Customer Support Green Card Jobs
Customer Support roles can qualify for EB-3 green card sponsorship when the position requires a bachelor's degree or equivalent training. Employers file PERM labor certification with DOL before sponsoring permanent residency, and many call center, technical support, and client success roles meet the skilled worker threshold for sponsorship.
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Get Access To All JobsINTRODUCTION
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.
LOCATION
This role will be working onsite at our Latham, NY office.
JOB SUMMARY
The Customer Support Supervisor is responsible for overseeing the day-to-day operations of the customer support team, ensuring that high standards of customer service are met. This role involves managing a team of customer support agents, providing coaching and support, addressing complex client concerns, and maintaining a positive and productive team environment. The Customer Support Supervisor plays a key role in delivering excellent service to clients while ensuring that team performance aligns with company goals.
DUTIES & RESPONSIBILITIES
Leadership & Team Management
- Oversee a team of customer support agents, providing guidance, coaching, and feedback
- Conduct regular performance reviews and support ongoing development
- Assist in onboarding and training new team members
Performance Management & Accountability
- Monitor and evaluate team performance against KPIs and service standards
- Ensure high levels of performance, productivity, and service quality
- Use data and metrics to drive accountability and improvements
Customer Experience & Escalation Management
- Handle escalated customer inquiries, concerns, or complaints
- Ensure timely, effective resolutions with a focus on customer satisfaction
- Advocate for clients and ensure their needs are addressed
Process Improvement & Operational Excellence
- Identify opportunities to improve processes, workflows, and tools
- Implement changes to increase efficiency and client satisfaction
- Ensure adherence to quality, professionalism, and compliance standards
Workforce Planning & Scheduling
- Assist in scheduling and staffing to meet service demand
- Ensure adequate coverage and operational efficiency
Data Analysis & Reporting
- Generate reports on team performance, customer feedback, and KPIs
- Analyze trends and provide insights to leadership
Cross-Functional Collaboration
- Partner with Operations, Enrollment, Compliance, and other teams
- Align on client needs and improve the overall customer experience
BASIC QUALIFICATIONS
- Proven ability to lead, motivate, and coach a team to deliver exceptional customer service.
- Strong ability to handle complex customer issues, providing effective and efficient resolutions.
- Excellent verbal and written communication skills with the ability to interact professionally with clients and team members.
- Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
- A passion for delivering exceptional service and ensuring client satisfaction.
- Understanding of industry regulations and best practices related to customer service in healthcare or home care services is a plus.
- Comfort with using CRM systems, scheduling tools, and other customer service technologies.
PREFERRED QUALIFICATIONS
Education: High school diploma or equivalent required; associate or bachelor’s degree preferred, professional experience in a related field may be considered in lieu of formal degree.
Experience: 2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.
COMPENSATION
- Salary: $60,000 - $70,000 annually
SUPERVISORY RESPONSIBILITY
10-12 direct reports
WORKING CONDITIONS
On-site in Latham, NY
SCHEDULE
Monday–Friday with occasional evening hours and rotating Saturdays.
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
INTRODUCTION
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.
LOCATION
This role will be working onsite at our Latham, NY office.
JOB SUMMARY
The Customer Support Supervisor is responsible for overseeing the day-to-day operations of the customer support team, ensuring that high standards of customer service are met. This role involves managing a team of customer support agents, providing coaching and support, addressing complex client concerns, and maintaining a positive and productive team environment. The Customer Support Supervisor plays a key role in delivering excellent service to clients while ensuring that team performance aligns with company goals.
DUTIES & RESPONSIBILITIES
Leadership & Team Management
- Oversee a team of customer support agents, providing guidance, coaching, and feedback
- Conduct regular performance reviews and support ongoing development
- Assist in onboarding and training new team members
Performance Management & Accountability
- Monitor and evaluate team performance against KPIs and service standards
- Ensure high levels of performance, productivity, and service quality
- Use data and metrics to drive accountability and improvements
Customer Experience & Escalation Management
- Handle escalated customer inquiries, concerns, or complaints
- Ensure timely, effective resolutions with a focus on customer satisfaction
- Advocate for clients and ensure their needs are addressed
Process Improvement & Operational Excellence
- Identify opportunities to improve processes, workflows, and tools
- Implement changes to increase efficiency and client satisfaction
- Ensure adherence to quality, professionalism, and compliance standards
Workforce Planning & Scheduling
- Assist in scheduling and staffing to meet service demand
- Ensure adequate coverage and operational efficiency
Data Analysis & Reporting
- Generate reports on team performance, customer feedback, and KPIs
- Analyze trends and provide insights to leadership
Cross-Functional Collaboration
- Partner with Operations, Enrollment, Compliance, and other teams
- Align on client needs and improve the overall customer experience
BASIC QUALIFICATIONS
- Proven ability to lead, motivate, and coach a team to deliver exceptional customer service.
