domains.
- Handle user queries received through chats, email, and ServiceNow tickets by investigating data inconsistency between data published in reports versus user expectation. Triage with application support team during weekends when change management is implemented for the application.
- Support the relationships with clients while keeping them informed of progress and issues to set expectations on all project requirements and deliverables. Facilitate implementation of application support systems in the organization and engage in the design and development of various projects.
- Adhere to strict SLAs for response, restoration times and batch completion. Contribute towards regular team meetings for discussing pending issues, knowledge sharing and handovers.
BASIC QUALIFICATIONS
Education & Experience Requirement:
- Master’s degree or foreign equivalent in Software Engineering, Information Technology, or a related field of study plus 1 year of experience in the job offered or 1 year of experience as a Financial Examiner, Support Analyst, Application Support Lead, or a related occupation.
Alternate Education & Experience Requirement:
- Bachelor’s degree or foreign equivalent in Software Engineering, Information Technology, or a related field of study and 3 years of experience in the job offered or 3 years of experience as a Financial Examiner, Support Analyst, Application Support Lead, or a related occupation in lieu of Master’s degree and 1 year of experience.
Position requires experience with the following:
- Python; Bash scripting; CI/CD tools, like Jenkins, GitLab CI/CD, TeamCity; Splunk; ITRS Geneos; troubleshoot complex system and application issues and implement improvements; UNIX; Linux; Oracle.
About us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.
JOIN US
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 002802. NO CALLS PLEASE. EOE/M/F/D/V
LOCATION
Location: Raleigh, North Carolina
JOB TYPE
Job Type: Full Time
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Support Associate
Document your specialized support credentials early
Gather performance reviews, training certificates, and role-specific credentials before applying. PERM requires employers to define minimum qualifications, and your documented experience must exactly match what they advertise to avoid audit risk.
Target employers with active PERM filing histories
Search the DOL OFLC disclosure data filtered for Support Associate job titles. Employers who have filed PERM applications for this role before have established processes and are far more likely to sponsor again than first-time filers.
Use Migrate Mate to find green-card-sponsoring employers
Filter by Support Associate roles at companies with verified green card sponsorship history. Migrate Mate surfaces employers who have completed the PERM and I-140 process for this job title, saving you time on outreach to non-sponsoring employers.
Clarify EB-2 versus EB-3 eligibility with your employer
Most Support Associate roles qualify under EB-3 as skilled workers, but if your position requires a bachelor's degree and specialized knowledge, ask your employer whether an EB-2 filing is supported. The category affects your priority date and wait time.
Negotiate PERM filing timelines before accepting an offer
Ask directly whether the employer will begin the PERM labor certification within six months of your start date. Delays past the first year on a work visa can compress your adjustment-of-status window and complicate concurrent filings.
Verify your employer's E-Verify enrollment before the I-140 stage
E-Verify enrollment is required for certain federal contractors and STEM-related employers. Confirming this early prevents a filing disruption if your employer's eligibility status changes between PERM certification and the I-140 petition submission to USCIS.
Green Card Support Associate: Frequently Asked Questions
Can a Support Associate role qualify for employment-based green card sponsorship?
Yes. Support Associate positions typically qualify under the EB-3 skilled worker or professional category, depending on the degree requirements set by the employer. The employer must complete PERM labor certification with the DOL, demonstrating no qualified U.S. workers are available, before filing an I-140 immigrant petition with USCIS on your behalf.
How does green card sponsorship for a Support Associate differ from H-1B sponsorship?
Green card sponsorship through PERM leads to permanent residency rather than a temporary work status, so there's no recurring renewal cycle. EB-3 also has no annual lottery, unlike the H-1B visa. The tradeoff is timeline: PERM, I-140, and adjustment of status together can take two to four years for most countries, longer for nationals from India or China due to priority date backlogs.
What wage standard does the DOL apply to Support Associate PERM applications?
The DOL requires employers to pay at least the prevailing wage for the Support Associate role in the specific geographic location where you'll work. Employers determine this using the OFLC Wage Search tool, which sets wage levels based on experience and responsibility tiers. Your offered salary must meet or exceed the certified prevailing wage throughout the green card process.
Where can I find Support Associate jobs that offer green card sponsorship?
Migrate Mate lets you search specifically for Support Associate roles at employers with verified green card sponsorship history. Because not all employers advertise PERM sponsorship in job postings, using a platform that cross-references DOL OFLC filing data saves significant time compared to filtering general job listings manually.
Does my Support Associate job description affect which EB category I qualify for?
Yes. If the role requires at minimum a bachelor's degree in a specific field and involves specialized professional duties, your employer may file under EB-2, which can have different priority date movement than EB-3. Most Support Associate roles are structured as EB-3 skilled worker positions. The O*NET occupation profile for your job title can help clarify the typical education and experience benchmarks USCIS and DOL use when evaluating the petition.