Green Card Customer Success Jobs
Customer Success roles at U.S. companies can qualify for EB-2 or EB-3 green card sponsorship when the position requires a bachelor's degree and specialized expertise. Employers file a PERM labor certification with DOL before sponsoring, making early sponsorship conversations and documented qualifications essential for foreign professionals.
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Ready to be a Titan?
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry.
What you'll do:
- Develop a portfolio of ~40 Enterprise Property Care customer accounts, all of which are high-touch customers with complex needs.
- By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
- Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
- Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.
- Help find new ways to continuously improve our customers experience, both in our product and processes.
- Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
- Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
- Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.
What you'll bring:
- 4+ years of combined experience account and/or project management experience in a customer facing role.
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
- Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
- Demonstrated ability for and interest in project management and analyzing data sets.
- Intelligent, quick thinking, fast learning, and solution oriented.
- To be an adaptable team player with strong communication and organizational skills.
- < 15% travel nationwide.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $92,600 USD - $139,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $86,600 USD - $129,800 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
Job Description
Ready to be a Titan?
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry.
What you'll do:
- Develop a portfolio of ~40 Enterprise Property Care customer accounts, all of which are high-touch customers with complex needs.
- By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
- Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
- Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.
- Help find new ways to continuously improve our customers experience, both in our product and processes.
- Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
- Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
- Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.
What you'll bring:
- 4+ years of combined experience account and/or project management experience in a customer facing role.
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
- Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
- Demonstrated ability for and interest in project management and analyzing data sets.
- Intelligent, quick thinking, fast learning, and solution oriented.
- To be an adaptable team player with strong communication and organizational skills.
- < 15% travel nationwide.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $92,600 USD - $139,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $86,600 USD - $129,800 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
See all 537+ Green Card Customer Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Success Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success
Document your degree equivalency early
PERM requires your foreign degree to be evaluated against U.S. standards. Get a credential evaluation from a NACES-member service before applying, so employers don't face unexpected delays when the I-140 stage arrives.
Target companies with PERM filing history
Search DOL's OFLC disclosure data for employers who have filed PERM applications for Customer Success Manager or Customer Success Specialist roles. Prior filings signal an established sponsorship process, not a first-time experiment.
Clarify SOC code classification before offers
Customer Success roles can be classified under multiple Standard Occupational Classification codes, which affects prevailing wage calculations. Ask hiring managers which SOC code they intend to use; a mismatch can trigger a wage audit during PERM.
Use Migrate Mate to filter sponsoring employers
Search Migrate Mate to find Customer Success roles at employers with active green card sponsorship history. Filtering by EB-2 or EB-3 filings saves weeks of manual research through raw OFLC disclosure files.
Negotiate I-140 concurrent filing in your offer
Ask employers to file your I-140 petition concurrently with or immediately after PERM certification. This preserves your priority date faster and protects your green card timeline if you later change roles under AC21 portability.
Verify the prevailing wage tier your role attracts
Use the OFLC Wage Search to check Level I through Level IV wages for your target job title and location. Customer Success Manager roles in major metro areas often fall at Level II or III, which directly affects what the employer must pay under PERM.
Green Card Customer Success: Frequently Asked Questions
Do Customer Success roles typically qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Success Manager and Customer Success Specialist positions qualify at the EB-3 professional level, which requires a bachelor's degree. Roles involving strategic account management, technical implementation, or team leadership may qualify at the EB-2 level if the employer can document an advanced degree requirement or the candidate holds a master's degree with specialized credentials.
How does green card sponsorship differ from H-1B for a Customer Success professional?
Green card sponsorship through PERM leads to permanent residency rather than a temporary status that requires renewal every few years. Unlike the H-1B visa, the EB-3 green card process has no annual lottery, though per-country backlogs can affect nationals from India and China. PERM itself typically takes 12 to 24 months before the I-140 is even filed, so starting early matters significantly.
What documentation should I prepare before asking an employer to sponsor my green card?
Gather your foreign degree credential evaluation, transcripts, employment verification letters from prior roles, and any certifications specific to customer success platforms or methodologies. PERM requires the employer to document that no qualified U.S. worker applied for the role, so having a clean, detailed resume that maps your qualifications to the posted job description speeds up the recruitment audit.
Where can I find Customer Success employers who actively sponsor green cards?
Migrate Mate lets you search Customer Success roles filtered by employers with documented EB-2 or EB-3 green card filing history. This is faster than manually searching raw OFLC disclosure data and helps you prioritize companies that already have an immigration process in place rather than trying to build one from scratch with your offer.
Can I change employers after my PERM is certified but before I have a green card?
Once your I-140 is approved and your priority date is more than 180 days old, AC21 portability allows you to move to a similar role at a new employer without losing your place in the green card queue. For Customer Success professionals, the new role must be in the same or a closely related occupational classification, so documenting the similarity between positions matters.