Green Card Guest Services Agent Jobs
Guest Services Agent roles at hotels, resorts, and hospitality groups can qualify for EB-3 green card sponsorship through the PERM labor certification process. Employers file on your behalf, certifying the role meets DOL prevailing-wage standards before petitioning USCIS for permanent residency. Finding employers with active sponsorship history is the first step.
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Get Access To All JobsPosition Summary:
Guest Service Agents are the eyes, ears, and friendly faces on the ground at each of our terminal locations. Agents will act as ticket agents, customer service representatives, concessionaire and ambassador to the many passengers exploring the unique neighborhoods that Ferry serves. They are responsible for selling tickets, answering questions, and managing queues.
Duties and Responsibilities:
- Ensuring all passengers have a pleasant experience and are informed about the different ways to purchase tickets (either via Ticket Vending Machines, our Mobile App, or through Rider Service Agents).
- Must be able to handle money and tickets accurately and responsibly and effectively handle cash and credit card sales in high volume and quick-paced environment.
- Responsible for accurate cash counts and deposits.
- Promote the Mobile Ticketing App.
- Act as ambassador who promotes all things ferry.
- Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned.
- Most positions require working alone, but some may require working with a partner.
- Contacting managers with information regarding any major ferry delays, incidents, or passenger complaints.
- Set up and break down of ticketing cash drawer, filling out paperwork related to ticket sales.
- Communicating with other Guest Service Agents in other locations regarding vessel delays or other information.
- Making general announcements to waiting passengers.
- Maintaining a manageable queue for waiting passengers.
- Assisting customers when boarding the vessel in order to ensure that they have correct tickets and are aware of the direction they will be traveling on each vessel.
- Manning the ticket window or location during hours of operation.
- Selling ferry tickets via cash or credit card.
- This position may require the ability to stand for long periods of time and work outdoors in all weather conditions.
- Demonstrate RESPECT Values and QUEST Hospitality Behaviors with internal and external Riders.
- Hold yourself and all employees accountable to the Environmental, Safety, Security and Quality Respect and SMS systems of the organization and work to support the HSSQE team to implement such systems, plans and control of records and documentation.
- Additional job duties as assigned.
Requirements & Qualifications:
- Position requires working on the Ceiba, Vieques, and Culebra water front.
- Previous experience in ferry, transit, hospitality, or attraction industry preferred.
- Experience working in customer service, retail, or visitor services a plus.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Position Summary:
Guest Service Agents are the eyes, ears, and friendly faces on the ground at each of our terminal locations. Agents will act as ticket agents, customer service representatives, concessionaire and ambassador to the many passengers exploring the unique neighborhoods that Ferry serves. They are responsible for selling tickets, answering questions, and managing queues.
Duties and Responsibilities:
- Ensuring all passengers have a pleasant experience and are informed about the different ways to purchase tickets (either via Ticket Vending Machines, our Mobile App, or through Rider Service Agents).
- Must be able to handle money and tickets accurately and responsibly and effectively handle cash and credit card sales in high volume and quick-paced environment.
- Responsible for accurate cash counts and deposits.
- Promote the Mobile Ticketing App.
- Act as ambassador who promotes all things ferry.
- Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned.
- Most positions require working alone, but some may require working with a partner.
- Contacting managers with information regarding any major ferry delays, incidents, or passenger complaints.
- Set up and break down of ticketing cash drawer, filling out paperwork related to ticket sales.
- Communicating with other Guest Service Agents in other locations regarding vessel delays or other information.
- Making general announcements to waiting passengers.
- Maintaining a manageable queue for waiting passengers.
- Assisting customers when boarding the vessel in order to ensure that they have correct tickets and are aware of the direction they will be traveling on each vessel.
- Manning the ticket window or location during hours of operation.
- Selling ferry tickets via cash or credit card.
- This position may require the ability to stand for long periods of time and work outdoors in all weather conditions.
