Green Card Customer Success Representative Jobs
Customer Success Representative roles qualify for employment-based green card sponsorship through PERM labor certification when the position requires a bachelor's degree in a related field. Employers file an I-140 petition under EB-2 or EB-3 after PERM approval, putting you on the path to permanent residency rather than a temporary status.
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Role & Responsibilities:
Responsibilities
The Customer Success Manager will be responsible for the support and service delivery for a fast-growing Software ecosystem with the following key Responsibilities:
- Develop and incubate software strategies and articulate them within a technical and business framework for existing strategic EXFO customers
- Monitor usage analytics to identify underutilization and proactively deliver targeted training and best practices
- Work closely with product/sales leadership to implement and execute strategies to developing expansion business growth for EXFO’s Platform Ecosystem Solution – SaaS
- Provides system-level consulting expertise to design performance solutions for named service providers
- Work cross-functional with multiple business units and solution teams to leverage existing products and create segment-specific solutions
- Responsible for collaborating with delivery services, reviewing scoping and service deal development in partnership with the delivery teams
- Interface with existing strategic customers to solidify expectations of performance and growth of EXFO’s software Platform end 2 end solutions
- Proactively track customer health data across complex corporate structures to eliminate churn and secure high-value contract renewals
- Align EXFO Product Management team with target accounts and engage customers in roadmap decisions to align with upcoming customer requirements
- Coordinate with Product/Sales management teams to align EXFO software Platform end 2 end solutions to the needs of the customers to affect significant process changes that impact customers’ business metrics
- Provide competitive intelligence – feature set, road map, pricing information to product management teams
- Work with BU direction to optimize software solution pricing and offer
- Work closely with sales and BU director at leveraging EXFO’s partner network for the deployment of cloud products and services
- Identify and attend tradeshows and other business functions to keep abreast of developments in the marketplace, to find potential new business opportunities, and to market Solution
- Create an effective annual business plan that directly supports the strategic and financial goals of the business
- Work closely with sales, marketing, development, customers and prospects to set the software strategic direction and overall product positioning
- Planning, developing and working with the marketing communications team on the execution and sustainment for all elements of software go-to-market initiatives: product launches, market research & analysis, outbound messaging, value propositions, differentiation and thought-leadership communications activity
- Ensuring that technological resources meet the company's short and long-term needs
- Outline the goals for research and development
- Creating timelines for the development and deployment of all technological services
- Acting as a mentor to team members while training key sales members on the software technology
Requirements
- Working knowledge of cloud-based solutions and applications
- Understanding of engineering data pipelines, cloud-based analytics, and common test frameworks or automation scripting tools. Deep familiarity with Test & Measurement workflows, hardware validation and automated test equipment
- Excellent leadership and communication skills, strong business acumen and collaborative skills with internal/external business partners and customers
- Minimum 3 years of customer success, technical account management, or application engineering experience handling complex, multi-site B2B accounts
- Excellent communication skills to lead strategy and development of new business pitches and presentations
- Prioritization and alignment of multiple goals and objectives
- Maturity and comfort level interacting with senior executives both internally and externally
- Self-starter with the ability to communicate and interact with people at all levels, including executive levels, both external and internal to EXFO
- Strong planning, organizational and prioritization skills
- Demonstrates strong judgment and analytical skills
- Innovative problem solver
Education
Bachelor’s degree in information technology.
Experience
Minimum of 3 years in Customer Success role, technical account role or similar position handling complex multi-site B2B accounts.
