Technical Customer Support Green Card Jobs
Technical Customer Support roles qualify for green card sponsorship under EB-2 or EB-3 when employers file a PERM labor certification with the DOL, confirming no qualified U.S. workers are available. Roles requiring a bachelor's degree in a technical field or significant specialized experience commonly clear PERM review and support an I-140 immigrant petition.
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Get Access To All JobsINTRODUCTION
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Technical Customer Support Engineer Tier II to join our US team in Teaneck, NJ. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
A day in the life and how you’ll make an impact:
- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide on-site technical support during product installations to ensure proper setup and operation
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
- Ensure effective incident management by tracking and resolving technical issues promptly
BASIC QUALIFICATIONS
- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Hands-on experience with hardware setup, installation, and calibration
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Team-oriented with a customer-first mindset
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
PREFERRED QUALIFICATIONS
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Experience with deployment and automation tools such as Terraform and Helm
Physical Requirements
This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS WE OFFER
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
COMPENSATION
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $75,000 - $90,000.
WHY UVeye
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
INTRODUCTION
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Technical Customer Support Engineer Tier II to join our US team in Teaneck, NJ. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
A day in the life and how you’ll make an impact:
- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide on-site technical support during product installations to ensure proper setup and operation
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
- Ensure effective incident management by tracking and resolving technical issues promptly
BASIC QUALIFICATIONS
- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Hands-on experience with hardware setup, installation, and calibration
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Team-oriented with a customer-first mindset
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
PREFERRED QUALIFICATIONS
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Experience with deployment and automation tools such as Terraform and Helm
Physical Requirements
This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS WE OFFER
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
COMPENSATION
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $75,000 - $90,000.
WHY UVeye
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Technical Customer Support
Document your technical troubleshooting credentials precisely
PERM requires your employer to list specific degree requirements for the role. Gather transcripts, certifications like CompTIA or ITIL, and employer letters that tie your technical support experience to a defined specialty area before the process begins.
Target employers with E-Verify enrollment first
E-Verify enrollment signals an employer's familiarity with federal compliance requirements. Companies already navigating employment eligibility verification tend to have HR teams equipped to manage the additional DOL and USCIS filings that PERM sponsorship demands.
Use OFLC Wage Search to verify your role's wage tier
DOL assigns prevailing wage levels to PERM positions based on duties and requirements. Running your job title through OFLC Wage Search before negotiations helps you confirm your offered salary meets the Level II or Level III threshold your employer must certify.
Find green card sponsoring employers through Migrate Mate
Search for Technical Customer Support roles on Migrate Mate to filter specifically for employers with active green card sponsorship history. This cuts the time spent cold-applying to companies unlikely to initiate PERM for a support role.
Clarify whether EB-2 or EB-3 fits your background
EB-3 covers professionals with a bachelor's degree and skilled workers with two or more years of experience. EB-2 applies if your role genuinely requires an advanced degree. Mismatching your category at the I-140 stage creates delays, so align the petition category with your actual qualifications.
Ask employers about PERM timing before accepting an offer
PERM labor certification alone typically takes six to twelve months, and some employers won't initiate it until you've completed a probationary period. Confirming the employer's timeline and internal policy before signing protects you from years of waiting on an uncertain filing.
Technical Customer Support jobs are hiring across the US. Find yours.
Find Technical Customer Support JobsTechnical Customer Support Green Card Sponsorship: Frequently Asked Questions
Do Technical Customer Support roles qualify for EB-2 or EB-3 green card sponsorship?
Most Technical Customer Support positions qualify under EB-3 as professionals when the role requires a bachelor's degree, or as skilled workers when it requires at least two years of specialized experience. EB-2 applies if the position genuinely requires an advanced degree or your employer pursues a National Interest Waiver, which is uncommon for support roles. Your employer's job description and your credentials together determine which category USCIS will accept.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM and I-140 leads to permanent residency, not a temporary status with a renewal clock. Unlike the H-1B, EB-3 has no annual lottery, though country-of-birth backlogs affect wait times for nationals of India and China. The PERM process also requires your employer to run a formal recruitment audit proving no qualified U.S. worker was available, a step H-1B sponsorship does not require.
How long does the PERM process typically take for a Technical Customer Support position?
DOL currently processes standard PERM applications in roughly six to eighteen months, though audit-triggered cases run longer. After PERM certification, your employer files the I-140 immigrant petition with USCIS, which adds several more months under standard processing. If you're from a country without a visa backlog, you can file for adjustment of status concurrent with or shortly after the I-140, significantly compressing the overall timeline.
How can I find Technical Customer Support jobs with green card sponsorship?
Migrate Mate lets you search specifically for Technical Customer Support roles where employers have documented green card sponsorship history, so you're not guessing about a company's willingness to file PERM. Standard job searches don't filter by sponsorship type, which means most results include employers who only offer H-1B or no sponsorship at all. Filtering by green card sponsorship history from the start saves months of back-and-forth during the offer stage.
Can my employer start the PERM process while I'm on a work visa like H-1B or OPT?
Yes. Employers commonly initiate PERM sponsorship while you're maintaining valid H-1B or other work authorization. Your current visa status doesn't affect PERM eligibility or the I-140 filing. The practical benefit is that an approved I-140 locks in your priority date even if your work authorization later changes. USCIS allows you to maintain your place in the green card queue across status changes as long as the petition remains valid.
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