Green Card Customer Success Consultant Jobs
Customer Success Consultant roles qualify for EB-2 or EB-3 green card sponsorship when the position requires a bachelor's degree in business, communications, or a related field. Employers file a PERM labor certification with DOL before sponsoring permanent residency, making sponsorship a longer but permanent path compared to temporary work visas.
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Get Access To All JobsAbout Centric Software:
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Customer Success Consultant
Retail Planning and Pricing
Reports to: VP of Customer Success Consulting, Planning and Pricing
About the Team
Our combined Retail Planning and Pricing team brings together business consultants, customer success and support specialists, project managers, architects, and data science and engineering experts. We help retailers and brands connect planning and pricing decisions across the product lifecycle, from pre-season planning and assortment decisions to in-season demand forecasting, allocation, replenishment and price optimisation. Working as a global team, we combine retail expertise with AI-powered technology to help customers improve inventory performance, revenue, margins and operational efficiency.
About the Role
We are looking for a Customer Success Consultant to support customer onboarding and ongoing success after go-live for our AI-driven Retail Planning and Pricing SaaS platform. You’ll combine business consulting expertise with an understanding of merchandise planning, pricing and analytics to help customers adopt the solution and realise its value. This role spans implementation, product adoption and long-term customer relationships.
What You Will Do
- Own and develop a portfolio of 5–10 customers, building strategic relationships and long-term roadmaps.
- Act as the business subject matter expert during onboarding, helping customers adopt the platform effectively.
- Work with solution architects, data science and engineering teams, and project managers to define the solution and configuration that best meet each customer’s needs.
- Create and maintain a detailed business blueprint, mapping customer structures, processes and requirements to the solution.
- Identify gaps and opportunities in customer processes and recommend configuration changes or other improvements.
- Analyse markdown and inventory optimisation results, develop an understanding of the AI models and manage customer acceptance of their recommendations.
- Lead quarterly business reviews, user training, change requests and upgrades, meeting customers remotely and on site as needed.
- Partner with Customer Support to maintain operational satisfaction and gather customer feedback through Net Promoter Score surveys.
- Manage, communicate and document configurations, incidents, feature requests and change requests, coordinating timely internal follow-up.
- Provide feedback to Product teams and continuously improve customer success, project, service and requirements management processes.
- Work with account managers and pre-sales colleagues on upsell and cross-sell opportunities.
Track customer-specific time and effort accurately.
What You Bring
- A degree in business administration, management, merchandising or a related technical field.
- Experience in retail merchandising and consulting, preferably within fashion and lifestyle.
- Strong analytical and logical reasoning skills, with the ability to translate customer processes into solution designs and roadmaps.
- A solution-oriented approach, strong communication skills and confidence working with customers and stakeholders at all levels.
- Comfort working in a SaaS environment and familiarity with Microsoft Office applications and business intelligence tools.
- Business-fluent English.
- Initiative, curiosity and a willingness to learn and take ownership of challenges.
- Ability to collaborate in a dynamic, diverse and multinational team.
Willingness to travel occasionally; customers are primarily served remotely.
Additional Experience
The following would be an advantage:
- Additional languages.
Why Join Us
Join a global team working at the intersection of retail, enterprise software and applied AI. You’ll have the opportunity to contribute to business-critical customer outcomes, develop your expertise and collaborate with colleagues across our combined Retail Planning and Pricing team.
Compensation and Benefits
The anticipated base salary range for this position is $100,000 – $130,000 per year. Actual compensation will be determined based on factors such as the candidate’s experience, skills, qualifications, and work location.
This position may also be eligible for a bonus. Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
About Centric Software:
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Customer Success Consultant
Retail Planning and Pricing
Reports to: VP of Customer Success Consulting, Planning and Pricing
About the Team
Our combined Retail Planning and Pricing team brings together business consultants, customer success and support specialists, project managers, architects, and data science and engineering experts. We help retailers and brands connect planning and pricing decisions across the product lifecycle, from pre-season planning and assortment decisions to in-season demand forecasting, allocation, replenishment and price optimisation. Working as a global team, we combine retail expertise with AI-powered technology to help customers improve inventory performance, revenue, margins and operational efficiency.
About the Role
We are looking for a Customer Success Consultant to support customer onboarding and ongoing success after go-live for our AI-driven Retail Planning and Pricing SaaS platform. You’ll combine business consulting expertise with an understanding of merchandise planning, pricing and analytics to help customers adopt the solution and realise its value. This role spans implementation, product adoption and long-term customer relationships.
What You Will Do
- Own and develop a portfolio of 5–10 customers, building strategic relationships and long-term roadmaps.
- Act as the business subject matter expert during onboarding, helping customers adopt the platform effectively.
- Work with solution architects, data science and engineering teams, and project managers to define the solution and configuration that best meet each customer’s needs.
- Create and maintain a detailed business blueprint, mapping customer structures, processes and requirements to the solution.
- Identify gaps and opportunities in customer processes and recommend configuration changes or other improvements.
