Green Card Customer Success Agent Jobs
Customer Success Agent roles qualify for EB-2 and EB-3 green card sponsorship when the position requires a bachelor's degree in a relevant field. Employers file a PERM labor certification with DOL before sponsoring permanent residency. Finding a company with an established sponsorship process is the critical first step.
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Must be local to Jacksonville, FL and fluent in both Spanish and English. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements:
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
- Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
- Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time.
- Reaching/Working Overhead: N/A: does not require this activity.
- Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time.
- Special Vision or Hearing Requirements: N/A: does not require this activity.
- Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
- Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
- Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
Summary
Must be local to Jacksonville, FL and fluent in both Spanish and English. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements:
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
- Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
- Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time.
- Reaching/Working Overhead: N/A: does not require this activity.
- Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time.
- Special Vision or Hearing Requirements: N/A: does not require this activity.
- Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
- Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
- Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
See all 126+ Green Card Customer Success Agent Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success Agent
Match your degree to the role
PERM requires your employer to document that the job needs a specific degree, not just any bachelor's. Map your credential to customer success qualifications like business, communications, or information systems before applying.
Target companies with PERM filing history
Search OFLC PERM disclosure data for employers who have filed customer success or account management labor certifications before. Prior filings signal an established sponsorship workflow, which shortens your path through the process.
Search green card sponsoring jobs on Migrate Mate
Filter by Customer Success Agent roles with active green card sponsorship on Migrate Mate. You can identify employers already committed to EB-2 or EB-3 filings before you apply, saving months of negotiation after an offer.
Clarify sponsorship before accepting offers
Ask recruiters whether PERM sponsorship is available for this specific role, not just the company generally. Some employers sponsor engineers but not customer success staff. Confirm EB-3 eligibility in writing before signing any offer letter.
Understand PERM prevailing wage for your location
DOL sets the prevailing wage your employer must pay during sponsorship using the OFLC Wage Search tool. Check the Level II or Level III wage for your metro area so you can evaluate whether an offer meets the threshold.
Document your specialized customer success experience
USCIS and DOL require evidence that you meet the minimum requirements for the role as written in the job description. Gather performance records, client outcomes, and training certifications that demonstrate specific technical or domain expertise.
Green Card Customer Success Agent: Frequently Asked Questions
Do Customer Success Agent jobs qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Success Agent positions qualify under EB-3 as skilled workers when the role requires a bachelor's degree. EB-2 applies if the position demands an advanced degree or if you have strong professional credentials justifying the higher classification. Your employer determines which category fits based on how they write the job requirements and the PERM labor certification.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM leads to permanent residency rather than a temporary status that requires renewal. There is no annual lottery at the EB-3 level for most countries, which removes the uncertainty of H-1B visa registration. The tradeoff is timeline: PERM labor certification, I-140 approval, and adjustment of status together can take two to four years or longer depending on your country of birth.
How do I find Customer Success Agent jobs that offer green card sponsorship?
Migrate Mate lets you search specifically for Customer Success Agent roles where employers have committed to EB-2 or EB-3 green card sponsorship. This filters out companies that sponsor only temporary visas, so you spend your time on opportunities that can lead to permanent residency from the start.
What does the PERM labor certification process involve for a Customer Success Agent role?
Your employer must conduct a supervised recruitment process proving no qualified U.S. worker was available for the role. DOL reviews the recruitment results and, if approved, certifies the labor condition. The job description must match your actual duties and the minimum requirements must reflect what the position genuinely needs, not requirements tailored specifically to your background.
Can I switch employers after my green card sponsorship has started?
Portability rules allow you to change employers after your I-140 is approved and your adjustment of status application has been pending for 180 days or more, provided the new role is in the same or similar occupational classification. Customer success roles generally map to account management and client services categories under USCIS guidelines, giving you reasonable flexibility if you need to make a move.