Support Lead Green Card Jobs
Support Lead roles qualify for EB-2 or EB-3 green card sponsorship when the position requires a bachelor's degree and specialized team management skills. Employers file a PERM labor certification with DOL before sponsoring your I-140 petition, putting you on a path to permanent residency rather than a temporary work authorization.
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Envestnet is transforming the way financial advice is delivered through its connected technology, advanced insights, and asset management solutions – backed by industry-leading service and support. Since 1999, Envestnet has served the wealth management industry and today supports trillions in platform assets, serving over a hundred thousand financial advisors. The vast majority of the nation’s leading banks, the largest wealth management and brokerage firms, and over 500 of the largest RIAs rely on Envestnet’s wealth management platform and solutions to drive business growth, boost productivity, and deliver better financial outcomes for their clients.
Envestnet’s Strategy:
Deliver the industry-leading wealth management platform, powered by advanced data and insights
Leverage our scale and efficiencies to serve our clients’ needs comprehensively
* Enable financial advisors to deliver more holistic advice – reflecting a more complete view of their clients’ financial lives, and in a more connected environment
We’re looking for a skilled Technical Support Lead to join our deskside level 2 support team. This role applies a full and professional understanding of end-user technologies and enterprise support practices to resolve complex and recurring technical issues, improve service effectiveness, and elevate the end-user experience.
This role serves as a technical lead and escalation point for the Global Service Desk, collaborates regularly with cross-functional partners, and provides guidance, coaching, and technical direction to other support professionals within the function. The position is based in our Boston office, supporting a high concentration of executive leadership and requiring consistent VIP-level engagement both onsite and remotely.
Job Responsibilities
Act as a Technical Support Lead for Boston-based deskside services, owning complex and recurring Level 2 issues and coordinating with the Global Service Desk, Level 3 teams, and cross-functional partners to drive resolution.
Owns high-touch, VIP end-user support to Envestnet Executive Committee members, maintaining discretion, responsiveness, and service excellence.
Serve as a technical escalation and guidance resource for Level 1 technicians, offering direction on troubleshooting methods, tools, processes, and procedural standards.
Collaborate on a regular and recurring basis with Security Operations, system administrators, EUC engineering, and other technology teams to improve security posture, system stability, and end-user experience.
Owns ITIL-based service delivery methodologies to ensure consistent incident, request, and problem management outcomes.
Proactively identifies recurring technical issues and inefficiencies and contributes to the development and refinement of support processes, documentation, and standards to enhance service effectiveness.
Maintain oversight of endpoint lifecycle management, including device inventory, software licensing, Autopilot imaging standards, and endpoint configuration alignment with organizational requirements.
Lead and support end-user onboarding and offboarding processes, ensuring smooth transitions and complete documentation within Jira/Confluence.
Create, update, and maintain knowledge base articles, procedures, and technical documentation that support scalable service delivery and enable other support professionals.
Prepare and analyze ad hoc technical and service reports for leadership, leveraging tools such as Absolute Software, Active Directory, and ticketing systems to inform operational decisions.
Perform advanced remote and onsite troubleshooting across hardware, software, networking, Windows, and macOS environments, demonstrating subject-matter expertise at the desktop level.
Follow documented escalation processes and partner with Level 3 (Solutions) teams when required, ensuring clarity of ownership and communication throughout issue resolution.
Provide training, mentoring, and informal coaching to end users and support staff on applications, tools, and best practices, based on insights gained from support interactions.
Participate in endpoint patching, upgrade testing, and technology change initiatives, documenting outcomes and recommended practices.
Owns AV and conference room support for executive meetings and presentations, maintaining reliability of collaboration technologies.
Support critical business periods, including availability during off-hours as needed.
Ensure adherence to Envestnet legal, compliance, risk, business continuity, and administrative policies, and support established internal controls within the role and department.
Adherence to and application of Envestnet legal, compliance, risk, business continuity and administrative policy within the role and department(s) including the timely completion of training & awareness, affirmations and testing as requested.
* As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk.
Required Qualifications
Bachelor’s degree in technology or related field, or an equivalent combination of education and experience.
10+ years of experience in enterprise technical support or end-user services, supporting escalated or complex issues.
