Green Card Customer Service Jobs
Customer service roles can qualify for EB-3 green card sponsorship when employers file PERM labor certification through DOL, demonstrating no qualified U.S. workers are available. Foreign professionals with relevant experience in call center, client relations, or support operations can pursue permanent residency through this employer-sponsored pathway.
Find Green Card Customer Service JobsOverview
Showing 5 of 3,465+ Customer Service jobs
See all 3,465+ Customer Service Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service roles.
Get Access To All JobsCompany Overview for Formosa Plastics Corporation, U.S.A.
Founded in 1978, Formosa Plastics Corporation, U.S.A. (Formosa Plastics) is a growing, vertically-integrated supplier of plastic resins and petrochemicals. With annual revenues of more than $5 billion, we employ over 2,800 people who operate 20 production units in six business divisions - Olefins, Polyolefins, Vinyl, Specialty Polyvinyl Chloride, Chlor-Alkali, and Oil & Gas.
Formosa Plastics offers a full line of polyvinyl chloride, polyethylene and polypropylene resins, caustic soda and other petrochemicals that deliver the consistency, performance and quality that customers demand. We market our polypropylene and polyethylene resins under the Formolene® tradename; we market our suspension PVC and specialty (dispersion) PVC resins under the Formolon® tradename. We also produce and sell caustic soda, ethylene dichloride, commercial bleach and hydrochloric acid.
We are committed to supplying the highest quality products and services to our customers, providing a safe and healthy workplace for our employees and contributing to the quality of life in the communities where we operate. This commitment is made possible through our dedicated people, consistent products, continued protection of the environment and ongoing investments in new product development, quality control systems and safe, modern and energy-efficient production facilities.
Formosa Plastics is a privately held company headquartered in Livingston, New Jersey. Our core business, producing plastic resins and petrochemicals, takes place at three wholly-owned chemical manufacturing subsidiaries located in Delaware City, Delaware, Baton Rouge, Louisiana and Point Comfort, Texas.
CUSTOMER SERVICE REP. I
POSITION OBJECTIVE
Provide exceptional customer service by managing customer relationships and ensuring timely, accurate, and effective resolution of customer needs. Support customer satisfaction, operational excellence, and Formosa Global Solutions' reputation through consistent, professional, and responsive service.
Serve as the primary customer service contact for assigned accounts and coordinate customer requirements with Sales, the internal Logistics team, Accounting, and other internal functions. Work collaboratively with Logistics and coordinate with external carriers and service providers to support timely and effective order fulfillment and delivery.
Exercise judgment in prioritizing customer needs, identifying and resolving service and operational issues, and determining appropriate solutions within established company policies and business guidelines. Proactively identify potential issues, coordinate corrective actions, and escalate matters requiring management review to support efficient operations and positive customer relationships.
MAJOR AREAS OF ACCOUNTABILITY
Customer Service & Relationship Management: Build and maintain strong customer relationships by providing responsive, professional service and ensuring timely resolution of customer inquiries and issues to achieve high levels of customer satisfaction.
Order Management & Customer Fulfillment: Manage the end-to-end customer order process by ensuring accurate order entry, documentation, pricing, inventory alignment, and timely fulfillment while meeting customer and business requirements.
Cross-Functional Coordination: Serve as the primary liaison between customers, Sales, overseas vendors, logistics providers, customs brokers, and internal departments to ensure seamless communication and successful execution of customer orders.
Import/Export & Logistics Support: Coordinate domestic and international shipments, manage shipping documentation, monitor transportation activities, and support logistics team to resolve logistics-related issues to ensure compliant and on-time product delivery.
Operational Accuracy & Financial Accountability: Ensure the accuracy of customer, vendor, pricing, shipment, and financial information by reviewing transactions, reconciling discrepancies, supporting payment processes, and maintaining data integrity.
Problem Resolution & Continuous Improvement: Analyze customer service and operational issues, recommend effective solutions, and contribute to process improvements that enhance efficiency, service quality, and overall business performance.
Business Operations Support: Support departmental objectives by maintaining customer and operational records, providing cross-functional backup, assisting with business implementation activities, and ensuring continuity of customer service operations.
QUALIFICATIONS
Previous Related Experience Required
- 1–3 years of customer service, order management, or supply chain experience preferred.
- Experience supporting domestic and international customers, coordinating logistics, and managing customer orders in a fast-paced business environment.
- Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
Technical Skills Required to Perform This Job
- Excellent written and verbal communication skills in English; multilingual proficiency preferred.
- Ability to analyze and interpret customer orders, shipping documents, standard operating procedures, and business correspondence.
- Strong problem-solving, organizational, and customer relationship management skills.
