Customer Success Green Card Jobs
Customer Success roles at U.S. companies can qualify for EB-2 or EB-3 green card sponsorship when the position requires a bachelor's degree and specialized expertise. Employers file a PERM labor certification with DOL before sponsoring, making early sponsorship conversations and documented qualifications essential for foreign professionals.
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Get Access To All JobsCompany Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions’ mission to connect people in the moments that matter. Our team ensures that the Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty.
Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions’ capabilities with each customer’s strategic priorities. CSAs use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships.
We partner closely with Sales, Product, Deployment, and Support teams across Motorola Solutions to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the Customer Success organization helps customers fully integrate our solutions into daily operations, maximize their investment, and advocate for Motorola Solutions as a strategic, long-term partner.
Job Description
The Customer Success Advocate is a front-line, customer-facing role responsible for ensuring that customers realize the full value of Motorola Solutions’ hybrid-cloud portfolio. This role focuses on driving product adoption, advancing workflow maturity, and strengthening long-term relationships. Success is measured by the ability to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy.
As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region, working under the guidance of the Senior Manager, Regional Customer Success. You will engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios.
Responsibilities/Expectations:
- Reducing Time to First Value for new deployments.
- Moving customers through increasingly advanced usage tiers.
- Identifying risks to adoption and retention early and driving mitigation plans.
- Surfacing expansion and cross-sell opportunities based on usage and outcomes.
Customer Engagement & Adoption:
- Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio.
- Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs.
- Ensure customers and key work partners clearly understand the “why behind the buy” and that configurations align to their operational goals and workflows.
- Drive high adoption of licensed features, with specific focus on daily active usage and mission-critical workflows.
Workflow Maturity & Value Realization:
- Apply a “Good-Better-Best” framework to guide customers from basic use to advanced, integrated workflows.
- Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices.
- Partner with customers to define success criteria, baselines, and measurable outcomes (e.g., response times, call handling efficiency, situational awareness).
- Document and communicate customer success stories, including measurable impacts and operational improvements.
Health Monitoring & Risk Management:
- Monitor account health via adoption, license activation, utilization, and customer feedback data.
- Identify early warning signs of churn risk or declining engagement and execute mitigation plans in partnership with the Senior Manager and cross-functional teams.
- Capture and escalate customer issues, blockers, and product gaps to the appropriate internal teams (Support, Product, Deployment) to drive resolution.
Cross-Functional Collaboration:
- Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal.
- Provide structured feedback to Product and Sales on customer needs, feature requests, and usage trends.
- Support Sales in renewal and expansion cycles by providing adoption insights, success stories, and risk assessments.
Preferred Skills:
- Public Safety / Government Technology Experience: Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments.
- Customer Success & Adoption Skills: Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction).
- Data & Tools Fluency: Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends.
- Communication & Influence: Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps.
- Problem-Solving & Ownership: Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers.
Travel Requirements:
- Up to 30–40% travel within the assigned region, as needed for on-site customer meetings, regional events, and internal collaboration.
Target Base Salary Range: $100,000 - $110,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
Required Skills:
- High School diploma, Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or a related field; or equivalent practical experience.
- 3+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role, and experience working with SaaS, cloud, or mission-critical technology products.
- Must be able to obtain a background clearance as required by our government customers.
LI-JM3
LI-REMOTE
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions’ mission to connect people in the moments that matter. Our team ensures that the Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty.
Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions’ capabilities with each customer’s strategic priorities. CSAs use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships.
We partner closely with Sales, Product, Deployment, and Support teams across Motorola Solutions to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the Customer Success organization helps customers fully integrate our solutions into daily operations, maximize their investment, and advocate for Motorola Solutions as a strategic, long-term partner.
Job Description
The Customer Success Advocate is a front-line, customer-facing role responsible for ensuring that customers realize the full value of Motorola Solutions’ hybrid-cloud portfolio. This role focuses on driving product adoption, advancing workflow maturity, and strengthening long-term relationships. Success is measured by the ability to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy.
As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region, working under the guidance of the Senior Manager, Regional Customer Success. You will engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios.
Responsibilities/Expectations:
- Reducing Time to First Value for new deployments.
- Moving customers through increasingly advanced usage tiers.
- Identifying risks to adoption and retention early and driving mitigation plans.
- Surfacing expansion and cross-sell opportunities based on usage and outcomes.
Customer Engagement & Adoption:
- Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio.
- Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs.
- Ensure customers and key work partners clearly understand the “why behind the buy” and that configurations align to their operational goals and workflows.
- Drive high adoption of licensed features, with specific focus on daily active usage and mission-critical workflows.
Workflow Maturity & Value Realization:
- Apply a “Good-Better-Best” framework to guide customers from basic use to advanced, integrated workflows.
- Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices.
