Support Analyst Green Card Jobs
Support Analyst roles qualify for EB-2 or EB-3 green card sponsorship when the position requires a bachelor's degree in a relevant technical field and the employer files a PERM labor certification. Sponsorship covers the full permanent residency pathway, not a temporary visa, giving you a direct route to a U.S. green card.
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Get Access To All JobsWho we are
DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.
ROLE AND RESPONSIBILITIES
The Senior Client Support Analyst is a technical expert within our Publisher Client Services team who resolves complex client issues across our full product suite. You'll work alongside a tight-knit group of people who are as invested in solving problems as they are in supporting each other. This role serves as an escalation point for challenging technical issues, partnering closely with Product, Engineering, and Client Development teams to deliver solutions and drive continuous improvement. You'll own complex troubleshooting, create documentation that scales support across the team, and build trusted relationships with clients who rely on your expertise. Your work has real impact: you'll help inform our product roadmap while empowering publishers to confidently monetize their content while maintaining the quality and transparency they need to succeed.
- Serve as the escalation point for complex level 2 technical issues across the entire DVPS product suite, a SaaS platform for Publishers
- Build strong client relationships by delivering thoughtful solutions that anticipate future needs
- Troubleshoot technical issues with customers, identifying whether problems stem from product flaws or training needs
- Diagnose and resolve novel issues that don't fit existing playbooks—create the playbook for others to follow
- Design custom solutions leveraging advanced Excel analysis and data manipulation to address unique client requirements
- Document complex solutions and convert level 2 issues into level 1 processes that empower the team
- Partner with Product, Engineering, and Development teams to identify and drive improvements based on client feedback
- Maintain expert-level knowledge of DVPS products and stay ahead of industry trends in ad verification
- Perform advanced data analysis to uncover insights and support strategic decision-making
- Provide guidance and mentorship to Client Support Analysts, elevating team expertise
BASIC QUALIFICATIONS
We're looking for someone who brings both technical chops and genuine care for solving client problems. More specifically:
- You have 4+ years in technical client support, SaaS platforms, ad operations, or similar client-facing roles where you've been the person others turn to
- You're an Excel power user—complex formulas, data modeling, and analytical problem-solving are second nature
- You know ad tech beyond the buzzwords—you've worked hands-on with DSPs, ad serving, programmatic, or verification platforms
- You're self-motivated and accountable. When you see something that needs doing, you don't wait to be asked
- You can translate technical complexity into clear explanations that make clients feel confident, not confused
- You have strong analytical instincts and can get to the root cause of an issue, not just the symptoms
- You're comfortable figuring things out when there isn't a clear playbook
- You've created documentation or processes that actually help people (not just check a box)
PREFERRED QUALIFICATIONS
We'd be especially excited if you have:
- Experience with Freshdesk, Jira, Confluence, and Looker Studio
- Working knowledge of Chrome Developer Tools and Charles Proxy
- Background in publisher operations, brand safety, or fraud detection
- Experience with AI: prompt design, workflows, and implementation
The successful candidate's starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $68,000 to $129,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.
Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you're not sure that you check every box, apply anyway!
Who we are
DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.
ROLE AND RESPONSIBILITIES
The Senior Client Support Analyst is a technical expert within our Publisher Client Services team who resolves complex client issues across our full product suite. You'll work alongside a tight-knit group of people who are as invested in solving problems as they are in supporting each other. This role serves as an escalation point for challenging technical issues, partnering closely with Product, Engineering, and Client Development teams to deliver solutions and drive continuous improvement. You'll own complex troubleshooting, create documentation that scales support across the team, and build trusted relationships with clients who rely on your expertise. Your work has real impact: you'll help inform our product roadmap while empowering publishers to confidently monetize their content while maintaining the quality and transparency they need to succeed.
