Green Card Customer Success Director Jobs
Customer Success Director roles qualify for green card sponsorship under EB-2 for advanced-degree professionals and EB-3 for experienced specialists. Employers file a PERM labor certification with DOL before sponsoring permanent residency, making this a long-term commitment that goes well beyond a temporary work visa.
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Get Access To All JobsWho We Are:
Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.
Our Mission:
- Identify EHS requirements for the industry
- Provide EHS compliance tools to companies
- Advise companies in developing and implementing corporate EHS strategies
Enhesa’s core clients include Fortune 500 multinational companies.
As part of our highly dynamic team, we offer:
- A competitive salary package & benefits with a flexible home-working policy
- Work/life balance and a fast-paced and driven environment
- Accountability and pride for your projects
Overview of the position
The Customer Success Director is a key leadership role, responsible for leading Enhesa’s customer success team in support of client retention, customer value, service adoption/training, and long-term account health. The role is accountable for achieving Gross Retained Revenue targets and ensuring that customer-facing teams operate effectively within a quarterly, target-driven commercial structure.
Reporting to the SVP Commercial, this position manages a team of four professional Customer Success Managers and is responsible for coaching the team towards their quarterly “plan to goal.” The Customer Success Director will ensure strong execution against renewal, retention, engagement, and customer success objectives, while maintaining a consultative and customer-centric approach.
The ideal candidate is an experienced B2B customer success leader with a strong commercial mindset, proven experience operating in a quarterly target-driven environment and preferably experience in a SaaS and/or high-growth business.
Main tasks and responsibilities
- Own and deliver Gross Retained Revenue targets across Enhesa’s Product and Chemical intelligence portfolios
- Lead, coach, and manage a team of four Customer Success Managers, ensuring clear accountability against individual and team goals
- Translate quarterly business targets into actionable team plans, supporting each manager in working their accounts and activities towards their “plan to goal”
- Establish a consistent operating rhythm for forecasting, pipeline inspection, renewal readiness, customer health reviews and performance management
- Drive customer retention by ensuring proactive engagement, strong relationship management, and timely identification/mitigation of renewal risks
- Build and maintain executive-level customer relationships, acting as an escalation point and senior sponsor where required
- Collaborate closely with Sales, Account Management, Product, Finance, and Marketing to support customer outcomes and commercial performance
- Develop and monitor key customer success KPIs, including Gross Retained Revenue, renewal rates, customer health, engagement levels, trainings, risk status, and customer satisfaction
- Ensure Customer Success Managers use CRM and customer success tools accurately and consistently to manage accounts, document activity, and forecast outcomes
- Support the development of scalable processes, playbooks, and best practices for renewals, customer engagement, risk management, and value realization
- Represent the voice of the customer internally, sharing insights that support product development, operational improvement, and commercial strategy
- Foster a high-performance, collaborative, and accountable team culture aligned to Enhesa’s growth objectives.
Key requirements
- Education. Bachelor’s degree in Business, Marketing or a similar field of study from an accredited university is required.
- Experience. 3-5+ years’ experience managing customer success teams in a business-to-business (B2B) environment in the software, software as a service (SaaS), IT, insurance, engineering, financial services or consultancy industry.
- Proven ability to lead teams in a quarterly target-driven commercial environment
- Strong experience managing customer-facing professionals against revenue, retention, or renewal targets
- Clear understanding of Gross Retained Revenue and the activities required to protect and improve retained revenue performance
- Experience coaching teams through structured plans, performance reviews, pipeline management, and “plan to goal” execution
- Strong familiarity with CRM systems and customer success platforms; experience with Microsoft Dynamics, Salesforce, Totango, or similar tools is advantageous
- Excellent customer relationship management skills, including executive-level communication and escalation handling
- Strong analytical capability, with the ability to interpret customer health data, account trends, renewal forecasts, and performance metrics
- Demonstrated ability to operate cross-functionally with Sales, Product, Finance, Marketing, and Operations
- Commercially astute, structured, and comfortable working in a fast-paced growth environment
- Excellent interpersonal, presentation, negotiation, and conflict resolution skills
- High levels of professionalism, personal drive, ownership, and accountability
- Collaborative team player with the ability to share information, best practices, and feedback constructively.
