Green Card Head Of Customer Success Jobs

Team Overview

Consumer Solutions drives growth, innovation, and market leadership for TransUnion's $500M+ Consumer Solutions business in the United States, including Credit Monitoring, Identity Protection, Breach, Offers, and emerging consumer-centric products, partnerships, and growth initiatives.

The team connects global product strategy with US market execution and reports to the SVP, Head of Consumer Products, Platform and Experience, with a matrixed relationship to US Markets leadership.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Develop and execute the US Consumer Solutions commercial strategy and annual operating plan, aligned with broader US Market and enterprise priorities and developed in partnership with Sales, Line of Business, Product, and Finance.
• Anticipate changes in the market, competitive environment, customer expectations, and distribution models, translating them into portfolio and investment priorities; serve as the executive voice of the US market in global portfolio, product, platform, and investment decisions.
• Define and execute go-to-market strategies that drive revenue growth across Direct and Indirect channels in the US; partner with Sales, Product Marketing, and US Market Line of Business teams to develop segment-specific growth plans and maximize pipeline creation and conversion.
• Lead sales enablement, value-selling, and commercialization efforts; support strategic customer engagements and serve as the senior-most US commercial and solution expert for Consumer Solutions in executive customer engagements, industry forums, advisory boards, and other strategic external interactions.
• Represent the voice of the customer and the US market in product planning and prioritization discussions, partnering with Product to improve market relevance, commercial adoption, and organizational readiness for launch; ensure product investments connect clearly to customer demand, commercial outcomes, and financial returns.
• Advocate for transformation initiatives needed to improve competitiveness, customer experience, scalability, and operating performance; drive enterprise alignment and adoption across functions affected by portfolio and business-model change.
• Lead the US pre-sales and post-sales Solutions organization, including Solutions Consulting and solution advisory teams, to support customer adoption, retention, expansion, and value realization; partner across Sales, Product, Technology, and Product Marketing to improve win rates and accelerate revenue growth.
• Serve as executive sponsor and senior escalation point for strategic opportunities, at-risk customers, complex engagements, and critical implementations, driving cross-functional resolution when issues span functions or lack a clear owner.
• Drive visibility and action on US Consumer Solutions commercial performance and customer outcomes, including revenue growth, profitability, adoption, retention, forecasting, and operating results; lead monthly operating reviews, quarterly business reviews, executive reporting, and strategic planning processes.
• Build, lead, and develop a high-performing organization; foster accountability, innovation, customer-centricity, and continuous improvement; develop future leaders and effectively influence stakeholders across functions and regions.

Required Knowledge and Experiences

• 15+ years of progressive leadership experience spanning strategy, product management, business leadership, or go-to-market roles.
• Proven track record of driving growth and transformation within consumer-focused, financial services, fintech, identity, data, or technology-driven businesses.
• Significant experience leading complex, matrixed organizations and influencing across Product, Sales, Technology, Marketing, Operations, and Finance to deliver revenue growth, profitability expansion, and market share gains.
• Deep understanding of consumer engagement models, subscription businesses, partner ecosystems, embedded distribution strategies, and direct-to-consumer and indirect-to-consumer channels.
• Experience building and scaling market-backed growth strategies, including new product launches and business model innovation, with exceptional executive presence and strong analytical and strategic thinking capabilities.
• Bachelor's degree required because the role demands broad commercial, strategic, and analytical leadership; an MBA or advanced degree is preferred.
• Experience leveraging data, analytics, AI (Artificial Intelligence), and ML (Machine Learning) to drive product innovation, commercial adoption, and customer value.
• Strong understanding of modern product operating models and product development lifecycle practices used to connect market demand, launch readiness, and financial returns.
• Ability to use commercial performance, forecasting, adoption, retention, profitability, and operating-result data to lead business reviews and drive corrective action.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience leading consumer credit, identity protection, financial wellness, subscription, or data-driven product businesses.
• Experience managing multi-product portfolios across platform, credit, identity, and consumer engagement solutions.
• Track record of developing and executing multi-year growth strategies, including partnership and acquisition initiatives.
• Experience serving as an executive sponsor for strategic customers, complex implementations, and critical issue resolution.
• Experience developing future leaders and strengthening organizational capabilities through coaching and talent development.

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long-term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well-being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $187,500.00 - $312,500 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Sr Director, Product Management