Customer Service Management Green Card Jobs
Customer Service Management roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which requires employers to document that no qualified U.S. worker is available. Managers overseeing teams, contact centers, or service operations can build a path to permanent U.S. residency rather than cycling through temporary visa renewals.
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Get Access To All JobsCompany Description
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Job Description
Turner & Townsend is looking for an Associate Director of Project Management to join our team. The Associate Director of Project Management will be a member of the management team and will primarily be responsible to support the Director of Project Management in driving growth and profitability of the business unit through leadership, new business development, client management and service delivery.
Responsibilities:
- Support the Director of Project Management in managing new and existing client relationships, driving new revenue through the generation of new work and contract renewals on existing accounts.
- Lead bid teams and run proposal generation efforts in concert with the business generation and senior management teams.
- Attending client interviews to present our service offerings.
- Support the Director of PM by interviewing prospective candidates.
- Provide weekly updates regarding the status of projects, initiatives, and staffing, and where appropriate, highlighting issues of concern, and/or conflict.
- Provide effective line management for the staff members assigned to you, including coaching and mentoring, as necessary to assist them in achieving professional and career growth objectives.
- Financial Management-Utilize industry standard spreadsheets and accounting tools to track the ongoing margin levels, monthly fee/resource forecasts for each commission and financial reports.
- Ensure client invoices are accurate and issued on a timely basis. Following up on accounts receivables
- Identify and act upon cross-selling opportunities. Work with Senior Management team to develop strategies which promote Turner & Townsend across the U.S.
- Develop new business opportunities with existing and new Turner & Townsend clients and drive the client's diversification agenda.
- Prepare and deliver client presentations on topics of relevant experience and knowledge and/or partner with other team members to generate new business.
- Attend relevant networking events and promotional opportunities.
- Leadership of small project management team responsible for planning and executing infrastructure projects in and around corporate campus (e.g. additions and improvements to utilities, roadways, bike paths, intersections, transit, etc.)
- Program management of neighbourhood portfolio of infrastructure projects including oversight of project managers from other companies delivering projects within the district.
- Liaison with municipal authorities having jurisdiction over infrastructure projects
- SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Qualifications
- Bachelor’s degree in construction management, architecture, engineering or field related to construction.
- A graduate degree in construction management, architecture, or engineering is preferred.
- Minimum 8 years of relevant experience working in a project management role in the construction industry.
- Experience managing client accounts effectively and efficiently.
- Experience managing teams of individual project managers and supporting staff.
- Relevant consulting experience.
- Strong knowledge of local construction market
- Strong understanding of all aspects of the construction project life cycle.
- Ability to develop strong relationships with internal team members, clients, and cross-functional team members.
- Business development experience with existing and new clients, including cross-selling opportunities.
- Relevant technical and leadership experience overseeing major construction projects or programs.
- Demonstrates excellent presentation, verbal, written, organizational and communication skills
Additional Information
On-site presence and requirements may change depending on our client's needs
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
All your information will be kept confidential according to EEO guidelines.
LI-MK3
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
- Twitter
- Instagram
- LinkedIn
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Company Description
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Job Description
Turner & Townsend is looking for an Associate Director of Project Management to join our team. The Associate Director of Project Management will be a member of the management team and will primarily be responsible to support the Director of Project Management in driving growth and profitability of the business unit through leadership, new business development, client management and service delivery.
Responsibilities:
- Support the Director of Project Management in managing new and existing client relationships, driving new revenue through the generation of new work and contract renewals on existing accounts.
- Lead bid teams and run proposal generation efforts in concert with the business generation and senior management teams.
- Attending client interviews to present our service offerings.
- Support the Director of PM by interviewing prospective candidates.
- Provide weekly updates regarding the status of projects, initiatives, and staffing, and where appropriate, highlighting issues of concern, and/or conflict.
- Provide effective line management for the staff members assigned to you, including coaching and mentoring, as necessary to assist them in achieving professional and career growth objectives.
- Financial Management-Utilize industry standard spreadsheets and accounting tools to track the ongoing margin levels, monthly fee/resource forecasts for each commission and financial reports.
- Ensure client invoices are accurate and issued on a timely basis. Following up on accounts receivables
- Identify and act upon cross-selling opportunities. Work with Senior Management team to develop strategies which promote Turner & Townsend across the U.S.
- Develop new business opportunities with existing and new Turner & Townsend clients and drive the client's diversification agenda.
- Prepare and deliver client presentations on topics of relevant experience and knowledge and/or partner with other team members to generate new business.
