Green Card Customer Service Jobs
Customer service roles can qualify for EB-3 green card sponsorship when employers file PERM labor certification through DOL, demonstrating no qualified U.S. workers are available. Foreign professionals with relevant experience in call center, client relations, or support operations can pursue permanent residency through this employer-sponsored pathway.
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Get Access To All JobsWhether you come from a background in customer service, retail, or hospitality, you can be successful in our role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!
About The Role:
As a Customer Service Representative at Veterans United, you’ll be the friendly voice that helps guide callers to the answers they need. From answering general loan questions to transferring calls to other departments or addressing inquiries, you’ll be there to support and enhance the lives of our callers. Your goal? To be as helpful as possible and leave each caller feeling cared for.
Our Customer Service Center isn’t your typical call center—it’s a place where a fast-paced environment meets a supportive, close-knit team. We genuinely care about each other and make an effort to build camaraderie, whether through team bonding moments, department-wide events, or celebrating wins together. Compassion and connection are at the heart of everything we do.
To best serve our callers, our Customer Service Center operates 24/7, giving us the flexibility to support people whenever they need it. We offer a variety of shifts to fit different schedules, and you’ll be assigned one shift when you join the team. For this full-time position, we’re specifically looking for someone available to work Monday - Friday, 3pm-11pm.
Here’s a snapshot of what you’d be doing:
- Answering incoming calls and connecting folks to the right department to get them what they need.
- Providing top-notch customer service while answering basic questions about VA loans.
- Juggling tasks like sending emails or instant messages to help quickly resolve issues.
- Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.
About You:
- Fast-paced environments are where you thrive and you’re quick to learn and excel.
- You either have a basic understanding of the loan process or the willingness to learn it quickly.
- You’ve got stellar phone skills and know how to make every caller feel valued.
- A solid work ethic drives you to give your best effort in everything you do.
- Dependability, efficiency, and great communication are qualities you bring to every interaction.
About us:
We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.
We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.
Interested? Apply Today!
Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.
Whether you come from a background in customer service, retail, or hospitality, you can be successful in our role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!
About The Role:
As a Customer Service Representative at Veterans United, you’ll be the friendly voice that helps guide callers to the answers they need. From answering general loan questions to transferring calls to other departments or addressing inquiries, you’ll be there to support and enhance the lives of our callers. Your goal? To be as helpful as possible and leave each caller feeling cared for.
Our Customer Service Center isn’t your typical call center—it’s a place where a fast-paced environment meets a supportive, close-knit team. We genuinely care about each other and make an effort to build camaraderie, whether through team bonding moments, department-wide events, or celebrating wins together. Compassion and connection are at the heart of everything we do.
To best serve our callers, our Customer Service Center operates 24/7, giving us the flexibility to support people whenever they need it. We offer a variety of shifts to fit different schedules, and you’ll be assigned one shift when you join the team. For this full-time position, we’re specifically looking for someone available to work Monday - Friday, 3pm-11pm.
Here’s a snapshot of what you’d be doing:
- Answering incoming calls and connecting folks to the right department to get them what they need.
- Providing top-notch customer service while answering basic questions about VA loans.
- Juggling tasks like sending emails or instant messages to help quickly resolve issues.
- Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.
About You:
- Fast-paced environments are where you thrive and you’re quick to learn and excel.
- You either have a basic understanding of the loan process or the willingness to learn it quickly.
- You’ve got stellar phone skills and know how to make every caller feel valued.
- A solid work ethic drives you to give your best effort in everything you do.
- Dependability, efficiency, and great communication are qualities you bring to every interaction.
About us:
We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.
We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.
Interested? Apply Today!
Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.
See all 109,657+ Green Card Customer Service Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Service
Align your experience with PERM job requirements
PERM requires the employer to define minimum qualifications before recruiting. Review O*NET profiles for customer service roles to understand the duties and skill language employers use in PERM job orders, so your resume matches exactly.
Target employers with E-Verify enrollment history
Employers who already use E-Verify have experience with employment verification compliance, which often signals broader immigration infrastructure. Ask during interviews whether the company has previously sponsored green cards for customer-facing roles, not just technical positions.
Understand how EB-3 differs from H-1B for this role
Customer service jobs typically don't require a specialty occupation degree, so EB-3 is the practical pathway. Unlike H-1B visa, EB-3 has no lottery and no temporary status cliff, though PERM labor certification adds six to twelve months before the I-140 stage.
Search for green card sponsoring employers on Migrate Mate
Filter by employers with active EB-2 or EB-3 sponsorship history in customer service. Migrate Mate surfaces companies that have filed PERM applications for this job category, saving you from targeting employers with no green card infrastructure.
Verify the offered wage meets PERM prevailing wage
DOL sets prevailing wages by job title, location, and experience level. Use the OFLC Wage Search before accepting an offer to confirm your role's salary tier, since a wage below the prevailing rate will cause the PERM application to fail.
Request a green card commitment before accepting an offer
Ask the employer in writing whether they'll initiate PERM within a defined timeframe, typically six to twelve months after your start date. Without this commitment, you may find the employer willing to hire but unwilling to sponsor once onboarded.
Green Card Customer Service: Frequently Asked Questions
Can a customer service role qualify for EB-3 green card sponsorship?
Yes. Customer service positions qualify under EB-3 as skilled workers when the job requires at least two years of training or experience, or as professionals when the role requires a bachelor's degree. The employer must complete PERM labor certification through DOL, demonstrating no minimally qualified U.S. workers were available during a prescribed recruitment period before filing the I-140 immigrant petition with USCIS.
How does green card sponsorship differ from H-1B for customer service jobs?
H-1B requires the role to qualify as a specialty occupation, which most customer service positions don't meet. EB-3 green card sponsorship through PERM has no annual lottery and is not capped the same way for many countries, but the process takes longer overall, often two to four years from PERM filing to adjustment of status. The result is permanent residency rather than a temporary, renewable status.
What does the PERM labor certification process involve for customer service employers?
PERM requires the employer to conduct specific DOL-mandated recruitment steps, including job postings, newspaper advertisements, and internal notices, over a defined period. DOL reviews whether any minimally qualified U.S. workers applied. The employer must document all recruitment activity and retain records for five years. Only after PERM certification can they file the I-140 petition with USCIS to formally sponsor the foreign worker.
How do I find customer service employers who sponsor green cards?
Migrate Mate lets you search specifically for employers with EB-2 or EB-3 PERM filing history in customer service roles, so you're not guessing which companies have actual sponsorship infrastructure. Many large employers in retail, financial services, healthcare administration, and telecommunications have sponsored customer-facing roles through PERM, but that history isn't visible on standard job boards.
Will a gap in employment affect my green card application for a customer service role?
Employment gaps don't directly disqualify a PERM application, but the employer must sponsor you for a current, bona fide job. If your status lapses during the process, your adjustment of status becomes ineligible. Maintaining valid work authorization throughout the PERM, I-140, and I-485 stages is essential. USCIS reviews the priority date established at I-140 filing, not your continuous employment history.