Green Card Customer Service Jobs
Customer service roles can qualify for EB-3 green card sponsorship when employers file PERM labor certification through DOL, demonstrating no qualified U.S. workers are available. Foreign professionals with relevant experience in call center, client relations, or support operations can pursue permanent residency through this employer-sponsored pathway.
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Get Access To All JobsINTRODUCTION
This position is Remote in Central, Mountain, or Pacific Time Zone. You will have the flexibility to work remotely as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Join us to start Caring. Connecting. Growing together.
ROLE AND RESPONSIBILITIES
As a Senior Customer Service Representative, you'll compassionately deliver an exceptional experience to between 45 to 65 callers per day. Always remember that there is a real person on the other end of the phone who is looking for help, guidance, and support. You will also provide support to your team members by serving as a resource or subject matter expert. These are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you'll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.
This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 4:00 pm PST or MST. It may be necessary, given the business need, to work occasional overtime.
We offer 3 weeks. The hours of the training will be 7:30 am - 4:00 pm PST. During the training period the expectation this will be a 40 hour per week schedule and then moving to a part-time position within the hours listed above.
Primary Responsibilities:
- Review and research incoming healthcare claim calls from providers (doctors, clinics, etc.) by navigating multiple computer systems and platforms and verifies the data / information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding
- Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, and attendance
- Answer incoming phone calls from members and identify the type of assistance the customer needs (i.e., benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
BASIC QUALIFICATIONS
- High School Diploma / GED OR equivalent experience
- Must be 18 years of age OR older
- 1+ years of work at home experience
- 1+ years of experience working in a call center position
- Working knowledge with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 7:30 am - 4:00 pm CST or MST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime
PREFERRED QUALIFICATIONS
- Health Care experience
- Knowledge of claim / finance and eligibility processes, practices, and concepts
TELECOMMUTING REQUIREMENTS
- Reside within the Central, Mountain, or Pacific Time Zone
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $18- $32 hourly based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
RPO
INTRODUCTION
This position is Remote in Central, Mountain, or Pacific Time Zone. You will have the flexibility to work remotely as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Join us to start Caring. Connecting. Growing together.
ROLE AND RESPONSIBILITIES
As a Senior Customer Service Representative, you'll compassionately deliver an exceptional experience to between 45 to 65 callers per day. Always remember that there is a real person on the other end of the phone who is looking for help, guidance, and support. You will also provide support to your team members by serving as a resource or subject matter expert. These are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you'll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.
This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 4:00 pm PST or MST. It may be necessary, given the business need, to work occasional overtime.
We offer 3 weeks. The hours of the training will be 7:30 am - 4:00 pm PST. During the training period the expectation this will be a 40 hour per week schedule and then moving to a part-time position within the hours listed above.
Primary Responsibilities:
- Review and research incoming healthcare claim calls from providers (doctors, clinics, etc.) by navigating multiple computer systems and platforms and verifies the data / information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding
- Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, and attendance
- Answer incoming phone calls from members and identify the type of assistance the customer needs (i.e., benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
BASIC QUALIFICATIONS
- High School Diploma / GED OR equivalent experience
- Must be 18 years of age OR older
- 1+ years of work at home experience
- 1+ years of experience working in a call center position
- Working knowledge with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 7:30 am - 4:00 pm CST or MST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime
PREFERRED QUALIFICATIONS
- Health Care experience
- Knowledge of claim / finance and eligibility processes, practices, and concepts
TELECOMMUTING REQUIREMENTS
- Reside within the Central, Mountain, or Pacific Time Zone
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $18- $32 hourly based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
RPO
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Service
Align your experience with PERM job requirements
PERM requires the employer to define minimum qualifications before recruiting. Review O*NET profiles for customer service roles to understand the duties and skill language employers use in PERM job orders, so your resume matches exactly.
Target employers with E-Verify enrollment history
Employers who already use E-Verify have experience with employment verification compliance, which often signals broader immigration infrastructure. Ask during interviews whether the company has previously sponsored green cards for customer-facing roles, not just technical positions.
Understand how EB-3 differs from H-1B for this role
Customer service jobs typically don't require a specialty occupation degree, so EB-3 is the practical pathway. Unlike H-1B visa, EB-3 has no lottery and no temporary status cliff, though PERM labor certification adds six to twelve months before the I-140 stage.
Search for green card sponsoring employers on Migrate Mate
Filter by employers with active EB-2 or EB-3 sponsorship history in customer service. Migrate Mate surfaces companies that have filed PERM applications for this job category, saving you from targeting employers with no green card infrastructure.
Verify the offered wage meets PERM prevailing wage
DOL sets prevailing wages by job title, location, and experience level. Use the OFLC Wage Search before accepting an offer to confirm your role's salary tier, since a wage below the prevailing rate will cause the PERM application to fail.
Request a green card commitment before accepting an offer
Ask the employer in writing whether they'll initiate PERM within a defined timeframe, typically six to twelve months after your start date. Without this commitment, you may find the employer willing to hire but unwilling to sponsor once onboarded.
Green Card Customer Service: Frequently Asked Questions
Can a customer service role qualify for EB-3 green card sponsorship?
Yes. Customer service positions qualify under EB-3 as skilled workers when the job requires at least two years of training or experience, or as professionals when the role requires a bachelor's degree. The employer must complete PERM labor certification through DOL, demonstrating no minimally qualified U.S. workers were available during a prescribed recruitment period before filing the I-140 immigrant petition with USCIS.
How does green card sponsorship differ from H-1B for customer service jobs?
H-1B requires the role to qualify as a specialty occupation, which most customer service positions don't meet. EB-3 green card sponsorship through PERM has no annual lottery and is not capped the same way for many countries, but the process takes longer overall, often two to four years from PERM filing to adjustment of status. The result is permanent residency rather than a temporary, renewable status.
What does the PERM labor certification process involve for customer service employers?
PERM requires the employer to conduct specific DOL-mandated recruitment steps, including job postings, newspaper advertisements, and internal notices, over a defined period. DOL reviews whether any minimally qualified U.S. workers applied. The employer must document all recruitment activity and retain records for five years. Only after PERM certification can they file the I-140 petition with USCIS to formally sponsor the foreign worker.
How do I find customer service employers who sponsor green cards?
Migrate Mate lets you search specifically for employers with EB-2 or EB-3 PERM filing history in customer service roles, so you're not guessing which companies have actual sponsorship infrastructure. Many large employers in retail, financial services, healthcare administration, and telecommunications have sponsored customer-facing roles through PERM, but that history isn't visible on standard job boards.
Will a gap in employment affect my green card application for a customer service role?
Employment gaps don't directly disqualify a PERM application, but the employer must sponsor you for a current, bona fide job. If your status lapses during the process, your adjustment of status becomes ineligible. Maintaining valid work authorization throughout the PERM, I-140, and I-485 stages is essential. USCIS reviews the priority date established at I-140 filing, not your continuous employment history.