Green Card Customer Success Director Jobs
Customer Success Director roles qualify for green card sponsorship under EB-2 for advanced-degree professionals and EB-3 for experienced specialists. Employers file a PERM labor certification with DOL before sponsoring permanent residency, making this a long-term commitment that goes well beyond a temporary work visa.
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Role & Responsibilities:
Responsibilities
The Customer Success Manager will be responsible for the support and service delivery for a fast-growing Software ecosystem with the following key Responsibilities:
- Develop and incubate software strategies and articulate them within a technical and business framework for existing strategic EXFO customers
- Monitor usage analytics to identify underutilization and proactively deliver targeted training and best practices
- Work closely with product/sales leadership to implement and execute strategies to developing expansion business growth for EXFO’s Platform Ecosystem Solution – SaaS
- Provides system-level consulting expertise to design performance solutions for named service providers
- Work cross-functional with multiple business units and solution teams to leverage existing products and create segment-specific solutions
- Responsible for collaborating with delivery services, reviewing scoping and service deal development in partnership with the delivery teams
- Interface with existing strategic customers to solidify expectations of performance and growth of EXFO’s software Platform end 2 end solutions
- Proactively track customer health data across complex corporate structures to eliminate churn and secure high-value contract renewals
- Align EXFO Product Management team with target accounts and engage customers in roadmap decisions to align with upcoming customer requirements
- Coordinate with Product/Sales management teams to align EXFO software Platform end 2 end solutions to the needs of the customers to affect significant process changes that impact customers’ business metrics
- Provide competitive intelligence – feature set, road map, pricing information to product management teams
- Work with BU direction to optimize software solution pricing and offer
- Work closely with sales and BU director at leveraging EXFO’s partner network for the deployment of cloud products and services
- Identify and attend tradeshows and other business functions to keep abreast of developments in the marketplace, to find potential new business opportunities, and to market Solution
- Create an effective annual business plan that directly supports the strategic and financial goals of the business
- Work closely with sales, marketing, development, customers and prospects to set the software strategic direction and overall product positioning
- Planning, developing and working with the marketing communications team on the execution and sustainment for all elements of software go-to-market initiatives: product launches, market research & analysis, outbound messaging, value propositions, differentiation and thought-leadership communications activity
- Ensuring that technological resources meet the company's short and long-term needs
- Outline the goals for research and development
- Creating timelines for the development and deployment of all technological services
- Acting as a mentor to team members while training key sales members on the software technology
Requirements
- Working knowledge of cloud-based solutions and applications
- Understanding of engineering data pipelines, cloud-based analytics, and common test frameworks or automation scripting tools. Deep familiarity with Test & Measurement workflows, hardware validation and automated test equipment
- Excellent leadership and communication skills, strong business acumen and collaborative skills with internal/external business partners and customers
- Minimum 3 years of customer success, technical account management, or application engineering experience handling complex, multi-site B2B accounts
- Excellent communication skills to lead strategy and development of new business pitches and presentations
- Prioritization and alignment of multiple goals and objectives
- Maturity and comfort level interacting with senior executives both internally and externally
- Self-starter with the ability to communicate and interact with people at all levels, including executive levels, both external and internal to EXFO
- Strong planning, organizational and prioritization skills
- Demonstrates strong judgment and analytical skills
- Innovative problem solver
Education
Bachelor’s degree in information technology.
Experience
Minimum of 3 years in Customer Success role, technical account role or similar position handling complex multi-site B2B accounts.
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
Role & Responsibilities:
Responsibilities
The Customer Success Manager will be responsible for the support and service delivery for a fast-growing Software ecosystem with the following key Responsibilities:
- Develop and incubate software strategies and articulate them within a technical and business framework for existing strategic EXFO customers
- Monitor usage analytics to identify underutilization and proactively deliver targeted training and best practices
- Work closely with product/sales leadership to implement and execute strategies to developing expansion business growth for EXFO’s Platform Ecosystem Solution – SaaS
- Provides system-level consulting expertise to design performance solutions for named service providers
- Work cross-functional with multiple business units and solution teams to leverage existing products and create segment-specific solutions
- Responsible for collaborating with delivery services, reviewing scoping and service deal development in partnership with the delivery teams
- Interface with existing strategic customers to solidify expectations of performance and growth of EXFO’s software Platform end 2 end solutions
- Proactively track customer health data across complex corporate structures to eliminate churn and secure high-value contract renewals
- Align EXFO Product Management team with target accounts and engage customers in roadmap decisions to align with upcoming customer requirements
- Coordinate with Product/Sales management teams to align EXFO software Platform end 2 end solutions to the needs of the customers to affect significant process changes that impact customers’ business metrics
- Provide competitive intelligence – feature set, road map, pricing information to product management teams
- Work with BU direction to optimize software solution pricing and offer
- Work closely with sales and BU director at leveraging EXFO’s partner network for the deployment of cloud products and services
- Identify and attend tradeshows and other business functions to keep abreast of developments in the marketplace, to find potential new business opportunities, and to market Solution
- Create an effective annual business plan that directly supports the strategic and financial goals of the business
- Work closely with sales, marketing, development, customers and prospects to set the software strategic direction and overall product positioning
- Planning, developing and working with the marketing communications team on the execution and sustainment for all elements of software go-to-market initiatives: product launches, market research & analysis, outbound messaging, value propositions, differentiation and thought-leadership communications activity
- Ensuring that technological resources meet the company's short and long-term needs
- Outline the goals for research and development
- Creating timelines for the development and deployment of all technological services
- Acting as a mentor to team members while training key sales members on the software technology
Requirements
- Working knowledge of cloud-based solutions and applications
- Understanding of engineering data pipelines, cloud-based analytics, and common test frameworks or automation scripting tools. Deep familiarity with Test & Measurement workflows, hardware validation and automated test equipment
- Excellent leadership and communication skills, strong business acumen and collaborative skills with internal/external business partners and customers
- Minimum 3 years of customer success, technical account management, or application engineering experience handling complex, multi-site B2B accounts
- Excellent communication skills to lead strategy and development of new business pitches and presentations
- Prioritization and alignment of multiple goals and objectives
- Maturity and comfort level interacting with senior executives both internally and externally
- Self-starter with the ability to communicate and interact with people at all levels, including executive levels, both external and internal to EXFO
- Strong planning, organizational and prioritization skills
- Demonstrates strong judgment and analytical skills
- Innovative problem solver
Education
Bachelor’s degree in information technology.