- Demonstrate RESPECT Values and QUEST Hospitality Behaviors with internal and external Riders.
- Hold yourself and all employees accountable to the Environmental, Safety, Security and Quality Respect and SMS systems of the organization and work to support the HSSQE team to implement such systems, plans and control of records and documentation.
- Additional job duties as assigned.
Requirements & Qualifications:
- Position requires working on the Ceiba, Vieques, and Culebra water front.
- Previous experience in ferry, transit, hospitality, or attraction industry preferred.
- Experience working in customer service, retail, or visitor services a plus.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Guest Services Agent
Document your hospitality credentials before applying
PERM requires your employer to prove you meet the job's stated minimum requirements at the time of hire. Gather your hospitality certificates, front-desk training records, and any property management system proficiency documentation before the process starts.
Target hotel groups with E-Verify enrollment
Employers sponsoring EB-3 workers must be authorized to employ foreign nationals. Prioritizing hotel chains and resort groups enrolled in E-Verify filters your search toward operators already set up for the compliance steps PERM sponsorship requires.
Search roles on Migrate Mate to find sponsoring employers
Guest Services Agent positions vary widely in sponsorship willingness across property types. Use Migrate Mate to filter for employers with active green card filing history so you're not spending time on applications where sponsorship is unlikely.
Check prevailing wage before negotiating your offer
DOL sets a prevailing wage for Guest Services Agent roles by location, and your offered salary must meet or exceed it for PERM certification to succeed. Run your target market through the OFLC Wage Search before accepting or countering any offer.
Clarify sponsorship intent during the interview stage
Many hospitality employers are unfamiliar with PERM timelines for front-of-house roles. Ask directly whether the property has sponsored workers before and whether HR has worked with immigration counsel, so you avoid investing in an offer that stalls at filing.
Understand EB-3 priority date backlogs for your country
EB-3 has no annual cap on petitions, but per-country limits can create wait times for nationals of certain countries. Check the State Department's Visa Bulletin once your I-140 is approved to understand when your priority date will become current.
Green Card Guest Services Agent: Frequently Asked Questions
Can a Guest Services Agent role qualify for EB-3 green card sponsorship?
Yes. Guest Services Agent positions typically qualify under the EB-3 skilled worker or professional category, provided the role requires at least two years of training or experience or a bachelor's degree. Your employer files a PERM labor certification with DOL first, then an I-140 petition with USCIS, and you proceed to adjustment of status or consular processing.
How does green card sponsorship differ from H-1B sponsorship for this role?
The H-1B visa requires the role to qualify as a specialty occupation, which is difficult to establish for most Guest Services Agent positions. EB-3 green card sponsorship through PERM is designed for skilled workers and doesn't require specialty occupation status. There's also no annual lottery, so your petition isn't subject to random selection. The tradeoff is a longer overall timeline, often two to four years from PERM filing to a green card.
What does my employer actually have to do to sponsor my green card?
Your employer must complete DOL's PERM labor certification, which involves posting the job, documenting that no qualified U.S. workers were available, and certifying your offered wage meets DOL prevailing-wage standards. Once PERM is approved, they file an I-140 immigrant petition with USCIS on your behalf. The employer bears most of the procedural and filing burden at these stages.
Where can I find Guest Services Agent jobs that offer green card sponsorship?
Migrate Mate lets you search specifically for Guest Services Agent roles at employers with verified green card sponsorship history, so you can focus your applications on properties and hotel groups that have actually completed the PERM process before. Generic job searches won't surface this sponsorship data reliably.
Does the prevailing wage requirement affect my chances of getting sponsored?
It can, because your employer must offer at least the DOL-determined prevailing wage for Guest Services Agent roles in your specific location for PERM certification to succeed. You can look up the applicable wage level using the OFLC Wage Search before committing to an offer. If an employer's budget falls below that threshold, the PERM application will be denied regardless of your qualifications.