Green Card Customer Success Representative Jobs
Customer Success Representative roles qualify for employment-based green card sponsorship through PERM labor certification when the position requires a bachelor's degree in a related field. Employers file an I-140 petition under EB-2 or EB-3 after PERM approval, putting you on the path to permanent residency rather than a temporary status.
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LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.
Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US.
Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics.
Job Description
Are you passionate about delivering world-class customer service? Join LGC as a Customer Success Representative and play a crucial role in our team! This is an outstanding opportunity to be the primary contact for our esteemed customers, ensuring they receive outstanding support and flawless service.
This role is a remote position and open to candidates within the United States.
To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily:
- Respond quickly and professionally to customer inquiries, including pricing, availability, order status, shipping details, etc.
- Act as the voice of the customer internally to drive continuous improvement
- Process orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom orders
- Assess individual customer requirements and direct activities to the appropriate departments
- Acknowledge customer orders, advise on changes, order status, backorders, quote prices, and any other modifications; process and route orders for shipping
- Process credit card payments when appropriate, ensuring the privacy of customer account information
- Provide required documentation related to each order to meet shipping schedules (i.e., material safety data sheets, certificates of analysis, custom orders, etc.)
- Apply the sales order entry system to provide accurate information to customers, including interpreting quotes, promotions, and credit policies
- Follow established service quality standards and meet order accuracy standards; adhere to departmental SOPs and training guidelines
- Adhere to the requirements of the company’s ISO quality management system
- Perform other duties as assigned to meet business needs
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent experience (GED)
- Proven ability to engage professionally, courteously, and effectively with customers over the phone or via other mechanisms in support of customer requests
- Strong computer skills required, including working knowledge of Microsoft Office suite of products, particularly Word, Excel, and PowerPoint
PREFERRED QUALIFICATIONS:
- Experience or working knowledge of ERP systems, ideally SAP
- Salesforce
- International order experience
Proficiencies & Behaviours:
- Demonstrated effective time management skills
- Excellent written and oral communication skills
- Strong multitasking, time management, and problem-solving skills
- Demonstrated good professional judgment, tact, and diplomacy in dealing with internal and external customers, as well as the ability to handle confidential and/or proprietary information
- Ability to work independently as well as part of a team with minimal mentorship or supervision
- Highly approachable and courteous in speaking and engaging with customers
- Highly accurate and diligent
- Aptitude to work in a complex and rapidly growing company
- Initiative and organizational skills are extremely valuable to ensure good customer service
- Resonate and operate in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect.
The customary salary range for this position is:
Minimum salary: $39,000 USD annually
Maximum salary: $54,000 USD annually
The typical hiring range is from the minimum to the midpoint, depending on the candidate’s background.
Pay is determined by several job-related factors, including your skills, experience, education, and job-related qualifications.
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
Company Description
LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.
Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US.
Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics.
Job Description
Are you passionate about delivering world-class customer service? Join LGC as a Customer Success Representative and play a crucial role in our team! This is an outstanding opportunity to be the primary contact for our esteemed customers, ensuring they receive outstanding support and flawless service.
This role is a remote position and open to candidates within the United States.
To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily:
- Respond quickly and professionally to customer inquiries, including pricing, availability, order status, shipping details, etc.
- Act as the voice of the customer internally to drive continuous improvement
- Process orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom orders
- Assess individual customer requirements and direct activities to the appropriate departments
- Acknowledge customer orders, advise on changes, order status, backorders, quote prices, and any other modifications; process and route orders for shipping
- Process credit card payments when appropriate, ensuring the privacy of customer account information
- Provide required documentation related to each order to meet shipping schedules (i.e., material safety data sheets, certificates of analysis, custom orders, etc.)