- Working knowledge of order processing, logistics coordination, import/export documentation, and customer service processes.
- Proficient in Microsoft Office (Excel, Word, Outlook) and business systems used for order and customer management.
Education
Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred.
Equivalent combination of education and relevant work experience may be considered.
Check Out Our Benefits
Health Coverage and Perks
- Excellent medical, dental, and vision insurance plans
- Flexible spending accounts for health, dependent care
- Short-term Disability
- Long-term Disability
- Group Term Life, Dependent and Supplemental Life Insurance
- Tuition Reimbursement
Work/Life Balance
- 10 Paid Holidays
- Paid Time Off for a balanced life (Vacation, Sick and Personal Time)
- FlexTime Available
Competitive Compensation
- Competitive salary, incentive/bonus, 401(k) plan with company match, Cash Balance, Pension Plan
Company Overview for Formosa Plastics Corporation, U.S.A.
Founded in 1978, Formosa Plastics Corporation, U.S.A. (Formosa Plastics) is a growing, vertically-integrated supplier of plastic resins and petrochemicals. With annual revenues of more than $5 billion, we employ over 2,800 people who operate 20 production units in six business divisions - Olefins, Polyolefins, Vinyl, Specialty Polyvinyl Chloride, Chlor-Alkali, and Oil & Gas.
Formosa Plastics offers a full line of polyvinyl chloride, polyethylene and polypropylene resins, caustic soda and other petrochemicals that deliver the consistency, performance and quality that customers demand. We market our polypropylene and polyethylene resins under the Formolene® tradename; we market our suspension PVC and specialty (dispersion) PVC resins under the Formolon® tradename. We also produce and sell caustic soda, ethylene dichloride, commercial bleach and hydrochloric acid.
We are committed to supplying the highest quality products and services to our customers, providing a safe and healthy workplace for our employees and contributing to the quality of life in the communities where we operate. This commitment is made possible through our dedicated people, consistent products, continued protection of the environment and ongoing investments in new product development, quality control systems and safe, modern and energy-efficient production facilities.
Formosa Plastics is a privately held company headquartered in Livingston, New Jersey. Our core business, producing plastic resins and petrochemicals, takes place at three wholly-owned chemical manufacturing subsidiaries located in Delaware City, Delaware, Baton Rouge, Louisiana and Point Comfort, Texas.
CUSTOMER SERVICE REP. I
POSITION OBJECTIVE
Provide exceptional customer service by managing customer relationships and ensuring timely, accurate, and effective resolution of customer needs. Support customer satisfaction, operational excellence, and Formosa Global Solutions' reputation through consistent, professional, and responsive service.
Serve as the primary customer service contact for assigned accounts and coordinate customer requirements with Sales, the internal Logistics team, Accounting, and other internal functions. Work collaboratively with Logistics and coordinate with external carriers and service providers to support timely and effective order fulfillment and delivery.
Exercise judgment in prioritizing customer needs, identifying and resolving service and operational issues, and determining appropriate solutions within established company policies and business guidelines. Proactively identify potential issues, coordinate corrective actions, and escalate matters requiring management review to support efficient operations and positive customer relationships.
MAJOR AREAS OF ACCOUNTABILITY
Customer Service & Relationship Management: Build and maintain strong customer relationships by providing responsive, professional service and ensuring timely resolution of customer inquiries and issues to achieve high levels of customer satisfaction.
Order Management & Customer Fulfillment: Manage the end-to-end customer order process by ensuring accurate order entry, documentation, pricing, inventory alignment, and timely fulfillment while meeting customer and business requirements.
Cross-Functional Coordination: Serve as the primary liaison between customers, Sales, overseas vendors, logistics providers, customs brokers, and internal departments to ensure seamless communication and successful execution of customer orders.
Import/Export & Logistics Support: Coordinate domestic and international shipments, manage shipping documentation, monitor transportation activities, and support logistics team to resolve logistics-related issues to ensure compliant and on-time product delivery.
Operational Accuracy & Financial Accountability: Ensure the accuracy of customer, vendor, pricing, shipment, and financial information by reviewing transactions, reconciling discrepancies, supporting payment processes, and maintaining data integrity.
Problem Resolution & Continuous Improvement: Analyze customer service and operational issues, recommend effective solutions, and contribute to process improvements that enhance efficiency, service quality, and overall business performance.
Business Operations Support: Support departmental objectives by maintaining customer and operational records, providing cross-functional backup, assisting with business implementation activities, and ensuring continuity of customer service operations.
QUALIFICATIONS
Previous Related Experience Required
- 1–3 years of customer service, order management, or supply chain experience preferred.