- Attend relevant networking events and promotional opportunities.
- Leadership of small project management team responsible for planning and executing infrastructure projects in and around corporate campus (e.g. additions and improvements to utilities, roadways, bike paths, intersections, transit, etc.)
- Program management of neighbourhood portfolio of infrastructure projects including oversight of project managers from other companies delivering projects within the district.
- Liaison with municipal authorities having jurisdiction over infrastructure projects
- SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Qualifications
- Bachelor’s degree in construction management, architecture, engineering or field related to construction.
- A graduate degree in construction management, architecture, or engineering is preferred.
- Minimum 8 years of relevant experience working in a project management role in the construction industry.
- Experience managing client accounts effectively and efficiently.
- Experience managing teams of individual project managers and supporting staff.
- Relevant consulting experience.
- Strong knowledge of local construction market
- Strong understanding of all aspects of the construction project life cycle.
- Ability to develop strong relationships with internal team members, clients, and cross-functional team members.
- Business development experience with existing and new clients, including cross-selling opportunities.
- Relevant technical and leadership experience overseeing major construction projects or programs.
- Demonstrates excellent presentation, verbal, written, organizational and communication skills
Additional Information
On-site presence and requirements may change depending on our client's needs
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
All your information will be kept confidential according to EEO guidelines.
LI-MK3
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
- Twitter
- Instagram
- LinkedIn
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
See all 58,246+ Customer Service Management jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Service Management
Document your management scope precisely
PERM job descriptions must specify supervisory duties, team size, and decision-making authority. Vague titles like 'team lead' can undermine EB-3 eligibility determinations. Get a written role definition from your employer before the labor certification filing begins.
Target employers with active PERM filing histories
Search DOL disclosure data for companies that have filed PERM applications under SOC codes for customer service managers. Employers already familiar with the PERM audit process move significantly faster than those sponsoring for the first time.
Use Migrate Mate to find sponsoring employers
Filter by green card sponsorship history and customer service management roles on Migrate Mate to surface employers who have completed the full PERM-to-I-140 cycle, not just those who list it as a possibility in job postings.
Understand the prevailing wage before your offer letter
Your offered salary must meet or exceed the DOL prevailing wage for your specific SOC code and work location. Run the OFLC Wage Search before negotiating compensation so you and your employer are aligned before the PERM filing window opens.
Negotiate a priority date protection clause early
If your employer is acquired or restructures, your PERM filing can be abandoned mid-process. Ask legal counsel to include portability provisions in your employment agreement so an approved I-140 can transfer to a new sponsoring employer under AC21.
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Find Customer Service Management JobsCustomer Service Management Green Card Sponsorship: Frequently Asked Questions
Does a Customer Service Management role qualify for EB-2 or EB-3 green card sponsorship?
Customer Service Management roles most commonly qualify under EB-3 as skilled worker or professional positions requiring a bachelor's degree. EB-2 applies when the role requires a master's degree or equivalent, which is more common in senior director or VP-level positions. The job description filed with PERM must match your actual duties and the minimum educational requirement for the specific position.
How does green card sponsorship differ from H-1B sponsorship for Customer Service Management roles?
H-1B sponsorship is temporary and subject to an annual lottery cap, while EB-2 and EB-3 green card sponsorship leads to permanent residency with no cap lottery at the filing stage. PERM labor certification adds roughly six to twelve months to the overall timeline before the I-140 petition, but the end result is permanent status rather than a visa requiring renewal every two to three years.
How long does the PERM and green card process take for Customer Service Management professionals?
The full EB-3 path from PERM filing to green card approval typically runs two to five years for nationals of most countries, assuming no audit. PERM certification alone can take six to twelve months. Nationals from India and China face longer waits due to per-country visa backlogs tracked by the State Department Visa Bulletin, so filing as early as possible in your career matters significantly.
Where can I find Customer Service Management employers that sponsor green cards?
Migrate Mate lets you filter job listings by verified green card sponsorship history, which is far more reliable than reading employer claims in job postings. Prioritize companies that have completed the full PERM-to-I-140 cycle in recent DOL disclosure data, particularly those in retail, financial services, healthcare administration, and telecommunications, where customer service management roles are most frequently sponsored.
What happens to my green card case if I change employers during the PERM process?
Leaving before your I-140 is approved typically means starting the PERM process over with a new employer. Once your I-140 has been approved for at least 180 days, AC21 portability allows you to transfer the approved petition to a new employer in a same or similar occupational category without losing your priority date, which protects the time already invested in the process.
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