- Apply the sales order entry system to provide accurate information to customers, including interpreting quotes, promotions, and credit policies
- Follow established service quality standards and meet order accuracy standards; adhere to departmental SOPs and training guidelines
- Adhere to the requirements of the company’s ISO quality management system
- Perform other duties as assigned to meet business needs
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent experience (GED)
- Proven ability to engage professionally, courteously, and effectively with customers over the phone or via other mechanisms in support of customer requests
- Strong computer skills required, including working knowledge of Microsoft Office suite of products, particularly Word, Excel, and PowerPoint
PREFERRED QUALIFICATIONS:
- Experience or working knowledge of ERP systems, ideally SAP
- Salesforce
- International order experience
Proficiencies & Behaviours:
- Demonstrated effective time management skills
- Excellent written and oral communication skills
- Strong multitasking, time management, and problem-solving skills
- Demonstrated good professional judgment, tact, and diplomacy in dealing with internal and external customers, as well as the ability to handle confidential and/or proprietary information
- Ability to work independently as well as part of a team with minimal mentorship or supervision
- Highly approachable and courteous in speaking and engaging with customers
- Highly accurate and diligent
- Aptitude to work in a complex and rapidly growing company
- Initiative and organizational skills are extremely valuable to ensure good customer service
- Resonate and operate in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect.
The customary salary range for this position is:
Minimum salary: $39,000 USD annually
Maximum salary: $54,000 USD annually
The typical hiring range is from the minimum to the midpoint, depending on the candidate’s background.
Pay is determined by several job-related factors, including your skills, experience, education, and job-related qualifications.
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
See all 887+ Green Card Customer Success Representative Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success Representative
Document your degree's field alignment
PERM certification requires your degree to match the job's stated educational requirement. A business, communications, or marketing degree typically supports Customer Success roles, but gather transcripts and course descriptions now so your employer's attorney can confirm the match before filing.
Target employers with dedicated HR or legal teams
PERM labor certification is a multi-month administrative process most small employers avoid. Focus your search on mid-size and enterprise SaaS or tech companies where an in-house immigration counsel or dedicated HR function handles green card filings routinely.
Search green card filing history on Migrate Mate
Before applying to any company, use Migrate Mate to filter Customer Success roles by employers who have filed PERM applications in your occupation. That filing history tells you which companies treat green card sponsorship as a standard part of hiring, not an exception.
Clarify sponsorship intent before accepting an offer
Not every employer who says they sponsor visas will sponsor a green card. During the offer stage, ask directly whether the company will initiate PERM after a qualifying period, typically six to twelve months, and confirm it in your offer letter or employment agreement.
Understand the prevailing wage before your interview
DOL sets a prevailing wage for your role and location that your employer must meet during PERM filing. Look up your occupation's wage level using the OFLC Wage Search so you know what salary tier is defensible and can frame compensation conversations accordingly.
Check your country's EB-3 priority date backlog early
EB-3 has no annual cap for most nationalities, but applicants from India and China face significant backlogs measured in years. Check the monthly Visa Bulletin published by USCIS to understand your realistic wait time before committing to a sponsoring employer's timeline.
Green Card Customer Success Representative: Frequently Asked Questions
Does a Customer Success Representative role qualify for EB-2 or EB-3 sponsorship?
Most Customer Success Representative positions qualify under EB-3 as professional roles requiring at least a bachelor's degree. EB-2 applies when the employer requires an advanced degree or the candidate has strong credentials meeting that threshold. Your employer's immigration attorney determines the correct category based on the job description and your qualifications during the PERM process.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa is a temporary work visa tied to an annual lottery with no guarantee of selection. Employment-based green card sponsorship through PERM and I-140 leads to permanent residency with no lottery and no annual cap at the EB-3 level for most nationalities. The tradeoff is time: PERM and I-140 adjudication typically takes one to two years before you reach the adjustment of status stage.
What does the PERM labor certification process involve for this job?
Your employer files an application with DOL confirming that no qualified U.S. worker is available for the role at the prevailing wage. This involves a supervised recruitment campaign across approved channels. Only after DOL certifies the PERM application can your employer file the I-140 immigrant petition on your behalf, moving your case to the next stage.
How do I find Customer Success Representative jobs where employers will sponsor a green card?
Migrate Mate lets you search Customer Success Representative roles filtered by employers with documented PERM filing history in your occupation. This saves you from applying to companies that sponsor H-1B visas but have never initiated a green card case, which is a common and costly mismatch for candidates on a path to permanent residency.
Can I switch employers after my green card process has started?
You can change employers after your I-140 has been approved and your priority date has been pending for at least 180 days, under AC21 portability rules. The new role must be in the same or similar occupational classification. Switching before that 180-day mark restarts the PERM process, so timing your job change carefully matters significantly.