Enterprise Customer Success Green Card Jobs
Enterprise Customer Success roles at U.S. companies can qualify for EB-2 or EB-3 green card sponsorship through the PERM labor certification process, which requires employers to document that no qualified U.S. worker is available. Roles tied to SaaS platforms, complex client portfolios, or technical onboarding often satisfy the specialty occupation and advanced-degree requirements needed for sponsorship.
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Get Access To All JobsAbout Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
- Business Insider named us an “enterprise startup to bet your career on”
- Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
- Quartz ranked us the #1 best company for remote workers
Responsibilities
We are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success Manager. In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Agentic Orchestration Platform. As an Enterprise Customer Success Manager, you will play an integral role in our business as a trusted customer advisor and serve as the customer advocate liaison between customers and internal teams, including Sales, Solution Consulting, Professional Services, Product, and Marketing, among others. In this role, you will also be responsible to:
-
Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of the Workato platform, increasing adoption across a variety of business and functional units, ensuring retention, supporting growth, and overall customer satisfaction
-
Develop a strong command of Workato’s unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, our customer use cases/success stories, and our best practices. Leverage the aforementioned knowledge and your technical Workato product expertise to guide the customer on their Enterprise Agentic Orchestration journey.
-
Develop and maintain strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, and assist in revenue expansion. Establish regular touchpoints with the assigned customers per established practices to review progress against strategic business and technical product objectives
-
Develop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato for their transformation initiatives, including delivering Customer Objectives reviews, Executive Business reviews, etc.
-
Develop a deep understanding of a customer's business, use cases, and desired outcomes to guide them to achieve these via Workato’s product and services. Develop and drive programs to increase usage of the product within the current (landed) group and expand usage to other business groups/functions
-
Create customer assets, including a Joint Success Plan, to be leveraged by our sponsors, outlining progress with Workato mapped to their business initiatives, value, deployment plans, etc.
-
Monitor customers' achievement of desired outcomes and value, consistently and effectively telling the story of these both to internal stakeholders and externally to key customer stakeholders
-
Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
-
Serve as the primary point of escalation when customer issues arise and effectively prioritize/orchestrate resolution of customer requests or issues
-
Develop trusted and collaborative relationships with internal stakeholders and business partners; and champion customers internally to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth
-
Professionally manage your book of business and provide periodic and accurate reporting, develop growth and risk mitigation plans, following our playbooks, best practices, and documentation requirement
-
Contribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency
Requirements
Qualifications / Experience / Technical Skills
-
BS or equivalent education
-
7+ years of professional experience in consulting, customer success, client relationship, or technical account management roles with a demonstrated track record of increasing adoption, revenue retention, and customer satisfaction. Experience managing a portfolio of enterprise accounts, with account ARR ranging from ~$200k to multi-million ARR across the Forbes Global 2000 companies
-
Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes
-
Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level)
-
Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations
-
Experience in Integration and/or business automation. Awareness of processes and roles in these domains would be a plus: People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
-
Preference will be given to candidates who:
-
Have prior experience as an Account Manager, Senior Member of SI/consulting firms, or CSM in hyper-growth horizontal SaaS/iPaaS companies preferred
-
Have prior experience in leading/driving/consulting in Digital Transformation initiatives
-
An estimated 25% travel is required.
Soft Skills / Personal Characteristics
-
Ability to develop an understanding of large complex businesses with many stakeholders
-
Comfortable operating with revenue targets
-
Strong sense of customer empathy and customer-centricity
-
Grit and resilience to manage occasional tough & complex situations
-
Excellent interpersonal and communication skills
-
Strong problem-solving and analytical thinking
-
Project management and storytelling skills
-
Entrepreneurial drive and comfort working in ambiguous, quickly changing environments
-
A passion for and belief in the power of automation to drive business value
-
Have a keen intellectual curiosity, a detailed orientation approach, and possess analytical abilities
-
Passion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customers
-
Be a self-motivated team player who loves to drive Impact beyond their current role
-
Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment
About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
- Business Insider named us an “enterprise startup to bet your career on”
- Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
- Quartz ranked us the #1 best company for remote workers
Responsibilities
We are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success Manager. In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Agentic Orchestration Platform. As an Enterprise Customer Success Manager, you will play an integral role in our business as a trusted customer advisor and serve as the customer advocate liaison between customers and internal teams, including Sales, Solution Consulting, Professional Services, Product, and Marketing, among others. In this role, you will also be responsible to:
-
Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of the Workato platform, increasing adoption across a variety of business and functional units, ensuring retention, supporting growth, and overall customer satisfaction
-
Develop a strong command of Workato’s unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, our customer use cases/success stories, and our best practices. Leverage the aforementioned knowledge and your technical Workato product expertise to guide the customer on their Enterprise Agentic Orchestration journey.
-
Develop and maintain strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, and assist in revenue expansion. Establish regular touchpoints with the assigned customers per established practices to review progress against strategic business and technical product objectives
-
Develop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato for their transformation initiatives, including delivering Customer Objectives reviews, Executive Business reviews, etc.
-
Develop a deep understanding of a customer's business, use cases, and desired outcomes to guide them to achieve these via Workato’s product and services. Develop and drive programs to increase usage of the product within the current (landed) group and expand usage to other business groups/functions
-
Create customer assets, including a Joint Success Plan, to be leveraged by our sponsors, outlining progress with Workato mapped to their business initiatives, value, deployment plans, etc.