Salary Range
$100,000 - $120,000 USD
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
Who We Are:
Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.
Our Mission:
- Identify EHS requirements for the industry
- Provide EHS compliance tools to companies
- Advise companies in developing and implementing corporate EHS strategies
Enhesa’s core clients include Fortune 500 multinational companies.
As part of our highly dynamic team, we offer:
- A competitive salary package & benefits with a flexible home-working policy
- Work/life balance and a fast-paced and driven environment
- Accountability and pride for your projects
Overview of the position
The Customer Success Director is a key leadership role, responsible for leading Enhesa’s customer success team in support of client retention, customer value, service adoption/training, and long-term account health. The role is accountable for achieving Gross Retained Revenue targets and ensuring that customer-facing teams operate effectively within a quarterly, target-driven commercial structure.
Reporting to the SVP Commercial, this position manages a team of four professional Customer Success Managers and is responsible for coaching the team towards their quarterly “plan to goal.” The Customer Success Director will ensure strong execution against renewal, retention, engagement, and customer success objectives, while maintaining a consultative and customer-centric approach.
The ideal candidate is an experienced B2B customer success leader with a strong commercial mindset, proven experience operating in a quarterly target-driven environment and preferably experience in a SaaS and/or high-growth business.
Main tasks and responsibilities
- Own and deliver Gross Retained Revenue targets across Enhesa’s Product and Chemical intelligence portfolios
- Lead, coach, and manage a team of four Customer Success Managers, ensuring clear accountability against individual and team goals
- Translate quarterly business targets into actionable team plans, supporting each manager in working their accounts and activities towards their “plan to goal”
- Establish a consistent operating rhythm for forecasting, pipeline inspection, renewal readiness, customer health reviews and performance management
- Drive customer retention by ensuring proactive engagement, strong relationship management, and timely identification/mitigation of renewal risks
- Build and maintain executive-level customer relationships, acting as an escalation point and senior sponsor where required
- Collaborate closely with Sales, Account Management, Product, Finance, and Marketing to support customer outcomes and commercial performance
- Develop and monitor key customer success KPIs, including Gross Retained Revenue, renewal rates, customer health, engagement levels, trainings, risk status, and customer satisfaction
- Ensure Customer Success Managers use CRM and customer success tools accurately and consistently to manage accounts, document activity, and forecast outcomes
- Support the development of scalable processes, playbooks, and best practices for renewals, customer engagement, risk management, and value realization
- Represent the voice of the customer internally, sharing insights that support product development, operational improvement, and commercial strategy
- Foster a high-performance, collaborative, and accountable team culture aligned to Enhesa’s growth objectives.
Key requirements
- Education. Bachelor’s degree in Business, Marketing or a similar field of study from an accredited university is required.
- Experience. 3-5+ years’ experience managing customer success teams in a business-to-business (B2B) environment in the software, software as a service (SaaS), IT, insurance, engineering, financial services or consultancy industry.
- Proven ability to lead teams in a quarterly target-driven commercial environment
- Strong experience managing customer-facing professionals against revenue, retention, or renewal targets
- Clear understanding of Gross Retained Revenue and the activities required to protect and improve retained revenue performance
- Experience coaching teams through structured plans, performance reviews, pipeline management, and “plan to goal” execution
- Strong familiarity with CRM systems and customer success platforms; experience with Microsoft Dynamics, Salesforce, Totango, or similar tools is advantageous
- Excellent customer relationship management skills, including executive-level communication and escalation handling
- Strong analytical capability, with the ability to interpret customer health data, account trends, renewal forecasts, and performance metrics
- Demonstrated ability to operate cross-functionally with Sales, Product, Finance, Marketing, and Operations
- Commercially astute, structured, and comfortable working in a fast-paced growth environment
- Excellent interpersonal, presentation, negotiation, and conflict resolution skills
- High levels of professionalism, personal drive, ownership, and accountability
- Collaborative team player with the ability to share information, best practices, and feedback constructively.