- Serve as the escalation point for complex level 2 technical issues across the entire DVPS product suite, a SaaS platform for Publishers
- Build strong client relationships by delivering thoughtful solutions that anticipate future needs
- Troubleshoot technical issues with customers, identifying whether problems stem from product flaws or training needs
- Diagnose and resolve novel issues that don't fit existing playbooks—create the playbook for others to follow
- Design custom solutions leveraging advanced Excel analysis and data manipulation to address unique client requirements
- Document complex solutions and convert level 2 issues into level 1 processes that empower the team
- Partner with Product, Engineering, and Development teams to identify and drive improvements based on client feedback
- Maintain expert-level knowledge of DVPS products and stay ahead of industry trends in ad verification
- Perform advanced data analysis to uncover insights and support strategic decision-making
- Provide guidance and mentorship to Client Support Analysts, elevating team expertise
BASIC QUALIFICATIONS
We're looking for someone who brings both technical chops and genuine care for solving client problems. More specifically:
- You have 4+ years in technical client support, SaaS platforms, ad operations, or similar client-facing roles where you've been the person others turn to
- You're an Excel power user—complex formulas, data modeling, and analytical problem-solving are second nature
- You know ad tech beyond the buzzwords—you've worked hands-on with DSPs, ad serving, programmatic, or verification platforms
- You're self-motivated and accountable. When you see something that needs doing, you don't wait to be asked
- You can translate technical complexity into clear explanations that make clients feel confident, not confused
- You have strong analytical instincts and can get to the root cause of an issue, not just the symptoms
- You're comfortable figuring things out when there isn't a clear playbook
- You've created documentation or processes that actually help people (not just check a box)
PREFERRED QUALIFICATIONS
We'd be especially excited if you have:
- Experience with Freshdesk, Jira, Confluence, and Looker Studio
- Working knowledge of Chrome Developer Tools and Charles Proxy
- Background in publisher operations, brand safety, or fraud detection
- Experience with AI: prompt design, workflows, and implementation
The successful candidate's starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $68,000 to $129,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.
Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you're not sure that you check every box, apply anyway!
See all 2,422+ Support Analyst jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Analyst roles.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Support Analyst
Document your technical support credentials precisely
PERM requires your degree field to match the Support Analyst job requirements. Gather transcripts, professional certifications, and employment letters that tie your IT or computer science background directly to the role duties your employer will list.
Target employers with active PERM filing history
Search DOL PERM disclosure data for companies that have sponsored Support Analyst or similar IT support roles. Employers already familiar with the PERM process move faster and make fewer filing errors that delay your green card.
Clarify EB-2 versus EB-3 eligibility before applying
EB-3 covers roles requiring a bachelor's degree; EB-2 applies if the position genuinely requires an advanced degree or you hold strong specialized credentials. Ask the hiring manager which category the role is being filed under before you accept an offer.
Use Migrate Mate to find sponsoring Support Analyst roles
Filtering by PERM filing history on your own requires downloading raw DOL disclosure files. Migrate Mate surfaces Support Analyst positions at employers with documented green card sponsorship history, so you can apply directly to companies already set up to file.
Understand the PERM recruitment documentation burden
Before USCIS approves your I-140, your employer must show DOL they ran a compliant recruitment process and found no qualified U.S. workers. Confirm your employer's HR team has done PERM before; first-timers often underestimate the advertising and documentation requirements.
Check your priority date against the Visa Bulletin monthly
Once your employer files the I-140, your priority date is set. For EB-3 applicants from India or China, backlogs can extend wait times significantly. Track the USCIS Visa Bulletin each month so you know when to file your adjustment of status application.
Support Analyst jobs are hiring across the US. Find yours.
Find Support Analyst JobsSupport Analyst Green Card Sponsorship: Frequently Asked Questions
Does a Support Analyst role qualify for EB-2 or EB-3 green card sponsorship?
Most Support Analyst positions qualify under EB-3 because the role typically requires a bachelor's degree in information technology, computer science, or a related field rather than an advanced degree. EB-2 applies if the employer drafts the job requirements around a master's degree or equivalent specialized experience. Your employer's immigration counsel determines which category fits when drafting the PERM application.
How does PERM green card sponsorship differ from H-1B sponsorship for a Support Analyst?
H-1B is a temporary nonimmigrant visa requiring renewal every three years, subject to an annual lottery cap. PERM-based green card sponsorship has no lottery and results in permanent residency. The process takes longer overall, typically two to four years or more depending on your country of birth, but the outcome is lawful permanent resident status with no need for employer-tied renewals.
How do I find Support Analyst employers who sponsor green cards?
Not all companies that hire Support Analysts are set up to run the PERM labor certification process. Migrate Mate lets you search Support Analyst roles specifically at employers with verified PERM and employment-based green card sponsorship history, saving you from applying to companies that will decline sponsorship after an offer.
What documents should I prepare before a Support Analyst employer starts my PERM application?
You'll need official transcripts confirming your degree and field of study, letters from previous employers documenting your relevant experience, and any technical certifications that support your qualifications. PERM requires your employer to demonstrate that your background meets the minimum requirements for the role as advertised, so gaps or mismatches between your documents and the job description can trigger a DOL audit.
Can my employer start my green card process while I'm on an H-1B as a Support Analyst?
Yes. Employers frequently file PERM while you hold H-1B status, and the two processes run in parallel. Filing early matters because your I-140 priority date determines your place in the green card queue. Once the I-140 is approved and your priority date becomes current on the USCIS Visa Bulletin, you can file the I-485 adjustment of status without leaving your current H-1B employment.
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