Green Card Guest Services Agent Jobs
Guest Services Agent roles at hotels, resorts, and hospitality groups can qualify for EB-3 green card sponsorship through the PERM labor certification process. Employers file on your behalf, certifying the role meets DOL prevailing-wage standards before petitioning USCIS for permanent residency. Finding employers with active sponsorship history is the first step.
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Get Access To All JobsINTRODUCTION
Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Assist management in motivating and coaching employees; serve as a departmental role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors.
LOCATION
Location: 2020 Convention Center Concourse, Atlanta, Georgia, United States, 30337
SCHEDULE
Schedule: Full Time
POSITION TYPE
Position Type: Non-Management
BASIC QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
INTRODUCTION
Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Assist management in motivating and coaching employees; serve as a departmental role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors.
LOCATION
Location: 2020 Convention Center Concourse, Atlanta, Georgia, United States, 30337
SCHEDULE
Schedule: Full Time
POSITION TYPE
Position Type: Non-Management
BASIC QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Guest Services Agent
Document your hospitality credentials before applying
PERM requires your employer to prove you meet the job's stated minimum requirements at the time of hire. Gather your hospitality certificates, front-desk training records, and any property management system proficiency documentation before the process starts.
Target hotel groups with E-Verify enrollment
Employers sponsoring EB-3 workers must be authorized to employ foreign nationals. Prioritizing hotel chains and resort groups enrolled in E-Verify filters your search toward operators already set up for the compliance steps PERM sponsorship requires.
Search roles on Migrate Mate to find sponsoring employers
Guest Services Agent positions vary widely in sponsorship willingness across property types. Use Migrate Mate to filter for employers with active green card filing history so you're not spending time on applications where sponsorship is unlikely.
Check prevailing wage before negotiating your offer
DOL sets a prevailing wage for Guest Services Agent roles by location, and your offered salary must meet or exceed it for PERM certification to succeed. Run your target market through the OFLC Wage Search before accepting or countering any offer.
Clarify sponsorship intent during the interview stage
Many hospitality employers are unfamiliar with PERM timelines for front-of-house roles. Ask directly whether the property has sponsored workers before and whether HR has worked with immigration counsel, so you avoid investing in an offer that stalls at filing.
Understand EB-3 priority date backlogs for your country
EB-3 has no annual cap on petitions, but per-country limits can create wait times for nationals of certain countries. Check the State Department's Visa Bulletin once your I-140 is approved to understand when your priority date will become current.
Green Card Guest Services Agent: Frequently Asked Questions
Can a Guest Services Agent role qualify for EB-3 green card sponsorship?
Yes. Guest Services Agent positions typically qualify under the EB-3 skilled worker or professional category, provided the role requires at least two years of training or experience or a bachelor's degree. Your employer files a PERM labor certification with DOL first, then an I-140 petition with USCIS, and you proceed to adjustment of status or consular processing.
How does green card sponsorship differ from H-1B sponsorship for this role?
The H-1B visa requires the role to qualify as a specialty occupation, which is difficult to establish for most Guest Services Agent positions. EB-3 green card sponsorship through PERM is designed for skilled workers and doesn't require specialty occupation status. There's also no annual lottery, so your petition isn't subject to random selection. The tradeoff is a longer overall timeline, often two to four years from PERM filing to a green card.
What does my employer actually have to do to sponsor my green card?
Your employer must complete DOL's PERM labor certification, which involves posting the job, documenting that no qualified U.S. workers were available, and certifying your offered wage meets DOL prevailing-wage standards. Once PERM is approved, they file an I-140 immigrant petition with USCIS on your behalf. The employer bears most of the procedural and filing burden at these stages.
Where can I find Guest Services Agent jobs that offer green card sponsorship?
Migrate Mate lets you search specifically for Guest Services Agent roles at employers with verified green card sponsorship history, so you can focus your applications on properties and hotel groups that have actually completed the PERM process before. Generic job searches won't surface this sponsorship data reliably.
Does the prevailing wage requirement affect my chances of getting sponsored?
It can, because your employer must offer at least the DOL-determined prevailing wage for Guest Services Agent roles in your specific location for PERM certification to succeed. You can look up the applicable wage level using the OFLC Wage Search before committing to an offer. If an employer's budget falls below that threshold, the PERM application will be denied regardless of your qualifications.