- Experience supporting domestic and international customers, coordinating logistics, and managing customer orders in a fast-paced business environment.
- Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
Technical Skills Required to Perform This Job
- Excellent written and verbal communication skills in English; multilingual proficiency preferred.
- Ability to analyze and interpret customer orders, shipping documents, standard operating procedures, and business correspondence.
- Strong problem-solving, organizational, and customer relationship management skills.
- Working knowledge of order processing, logistics coordination, import/export documentation, and customer service processes.
- Proficient in Microsoft Office (Excel, Word, Outlook) and business systems used for order and customer management.
Education
Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred.
Equivalent combination of education and relevant work experience may be considered.
Check Out Our Benefits
Health Coverage and Perks
- Excellent medical, dental, and vision insurance plans
- Flexible spending accounts for health, dependent care
- Short-term Disability
- Long-term Disability
- Group Term Life, Dependent and Supplemental Life Insurance
- Tuition Reimbursement
Work/Life Balance
- 10 Paid Holidays
- Paid Time Off for a balanced life (Vacation, Sick and Personal Time)
- FlexTime Available
Competitive Compensation
- Competitive salary, incentive/bonus, 401(k) plan with company match, Cash Balance, Pension Plan
See all 3,465+ Green Card Customer Service Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Service Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Service
Align your experience with PERM job requirements
PERM requires the employer to define minimum qualifications before recruiting. Review O*NET profiles for customer service roles to understand the duties and skill language employers use in PERM job orders, so your resume matches exactly.
Target employers with E-Verify enrollment history
Employers who already use E-Verify have experience with employment verification compliance, which often signals broader immigration infrastructure. Ask during interviews whether the company has previously sponsored green cards for customer-facing roles, not just technical positions.
Understand how EB-3 differs from H-1B for this role
Customer service jobs typically don't require a specialty occupation degree, so EB-3 is the practical pathway. Unlike H-1B visa, EB-3 has no lottery and no temporary status cliff, though PERM labor certification adds six to twelve months before the I-140 stage.
Search for green card sponsoring employers on Migrate Mate
Filter by employers with active EB-2 or EB-3 sponsorship history in customer service. Migrate Mate surfaces companies that have filed PERM applications for this job category, saving you from targeting employers with no green card infrastructure.
Verify the offered wage meets PERM prevailing wage
DOL sets prevailing wages by job title, location, and experience level. Use the OFLC Wage Search before accepting an offer to confirm your role's salary tier, since a wage below the prevailing rate will cause the PERM application to fail.
Request a green card commitment before accepting an offer
Ask the employer in writing whether they'll initiate PERM within a defined timeframe, typically six to twelve months after your start date. Without this commitment, you may find the employer willing to hire but unwilling to sponsor once onboarded.
Green Card Customer Service: Frequently Asked Questions
Can a customer service role qualify for EB-3 green card sponsorship?
Yes. Customer service positions qualify under EB-3 as skilled workers when the job requires at least two years of training or experience, or as professionals when the role requires a bachelor's degree. The employer must complete PERM labor certification through DOL, demonstrating no minimally qualified U.S. workers were available during a prescribed recruitment period before filing the I-140 immigrant petition with USCIS.
How does green card sponsorship differ from H-1B for customer service jobs?
H-1B requires the role to qualify as a specialty occupation, which most customer service positions don't meet. EB-3 green card sponsorship through PERM has no annual lottery and is not capped the same way for many countries, but the process takes longer overall, often two to four years from PERM filing to adjustment of status. The result is permanent residency rather than a temporary, renewable status.
What does the PERM labor certification process involve for customer service employers?
PERM requires the employer to conduct specific DOL-mandated recruitment steps, including job postings, newspaper advertisements, and internal notices, over a defined period. DOL reviews whether any minimally qualified U.S. workers applied. The employer must document all recruitment activity and retain records for five years. Only after PERM certification can they file the I-140 petition with USCIS to formally sponsor the foreign worker.
How do I find customer service employers who sponsor green cards?
Migrate Mate lets you search specifically for employers with EB-2 or EB-3 PERM filing history in customer service roles, so you're not guessing which companies have actual sponsorship infrastructure. Many large employers in retail, financial services, healthcare administration, and telecommunications have sponsored customer-facing roles through PERM, but that history isn't visible on standard job boards.
Will a gap in employment affect my green card application for a customer service role?
Employment gaps don't directly disqualify a PERM application, but the employer must sponsor you for a current, bona fide job. If your status lapses during the process, your adjustment of status becomes ineligible. Maintaining valid work authorization throughout the PERM, I-140, and I-485 stages is essential. USCIS reviews the priority date established at I-140 filing, not your continuous employment history.