Strong aptitude in Windows environments, including hardware support, troubleshooting, system upgrades, and malware remediation; working knowledge of macOS preferred.
Demonstrated ability to guide and support other technical professionals without formal supervisory responsibility.
Strong interpersonal and customer-service skills, with experience supporting executive-level users.
Knowledge of methodology to run computer systems and to troubleshoot computer equipment malfunctions.
Ability to communicate technical concepts clearly to both technical and non-technical audiences.
Proven ability to maintain confidentiality and professionalism.
Preferred Qualifications
Jira Service Desk experience preferred.
ITIL Foundation certification.
* Experience supporting Intune and Autopilot-managed environments.
Description
Envestnet is transforming the way financial advice is delivered through its connected technology, advanced insights, and asset management solutions – backed by industry-leading service and support. Since 1999, Envestnet has served the wealth management industry and today supports trillions in platform assets, serving over a hundred thousand financial advisors. The vast majority of the nation’s leading banks, the largest wealth management and brokerage firms, and over 500 of the largest RIAs rely on Envestnet’s wealth management platform and solutions to drive business growth, boost productivity, and deliver better financial outcomes for their clients.
Envestnet’s Strategy:
Deliver the industry-leading wealth management platform, powered by advanced data and insights
Leverage our scale and efficiencies to serve our clients’ needs comprehensively
* Enable financial advisors to deliver more holistic advice – reflecting a more complete view of their clients’ financial lives, and in a more connected environment
We’re looking for a skilled Technical Support Lead to join our deskside level 2 support team. This role applies a full and professional understanding of end-user technologies and enterprise support practices to resolve complex and recurring technical issues, improve service effectiveness, and elevate the end-user experience.
This role serves as a technical lead and escalation point for the Global Service Desk, collaborates regularly with cross-functional partners, and provides guidance, coaching, and technical direction to other support professionals within the function. The position is based in our Boston office, supporting a high concentration of executive leadership and requiring consistent VIP-level engagement both onsite and remotely.
Job Responsibilities
Act as a Technical Support Lead for Boston-based deskside services, owning complex and recurring Level 2 issues and coordinating with the Global Service Desk, Level 3 teams, and cross-functional partners to drive resolution.
Owns high-touch, VIP end-user support to Envestnet Executive Committee members, maintaining discretion, responsiveness, and service excellence.
Serve as a technical escalation and guidance resource for Level 1 technicians, offering direction on troubleshooting methods, tools, processes, and procedural standards.
Collaborate on a regular and recurring basis with Security Operations, system administrators, EUC engineering, and other technology teams to improve security posture, system stability, and end-user experience.
Owns ITIL-based service delivery methodologies to ensure consistent incident, request, and problem management outcomes.
Proactively identifies recurring technical issues and inefficiencies and contributes to the development and refinement of support processes, documentation, and standards to enhance service effectiveness.
Maintain oversight of endpoint lifecycle management, including device inventory, software licensing, Autopilot imaging standards, and endpoint configuration alignment with organizational requirements.
Lead and support end-user onboarding and offboarding processes, ensuring smooth transitions and complete documentation within Jira/Confluence.
Create, update, and maintain knowledge base articles, procedures, and technical documentation that support scalable service delivery and enable other support professionals.
Prepare and analyze ad hoc technical and service reports for leadership, leveraging tools such as Absolute Software, Active Directory, and ticketing systems to inform operational decisions.
Perform advanced remote and onsite troubleshooting across hardware, software, networking, Windows, and macOS environments, demonstrating subject-matter expertise at the desktop level.
Follow documented escalation processes and partner with Level 3 (Solutions) teams when required, ensuring clarity of ownership and communication throughout issue resolution.
Provide training, mentoring, and informal coaching to end users and support staff on applications, tools, and best practices, based on insights gained from support interactions.
Participate in endpoint patching, upgrade testing, and technology change initiatives, documenting outcomes and recommended practices.
Owns AV and conference room support for executive meetings and presentations, maintaining reliability of collaboration technologies.
Support critical business periods, including availability during off-hours as needed.
Ensure adherence to Envestnet legal, compliance, risk, business continuity, and administrative policies, and support established internal controls within the role and department.
