Green Card Customer Success Jobs
Customer Success roles at U.S. companies can qualify for EB-2 or EB-3 green card sponsorship when the position requires a bachelor's degree and specialized expertise. Employers file a PERM labor certification with DOL before sponsoring, making early sponsorship conversations and documented qualifications essential for foreign professionals.
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Get Access To All JobsGet to Know Your Team
- INTEGRIS Health, Oklahoma's largest not-for-profit health systems, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
- Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, Medical benefits through the extensive INTEGRIS Health Network, financial assistance for continued education, 24/7 health support and more.
- Take the first step toward growing your career by joining us.
ROLE AND RESPONSIBILITIES
The Epic Connect Customer Success Manager (CSM) will oversee all customer relationships and communications, and is responsible for ensuring overall customer satisfaction, and that all SLAs are met. This position will also help manage all implementations and ensure that all timelines are met. This position serves as a direct contact to clients. As a direct contact point, this position will answer day-to-day questions, support product implementation activities, and manage the client’s product once it is in a production environment.
The Epic Connect CSM reports to the ITS Manager of Community Connect.
Job responsibilities for the Epic Connect CSM include, but are not limited to, the following:
- Follows guidelines from Epic’s Connect Customer Success Manager Checklist to support Epic Connect Sites for which INTEGRIS Health is the Host Site
- Support all pre-sales effort on new Connect opportunities as assigned
- Responsible for assessment and disposition of client requests as well as resolution coordination and communication of client issues
- Plan, develop, and manage a coordinated implementation plan for clients
- Regularly meet with customers to set appropriate expectations, address customer goals, determine target dates, timelines, manage customer tasks, and provide regular project updates during the onboarding and implementation phase of the customer lifecycle
- Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning, and execution
- Oversee all customer relationships and ensure that service needs are being met, and serves as the escalation point for all Client concerns
BASIC QUALIFICATIONS
- Masters degree, or Bachelors degree in related field with 2 years of relevant customer service experience, or Associates degree in related field with 4 years of relevant customer service experience, or 6 years of relevant customer service experience
- Preferred degree in business, Management, Healthcare Administration, or related field
- Strong interaction and customer service skills required, with the ability to resolve conflicts
- Epic experience preferred
- Completion of Epic Connect Success Manager training within 6 months of hire
Get to Know Your Team
- INTEGRIS Health, Oklahoma's largest not-for-profit health systems, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
- Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, Medical benefits through the extensive INTEGRIS Health Network, financial assistance for continued education, 24/7 health support and more.
- Take the first step toward growing your career by joining us.
ROLE AND RESPONSIBILITIES
The Epic Connect Customer Success Manager (CSM) will oversee all customer relationships and communications, and is responsible for ensuring overall customer satisfaction, and that all SLAs are met. This position will also help manage all implementations and ensure that all timelines are met. This position serves as a direct contact to clients. As a direct contact point, this position will answer day-to-day questions, support product implementation activities, and manage the client’s product once it is in a production environment.
The Epic Connect CSM reports to the ITS Manager of Community Connect.
Job responsibilities for the Epic Connect CSM include, but are not limited to, the following:
- Follows guidelines from Epic’s Connect Customer Success Manager Checklist to support Epic Connect Sites for which INTEGRIS Health is the Host Site
- Support all pre-sales effort on new Connect opportunities as assigned
- Responsible for assessment and disposition of client requests as well as resolution coordination and communication of client issues
- Plan, develop, and manage a coordinated implementation plan for clients
- Regularly meet with customers to set appropriate expectations, address customer goals, determine target dates, timelines, manage customer tasks, and provide regular project updates during the onboarding and implementation phase of the customer lifecycle
- Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning, and execution
- Oversee all customer relationships and ensure that service needs are being met, and serves as the escalation point for all Client concerns
BASIC QUALIFICATIONS
- Masters degree, or Bachelors degree in related field with 2 years of relevant customer service experience, or Associates degree in related field with 4 years of relevant customer service experience, or 6 years of relevant customer service experience
- Preferred degree in business, Management, Healthcare Administration, or related field
- Strong interaction and customer service skills required, with the ability to resolve conflicts
- Epic experience preferred
- Completion of Epic Connect Success Manager training within 6 months of hire
See all 16,914+ Green Card Customer Success Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success
Document your degree equivalency early
PERM requires your foreign degree to be evaluated against U.S. standards. Get a credential evaluation from a NACES-member service before applying, so employers don't face unexpected delays when the I-140 stage arrives.
Target companies with PERM filing history
Search DOL's OFLC disclosure data for employers who have filed PERM applications for Customer Success Manager or Customer Success Specialist roles. Prior filings signal an established sponsorship process, not a first-time experiment.
Clarify SOC code classification before offers
Customer Success roles can be classified under multiple Standard Occupational Classification codes, which affects prevailing wage calculations. Ask hiring managers which SOC code they intend to use; a mismatch can trigger a wage audit during PERM.
Use Migrate Mate to filter sponsoring employers
Search Migrate Mate to find Customer Success roles at employers with active green card sponsorship history. Filtering by EB-2 or EB-3 filings saves weeks of manual research through raw OFLC disclosure files.
Negotiate I-140 concurrent filing in your offer
Ask employers to file your I-140 petition concurrently with or immediately after PERM certification. This preserves your priority date faster and protects your green card timeline if you later change roles under AC21 portability.
Verify the prevailing wage tier your role attracts
Use the OFLC Wage Search to check Level I through Level IV wages for your target job title and location. Customer Success Manager roles in major metro areas often fall at Level II or III, which directly affects what the employer must pay under PERM.
Green Card Customer Success: Frequently Asked Questions
Do Customer Success roles typically qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Success Manager and Customer Success Specialist positions qualify at the EB-3 professional level, which requires a bachelor's degree. Roles involving strategic account management, technical implementation, or team leadership may qualify at the EB-2 level if the employer can document an advanced degree requirement or the candidate holds a master's degree with specialized credentials.
How does green card sponsorship differ from H-1B for a Customer Success professional?
Green card sponsorship through PERM leads to permanent residency rather than a temporary status that requires renewal every few years. Unlike the H-1B visa, the EB-3 green card process has no annual lottery, though per-country backlogs can affect nationals from India and China. PERM itself typically takes 12 to 24 months before the I-140 is even filed, so starting early matters significantly.
What documentation should I prepare before asking an employer to sponsor my green card?
Gather your foreign degree credential evaluation, transcripts, employment verification letters from prior roles, and any certifications specific to customer success platforms or methodologies. PERM requires the employer to document that no qualified U.S. worker applied for the role, so having a clean, detailed resume that maps your qualifications to the posted job description speeds up the recruitment audit.
Where can I find Customer Success employers who actively sponsor green cards?
Migrate Mate lets you search Customer Success roles filtered by employers with documented EB-2 or EB-3 green card filing history. This is faster than manually searching raw OFLC disclosure data and helps you prioritize companies that already have an immigration process in place rather than trying to build one from scratch with your offer.
Can I change employers after my PERM is certified but before I have a green card?
Once your I-140 is approved and your priority date is more than 180 days old, AC21 portability allows you to move to a similar role at a new employer without losing your place in the green card queue. For Customer Success professionals, the new role must be in the same or a closely related occupational classification, so documenting the similarity between positions matters.