Green Card Support Analyst Jobs
Support Analyst roles qualify for EB-2 or EB-3 green card sponsorship when the position requires a bachelor's degree in a relevant technical field and the employer files a PERM labor certification. Sponsorship covers the full permanent residency pathway, not a temporary visa, giving you a direct route to a U.S. green card.
Find Green Card Support Analyst JobsOverview
Showing 5 of 566+ Support Analyst jobs
See all 566+ Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Analyst roles.
Get Access To All JobsINTRODUCTION
This position will support duties consistent with documenting and coordinating activities with respect to physical security operations, operating and familiarity with the Genetec software and all system components deployed (FACS) for Physical Security.
ROLE AND RESPONSIBILITIES
- Develop, manage, track, and maintain the preliminary and updated Physical Security Site Survey Diagrams.
- Collaborate with Vendor to ensure final drafts of the Site Survey diagrams are representative of the equipment and hardware at a DOT Site or Location and stored in the DOT Physical Security document repository including when modifications occur.
- Manage and track the progression of future scheduled sites along with the Physical Security Manager and the IT-EMS Application Support Team; and provide weekly updates on security assessment requests from customers for the FACS Support Team.
- Maintain Physical Security standard operating procedures, policies, reports, and other documentation in collaboration with the Physical Security Administrative Assistant, Inventory Specialist, and Physical Security Manager.
- Submit and monitor progression of incidents and requests for FACS services in collaboration with the FACS IT-Application Support team using ServiceNow.
- Support inventory activities as needed and/or in the absence of the Physical Inventory Specialist.
- Work with the Vendor Technicians to test and confirm proper operations of FACS devices and equipment for service calls, track and update status of assigned tasks within ServiceNow.
- Confirm with the site point of contact regarding scheduled work to be performed by the Vendor, which includes preventative maintenance, repairing/replacing malfunctioning equipment, additions, modifications, and relocations.
- Provide guidance, training, and support to new and existing Physical Security colleagues as needed.
- Collaborate with the IT-Application Support team to maintain the Physical Security internal SharePoint site.
- Generate and review various audit reports to identify risks, faults, and areas of development within the access control system.
- Execute the necessary actions to resolve the identified risks, faults, and areas of development within the access control system to ensure the safety and security of NCDOT facilities.
- Collaborate with the Physical Security Administrative Assistant, the Physical Security Inventory Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the development and improvements of Physical Security related program features within ServiceNow.
- Participate in system upgrades to the access control system with other Physical Security and FACS IT-Application Support team.
- Other job duties as assigned by Physical Security Management.
BASIC QUALIFICATIONS
- Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences Required 6 Years
- Ability to recognize and fully understand the limitations of business information systems in relation to business processes Required 6 Years
- Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions Required 5 Years
- Ability to forecast level of future agency requirements Required 5 Years
- Ability to make recommendations on issues that affect the direction of business Required 6 Years
- Ability to identify and address the root cause of the issues Required 6 Years
- Ability to set short and long-term goals Required 5 Years
- Ability to interact and communicate with all levels of management and personnel Required 6 Years
- Self-motivated with a can-do attitude Required 6 Years
- Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) and standard office equipment Required 6 Years
- Experience with Adobe Acrobat Required 5 Years
- Working knowledge and experience with the ServiceNow applications Required 6 Years
- Excellent writing skills, knowledge, and ability to write policies and procedures Required 5 Years
- Ability to create step-by-step process flow charts Required 5 Years
PREFERRED QUALIFICATIONS
- Associate’s degree in business or information technology from an appropriately accredited institution with 6 years of experience Desired 6 Years
- Bachelor’s degree from appropriately accredited institution in business, information technology or a discipline related to this position Nice to have 4 Years
LOCATION
This is an on-site position.
INTRODUCTION
This position will support duties consistent with documenting and coordinating activities with respect to physical security operations, operating and familiarity with the Genetec software and all system components deployed (FACS) for Physical Security.
ROLE AND RESPONSIBILITIES
- Develop, manage, track, and maintain the preliminary and updated Physical Security Site Survey Diagrams.
- Collaborate with Vendor to ensure final drafts of the Site Survey diagrams are representative of the equipment and hardware at a DOT Site or Location and stored in the DOT Physical Security document repository including when modifications occur.
- Manage and track the progression of future scheduled sites along with the Physical Security Manager and the IT-EMS Application Support Team; and provide weekly updates on security assessment requests from customers for the FACS Support Team.
- Maintain Physical Security standard operating procedures, policies, reports, and other documentation in collaboration with the Physical Security Administrative Assistant, Inventory Specialist, and Physical Security Manager.