Adherence to and application of Envestnet legal, compliance, risk, business continuity and administrative policy within the role and department(s) including the timely completion of training & awareness, affirmations and testing as requested.
* As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk.
Required Qualifications
Bachelor’s degree in technology or related field, or an equivalent combination of education and experience.
10+ years of experience in enterprise technical support or end-user services, supporting escalated or complex issues.
Strong aptitude in Windows environments, including hardware support, troubleshooting, system upgrades, and malware remediation; working knowledge of macOS preferred.
Demonstrated ability to guide and support other technical professionals without formal supervisory responsibility.
Strong interpersonal and customer-service skills, with experience supporting executive-level users.
Knowledge of methodology to run computer systems and to troubleshoot computer equipment malfunctions.
Ability to communicate technical concepts clearly to both technical and non-technical audiences.
Proven ability to maintain confidentiality and professionalism.
Preferred Qualifications
Jira Service Desk experience preferred.
ITIL Foundation certification.
* Experience supporting Intune and Autopilot-managed environments.
See all 5,266+ Support Lead jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Support Lead
Document your supervisory scope precisely
PERM requires the employer to define minimum job requirements before recruiting. Make sure your resume quantifies team size, escalation ownership, and cross-functional coordination so the job description reflects duties that genuinely require your credentials.
Target employers with active PERM filing history
Employers who have filed PERM applications before already understand the process and have immigration counsel in place. Search OFLC disclosure data for Support Lead or Customer Support Manager titles to identify companies that regularly sponsor this category.
Verify your role meets EB-2 degree requirements
EB-2 requires the position to normally require an advanced degree, not just accept one. If your Support Lead role is structured around a bachelor's degree, EB-3 professional is typically the correct category, which still leads to full permanent residency.
Use Migrate Mate to find sponsoring employers fast
Filtering for green card sponsorship history by job title saves weeks of manual research. Migrate Mate surfaces employers who have sponsored Support Lead and adjacent operations roles, so you can apply directly where sponsorship is already established.
Ask about PERM timing before accepting an offer
PERM recruitment can take six to twelve months before DOL certifies the application, and I-140 adjudication adds more time. Clarify during negotiations whether the employer intends to file concurrently with your start date or after a waiting period.
Confirm the prevailing wage tier matches your duties
DOL sets four wage levels for each role. Support Lead duties that include managing staff and owning KPIs typically fall at Level III or IV. Use the OFLC Wage Search to verify the employer's intended wage level before signing an offer letter.
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Find Support Lead JobsSupport Lead Green Card Sponsorship: Frequently Asked Questions
Do Support Lead positions commonly qualify for EB-2 or EB-3 green card sponsorship?
Most Support Lead roles qualify under EB-3 as skilled workers or professionals requiring a bachelor's degree. EB-2 applies when the employer can document that the position normally requires an advanced degree, which is less common for this title. Either category leads to lawful permanent residency through the same PERM and I-140 process.
How does green card sponsorship differ from H-1B sponsorship for a Support Lead role?
H-1B is a temporary status with an annual cap and lottery risk. EB-3 green card sponsorship has no annual cap for most countries and results in permanent residency rather than a fixed-term work authorization. The tradeoff is timeline: PERM labor certification, I-140 approval, and adjustment of status together typically take two to four years, longer than an initial H-1B approval.
What documentation strengthens a PERM application for a Support Lead role?
The employer's job description must specify minimum requirements tied to the actual duties. For a Support Lead, that means documenting escalation responsibilities, team size, and any specialized tooling or domain knowledge required. If your degree is from outside the U.S., a credential evaluation from a NACES-member organization helps confirm equivalency before USCIS reviews the I-140.
Where can I find employers who sponsor green cards for Support Lead jobs?
Migrate Mate lets you search specifically for employers with green card sponsorship history in support and operations roles. Because it surfaces PERM filing data by job title, you can see which companies have sponsored Support Lead positions before, which is a reliable indicator that they'll sponsor again rather than steering you toward H-1B only.
Can I switch employers after my green card process has started?
You can change employers after your I-140 is approved and your priority date is current, using AC21 portability, provided the new role is in the same or a similar occupational classification. Moving jobs before I-140 approval restarts the PERM process. Confirm any job change with your immigration counsel before accepting a new offer to avoid losing your place in the queue.
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