Green Card Customer Success Engineer Jobs
Customer Success Engineer roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification, which lets U.S. employers permanently hire foreign professionals. Employers document the role's requirements, run a DOL-supervised recruitment process, and file an I-140 petition, putting you on a path to lawful permanent residency rather than a temporary visa.
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Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.
Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.
The Opportunity
We’re growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.
The Customer Success Manager will be based in LA, and will report into the Manager, Customer Success within our Sales and Marketing division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!
Role and Responsibilities
- Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
- Drive incremental sales revenue through the development of proactive upsell strategies, campaign performance analytics, and consultative selling.
- Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
- Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs. Build and scale AI-powered advertising campaigns using machine learning modeling to predict ad performance and automate optimization based on client goals.
- Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
- Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
- Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
- Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
- Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.
Skills and Qualifications
- 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
- Proven track record of managing and expanding existing accounts through effective upselling, cross-selling, and relationship-building
- Attention to detail, ability to multitask and strong organizational skills required. Managed mobile and/or CTV user acquisition campaigns using MMP attribution measurement and reporting.
- Experience working directly with clients and can demonstrate ability to present during meetings
- Deep understanding of the digital advertising space, with knowledge of programmatic landscape
- Bachelor’s degree required
Compensation
Compensation for this role for a candidate based in New York is expected to be between $100,000 - $125,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Position Summary
Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.
Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.
The Opportunity
We’re growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.
The Customer Success Manager will be based in LA, and will report into the Manager, Customer Success within our Sales and Marketing division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!
Role and Responsibilities
- Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
- Drive incremental sales revenue through the development of proactive upsell strategies, campaign performance analytics, and consultative selling.
- Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
- Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs. Build and scale AI-powered advertising campaigns using machine learning modeling to predict ad performance and automate optimization based on client goals.
- Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
- Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
- Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
- Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
- Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.
Skills and Qualifications
- 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
- Proven track record of managing and expanding existing accounts through effective upselling, cross-selling, and relationship-building
- Attention to detail, ability to multitask and strong organizational skills required. Managed mobile and/or CTV user acquisition campaigns using MMP attribution measurement and reporting.
- Experience working directly with clients and can demonstrate ability to present during meetings
- Deep understanding of the digital advertising space, with knowledge of programmatic landscape
- Bachelor’s degree required
Compensation
Compensation for this role for a candidate based in New York is expected to be between $100,000 - $125,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Success Engineer
Document your technical scope before applying
PERM requires your employer to advertise a specific role with defined requirements. Before outreach, prepare a record of your CSE work: integration architectures you've owned, APIs you've implemented, and measurable retention outcomes. This makes it easier for employers to write an accurate, defensible job description.
Target companies already enrolled in E-Verify
PERM-sponsoring employers must comply with employment eligibility rules, and E-Verify enrollment signals that HR has the infrastructure to support immigration processes. Prioritize companies with dedicated immigration or global mobility teams, which are common at mid-to-large SaaS and enterprise software firms.
Distinguish EB-2 and EB-3 eligibility for your credentials
If you hold a relevant master's degree or can show your role requires advanced specialized knowledge, EB-2 may apply and typically moves faster for many nationalities. A four-year degree with substantial CSE experience generally fits EB-3. Knowing which category your profile fits shapes how you negotiate sponsorship during offer discussions.
Search PERM-filing employers using Migrate Mate
Use Migrate Mate to filter job listings by employers with active EB-2 and EB-3 green card sponsorship history for technical roles. This cuts out companies unlikely to start a PERM process and focuses your search on employers who have already committed to sponsoring foreign professionals.
Ask about PERM timeline expectations during negotiations
PERM, I-140, and adjustment of status can take two to four years or longer depending on your country of birth and visa backlog. During offer negotiations, ask whether the employer uses premium processing for the I-140 and how they handle sponsorship if your role evolves before the process completes.
Use the OFLC Wage Search to verify prevailing wage before negotiating
PERM requires your employer to pay at least the DOL prevailing wage for your occupation and location. Look up the wage level for your CSE role via the OFLC Wage Search before salary negotiations. If an employer's offer falls below Level II or III for your metro area, the PERM filing is at risk.
Green Card Customer Success Engineer: Frequently Asked Questions
Does a Customer Success Engineer role qualify for EB-2 or EB-3 green card sponsorship?
Customer Success Engineer roles can qualify under either EB-2 or EB-3 depending on how the position is defined and your credentials. EB-2 applies if the role requires an advanced degree or equivalent specialized knowledge. EB-3 covers positions that require at least a bachelor's degree in a relevant field. Most employers sponsor CSEs at the EB-3 level, though candidates with a master's or roles requiring advanced technical architecture work may qualify for EB-2.
How does green card sponsorship differ from H-1B for a Customer Success Engineer?
H-1B visa is a temporary work visa tied to an annual lottery with a cap of 85,000 slots. Green card sponsorship through EB-2 or EB-3 has no annual lottery and leads to permanent residency rather than a renewable visa. The PERM process is longer, typically two to four years from start to green card, but once your I-140 is approved your place in the queue is secured regardless of employer changes under certain portability rules.
What does the PERM process involve for a Customer Success Engineer role?
PERM requires your employer to conduct a DOL-supervised recruitment campaign to demonstrate no qualified U.S. workers are available for the role. This includes specific advertising steps, a defined wage at or above the prevailing rate, and a detailed job description. For CSE roles, the employer must document technical requirements accurately because DOL audits the scope of duties. After PERM certification, the employer files an I-140 petition, and you file for adjustment of status or consular processing.
How can I find Customer Success Engineer jobs with green card sponsorship?
Migrate Mate lets you search for Customer Success Engineer roles filtered by employers with documented EB-2 and EB-3 green card sponsorship history. This is more direct than searching general job boards because it surfaces employers who have already committed to sponsoring foreign professionals through PERM, rather than companies that may be open to it in theory but have no track record of doing so.
Does country of birth affect my wait time for an EB-3 green card as a Customer Success Engineer?
Yes. EB-3 green card wait times depend heavily on your country of birth, not citizenship. Applicants born in India or China face multi-year backlogs due to per-country caps on immigrant visas. Applicants born in most other countries fall into the Rest of World category, where EB-3 priority dates typically move much faster and current wait times are significantly shorter. USCIS publishes monthly visa bulletin updates that show current priority dates by country.