Green Card Enterprise Customer Success Jobs
Enterprise Customer Success roles at U.S. companies can qualify for EB-2 or EB-3 green card sponsorship through the PERM labor certification process, which requires employers to document that no qualified U.S. worker is available. Roles tied to SaaS platforms, complex client portfolios, or technical onboarding often satisfy the specialty occupation and advanced-degree requirements needed for sponsorship.
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Get Access To All JobsINTRODUCTION
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:
- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
- Own and project manage the on-boarding process for new customers.
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings.
Who You Are:
- Customer-centric with 3+ years in a Customer Success or Account Management role.
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries.
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals.
- Experienced in the B2B tech space or with SaaS companies.
- Able to travel for customer onsite visits and events as required.
- Fluent in written and spoken English.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program for in-house networking.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
INTRODUCTION
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:
- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
- Own and project manage the on-boarding process for new customers.
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings.
Who You Are:
- Customer-centric with 3+ years in a Customer Success or Account Management role.
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries.
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals.
- Experienced in the B2B tech space or with SaaS companies.
- Able to travel for customer onsite visits and events as required.
- Fluent in written and spoken English.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program for in-house networking.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
See all 45+ Green Card Enterprise Customer Success Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Enterprise Customer Success
Align your credentials with PERM requirements
PERM requires your employer to define the minimum education and experience for the role before filing. Make sure your degree field and job title are consistent across your resume, offer letter, and any prior visa petitions to avoid mismatches during DOL review.
Target employers with active EB-3 filing history
Search OFLC PERM disclosure data for companies that have sponsored Enterprise Customer Success or Customer Success Manager roles before. Employers with an established PERM workflow move faster and are less likely to stall at the labor certification stage.
Use Migrate Mate to filter green card sponsoring employers
Filter your job search by employers with verified green card sponsorship history using Migrate Mate. This saves you from applying to roles where the hiring manager has never heard of PERM and surfaces companies already structured to run the process.
Clarify sponsorship intent before accepting an offer
Ask directly whether the employer will commit to PERM sponsorship within a defined timeframe, not just H-1B visa transfer. PERM timelines run 18 to 36 months or longer, so you need written confirmation of sponsorship intent before your first day.
Verify your prevailing wage tier before negotiations
PERM requires your offered salary to meet the DOL prevailing wage for your job zone and location. Use the OFLC Wage Search to check the Level I through Level IV wage bands for Customer Success roles in your target metro before negotiating compensation.
Document client scope to support EB-2 classification
If your role involves managing enterprise accounts with technical complexity, quantify portfolio size, onboarding complexity, and cross-functional ownership in your offer letter. USCIS reviewers look at job duties to determine whether EB-2 advanced-degree classification applies over EB-3.
Green Card Enterprise Customer Success: Frequently Asked Questions
Do Enterprise Customer Success roles qualify for green card sponsorship?
Yes, Enterprise Customer Success roles can qualify under EB-2 or EB-3 depending on the degree requirement the employer sets. Roles tied to SaaS platforms, technical onboarding, or complex enterprise accounts are more likely to satisfy the specialty occupation standard. The employer must run PERM labor certification through the DOL before filing an I-140 petition with USCIS.
How does PERM green card sponsorship differ from H-1B for this role?
H-1B is a temporary work visa with an annual lottery cap and a six-year maximum stay in most cases. PERM sponsorship leads to permanent residency with no annual cap at the EB-3 level, though priority date backlogs affect nationals from India and China. The PERM process is also employer-initiated and requires DOL-supervised recruitment before USCIS reviews the I-140 petition.
How can I find employers who will sponsor a green card for Customer Success jobs?
Search Migrate Mate to filter Enterprise Customer Success roles by employers with documented green card sponsorship history. Searching OFLC PERM disclosure data by job title is also useful for identifying companies that have run the process before. Prioritizing employers with prior PERM filings in this job family significantly reduces the risk of sponsorship falling through after you've accepted an offer.
What does PERM labor certification require from my employer?
Your employer must conduct a supervised recruitment campaign showing no qualified U.S. worker applied for the role at the offered wage. The DOL reviews the job description, recruitment steps, and rejection reasons for any U.S. applicants. The job duties and minimum requirements defined during PERM become the basis for your I-140 petition, so inconsistencies between the two stages can trigger a Request for Evidence from USCIS.
Can I switch employers after my I-140 is approved?
Once your I-140 has been approved for at least 180 days and your I-485 adjustment of status application has been pending for the same period, you can port to a new employer in a same or similar occupational category under AC21 portability rules. Enterprise Customer Success roles typically fall under SOC codes that allow porting to adjacent customer success or account management positions without losing your priority date.