- Partner with customers to define success criteria, baselines, and measurable outcomes (e.g., response times, call handling efficiency, situational awareness).
- Document and communicate customer success stories, including measurable impacts and operational improvements.
Health Monitoring & Risk Management:
- Monitor account health via adoption, license activation, utilization, and customer feedback data.
- Identify early warning signs of churn risk or declining engagement and execute mitigation plans in partnership with the Senior Manager and cross-functional teams.
- Capture and escalate customer issues, blockers, and product gaps to the appropriate internal teams (Support, Product, Deployment) to drive resolution.
Cross-Functional Collaboration:
- Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal.
- Provide structured feedback to Product and Sales on customer needs, feature requests, and usage trends.
- Support Sales in renewal and expansion cycles by providing adoption insights, success stories, and risk assessments.
Preferred Skills:
- Public Safety / Government Technology Experience: Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments.
- Customer Success & Adoption Skills: Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction).
- Data & Tools Fluency: Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends.
- Communication & Influence: Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps.
- Problem-Solving & Ownership: Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers.
Travel Requirements:
- Up to 30–40% travel within the assigned region, as needed for on-site customer meetings, regional events, and internal collaboration.
Target Base Salary Range: $100,000 - $110,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
Required Skills:
- High School diploma, Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or a related field; or equivalent practical experience.
- 3+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role, and experience working with SaaS, cloud, or mission-critical technology products.
- Must be able to obtain a background clearance as required by our government customers.
LI-JM3
LI-REMOTE
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
See all 15,372+ Customer Success jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success roles.
Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success
Document your degree equivalency early
PERM requires your foreign degree to be evaluated against U.S. standards. Get a credential evaluation from a NACES-member service before applying, so employers don't face unexpected delays when the I-140 stage arrives.
Target companies with PERM filing history
Search DOL's OFLC disclosure data for employers who have filed PERM applications for Customer Success Manager or Customer Success Specialist roles. Prior filings signal an established sponsorship process, not a first-time experiment.
Clarify SOC code classification before offers
Customer Success roles can be classified under multiple Standard Occupational Classification codes, which affects prevailing wage calculations. Ask hiring managers which SOC code they intend to use; a mismatch can trigger a wage audit during PERM.
Use Migrate Mate to filter sponsoring employers
Search Migrate Mate to find Customer Success roles at employers with active green card sponsorship history. Filtering by EB-2 or EB-3 filings saves weeks of manual research through raw OFLC disclosure files.
Negotiate I-140 concurrent filing in your offer
Ask employers to file your I-140 petition concurrently with or immediately after PERM certification. This preserves your priority date faster and protects your green card timeline if you later change roles under AC21 portability.
Verify the prevailing wage tier your role attracts
Use the OFLC Wage Search to check Level I through Level IV wages for your target job title and location. Customer Success Manager roles in major metro areas often fall at Level II or III, which directly affects what the employer must pay under PERM.
Customer Success jobs are hiring across the US. Find yours.
Find Customer Success JobsCustomer Success Green Card Sponsorship: Frequently Asked Questions
Do Customer Success roles typically qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Success Manager and Customer Success Specialist positions qualify at the EB-3 professional level, which requires a bachelor's degree. Roles involving strategic account management, technical implementation, or team leadership may qualify at the EB-2 level if the employer can document an advanced degree requirement or the candidate holds a master's degree with specialized credentials.
How does green card sponsorship differ from H-1B for a Customer Success professional?
Green card sponsorship through PERM leads to permanent residency rather than a temporary status that requires renewal every few years. Unlike the H-1B, the EB-3 green card process has no annual lottery, though per-country backlogs can affect nationals from India and China. PERM itself typically takes 12 to 24 months before the I-140 is even filed, so starting early matters significantly.
What documentation should I prepare before asking an employer to sponsor my green card?
Gather your foreign degree credential evaluation, transcripts, employment verification letters from prior roles, and any certifications specific to customer success platforms or methodologies. PERM requires the employer to document that no qualified U.S. worker applied for the role, so having a clean, detailed resume that maps your qualifications to the posted job description speeds up the recruitment audit.
Where can I find Customer Success employers who actively sponsor green cards?
Migrate Mate lets you search Customer Success roles filtered by employers with documented EB-2 or EB-3 green card filing history. This is faster than manually searching raw OFLC disclosure data and helps you prioritize companies that already have an immigration process in place rather than trying to build one from scratch with your offer.
Can I change employers after my PERM is certified but before I have a green card?
Once your I-140 is approved and your priority date is more than 180 days old, AC21 portability allows you to move to a similar role at a new employer without losing your place in the green card queue. For Customer Success professionals, the new role must be in the same or a closely related occupational classification, so documenting the similarity between positions matters.
See which Customer Success employers are hiring and sponsoring visas right now.
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