Experience
Minimum of 3 years in Customer Success role, technical account role or similar position handling complex multi-site B2B accounts.
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See all 657+ Green Card Customer Success Director Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success Director
Verify your degree supports EB-2 eligibility
USCIS requires a U.S. master's degree or foreign equivalent for EB-2 classification. A bachelor's plus five progressive years in customer success leadership can substitute, but document promotions and expanding scope carefully before targeting EB-2 sponsors.
Research PERM wage levels before applying
Your employer must pay at or above the prevailing wage OFLC certifies for Customer Success Director in their metro area. Use the OFLC Wage Search to check Level III or IV wages before evaluating any offer, so you're not surprised during filing.
Target companies with active PERM filing history
Not every SaaS or enterprise company sponsors green cards. Prioritize employers who have filed PERM applications for director-level roles before. Migrate Mate lets you filter directly for companies with verified green card sponsorship history for Customer Success Director positions.
Understand how PERM advertising restrictions affect your timeline
Before DOL certifies a PERM application, your employer must run a mandatory recruitment period proving no qualified U.S. workers are available. This process takes four to six months minimum, so negotiate your start date and status maintenance window accordingly.
Align your O*NET occupation code with your actual responsibilities
PERM applications require a precise SOC code. Customer Success Directors can be filed under management or computer and information systems occupations depending on duties. Misaligned codes invite DOL audits, so confirm the O*NET profile matches your job description before your employer submits.
Request concurrent I-140 and I-485 filing where eligible
If a visa number is immediately available for your country and category, your employer can file the I-140 immigrant petition and your I-485 adjustment of status simultaneously. Concurrent filing preserves your work authorization through green card approval without depending on a separate H-1B visa extension.
Green Card Customer Success Director: Frequently Asked Questions
Does a Customer Success Director role qualify for EB-2 or EB-3 sponsorship?
Customer Success Director positions typically qualify for EB-2 if the role requires a master's degree or equivalent, or EB-3 if it requires a bachelor's degree plus relevant experience. Most enterprise and SaaS employers file under EB-2 for director-level roles, but your employer's attorney will determine the correct category based on the actual job requirements and your credentials.
How is green card sponsorship different from H-1B for this role?
Green card sponsorship through PERM is permanent, not temporary. Unlike the H-1B, there is no annual lottery for EB-3 and no cap uncertainty for most countries at the skilled-worker level. The process takes longer, often two to four years from PERM filing to approval, but it leads to lawful permanent residency rather than a renewable temporary status you have to maintain every few years.
Where can I find Customer Success Director jobs that sponsor green cards?
Most general job boards don't filter by green card sponsorship history, so you end up applying blindly. Migrate Mate is built specifically to surface roles where employers have verified PERM and employment-based sponsorship history, letting you target Customer Success Director positions at companies that have already committed to sponsoring international candidates.
Can I switch employers after my PERM is filed but before my green card is approved?
Once your I-140 petition has been approved for 180 days and your I-485 has been pending for at least 180 days, portability rules under AC21 let you change to a same or similar occupation without restarting the entire process. Customer success leadership roles at comparable seniority generally qualify, but your new employer and immigration counsel should confirm the role's comparability before you make the move.
What documentation strengthens a PERM application for a Customer Success Director?
DOL auditors scrutinize whether the employer's minimum requirements are genuinely tied to business necessity. For a Customer Success Director, document the specific technical or product knowledge your role demands, any specialized certifications, and evidence that comparable U.S. candidates with those qualifications are genuinely scarce in the employer's market. Performance reviews, org charts, and client revenue data all support the business-necessity argument if the application is audited.