Green Card Guest Services Agent Jobs
Guest Services Agent roles at hotels, resorts, and hospitality groups can qualify for EB-3 green card sponsorship through the PERM labor certification process. Employers file on your behalf, certifying the role meets DOL prevailing-wage standards before petitioning USCIS for permanent residency. Finding employers with active sponsorship history is the first step.
Find Green Card Guest Services Agent JobsOverview
Showing 5 of 17+ Guest Services Agent jobs
See all Guest Services Agent Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Guest Services Agent roles.
Get Access To All JobsPosition Summary:
The Guest Service Agent is responsible for providing excellent support to our customers at our ticket & boarding locations. Guest Service agents will be scheduled at our various ticketing & boarding locations around the waterfront – supporting our various experiences.
Duties and Responsibilities:
- Provide excellent customer service to all guests who visit our ticket booths and boarding locations.
- Well versed on all City Experiences’ products, able to up-sell and cross promote all experiences.
- Communicate information to guests regarding cruise offerings, schedules, availability, and directions for getting to the boarding locations.
- Capacity to keep calm in a busy, fast-paced work environment.
- Understanding and familiarity with Anchor, City Experiences’ Reservation platform and Dock Access, City Experiences’ ticket redemption system.
- Provide directions to points of interest in the area, such as historical sites, restaurants, attractions, etc.
- Familiarizing yourself with all third-party partner tickets, with an understanding of the redemption process both at the Box Office and the boarding locations.
- Responsible for keeping guests informed on any safety protocols both at the time of ticket purchase and when guests board at gate.
- Capable of following protocols around equipment checkout, card & cash transactions, and opening/closing shift procedures.
- Indoor & Outdoor Position: Flexibility with working in our ticket booths as well as outside greeting guests at our boarding locations.
Requirements & Qualifications:
- A sincere interest in learning all aspects of customer service and sales.
- Knowledge of the Waterfront area (to give directions to area restaurants and attractions).
- Strong customer service, organization, and interpersonal skills.
- Maintain a high level of organization, detail-oriented and meet deadlines.
- Handle multiple tasks/projects at one time.
- Establish and maintain effective working relationships as required by job responsibility.
- Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
- Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
- Must be able to effectively understand and convey written and verbal information to coworkers and guests.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Will be required to be available for work nights, weekends and on all major holidays.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Position Summary:
The Guest Service Agent is responsible for providing excellent support to our customers at our ticket & boarding locations. Guest Service agents will be scheduled at our various ticketing & boarding locations around the waterfront – supporting our various experiences.
Duties and Responsibilities:
- Provide excellent customer service to all guests who visit our ticket booths and boarding locations.
- Well versed on all City Experiences’ products, able to up-sell and cross promote all experiences.
- Communicate information to guests regarding cruise offerings, schedules, availability, and directions for getting to the boarding locations.
- Capacity to keep calm in a busy, fast-paced work environment.
- Understanding and familiarity with Anchor, City Experiences’ Reservation platform and Dock Access, City Experiences’ ticket redemption system.
- Provide directions to points of interest in the area, such as historical sites, restaurants, attractions, etc.
- Familiarizing yourself with all third-party partner tickets, with an understanding of the redemption process both at the Box Office and the boarding locations.
- Responsible for keeping guests informed on any safety protocols both at the time of ticket purchase and when guests board at gate.
- Capable of following protocols around equipment checkout, card & cash transactions, and opening/closing shift procedures.
- Indoor & Outdoor Position: Flexibility with working in our ticket booths as well as outside greeting guests at our boarding locations.
Requirements & Qualifications:
- A sincere interest in learning all aspects of customer service and sales.
- Knowledge of the Waterfront area (to give directions to area restaurants and attractions).
- Strong customer service, organization, and interpersonal skills.
- Maintain a high level of organization, detail-oriented and meet deadlines.
- Handle multiple tasks/projects at one time.
- Establish and maintain effective working relationships as required by job responsibility.
- Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
- Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
- Must be able to effectively understand and convey written and verbal information to coworkers and guests.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Will be required to be available for work nights, weekends and on all major holidays.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
See all Green Card Guest Services Agent Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Guest Services Agent Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Guest Services Agent
Document your hospitality credentials before applying
PERM requires your employer to prove you meet the job's stated minimum requirements at the time of hire. Gather your hospitality certificates, front-desk training records, and any property management system proficiency documentation before the process starts.
Target hotel groups with E-Verify enrollment
Employers sponsoring EB-3 workers must be authorized to employ foreign nationals. Prioritizing hotel chains and resort groups enrolled in E-Verify filters your search toward operators already set up for the compliance steps PERM sponsorship requires.
Search roles on Migrate Mate to find sponsoring employers
Guest Services Agent positions vary widely in sponsorship willingness across property types. Use Migrate Mate to filter for employers with active green card filing history so you're not spending time on applications where sponsorship is unlikely.
Check prevailing wage before negotiating your offer
DOL sets a prevailing wage for Guest Services Agent roles by location, and your offered salary must meet or exceed it for PERM certification to succeed. Run your target market through the OFLC Wage Search before accepting or countering any offer.
Clarify sponsorship intent during the interview stage
Many hospitality employers are unfamiliar with PERM timelines for front-of-house roles. Ask directly whether the property has sponsored workers before and whether HR has worked with immigration counsel, so you avoid investing in an offer that stalls at filing.
Understand EB-3 priority date backlogs for your country
EB-3 has no annual cap on petitions, but per-country limits can create wait times for nationals of certain countries. Check the State Department's Visa Bulletin once your I-140 is approved to understand when your priority date will become current.
Green Card Guest Services Agent: Frequently Asked Questions
Can a Guest Services Agent role qualify for EB-3 green card sponsorship?
Yes. Guest Services Agent positions typically qualify under the EB-3 skilled worker or professional category, provided the role requires at least two years of training or experience or a bachelor's degree. Your employer files a PERM labor certification with DOL first, then an I-140 petition with USCIS, and you proceed to adjustment of status or consular processing.
How does green card sponsorship differ from H-1B sponsorship for this role?
The H-1B visa requires the role to qualify as a specialty occupation, which is difficult to establish for most Guest Services Agent positions. EB-3 green card sponsorship through PERM is designed for skilled workers and doesn't require specialty occupation status. There's also no annual lottery, so your petition isn't subject to random selection. The tradeoff is a longer overall timeline, often two to four years from PERM filing to a green card.
What does my employer actually have to do to sponsor my green card?
Your employer must complete DOL's PERM labor certification, which involves posting the job, documenting that no qualified U.S. workers were available, and certifying your offered wage meets DOL prevailing-wage standards. Once PERM is approved, they file an I-140 immigrant petition with USCIS on your behalf. The employer bears most of the procedural and filing burden at these stages.
Where can I find Guest Services Agent jobs that offer green card sponsorship?
Migrate Mate lets you search specifically for Guest Services Agent roles at employers with verified green card sponsorship history, so you can focus your applications on properties and hotel groups that have actually completed the PERM process before. Generic job searches won't surface this sponsorship data reliably.
Does the prevailing wage requirement affect my chances of getting sponsored?
It can, because your employer must offer at least the DOL-determined prevailing wage for Guest Services Agent roles in your specific location for PERM certification to succeed. You can look up the applicable wage level using the OFLC Wage Search before committing to an offer. If an employer's budget falls below that threshold, the PERM application will be denied regardless of your qualifications.