Green Card Customer Success Professional Jobs
Customer Success Professional roles qualify for employment-based green card sponsorship under EB-2 or EB-3, depending on degree level and job requirements. Your employer files a PERM labor certification with DOL before petitioning USCIS, a process that leads to permanent residency rather than a temporary work authorization renewal cycle.
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Get Access To All JobsSUMMARY
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
Pay rate: $16.50/hour USD
This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
IDEAL QUALIFICATIONS:
- Fluency in Spanish and English required.
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need
SUMMARY
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
Pay rate: $16.50/hour USD
This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
IDEAL QUALIFICATIONS:
- Fluency in Spanish and English required.
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need
See all 2,260+ Green Card Customer Success Professional Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success Professional
Frame your credentials around specialty occupation standards
Customer success roles can straddle general business and technical functions. Document how your position requires a specific bachelor's degree field, not just any degree, to strengthen the EB-2 or EB-3 classification your employer will use in the PERM filing.
Prioritize employers with active PERM filing history
Search DOL's OFLC disclosure data for employers who have filed PERM applications for customer success or account management titles. Companies with recent filings already have internal immigration counsel and established processes, which shortens your timeline considerably.
Use Migrate Mate to filter sponsoring employers by role
Run your job search through Migrate Mate to surface companies with green card sponsorship history specifically for customer success titles. This cuts the time spent cold-applying to employers who will decline to sponsor once you raise the subject.
Verify the prevailing wage before accepting an offer
Your employer must pay at least the DOL prevailing wage for your job zone and location. Cross-check the offered compensation against the OFLC Wage Search before signing, since a below-wage offer will fail at the PERM stage regardless of employer intent.
Understand how PERM recruitment obligations affect your start date
PERM requires your employer to run a mandatory recruitment period advertising the role to U.S. workers before USCIS can certify the petition. This process typically adds several months before your I-140 can be filed, so negotiate your start timeline with that in mind.
Confirm EB-3 classification covers your actual job duties
If the role doesn't require an advanced degree, it may be classified EB-3 rather than EB-2. Review your job description against the O*NET profile for customer success roles to ensure the duties listed align with the classification your employer intends to file under.
Green Card Customer Success Professional: Frequently Asked Questions
Do Customer Success Professional roles qualify for EB-2 or EB-3 green card sponsorship?
Customer success roles typically qualify under EB-3 when a bachelor's degree is required, or under EB-2 when the position requires an advanced degree or the employer can demonstrate the role requires specialized knowledge beyond a standard four-year program. The classification depends on how the employer defines the minimum requirements in the PERM labor certification, not on your personal credentials alone.
How does green card sponsorship differ from H-1B for a Customer Success role?
H-1B visa is a temporary status requiring renewal every three years with no path to permanence on its own. Green card sponsorship through PERM and I-140 leads to lawful permanent residency. There is no annual lottery for EB-3, and while wait times vary by country of birth, many nationalities face no backlog at all. The trade-off is a longer upfront process, often 18 to 36 months from PERM filing to a green card approval.
What does the PERM labor certification process look like for this role?
Your employer files the PERM application with DOL after completing a mandatory recruitment period to demonstrate no qualified U.S. worker is available for the position. DOL reviews the application and either certifies or audits it. Once certified, your employer files an I-140 immigrant petition with USCIS. If your priority date is current, you can file for adjustment of status to become a permanent resident.
How can I find Customer Success jobs that include green card sponsorship?
Most job postings don't advertise green card sponsorship directly. Migrate Mate surfaces companies with documented PERM and I-140 filing history for customer success and related titles, letting you target employers who have sponsored similar roles before rather than discovering late in the process that a company won't sponsor.
Can I change employers after my green card process has started?
Changing employers resets the PERM process unless your I-140 has been approved and you have waited 180 days in the adjustment of status stage. At that point, AC21 portability may allow you to port the approved I-140 to a new employer in the same or similar occupational classification. Leaving before the I-140 is approved generally means starting over from PERM with the new employer.