Customer Success Engineer Green Card Jobs
Customer Success Engineer roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification, which lets U.S. employers permanently hire foreign professionals. Employers document the role's requirements, run a DOL-supervised recruitment process, and file an I-140 petition, putting you on a path to lawful permanent residency rather than a temporary visa.
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Get Access To All JobsINTRODUCTION
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
ABOUT THE ROLE:
Wrike is looking for a dynamic Customer Success Engineer to help customers maximize the value they gain from our platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike's capabilities with business goals. You will play a critical role in driving product adoption, enabling customer success, and ensuring customers receive consistent value from their investment in Wrike. This is a highly collaborative, customer-facing role that combines technical expertise, strategic thinking, and relationship management.
YOUR IMPACT:
- Serve as a technical expert on Wrike's platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
- Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
- Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
- Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
- Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
- Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
- Manage complex customer engagements and deliver high-touch technical and strategic support
- Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
- Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams
YOUR QUALIFICATIONS:
- 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
- Proven technical expertise, including experience building integrations between platforms
- Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
- Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
- Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
- Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
- A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)
STANDOUT QUALITIES:
- Experience working with enterprise-level customers and managing complex stakeholder environments
- Ability to combine technical depth with strategic business thinking
- Confidence presenting to executive audiences and influencing decision-making
- Experience supporting product adoption, workflow optimization, and customer enablement programs
- A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs
TEAM DYNAMICS:
You will work closely with customers as well as cross-functional internal partners, including Account Managers, Customer Success Managers, and other customer-facing teams. This role sits at the intersection of technical consulting, customer success, and strategic account support, making collaboration a key part of day-to-day success.
OUR WORK STYLE:
This is a highly collaborative and customer-facing role that requires strong communication, strategic thinking, and technical problem-solving. You will partner closely with internal teams while managing multiple customer engagements and helping customers unlock value through workflows, AI, integrations, automation, and best practices. Wrike offers a fast-paced environment where continuous learning, customer focus, and cross-functional teamwork are highly valued.
WHY JOIN WRIKE?
- Flexible Time Off (FTO)
- Company 401(k) Match
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Health Insurance (Employees + Dependents)
- Disability (STD, LTD) & Life Insurance Plans
- Working from Home Allowance ($40 / Monthly)
- $500 Working from Home home office set-up Stipend
WHAT'S NEXT?
- Recruiter pre-screen 30 mins
- Hiring Manager Interview 45 mins
- Panel Interview 45 mins
- Final Interview 30 mins
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.
LI-AC1
WHO IS WRIKE AND OUR CULTURE
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
OUR PERSONA
Smart: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.
Dedicated: We get up every day focused on helping our customers win. We're committed to helping our teammates win, too!
Approachable: We're friendly, easy to get along with, considerate, and helpful.
OUR CULTURE AND VALUES
Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
Creative
We strive to succeed through continuous innovation. It's our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
INTRODUCTION
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
ABOUT THE ROLE:
Wrike is looking for a dynamic Customer Success Engineer to help customers maximize the value they gain from our platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike's capabilities with business goals. You will play a critical role in driving product adoption, enabling customer success, and ensuring customers receive consistent value from their investment in Wrike. This is a highly collaborative, customer-facing role that combines technical expertise, strategic thinking, and relationship management.
YOUR IMPACT:
- Serve as a technical expert on Wrike's platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
- Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
- Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
- Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
- Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
- Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
- Manage complex customer engagements and deliver high-touch technical and strategic support
- Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
- Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams
YOUR QUALIFICATIONS:
- 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
- Proven technical expertise, including experience building integrations between platforms
- Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
- Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
- Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
- Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
- A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)
STANDOUT QUALITIES:
- Experience working with enterprise-level customers and managing complex stakeholder environments
- Ability to combine technical depth with strategic business thinking
- Confidence presenting to executive audiences and influencing decision-making
- Experience supporting product adoption, workflow optimization, and customer enablement programs
- A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs
TEAM DYNAMICS:
You will work closely with customers as well as cross-functional internal partners, including Account Managers, Customer Success Managers, and other customer-facing teams. This role sits at the intersection of technical consulting, customer success, and strategic account support, making collaboration a key part of day-to-day success.
OUR WORK STYLE:
This is a highly collaborative and customer-facing role that requires strong communication, strategic thinking, and technical problem-solving. You will partner closely with internal teams while managing multiple customer engagements and helping customers unlock value through workflows, AI, integrations, automation, and best practices. Wrike offers a fast-paced environment where continuous learning, customer focus, and cross-functional teamwork are highly valued.
WHY JOIN WRIKE?
- Flexible Time Off (FTO)
- Company 401(k) Match
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Health Insurance (Employees + Dependents)
- Disability (STD, LTD) & Life Insurance Plans
- Working from Home Allowance ($40 / Monthly)
- $500 Working from Home home office set-up Stipend
WHAT'S NEXT?
