Technical Support Analyst Green Card Jobs
Technical Support Analyst roles qualify for green card sponsorship under EB-3 for skilled workers or EB-2 for advanced-degree professionals moving into specialized systems or infrastructure positions. Employers file a PERM labor certification with DOL before petitioning USCIS, making it a permanent residency pathway rather than a temporary work authorization.
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Get Access To All JobsAbout us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Leads technical support operations, providing advanced troubleshooting for macOS, Windows, and mobile operating systems (iOS, Android). Mentors and guides team members, coordinates complex hardware and software support, and ensures optimal performance of IT resources. Responsibilities include managing classroom technology, peripheral devices, and enterprise tools such as ServiceNow, SCCM, and Bomgar. Support is delivered proactively via email, phone, and on-site assistance to achieve timely resolutions and exceptional customer service.
Responsibilities
KEY RESPONSIBILITIES:
- Leads technical support operations for macOS, Windows, and mobile platforms
- Mentors and guides assigned team members to ensure high-quality service delivery and performance
- Coordinates complex hardware and software troubleshooting and vendor interaction
- Manages imaging and deployment processes using SCCM and related tools
- Oversees ServiceNow ticketing, asset tracking, and inventory management
- Provides proactive support via email, phone, and on-site assistance
- Manages and maintains departmental tools, spare parts, and supplies
- Ensures compliance with ITIL principles, data protection standards, and endpoint security
- Collaborates with stakeholders to improve classroom technology and AV systems
- Drives continuous improvement initiatives and maintain exceptional customer service
- Coordinates and leads support for required events, conferences, projects, and initiatives
Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience
Other Required Qualifications
Current, valid, and unrestricted driver's license
Required Experience
Three (3) years of related experience.
Preferred Qualifications
Additional Preferred Qualifications
ITIL Foundation certification is a plus
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Experience having led a team or mentored others
Hands-on experience supporting Windows OS, macOS, and mobile devices
Knowledge, Skills, & Abilities
ABILITIES
Able to troubleshoot hardware, software, and network connectivity issues.
Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Strong understanding of ITIL principles and service management best practices.
Experience with and knowledge of Audio Visual and Instructional technology
Knowledge of imaging tools (SCCM) and asset management systems.
Experience handling technical vendor relationships
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, macOS, Windows, iOS, and Android support)
Skilled in using remote support tools (Bomgar) and MDM solutions.
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
Background Check
- Standard Enhanced
- Education
- MVR
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
About us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Leads technical support operations, providing advanced troubleshooting for macOS, Windows, and mobile operating systems (iOS, Android). Mentors and guides team members, coordinates complex hardware and software support, and ensures optimal performance of IT resources. Responsibilities include managing classroom technology, peripheral devices, and enterprise tools such as ServiceNow, SCCM, and Bomgar. Support is delivered proactively via email, phone, and on-site assistance to achieve timely resolutions and exceptional customer service.
Responsibilities
KEY RESPONSIBILITIES:
- Leads technical support operations for macOS, Windows, and mobile platforms
- Mentors and guides assigned team members to ensure high-quality service delivery and performance
- Coordinates complex hardware and software troubleshooting and vendor interaction
- Manages imaging and deployment processes using SCCM and related tools
- Oversees ServiceNow ticketing, asset tracking, and inventory management
- Provides proactive support via email, phone, and on-site assistance
- Manages and maintains departmental tools, spare parts, and supplies
- Ensures compliance with ITIL principles, data protection standards, and endpoint security
- Collaborates with stakeholders to improve classroom technology and AV systems
- Drives continuous improvement initiatives and maintain exceptional customer service
- Coordinates and leads support for required events, conferences, projects, and initiatives
Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience
Other Required Qualifications
Current, valid, and unrestricted driver's license
Required Experience
Three (3) years of related experience.
Preferred Qualifications
Additional Preferred Qualifications
ITIL Foundation certification is a plus
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Experience having led a team or mentored others
Hands-on experience supporting Windows OS, macOS, and mobile devices
Knowledge, Skills, & Abilities
ABILITIES
Able to troubleshoot hardware, software, and network connectivity issues.
Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Strong understanding of ITIL principles and service management best practices.
Experience with and knowledge of Audio Visual and Instructional technology
Knowledge of imaging tools (SCCM) and asset management systems.
Experience handling technical vendor relationships
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, macOS, Windows, iOS, and Android support)
Skilled in using remote support tools (Bomgar) and MDM solutions.
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
Background Check
- Standard Enhanced
- Education
- MVR
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
See all 451+ Technical Support Analyst jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support Analyst roles.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Technical Support Analyst
Document your degree and technical credentials
Gather official transcripts, degree equivalency evaluations, and certifications like CompTIA or ITIL before applying. USCIS scrutinizes whether your credentials meet the specialty occupation threshold for EB-2, so having evaluations ready speeds up the I-140 stage.
Target employers with active PERM filing history
Search the OFLC Wage Search to find companies that have filed PERM applications for Technical Support Analyst roles. Past PERM filings signal that an employer already understands the process and has legal infrastructure in place to sponsor you.
Use Migrate Mate to filter sponsoring employers
Filter your job search to employers with documented green card sponsorship history using Migrate Mate. This cuts out the guesswork of cold-applying to companies that have never sponsored a PERM and saves months of misdirected effort.
Clarify EB-2 versus EB-3 with your employer early
Ask during the offer stage whether the role will be filed under EB-2 or EB-3. EB-2 requires the position to genuinely need an advanced degree, so if the job description lists a bachelor's as sufficient, expect an EB-3 filing and plan your priority date timeline accordingly.
Verify your job duties align with the PERM job description
DOL requires the PERM job description to reflect actual day-to-day duties. Cross-check your offer letter against the O*NET occupation profile for Technical Support Analysts to confirm the listed requirements won't trigger an audit for overly restrictive or mismatch language.
Maintain valid status through the full PERM timeline
PERM certification, I-140 approval, and adjustment of status can together take two to four years. Stay in valid nonimmigrant status throughout, and confirm with your employer that they'll extend your H-1B or other sponsoring visa until your green card is approved.
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Find Technical Support Analyst JobsTechnical Support Analyst Green Card Sponsorship: Frequently Asked Questions
Do Technical Support Analyst roles qualify for EB-2 or EB-3 green card sponsorship?
Most Technical Support Analyst positions qualify under EB-3 as skilled workers, since many job descriptions require a bachelor's degree or equivalent experience rather than an advanced degree. EB-2 is available if the role genuinely requires a master's degree or higher, or if you pursue a National Interest Waiver as a self-petition. Your employer's attorney will determine the appropriate category based on the actual job duties and your credentials.
How does green card sponsorship differ from H-1B for a Technical Support Analyst?
H-1B is a temporary status, capped annually, and subject to the lottery. EB-3 green card sponsorship has no annual cap for most countries and leads to permanent residency. The tradeoff is time: PERM labor certification alone can take six to eighteen months before USCIS even reviews your I-140 petition. For nationals of India or China, priority date backlogs can extend the total timeline significantly beyond that.
What does the PERM labor certification process involve for this role?
Your employer must conduct a supervised recruitment process through DOL to demonstrate that no qualified U.S. worker is available for the Technical Support Analyst position. This includes posting the job, reviewing applications, and documenting why candidates were not selected. DOL then reviews the application, and if certified, the employer can file the I-140 immigrant petition on your behalf. The entire PERM stage typically takes six to twelve months under normal processing conditions.
How can I find Technical Support Analyst jobs that actually offer green card sponsorship?
Most job postings don't specify PERM sponsorship willingness, so searching by employer filing history is more reliable than scanning job descriptions. Migrate Mate lets you search Technical Support Analyst roles filtered by employers with documented green card sponsorship history, which removes the guesswork and helps you focus applications on companies already equipped to file.
Can I switch employers after my PERM is filed but before I get my green card?
Changing employers before I-140 approval generally restarts the PERM process entirely. After I-140 approval and once your priority date is within 180 days of becoming current, portability rules under AC21 allow you to move to a same or similar role without losing your place in line. Technical Support Analyst positions often qualify for portability given the consistent occupational classification, but you should confirm the new role matches your approved petition before resigning.
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