Green Card Product Support Specialist Jobs
Product Support Specialist roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, where your employer files with DOL before petitioning USCIS for permanent residency. Sponsorship converts a temporary work authorization into a permanent U.S. immigration benefit tied to your specific role and employer.
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Get Access To All JobsINTRODUCTION
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! You'll be the voice of Figma as you help to create seamless experiences for our customers every day. Engaging with our customers requires critical thinking, an investigative mindset and impeccable communication skills. We're looking for someone who is technically curious, brings high standards to their work, and thrives in a collaborative, high-velocity environment. This is a full time role that can be held from one of our US hubs or remotely in the United States.
ROLE AND RESPONSIBILITIES
What you'll do at Figma:
- Interact with Figma customers daily via email, taking ownership over cases from start to resolution
- Develop expertise of Figma's products and the journey of our customers to accurately diagnose and solve sophisticated inquiries
- Define and improve processes within our Product Support function, ensuring we deliver premium customer experiences at scale
- Operate as the voice of the customer, capturing both product and process gaps in the experience
- Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
BASIC QUALIFICATIONS
- 2+ years in customer support, preferably in a SaaS environment
- Resilient and adaptable - performs well through change and ambiguity
- Strong communicator - translates complex ideas for both technical and non-technical audiences
- Empathetic problem-solver who goes above and beyond for customers
- Action-oriented with a customer-first mindset, plus availability for an 8am–5pm PT shift
PREFERRED QUALIFICATIONS
While it's not required, it's an added plus if you also have:
- Experience with a design tool such as Figma, Sketch, Adobe
- Experience with Zendesk
COMPENSATION
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
- Hourly Base Pay Range: $37.50—$65.40 USD
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
EEO STATEMENT
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
INTRODUCTION
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! You'll be the voice of Figma as you help to create seamless experiences for our customers every day. Engaging with our customers requires critical thinking, an investigative mindset and impeccable communication skills. We're looking for someone who is technically curious, brings high standards to their work, and thrives in a collaborative, high-velocity environment. This is a full time role that can be held from one of our US hubs or remotely in the United States.
ROLE AND RESPONSIBILITIES
What you'll do at Figma:
- Interact with Figma customers daily via email, taking ownership over cases from start to resolution
- Develop expertise of Figma's products and the journey of our customers to accurately diagnose and solve sophisticated inquiries
- Define and improve processes within our Product Support function, ensuring we deliver premium customer experiences at scale
- Operate as the voice of the customer, capturing both product and process gaps in the experience
- Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
BASIC QUALIFICATIONS
- 2+ years in customer support, preferably in a SaaS environment
- Resilient and adaptable - performs well through change and ambiguity
- Strong communicator - translates complex ideas for both technical and non-technical audiences
- Empathetic problem-solver who goes above and beyond for customers
- Action-oriented with a customer-first mindset, plus availability for an 8am–5pm PT shift
PREFERRED QUALIFICATIONS
While it's not required, it's an added plus if you also have:
- Experience with a design tool such as Figma, Sketch, Adobe
- Experience with Zendesk
COMPENSATION
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
- Hourly Base Pay Range: $37.50—$65.40 USD
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
EEO STATEMENT
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Product Support Specialist
Match your credentials to the right EB tier
EB-2 requires a master's degree or bachelor's plus five years of progressive experience in a related technical or support field. EB-3 covers bachelor's degree holders. Confirm which tier your current credentials support before applying to PERM-sponsoring roles.
Identify employers who file PERM consistently
Search DOL PERM disclosure data to see which technology, SaaS, or enterprise software companies have certified labor applications for Product Support Specialist roles recently. Past PERM filings signal an employer has the legal infrastructure and willingness to sponsor.
Find green card sponsoring jobs on Migrate Mate
Migrate Mate filters job listings specifically by green card sponsorship eligibility, so you're not guessing whether an employer will sponsor. Search Product Support Specialist roles and confirm EB-2 or EB-3 eligibility directly in the listing before applying.
Verify the prevailing wage before negotiating your offer
DOL sets the prevailing wage your employer must pay during PERM. Use the OFLC Wage Search to look up wage levels for your job title and work location before negotiating. Accepting below the prevailing wage can delay or invalidate the PERM filing.
Clarify sponsorship scope in your offer letter
Ask your employer to specify in writing whether sponsorship covers only PERM and I-140, or extends through adjustment of status. Some employers stop at I-140 approval, which changes your timeline and out-of-pocket exposure significantly.
Document your technical specialization for the PERM job description
PERM requires your employer to define minimum job requirements that match your qualifications without being tailored specifically to you. Product Support roles spanning CRM platforms, APIs, or enterprise software integrations can support more specific degree or experience requirements than generic support titles.
Green Card Product Support Specialist: Frequently Asked Questions
Do Product Support Specialist roles actually qualify for EB-2 or EB-3 green card sponsorship?
Yes. Product Support Specialist positions can qualify under EB-3 when the role requires at least a bachelor's degree in a relevant field such as computer science, information systems, or engineering. EB-2 eligibility applies when the employer requires an advanced degree or you can demonstrate an advanced degree equivalent through a combination of education and progressive experience. The job description must clearly establish those minimum requirements during the PERM process.
How does green card sponsorship differ from H-1B for a Product Support Specialist role?
H-1B visa is a temporary status with a three-year initial period and an annual lottery, while EB-2 and EB-3 green card sponsorship leads to permanent residency with no lottery. PERM processing adds six to twelve months before USCIS even sees your I-140 petition, so the overall timeline is longer, but the outcome is a permanent immigration benefit rather than a renewable nonimmigrant status that depends on continued lottery selection.
What does the PERM process look like for a Product Support Specialist?
Your employer files a labor certification application with DOL, proving through recruitment that no qualified U.S. worker is available for the role at the prevailing wage. The job duties and minimum requirements in the PERM application must match your actual position. After DOL certifies the application, your employer files an I-140 immigrant petition with USCIS. You then file for adjustment of status or go through consular processing, depending on your current immigration status and priority date.
How do I find Product Support Specialist jobs where the employer will actually sponsor a green card?
Most job postings don't specify whether sponsorship extends to a green card rather than just H-1B. Migrate Mate lets you search Product Support Specialist roles filtered specifically by green card sponsorship eligibility, so you can focus your applications on employers who have already indicated willingness to go through PERM. Cross-referencing with DOL PERM disclosure data for a company's filing history also helps confirm that sponsorship is a real operational practice, not just a checkbox in a job posting.
Can I switch employers after my I-140 is approved but before my green card is granted?
Under AC21 portability, you can change employers after your I-140 has been approved and your adjustment of status application has been pending for at least 180 days, as long as the new role is in the same or a similar occupational classification. For Product Support Specialist roles, a move to a comparable technical support or customer success position at a different company generally qualifies, but you should consult an immigration attorney before making the transition to avoid jeopardizing your pending case.