Customer Experience Manager Green Card Jobs
Customer Experience Manager roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process when employers demonstrate no qualified U.S. workers are available. Advanced-degree professionals typically pursue EB-2, while EB-3 covers candidates with a bachelor's degree and relevant experience. Sponsorship leads to permanent residency, not a temporary visa.
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Get Access To All JobsINTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$17.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
INTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$17.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See all 529+ Customer Experience Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Manager roles.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Experience Manager
Translate your CX credentials into PERM language
Document your Customer Experience Manager competencies using the O*NET occupation profile for this role. PERM requires your employer to define the job's minimum requirements precisely, so aligning your resume and credentials to those definitions reduces RFE risk during I-140 adjudication.
Target employers with active PERM filing histories
Search DOL PERM disclosure data for companies that have recently filed labor certifications for CX or operations management roles. Employers already familiar with the PERM process move faster and are less likely to withdraw sponsorship mid-filing due to administrative friction.
Use Migrate Mate to filter green card-sponsoring employers
Search Migrate Mate for Customer Experience Manager roles filtered by EB-2 and EB-3 sponsorship history. This surfaces employers who have completed the full PERM-to-I-140 cycle before, not just those who list sponsorship as a possibility in a job posting.
Clarify EB-2 versus EB-3 eligibility before negotiating offers
If you hold a master's degree in business, communications, or a related field, push for EB-2 classification during offer negotiations. EB-2 can yield faster priority date movement for many countries and avoids the skilled-worker backlog that affects some EB-3 filers.
Confirm the employer will cover PERM recruitment costs
DOL requires employers to conduct good-faith recruitment before certifying a PERM application. Ask directly whether the company will manage and fund that process internally, since delays or incomplete recruitment documentation are the leading cause of PERM denials for CX roles.
File I-485 concurrently if your priority date is current
USCIS allows concurrent filing of the I-140 immigrant petition and I-485 adjustment of status application when a visa number is immediately available. For EB-3 candidates from many countries, this can cut months from your path to a green card without waiting for sequential approvals.
Customer Experience Manager jobs are hiring across the US. Find yours.
Find Customer Experience Manager JobsCustomer Experience Manager Green Card Sponsorship: Frequently Asked Questions
Does a Customer Experience Manager role qualify for EB-2 or EB-3 green card sponsorship?
Customer Experience Manager positions can qualify under both categories. EB-2 applies when the role requires an advanced degree or the candidate has a bachelor's degree plus at least five years of progressive CX experience that USCIS recognizes as equivalent. EB-3 covers professionals with a bachelor's degree in a relevant field. Your employer defines the minimum requirements in the PERM application, which determines which category applies.
How does PERM green card sponsorship differ from H-1B for this role?
H-1B is a temporary nonimmigrant visa with a two-to-three-year initial period and annual lottery exposure. PERM-based green card sponsorship leads to permanent residency and has no annual lottery. EB-3 for Customer Experience Manager roles does carry per-country priority date backlogs for some nationalities, but once your I-140 is approved, your priority date is locked in and protected even if you change employers under AC21 portability rules.
What does the PERM labor certification process require from my employer for a CX Manager role?
Your employer must conduct DOL-mandated recruitment, including job postings and outreach, to demonstrate no qualified U.S. worker is available for the position. For Customer Experience Manager roles, the job description must match the actual duties you perform. The employer files the PERM application and bears all associated costs. DOL processing currently runs several months before the employer can file the I-140 petition with USCIS.
How can I find Customer Experience Manager jobs that offer green card sponsorship?
Migrate Mate lets you search specifically for Customer Experience Manager roles filtered by employers with verified EB-2 and EB-3 green card sponsorship history. This is more reliable than filtering generic job postings by a sponsorship checkbox, since it surfaces companies that have completed the full PERM-to-I-140 process before rather than those who may be unfamiliar with the requirements.
Can I change employers after my I-140 is approved without losing my green card progress?
Yes, under AC21 portability rules you can change to a same or similar Customer Experience Manager role after your I-140 has been approved for at least 180 days and your I-485 adjustment of status application has been pending for at least 180 days. Your priority date stays intact. The new role must be sufficiently similar in duties and requirements to the position described in the original PERM application.
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