Green Card Customer Specialist Jobs
Customer Specialist roles can qualify for EB-3 green card sponsorship when employers file a PERM labor certification through DOL, confirming no qualified U.S. worker is available. EB-2 sponsorship applies for candidates with advanced degrees or strong credentials in customer operations. Your path to permanent residency starts with identifying employers who already sponsor.
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Get Access To All JobsJob Title: Customer Advocate Spec
Working Title: Customer Advocate Specialist - Dermatology
Career Progression Track: UGR
FLSA Code: Nonexempt
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: Monday – Friday
VP Area: U of U Health - Academics
Department: 01455 - Dermatology Clinical Hpp
Location: Other
City: Murray, UT
Type of Recruitment: External Posting
Pay Rate Range: 18.65 - 23.54
Open Date: 09/09/2026
Close Date: 12/08/2026
Job Summary
Work from home option is available after training.
This is a call center position servicing patient scheduling needs. This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions. This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments. This position has no responsibility for providing care to patients.
Responsibilities
Essential Functions
- Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
- Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
- Maintains excellent schedule adherence and productivity standards.
- Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
- Performs other administrative or clerical duties and projects as assigned by the manager.
Knowledge / Skills / Abilities
- Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
- Demonstrated excellence in verbal and written communications.
- Ability to respond appropriately to customer requests for one call resolution.
- Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
- Ability to type at least 45 WPM.
- Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
- Ability to prioritize and multi-task in a fast-paced environment.
- Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests.
- Ability to report to work on time and avoid unnecessary absenteeism.
Minimum Qualifications
Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience).
Preferred Qualifications
Experience with Epic and Outlook.
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Job Title: Customer Advocate Spec
Working Title: Customer Advocate Specialist - Dermatology
Career Progression Track: UGR
FLSA Code: Nonexempt
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: Monday – Friday
VP Area: U of U Health - Academics
Department: 01455 - Dermatology Clinical Hpp
Location: Other
City: Murray, UT
Type of Recruitment: External Posting
Pay Rate Range: 18.65 - 23.54
Open Date: 09/09/2026
Close Date: 12/08/2026
Job Summary
Work from home option is available after training.
This is a call center position servicing patient scheduling needs. This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions. This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments. This position has no responsibility for providing care to patients.
Responsibilities
Essential Functions
- Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
- Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
- Maintains excellent schedule adherence and productivity standards.
- Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
- Performs other administrative or clerical duties and projects as assigned by the manager.
Knowledge / Skills / Abilities
- Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
- Demonstrated excellence in verbal and written communications.
- Ability to respond appropriately to customer requests for one call resolution.
- Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
- Ability to type at least 45 WPM.
- Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
- Ability to prioritize and multi-task in a fast-paced environment.
- Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests.
- Ability to report to work on time and avoid unnecessary absenteeism.
Minimum Qualifications
Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience).
Preferred Qualifications
Experience with Epic and Outlook.
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
See all 518+ Green Card Customer Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Specialist Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Specialist
Document your customer operations credentials now
Gather performance reviews, client satisfaction metrics, and any certifications before your job search. PERM requires employers to demonstrate your qualifications on paper, and gaps in your credential file can slow the labor certification filing by months.
Target employers with active PERM filing history
Search the DOL's PERM disclosure data to confirm whether a company has sponsored Customer Specialist roles before. Employers who have filed PERM for this job title are far more likely to sponsor again than first-time sponsors.
Use Migrate Mate to filter green card sponsoring roles
Searching broadly wastes time on employers who only sponsor H-1B visas. Migrate Mate lets you filter specifically for Customer Specialist positions at companies with employment-based green card sponsorship history, so you apply where sponsorship is already established.
Distinguish EB-3 timelines from temporary visa renewals
PERM and I-140 filing together typically run 18 to 36 months before you reach adjustment of status. Build this into your offer negotiation so your employer understands the commitment before the process starts, not after.
Verify the job description matches PERM requirements exactly
DOL scrutinizes whether a Customer Specialist job posting reflects the actual duties and minimum requirements. Ask your employer to align the offer letter and internal job description before the prevailing wage request goes to OFLC, since inconsistencies trigger audits.
Check your prevailing wage tier before accepting an offer
Use the OFLC Wage Search to find the prevailing wage for Customer Specialist roles in your metro area. Your offered salary must meet or exceed that figure at the time of PERM filing, and employers who underpay will need to amend the petition or restart the process.
Green Card Customer Specialist: Frequently Asked Questions
Does a Customer Specialist role qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Specialist positions qualify under EB-3 as skilled workers, since they typically require a combination of relevant experience and a bachelor's degree or equivalent training. EB-2 sponsorship is available when the role requires an advanced degree or the candidate has strong professional credentials that meet USCIS's elevated standards. Your employer's job description and your own education determine which category fits.
How does the green card process differ from H-1B sponsorship for Customer Specialist roles?
H-1B is a temporary status requiring renewal and subject to an annual lottery. Employment-based green card sponsorship through PERM leads to permanent residency with no recurring visa caps for most nationalities at the EB-3 level. The trade-off is time: PERM labor certification and I-140 approval together add 18 to 36 months before you can file for adjustment of status, compared to H-1B's faster initial approval.
What does a Customer Specialist employer need to do for PERM labor certification?
The employer files the PERM application with DOL after conducting a supervised recruitment process, typically involving job ads, internal postings, and documentation showing no qualified U.S. worker applied. DOL then certifies that sponsoring you does not displace domestic workers. The employer must also obtain a prevailing wage determination from OFLC before filing. You can't file PERM yourself; it must be employer-initiated.
How do I find Customer Specialist jobs where employers are already open to green card sponsorship?
Migrate Mate lets you search specifically for Customer Specialist roles at employers with verified employment-based green card sponsorship history, so you're not guessing about a company's willingness to sponsor. Targeting employers who have completed PERM filings for similar roles before cuts your search time significantly and reduces the risk of starting a process with an employer who later backs out.
Can I switch employers after my PERM is approved but before I get my green card?
Once your I-140 is approved and your priority date is current, portability rules under AC21 allow you to change employers if your new role is in the same or a similar occupational classification. For Customer Specialist roles, this typically means staying within customer service or related operations functions. Switching too early in the process, before I-140 approval, means restarting PERM with the new employer.