Green Card Customer Success Architect Jobs
Customer Success Architect roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification, which requires employers to document recruiting efforts before filing an I-140 petition. Professionals with a bachelor's degree in a technical or business field and three or more years of enterprise SaaS experience fit the skilled-worker profile that sponsors target.
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Get Access To All JobsINTRODUCTION
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The “Qualified Success Architect, University” will support the Customer Education pillar of Qualified University, our external learning hub for customers and partners. The core focus is content: keeping articles and courses current as the platform evolves, building best practice resources, and ensuring University has the depth to serve audiences across the spectrum — from enterprise to SMB.
ROLE AND RESPONSIBILITIES
What You Will Be Doing:
- Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves
- Develop best practice content for QSAs, admins, and partners — translating product knowledge into clear, practical educational resources
- Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs
- Maintain and update partner certification paths within Qualified University, keeping partner-facing content current
- Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community
- Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey
BASIC QUALIFICATIONS
- 5-10 years of Mid Market/Enterprise software experience
- Prior experience in customer success, customer education, or a similar customer-facing role — experience with the Qualified platform is a strong plus
- Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience
- Highly organized, with the ability to manage a high volume of ongoing content updates across a large library
- Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience
- Experience with content or course authoring tools is a plus
- Interest in community engagement is a plus
- Must be willing to work in a fast-paced startup environment with multiple roles
- You possess a bachelor's degree
- Passion for making customers successful with software solutions
COMPENSATION
- The typical base salary range for this position is $123,100 - $186,300 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
ACCOMMODATIONS
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
POSTING STATEMENT
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
INTRODUCTION
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The “Qualified Success Architect, University” will support the Customer Education pillar of Qualified University, our external learning hub for customers and partners. The core focus is content: keeping articles and courses current as the platform evolves, building best practice resources, and ensuring University has the depth to serve audiences across the spectrum — from enterprise to SMB.
ROLE AND RESPONSIBILITIES
What You Will Be Doing:
- Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves
- Develop best practice content for QSAs, admins, and partners — translating product knowledge into clear, practical educational resources
- Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs
- Maintain and update partner certification paths within Qualified University, keeping partner-facing content current
- Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community
- Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey
BASIC QUALIFICATIONS
- 5-10 years of Mid Market/Enterprise software experience
- Prior experience in customer success, customer education, or a similar customer-facing role — experience with the Qualified platform is a strong plus
- Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience
- Highly organized, with the ability to manage a high volume of ongoing content updates across a large library
- Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience
- Experience with content or course authoring tools is a plus
- Interest in community engagement is a plus
- Must be willing to work in a fast-paced startup environment with multiple roles
- You possess a bachelor's degree
- Passion for making customers successful with software solutions
COMPENSATION
- The typical base salary range for this position is $123,100 - $186,300 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
ACCOMMODATIONS
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
POSTING STATEMENT
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success Architect
Document your enterprise SaaS experience precisely
PERM job descriptions are written around your actual duties, not a generic title. Keep a detailed record of onboarding programs you designed, retention metrics you owned, and enterprise accounts you managed, so your sponsor can build a defensible labor certification around your specific contributions.
Target employers with dedicated immigration programs
Companies that have sponsored PERM cases before already have outside counsel, internal HR workflows, and a budget line for sponsorship costs. Prioritize mid-to-large SaaS firms with established customer success teams over early-stage startups that have never navigated DOL labor certification.
Search green card sponsoring roles on Migrate Mate
Migrate Mate filters Customer Success Architect roles by employers with active PERM and I-140 filing history, saving you from applying to companies that have no intention of sponsoring permanent residency. Start your search there before committing time to outreach.
Verify your degree aligns with the PERM job requirement
DOL requires the posted PERM position to demand a degree in a specific field, not just any bachelor's degree. A computer science, information systems, or business degree strengthens your case; a mismatched field can trigger a Request for Evidence at the I-140 stage.
Negotiate the sponsorship timeline before signing an offer
Ask whether the employer starts PERM immediately after your first year or waits until an H-1B visa extension is needed. Clarifying this upfront prevents a situation where you're deep into a role with no green card process started and your authorized stay is running short.
Use the OFLC Wage Search to benchmark your prevailing wage
PERM requires your offered salary to meet the DOL prevailing wage for your job zone and location. Pull the OFLC Wage Search figures for your metro area before negotiations so you know what minimum the employer must certify, and can flag any offer that falls short.
Green Card Customer Success Architect: Frequently Asked Questions
Does a Customer Success Architect role qualify for EB-2 or EB-3 sponsorship?
Most Customer Success Architect positions qualify under EB-3 as skilled workers when a bachelor's degree is required, which is standard for the role. EB-2 applies if the employer can justify an advanced degree requirement or if you qualify for a National Interest Waiver. Your sponsor's immigration counsel will determine the correct category based on the actual job duties and your credentials.
How does PERM green card sponsorship differ from H-1B for this role?
H-1B is temporary and subject to an annual lottery, while PERM sponsorship targets permanent residency with no lottery and no cap at the EB-3 level for most nationalities. The tradeoff is timeline: PERM labor certification alone takes six months to a year before the I-140 is even filed. Green card sponsorship requires the employer to prove no qualified U.S. worker was available, which H-1B does not.
How can I find Customer Success Architect jobs that offer green card sponsorship?
Migrate Mate lets you filter Customer Success Architect roles specifically by employers with PERM and I-140 filing history, so you're not guessing which companies are willing to sponsor. Standard job boards don't surface this data, which means you can spend months in a pipeline only to learn sponsorship isn't on the table.
What does PERM labor certification mean for a Customer Success Architect hire?
PERM is the DOL process where your employer documents a good-faith recruiting effort to prove no qualified U.S. worker was available for your role. The job description filed with DOL must match your actual duties and set a minimum degree requirement. Any mismatch between your credentials and the certified job description can cause a denial at the I-140 stage.
Can I change employers while my green card case is in progress?
Once your I-140 has been approved for 180 days, federal law allows you to port the priority date to a new employer in the same or similar occupational category. Customer success and technical account management roles generally qualify as similar. Your new employer doesn't need to restart PERM from scratch, but they do need to file a new I-140 or confirm they intend to employ you in a comparable role.