Salary Range
$100,000 - $120,000 USD
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
See all 1,981+ Green Card Customer Success Director Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success Director
Verify your degree supports EB-2 eligibility
USCIS requires a U.S. master's degree or foreign equivalent for EB-2 classification. A bachelor's plus five progressive years in customer success leadership can substitute, but document promotions and expanding scope carefully before targeting EB-2 sponsors.
Research PERM wage levels before applying
Your employer must pay at or above the prevailing wage OFLC certifies for Customer Success Director in their metro area. Use the OFLC Wage Search to check Level III or IV wages before evaluating any offer, so you're not surprised during filing.
Target companies with active PERM filing history
Not every SaaS or enterprise company sponsors green cards. Prioritize employers who have filed PERM applications for director-level roles before. Migrate Mate lets you filter directly for companies with verified green card sponsorship history for Customer Success Director positions.
Understand how PERM advertising restrictions affect your timeline
Before DOL certifies a PERM application, your employer must run a mandatory recruitment period proving no qualified U.S. workers are available. This process takes four to six months minimum, so negotiate your start date and status maintenance window accordingly.
Align your O*NET occupation code with your actual responsibilities
PERM applications require a precise SOC code. Customer Success Directors can be filed under management or computer and information systems occupations depending on duties. Misaligned codes invite DOL audits, so confirm the O*NET profile matches your job description before your employer submits.
Request concurrent I-140 and I-485 filing where eligible
If a visa number is immediately available for your country and category, your employer can file the I-140 immigrant petition and your I-485 adjustment of status simultaneously. Concurrent filing preserves your work authorization through green card approval without depending on a separate H-1B visa extension.
Green Card Customer Success Director: Frequently Asked Questions
Does a Customer Success Director role qualify for EB-2 or EB-3 sponsorship?
Customer Success Director positions typically qualify for EB-2 if the role requires a master's degree or equivalent, or EB-3 if it requires a bachelor's degree plus relevant experience. Most enterprise and SaaS employers file under EB-2 for director-level roles, but your employer's attorney will determine the correct category based on the actual job requirements and your credentials.
How is green card sponsorship different from H-1B for this role?
Green card sponsorship through PERM is permanent, not temporary. Unlike the H-1B, there is no annual lottery for EB-3 and no cap uncertainty for most countries at the skilled-worker level. The process takes longer, often two to four years from PERM filing to approval, but it leads to lawful permanent residency rather than a renewable temporary status you have to maintain every few years.
Where can I find Customer Success Director jobs that sponsor green cards?
Most general job boards don't filter by green card sponsorship history, so you end up applying blindly. Migrate Mate is built specifically to surface roles where employers have verified PERM and employment-based sponsorship history, letting you target Customer Success Director positions at companies that have already committed to sponsoring international candidates.
Can I switch employers after my PERM is filed but before my green card is approved?
Once your I-140 petition has been approved for 180 days and your I-485 has been pending for at least 180 days, portability rules under AC21 let you change to a same or similar occupation without restarting the entire process. Customer success leadership roles at comparable seniority generally qualify, but your new employer and immigration counsel should confirm the role's comparability before you make the move.
What documentation strengthens a PERM application for a Customer Success Director?
DOL auditors scrutinize whether the employer's minimum requirements are genuinely tied to business necessity. For a Customer Success Director, document the specific technical or product knowledge your role demands, any specialized certifications, and evidence that comparable U.S. candidates with those qualifications are genuinely scarce in the employer's market. Performance reviews, org charts, and client revenue data all support the business-necessity argument if the application is audited.