- Recruiter pre-screen 30 mins
- Hiring Manager Interview 45 mins
- Panel Interview 45 mins
- Final Interview 30 mins
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.
LI-AC1
WHO IS WRIKE AND OUR CULTURE
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
OUR PERSONA
Smart: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.
Dedicated: We get up every day focused on helping our customers win. We're committed to helping our teammates win, too!
Approachable: We're friendly, easy to get along with, considerate, and helpful.
OUR CULTURE AND VALUES
Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
Creative
We strive to succeed through continuous innovation. It's our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
See all 1,198+ Customer Success Engineer jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Engineer roles.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Success Engineer
Document your technical scope before applying
PERM requires your employer to advertise a specific role with defined requirements. Before outreach, prepare a record of your CSE work: integration architectures you've owned, APIs you've implemented, and measurable retention outcomes. This makes it easier for employers to write an accurate, defensible job description.
Target companies already enrolled in E-Verify
PERM-sponsoring employers must comply with employment eligibility rules, and E-Verify enrollment signals that HR has the infrastructure to support immigration processes. Prioritize companies with dedicated immigration or global mobility teams, which are common at mid-to-large SaaS and enterprise software firms.
Distinguish EB-2 and EB-3 eligibility for your credentials
If you hold a relevant master's degree or can show your role requires advanced specialized knowledge, EB-2 may apply and typically moves faster for many nationalities. A four-year degree with substantial CSE experience generally fits EB-3. Knowing which category your profile fits shapes how you negotiate sponsorship during offer discussions.
Search PERM-filing employers using Migrate Mate
Use Migrate Mate to filter job listings by employers with active EB-2 and EB-3 green card sponsorship history for technical roles. This cuts out companies unlikely to start a PERM process and focuses your search on employers who have already committed to sponsoring foreign professionals.
Ask about PERM timeline expectations during negotiations
PERM, I-140, and adjustment of status can take two to four years or longer depending on your country of birth and visa backlog. During offer negotiations, ask whether the employer uses premium processing for the I-140 and how they handle sponsorship if your role evolves before the process completes.
Use the OFLC Wage Search to verify prevailing wage before negotiating
PERM requires your employer to pay at least the DOL prevailing wage for your occupation and location. Look up the wage level for your CSE role via the OFLC Wage Search before salary negotiations. If an employer's offer falls below Level II or III for your metro area, the PERM filing is at risk.
Customer Success Engineer jobs are hiring across the US. Find yours.
Find Customer Success Engineer JobsCustomer Success Engineer Green Card Sponsorship: Frequently Asked Questions
Does a Customer Success Engineer role qualify for EB-2 or EB-3 green card sponsorship?
Customer Success Engineer roles can qualify under either EB-2 or EB-3 depending on how the position is defined and your credentials. EB-2 applies if the role requires an advanced degree or equivalent specialized knowledge. EB-3 covers positions that require at least a bachelor's degree in a relevant field. Most employers sponsor CSEs at the EB-3 level, though candidates with a master's or roles requiring advanced technical architecture work may qualify for EB-2.
How does green card sponsorship differ from H-1B for a Customer Success Engineer?
H-1B is a temporary work visa tied to an annual lottery with a cap of 85,000 slots. Green card sponsorship through EB-2 or EB-3 has no annual lottery and leads to permanent residency rather than a renewable visa. The PERM process is longer, typically two to four years from start to green card, but once your I-140 is approved your place in the queue is secured regardless of employer changes under certain portability rules.
What does the PERM process involve for a Customer Success Engineer role?
PERM requires your employer to conduct a DOL-supervised recruitment campaign to demonstrate no qualified U.S. workers are available for the role. This includes specific advertising steps, a defined wage at or above the prevailing rate, and a detailed job description. For CSE roles, the employer must document technical requirements accurately because DOL audits the scope of duties. After PERM certification, the employer files an I-140 petition, and you file for adjustment of status or consular processing.
How can I find Customer Success Engineer jobs with green card sponsorship?
Migrate Mate lets you search for Customer Success Engineer roles filtered by employers with documented EB-2 and EB-3 green card sponsorship history. This is more direct than searching general job boards because it surfaces employers who have already committed to sponsoring foreign professionals through PERM, rather than companies that may be open to it in theory but have no track record of doing so.
Does country of birth affect my wait time for an EB-3 green card as a Customer Success Engineer?
Yes. EB-3 green card wait times depend heavily on your country of birth, not citizenship. Applicants born in India or China face multi-year backlogs due to per-country caps on immigrant visas. Applicants born in most other countries fall into the Rest of World category, where EB-3 priority dates typically move much faster and current wait times are significantly shorter. USCIS publishes monthly visa bulletin updates that show current priority dates by country.
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