- Strong ability to handle complex customer issues, providing effective and efficient resolutions.
- Excellent verbal and written communication skills with the ability to interact professionally with clients and team members.
- Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
- A passion for delivering exceptional service and ensuring client satisfaction.
- Understanding of industry regulations and best practices related to customer service in healthcare or home care services is a plus.
- Comfort with using CRM systems, scheduling tools, and other customer service technologies.
PREFERRED QUALIFICATIONS
Education: High school diploma or equivalent required; associate or bachelor’s degree preferred, professional experience in a related field may be considered in lieu of formal degree.
Experience: 2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.
COMPENSATION
- Salary: $60,000 - $70,000 annually
SUPERVISORY RESPONSIBILITY
10-12 direct reports
WORKING CONDITIONS
On-site in Latham, NY
SCHEDULE
Monday–Friday with occasional evening hours and rotating Saturdays.
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
See all 113,697+ Customer Support jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support roles.
Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Support
Document your specialized product knowledge
PERM requires proving the role needs skills beyond generic customer service. Gather certifications, performance reviews, and records of specialized software or domain expertise that show your background matches the job's minimum requirements exactly.
Target employers with active PERM filing history
Many Customer Support roles appear at employers who sponsor primarily technical staff. Use OFLC's PERM disclosure data to identify companies that have filed for support-specific job titles, not just engineering or management positions.
Search Migrate Mate for sponsoring employers
Customer Support sponsorship is concentrated in specific industries like SaaS, financial services, and healthcare tech. Use Migrate Mate to filter green card sponsoring employers by role and industry so you apply only where active sponsorship history exists.
Confirm E-Verify enrollment before accepting offers
Employers must be E-Verify enrolled to sponsor green cards. Ask the recruiter directly before investing time in interviews. Many smaller customer experience teams handle hiring independently and may not have the infrastructure USCIS requires for sponsorship.
Request a prevailing wage check using OFLC Wage Search
DOL determines a wage floor for your job title and location before PERM proceeds. Look up your role in the OFLC Wage Search tool and verify the employer's offered salary meets the required level, since a below-threshold offer will stall the filing.
Customer Support jobs are hiring across the US. Find yours.
Find Customer Support JobsCustomer Support Green Card Sponsorship: Frequently Asked Questions
Do Customer Support roles qualify for EB-3 green card sponsorship?
Yes. Customer Support positions that require a bachelor's degree or two or more years of specialized training typically qualify under the EB-3 skilled worker category. Roles involving technical troubleshooting, enterprise software support, or domain-specific knowledge generally meet PERM's minimum qualification standard more easily than general call-center positions.
How does green card sponsorship differ from H-1B sponsorship for Customer Support?
H-1B sponsorship is temporary, capped at 85,000 annually, and requires lottery selection. EB-3 green card sponsorship has no annual lottery and leads to permanent residency, but it takes longer. The PERM labor certification process alone can take one to two years before USCIS even reviews the I-140 petition, so planning ahead matters.
What does the PERM labor certification process involve for a Customer Support hire?
Your employer must advertise the position through DOL-prescribed recruitment steps, document that no qualified U.S. worker was available, and certify a prevailing wage to DOL. For Customer Support roles, job duties and minimum requirements must be precisely worded in the PERM application so they align with your actual background and the advertised vacancy.
How can I find Customer Support employers who sponsor green cards?
Most generic job boards don't filter by sponsorship history. Migrate Mate lets you search specifically for Customer Support roles at employers with active green card filing records, which saves you from applying to companies that have never sponsored and won't start the PERM process for a support hire.
Can I stay in the U.S. while my green card application is pending in a Customer Support role?
Yes, if you maintain a valid underlying status such as H-1B or F-1 OPT while the EB-3 process progresses. Once your I-485 adjustment of status application is pending with USCIS, you can also apply for an Employment Authorization Document and advance parole, which lets you work and travel without relying solely on your original visa status.
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