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
Role & Responsibilities:
Responsibilities
The Customer Success Manager will be responsible for the support and service delivery for a fast-growing Software ecosystem with the following key Responsibilities:
- Develop and incubate software strategies and articulate them within a technical and business framework for existing strategic EXFO customers
- Monitor usage analytics to identify underutilization and proactively deliver targeted training and best practices
- Work closely with product/sales leadership to implement and execute strategies to developing expansion business growth for EXFO’s Platform Ecosystem Solution – SaaS
- Provides system-level consulting expertise to design performance solutions for named service providers
- Work cross-functional with multiple business units and solution teams to leverage existing products and create segment-specific solutions
- Responsible for collaborating with delivery services, reviewing scoping and service deal development in partnership with the delivery teams
- Interface with existing strategic customers to solidify expectations of performance and growth of EXFO’s software Platform end 2 end solutions
- Proactively track customer health data across complex corporate structures to eliminate churn and secure high-value contract renewals
- Align EXFO Product Management team with target accounts and engage customers in roadmap decisions to align with upcoming customer requirements
- Coordinate with Product/Sales management teams to align EXFO software Platform end 2 end solutions to the needs of the customers to affect significant process changes that impact customers’ business metrics
- Provide competitive intelligence – feature set, road map, pricing information to product management teams
- Work with BU direction to optimize software solution pricing and offer
- Work closely with sales and BU director at leveraging EXFO’s partner network for the deployment of cloud products and services
- Identify and attend tradeshows and other business functions to keep abreast of developments in the marketplace, to find potential new business opportunities, and to market Solution
- Create an effective annual business plan that directly supports the strategic and financial goals of the business
- Work closely with sales, marketing, development, customers and prospects to set the software strategic direction and overall product positioning
- Planning, developing and working with the marketing communications team on the execution and sustainment for all elements of software go-to-market initiatives: product launches, market research & analysis, outbound messaging, value propositions, differentiation and thought-leadership communications activity
- Ensuring that technological resources meet the company's short and long-term needs
- Outline the goals for research and development
- Creating timelines for the development and deployment of all technological services
- Acting as a mentor to team members while training key sales members on the software technology
Requirements
- Working knowledge of cloud-based solutions and applications
- Understanding of engineering data pipelines, cloud-based analytics, and common test frameworks or automation scripting tools. Deep familiarity with Test & Measurement workflows, hardware validation and automated test equipment
- Excellent leadership and communication skills, strong business acumen and collaborative skills with internal/external business partners and customers
- Minimum 3 years of customer success, technical account management, or application engineering experience handling complex, multi-site B2B accounts
- Excellent communication skills to lead strategy and development of new business pitches and presentations
- Prioritization and alignment of multiple goals and objectives
- Maturity and comfort level interacting with senior executives both internally and externally
- Self-starter with the ability to communicate and interact with people at all levels, including executive levels, both external and internal to EXFO
- Strong planning, organizational and prioritization skills
- Demonstrates strong judgment and analytical skills
- Innovative problem solver
Education
Bachelor’s degree in information technology.
Experience
Minimum of 3 years in Customer Success role, technical account role or similar position handling complex multi-site B2B accounts.
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See all 657+ Green Card Customer Success Representative Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success Representative
Document your degree's field alignment
PERM certification requires your degree to match the job's stated educational requirement. A business, communications, or marketing degree typically supports Customer Success roles, but gather transcripts and course descriptions now so your employer's attorney can confirm the match before filing.
Target employers with dedicated HR or legal teams
PERM labor certification is a multi-month administrative process most small employers avoid. Focus your search on mid-size and enterprise SaaS or tech companies where an in-house immigration counsel or dedicated HR function handles green card filings routinely.
Search green card filing history on Migrate Mate
Before applying to any company, use Migrate Mate to filter Customer Success roles by employers who have filed PERM applications in your occupation. That filing history tells you which companies treat green card sponsorship as a standard part of hiring, not an exception.
Clarify sponsorship intent before accepting an offer
Not every employer who says they sponsor visas will sponsor a green card. During the offer stage, ask directly whether the company will initiate PERM after a qualifying period, typically six to twelve months, and confirm it in your offer letter or employment agreement.
Understand the prevailing wage before your interview
DOL sets a prevailing wage for your role and location that your employer must meet during PERM filing. Look up your occupation's wage level using the OFLC Wage Search so you know what salary tier is defensible and can frame compensation conversations accordingly.
Check your country's EB-3 priority date backlog early
EB-3 has no annual cap for most nationalities, but applicants from India and China face significant backlogs measured in years. Check the monthly Visa Bulletin published by USCIS to understand your realistic wait time before committing to a sponsoring employer's timeline.
Green Card Customer Success Representative: Frequently Asked Questions
Does a Customer Success Representative role qualify for EB-2 or EB-3 sponsorship?
Most Customer Success Representative positions qualify under EB-3 as professional roles requiring at least a bachelor's degree. EB-2 applies when the employer requires an advanced degree or the candidate has strong credentials meeting that threshold. Your employer's immigration attorney determines the correct category based on the job description and your qualifications during the PERM process.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa is a temporary work visa tied to an annual lottery with no guarantee of selection. Employment-based green card sponsorship through PERM and I-140 leads to permanent residency with no lottery and no annual cap at the EB-3 level for most nationalities. The tradeoff is time: PERM and I-140 adjudication typically takes one to two years before you reach the adjustment of status stage.
What does the PERM labor certification process involve for this job?
Your employer files an application with DOL confirming that no qualified U.S. worker is available for the role at the prevailing wage. This involves a supervised recruitment campaign across approved channels. Only after DOL certifies the PERM application can your employer file the I-140 immigrant petition on your behalf, moving your case to the next stage.
How do I find Customer Success Representative jobs where employers will sponsor a green card?
Migrate Mate lets you search Customer Success Representative roles filtered by employers with documented PERM filing history in your occupation. This saves you from applying to companies that sponsor H-1B visas but have never initiated a green card case, which is a common and costly mismatch for candidates on a path to permanent residency.
Can I switch employers after my green card process has started?
You can change employers after your I-140 has been approved and your priority date has been pending for at least 180 days, under AC21 portability rules. The new role must be in the same or similar occupational classification. Switching before that 180-day mark restarts the PERM process, so timing your job change carefully matters significantly.