Green Card Customer Service Jobs
Customer service roles can qualify for EB-3 green card sponsorship when employers file PERM labor certification through DOL, demonstrating no qualified U.S. workers are available. Foreign professionals with relevant experience in call center, client relations, or support operations can pursue permanent residency through this employer-sponsored pathway.
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Get Access To All JobsINTRODUCTION
The Dollar/Thrifty Customer Service Sales Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.
What You’ll Get:
- Hourly Rate is $22.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
- Bonus Plans: Eligible, Up to 12%
- Bonus: Eligible, Up to 12%
- Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)
- Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
- Sick Pay: Granted Up to 48 hours
- Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
- Profit Sharing: Eligible
- Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
Responsibilities:
- Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
- Welcome each customer with a smile.
- Proudly represent Hertz with your professional appearance, language and behavior.
- Focus on providing a clean and safe vehicle, to every customer, every time.
- Take ownership of each customer’s service experience by immediately owning and resolving issues.
- Be proud of our brand and the role you play in our success.
- Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
- Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
- Build brand loyalty.
- Utilize company approved sales and service techniques when determining customer wants and needs.
- Offer optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guidelines.
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensure that the return date and time on the rental agreement is accurate.
- Review all charges at the time of vehicle return.
- Prepare the Rental Agreement Folder with all required information.
- Answer the phones to assist customers in a friendly, helpful and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
SKILLS:
- Passion for customer service and attention to detail - Goes the extra mile
- Self-motivated to achieve and exceed targeted goals
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
- Proficiency in English
- Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
- Work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer facing environment
ADDITIONAL REQUIREMENTS:
- Work flexible shifts including weekends and holidays; and work overtime as required
- Work outdoors during all weather conditions
- Stand for long periods of time
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
INTRODUCTION
The Dollar/Thrifty Customer Service Sales Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.
What You’ll Get:
- Hourly Rate is $22.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
- Bonus Plans: Eligible, Up to 12%
- Bonus: Eligible, Up to 12%
- Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)
- Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
- Sick Pay: Granted Up to 48 hours
- Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
- Profit Sharing: Eligible
- Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
Responsibilities:
- Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
- Welcome each customer with a smile.
- Proudly represent Hertz with your professional appearance, language and behavior.
- Focus on providing a clean and safe vehicle, to every customer, every time.
- Take ownership of each customer’s service experience by immediately owning and resolving issues.
- Be proud of our brand and the role you play in our success.
- Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
- Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
- Build brand loyalty.
- Utilize company approved sales and service techniques when determining customer wants and needs.
- Offer optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guidelines.
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensure that the return date and time on the rental agreement is accurate.
- Review all charges at the time of vehicle return.
- Prepare the Rental Agreement Folder with all required information.
- Answer the phones to assist customers in a friendly, helpful and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
SKILLS:
- Passion for customer service and attention to detail - Goes the extra mile
- Self-motivated to achieve and exceed targeted goals
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
- Proficiency in English
- Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
- Work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer facing environment
ADDITIONAL REQUIREMENTS:
- Work flexible shifts including weekends and holidays; and work overtime as required
- Work outdoors during all weather conditions
- Stand for long periods of time
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Service
Align your experience with PERM job requirements
PERM requires the employer to define minimum qualifications before recruiting. Review O*NET profiles for customer service roles to understand the duties and skill language employers use in PERM job orders, so your resume matches exactly.
Target employers with E-Verify enrollment history
Employers who already use E-Verify have experience with employment verification compliance, which often signals broader immigration infrastructure. Ask during interviews whether the company has previously sponsored green cards for customer-facing roles, not just technical positions.
Understand how EB-3 differs from H-1B for this role
Customer service jobs typically don't require a specialty occupation degree, so EB-3 is the practical pathway. Unlike H-1B visa, EB-3 has no lottery and no temporary status cliff, though PERM labor certification adds six to twelve months before the I-140 stage.
Search for green card sponsoring employers on Migrate Mate
Filter by employers with active EB-2 or EB-3 sponsorship history in customer service. Migrate Mate surfaces companies that have filed PERM applications for this job category, saving you from targeting employers with no green card infrastructure.
Verify the offered wage meets PERM prevailing wage
DOL sets prevailing wages by job title, location, and experience level. Use the OFLC Wage Search before accepting an offer to confirm your role's salary tier, since a wage below the prevailing rate will cause the PERM application to fail.
Request a green card commitment before accepting an offer
Ask the employer in writing whether they'll initiate PERM within a defined timeframe, typically six to twelve months after your start date. Without this commitment, you may find the employer willing to hire but unwilling to sponsor once onboarded.
Green Card Customer Service: Frequently Asked Questions
Can a customer service role qualify for EB-3 green card sponsorship?
Yes. Customer service positions qualify under EB-3 as skilled workers when the job requires at least two years of training or experience, or as professionals when the role requires a bachelor's degree. The employer must complete PERM labor certification through DOL, demonstrating no minimally qualified U.S. workers were available during a prescribed recruitment period before filing the I-140 immigrant petition with USCIS.
How does green card sponsorship differ from H-1B for customer service jobs?
H-1B requires the role to qualify as a specialty occupation, which most customer service positions don't meet. EB-3 green card sponsorship through PERM has no annual lottery and is not capped the same way for many countries, but the process takes longer overall, often two to four years from PERM filing to adjustment of status. The result is permanent residency rather than a temporary, renewable status.
What does the PERM labor certification process involve for customer service employers?
PERM requires the employer to conduct specific DOL-mandated recruitment steps, including job postings, newspaper advertisements, and internal notices, over a defined period. DOL reviews whether any minimally qualified U.S. workers applied. The employer must document all recruitment activity and retain records for five years. Only after PERM certification can they file the I-140 petition with USCIS to formally sponsor the foreign worker.
How do I find customer service employers who sponsor green cards?
Migrate Mate lets you search specifically for employers with EB-2 or EB-3 PERM filing history in customer service roles, so you're not guessing which companies have actual sponsorship infrastructure. Many large employers in retail, financial services, healthcare administration, and telecommunications have sponsored customer-facing roles through PERM, but that history isn't visible on standard job boards.
Will a gap in employment affect my green card application for a customer service role?
Employment gaps don't directly disqualify a PERM application, but the employer must sponsor you for a current, bona fide job. If your status lapses during the process, your adjustment of status becomes ineligible. Maintaining valid work authorization throughout the PERM, I-140, and I-485 stages is essential. USCIS reviews the priority date established at I-140 filing, not your continuous employment history.