-
Monitor customers' achievement of desired outcomes and value, consistently and effectively telling the story of these both to internal stakeholders and externally to key customer stakeholders
-
Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
-
Serve as the primary point of escalation when customer issues arise and effectively prioritize/orchestrate resolution of customer requests or issues
-
Develop trusted and collaborative relationships with internal stakeholders and business partners; and champion customers internally to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth
-
Professionally manage your book of business and provide periodic and accurate reporting, develop growth and risk mitigation plans, following our playbooks, best practices, and documentation requirement
-
Contribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency
Requirements
Qualifications / Experience / Technical Skills
-
BS or equivalent education
-
7+ years of professional experience in consulting, customer success, client relationship, or technical account management roles with a demonstrated track record of increasing adoption, revenue retention, and customer satisfaction. Experience managing a portfolio of enterprise accounts, with account ARR ranging from ~$200k to multi-million ARR across the Forbes Global 2000 companies
-
Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes
-
Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level)
-
Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations
-
Experience in Integration and/or business automation. Awareness of processes and roles in these domains would be a plus: People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
-
Preference will be given to candidates who:
-
Have prior experience as an Account Manager, Senior Member of SI/consulting firms, or CSM in hyper-growth horizontal SaaS/iPaaS companies preferred
-
Have prior experience in leading/driving/consulting in Digital Transformation initiatives
-
An estimated 25% travel is required.
Soft Skills / Personal Characteristics
-
Ability to develop an understanding of large complex businesses with many stakeholders
-
Comfortable operating with revenue targets
-
Strong sense of customer empathy and customer-centricity
-
Grit and resilience to manage occasional tough & complex situations
-
Excellent interpersonal and communication skills
-
Strong problem-solving and analytical thinking
-
Project management and storytelling skills
-
Entrepreneurial drive and comfort working in ambiguous, quickly changing environments
-
A passion for and belief in the power of automation to drive business value
-
Have a keen intellectual curiosity, a detailed orientation approach, and possess analytical abilities
-
Passion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customers
-
Be a self-motivated team player who loves to drive Impact beyond their current role
-
Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment
See all 1,308+ Enterprise Customer Success jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Enterprise Customer Success roles.
Get Access To All JobsTips for Finding Green Card Sponsorship in Enterprise Customer Success
Align your credentials with PERM requirements
PERM requires your employer to define the minimum education and experience for the role before filing. Make sure your degree field and job title are consistent across your resume, offer letter, and any prior visa petitions to avoid mismatches during DOL review.
Target employers with active EB-3 filing history
Search OFLC PERM disclosure data for companies that have sponsored Enterprise Customer Success or Customer Success Manager roles before. Employers with an established PERM workflow move faster and are less likely to stall at the labor certification stage.
Use Migrate Mate to filter green card sponsoring employers
Filter your job search by employers with verified green card sponsorship history using Migrate Mate. This saves you from applying to roles where the hiring manager has never heard of PERM and surfaces companies already structured to run the process.
Verify your prevailing wage tier before negotiations
PERM requires your offered salary to meet the DOL prevailing wage for your job zone and location. Use the OFLC Wage Search to check the Level I through Level IV wage bands for Customer Success roles in your target metro before negotiating compensation.
Document client scope to support EB-2 classification
If your role involves managing enterprise accounts with technical complexity, quantify portfolio size, onboarding complexity, and cross-functional ownership in your offer letter. USCIS reviewers look at job duties to determine whether EB-2 advanced-degree classification applies over EB-3.
Enterprise Customer Success jobs are hiring across the US. Find yours.
Find Enterprise Customer Success JobsEnterprise Customer Success Green Card Sponsorship: Frequently Asked Questions
Do Enterprise Customer Success roles qualify for green card sponsorship?
Yes, Enterprise Customer Success roles can qualify under EB-2 or EB-3 depending on the degree requirement the employer sets. Roles tied to SaaS platforms, technical onboarding, or complex enterprise accounts are more likely to satisfy the specialty occupation standard. The employer must run PERM labor certification through the DOL before filing an I-140 petition with USCIS.
How does PERM green card sponsorship differ from H-1B for this role?
H-1B is a temporary work visa with an annual lottery cap and a six-year maximum stay in most cases. PERM sponsorship leads to permanent residency with no annual cap at the EB-3 level, though priority date backlogs affect nationals from India and China. The PERM process is also employer-initiated and requires DOL-supervised recruitment before USCIS reviews the I-140 petition.
How can I find employers who will sponsor a green card for Customer Success jobs?
Search Migrate Mate to filter Enterprise Customer Success roles by employers with documented green card sponsorship history. Searching OFLC PERM disclosure data by job title is also useful for identifying companies that have run the process before. Prioritizing employers with prior PERM filings in this job family significantly reduces the risk of sponsorship falling through after you've accepted an offer.
What does PERM labor certification require from my employer?
Your employer must conduct a supervised recruitment campaign showing no qualified U.S. worker applied for the role at the offered wage. The DOL reviews the job description, recruitment steps, and rejection reasons for any U.S. applicants. The job duties and minimum requirements defined during PERM become the basis for your I-140 petition, so inconsistencies between the two stages can trigger a Request for Evidence from USCIS.
Can I switch employers after my I-140 is approved?
Once your I-140 has been approved for at least 180 days and your I-485 adjustment of status application has been pending for the same period, you can port to a new employer in a same or similar occupational category under AC21 portability rules. Enterprise Customer Success roles typically fall under SOC codes that allow porting to adjacent customer success or account management positions without losing your priority date.
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