- Analyse markdown and inventory optimisation results, develop an understanding of the AI models and manage customer acceptance of their recommendations.
- Lead quarterly business reviews, user training, change requests and upgrades, meeting customers remotely and on site as needed.
- Partner with Customer Support to maintain operational satisfaction and gather customer feedback through Net Promoter Score surveys.
- Manage, communicate and document configurations, incidents, feature requests and change requests, coordinating timely internal follow-up.
- Provide feedback to Product teams and continuously improve customer success, project, service and requirements management processes.
- Work with account managers and pre-sales colleagues on upsell and cross-sell opportunities.
Track customer-specific time and effort accurately.
What You Bring
- A degree in business administration, management, merchandising or a related technical field.
- Experience in retail merchandising and consulting, preferably within fashion and lifestyle.
- Strong analytical and logical reasoning skills, with the ability to translate customer processes into solution designs and roadmaps.
- A solution-oriented approach, strong communication skills and confidence working with customers and stakeholders at all levels.
- Comfort working in a SaaS environment and familiarity with Microsoft Office applications and business intelligence tools.
- Business-fluent English.
- Initiative, curiosity and a willingness to learn and take ownership of challenges.
- Ability to collaborate in a dynamic, diverse and multinational team.
Willingness to travel occasionally; customers are primarily served remotely.
Additional Experience
The following would be an advantage:
- Additional languages.
Why Join Us
Join a global team working at the intersection of retail, enterprise software and applied AI. You’ll have the opportunity to contribute to business-critical customer outcomes, develop your expertise and collaborate with colleagues across our combined Retail Planning and Pricing team.
Compensation and Benefits
The anticipated base salary range for this position is $100,000 – $130,000 per year. Actual compensation will be determined based on factors such as the candidate’s experience, skills, qualifications, and work location.
This position may also be eligible for a bonus. Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
See all Green Card Customer Success Consultant Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Success Consultant
Document your degree-to-role alignment
PERM requires your employer to prove the role has a minimum degree requirement. A Customer Success Consultant position tied to business administration, information systems, or communications strengthens that case and supports EB-2 or EB-3 classification.
Target companies with PERM filing history
SaaS, enterprise software, and cloud services firms regularly sponsor customer success roles through PERM. Search DOL disclosure data via the OFLC Wage Search to confirm which employers have filed for this specific job title before applying.
Search green card roles using Migrate Mate
Migrate Mate filters Customer Success Consultant openings by employers with active green card sponsorship history, so you're not guessing which companies will file. Apply directly to roles where EB-2 or EB-3 sponsorship is already confirmed.
Negotiate sponsorship terms before accepting an offer
Confirm whether your employer will cover PERM filing costs and attorney fees before signing. Some companies sponsor the I-140 but require you to cover adjustment-of-status expenses, which affects your total cost and timeline planning.
Understand how PERM classification affects your timeline
EB-3 sponsorship for Customer Success Consultant roles requires a bachelor's degree and a job-specific PERM filing. For most countries outside India and China, priority dates are current, meaning your green card process can move faster than you'd expect.
Use O*NET to validate specialty occupation framing
Review the Customer Success Consultant occupation profile on O*NET to confirm the standard educational requirements and core competencies. This data supports your employer's PERM documentation and helps frame the role accurately in DOL filings.
Green Card Customer Success Consultant: Frequently Asked Questions
Does a Customer Success Consultant role qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Success Consultant positions qualify under EB-3 as skilled workers requiring a bachelor's degree. EB-2 applies when the role demands an advanced degree or the employer documents that the position requires graduate-level expertise. Your employer's PERM filing will specify the minimum requirements, which determines which category applies.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa is a temporary status with a three-year initial period and annual lottery exposure. EB-2 and EB-3 green card sponsorship through PERM is a permanent path with no annual cap at the filing stage. The process takes longer, typically two to four years including PERM, I-140, and adjustment of status, but the outcome is lawful permanent residency rather than a renewable temporary visa.
What does the PERM labor certification process involve for Customer Success Consultant positions?
Your employer files a PERM application with DOL to prove no qualified U.S. workers are available for the role at the prevailing wage. DOL requires a recruitment campaign including job postings and documentation. Once certified, your employer files an I-140 immigrant petition with USCIS. Current DOL analyst review times can run several months, so your employer should start early.
How do I find Customer Success Consultant jobs where employers are willing to sponsor a green card?
Many employers hire for customer success roles but have not explicitly committed to PERM sponsorship in job postings. Migrate Mate lets you filter Customer Success Consultant openings by employers with confirmed green card sponsorship history, which removes the guesswork and focuses your applications on companies that have already sponsored similar roles.
Can I switch jobs after my employer files my EB-3 I-140?
Once your I-140 is approved and your priority date is more than 180 days old, portability rules under AC21 allow you to change to a same or similar role without losing your place in line. Customer success and account management roles are generally portable to each other, but your new employer should confirm the role meets the same occupational classification before you accept.