- Submit and monitor progression of incidents and requests for FACS services in collaboration with the FACS IT-Application Support team using ServiceNow.
- Support inventory activities as needed and/or in the absence of the Physical Inventory Specialist.
- Work with the Vendor Technicians to test and confirm proper operations of FACS devices and equipment for service calls, track and update status of assigned tasks within ServiceNow.
- Confirm with the site point of contact regarding scheduled work to be performed by the Vendor, which includes preventative maintenance, repairing/replacing malfunctioning equipment, additions, modifications, and relocations.
- Provide guidance, training, and support to new and existing Physical Security colleagues as needed.
- Collaborate with the IT-Application Support team to maintain the Physical Security internal SharePoint site.
- Generate and review various audit reports to identify risks, faults, and areas of development within the access control system.
- Execute the necessary actions to resolve the identified risks, faults, and areas of development within the access control system to ensure the safety and security of NCDOT facilities.
- Collaborate with the Physical Security Administrative Assistant, the Physical Security Inventory Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the development and improvements of Physical Security related program features within ServiceNow.
- Participate in system upgrades to the access control system with other Physical Security and FACS IT-Application Support team.
- Other job duties as assigned by Physical Security Management.
BASIC QUALIFICATIONS
- Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences Required 6 Years
- Ability to recognize and fully understand the limitations of business information systems in relation to business processes Required 6 Years
- Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions Required 5 Years
- Ability to forecast level of future agency requirements Required 5 Years
- Ability to make recommendations on issues that affect the direction of business Required 6 Years
- Ability to identify and address the root cause of the issues Required 6 Years
- Ability to set short and long-term goals Required 5 Years
- Ability to interact and communicate with all levels of management and personnel Required 6 Years
- Self-motivated with a can-do attitude Required 6 Years
- Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) and standard office equipment Required 6 Years
- Experience with Adobe Acrobat Required 5 Years
- Working knowledge and experience with the ServiceNow applications Required 6 Years
- Excellent writing skills, knowledge, and ability to write policies and procedures Required 5 Years
- Ability to create step-by-step process flow charts Required 5 Years
PREFERRED QUALIFICATIONS
- Associate’s degree in business or information technology from an appropriately accredited institution with 6 years of experience Desired 6 Years
- Bachelor’s degree from appropriately accredited institution in business, information technology or a discipline related to this position Nice to have 4 Years
LOCATION
This is an on-site position.
See all 566+ Green Card Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Support Analyst Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Support Analyst
Document your technical support credentials precisely
PERM requires your degree field to match the Support Analyst job requirements. Gather transcripts, professional certifications, and employment letters that tie your IT or computer science background directly to the role duties your employer will list.
Target employers with active PERM filing history
Search DOL PERM disclosure data for companies that have sponsored Support Analyst or similar IT support roles. Employers already familiar with the PERM process move faster and make fewer filing errors that delay your green card.
Clarify EB-2 versus EB-3 eligibility before applying
EB-3 covers roles requiring a bachelor's degree; EB-2 applies if the position genuinely requires an advanced degree or you hold strong specialized credentials. Ask the hiring manager which category the role is being filed under before you accept an offer.
Use Migrate Mate to find sponsoring Support Analyst roles
Filtering by PERM filing history on your own requires downloading raw DOL disclosure files. Migrate Mate surfaces Support Analyst positions at employers with documented green card sponsorship history, so you can apply directly to companies already set up to file.
Understand the PERM recruitment documentation burden
Before USCIS approves your I-140, your employer must show DOL they ran a compliant recruitment process and found no qualified U.S. workers. Confirm your employer's HR team has done PERM before; first-timers often underestimate the advertising and documentation requirements.
Check your priority date against the Visa Bulletin monthly
Once your employer files the I-140, your priority date is set. For EB-3 applicants from India or China, backlogs can extend wait times significantly. Track the USCIS Visa Bulletin each month so you know when to file your adjustment of status application.
Green Card Support Analyst: Frequently Asked Questions
Does a Support Analyst role qualify for EB-2 or EB-3 green card sponsorship?
Most Support Analyst positions qualify under EB-3 because the role typically requires a bachelor's degree in information technology, computer science, or a related field rather than an advanced degree. EB-2 applies if the employer drafts the job requirements around a master's degree or equivalent specialized experience. Your employer's immigration counsel determines which category fits when drafting the PERM application.
How does PERM green card sponsorship differ from H-1B sponsorship for a Support Analyst?
H-1B visa is a temporary nonimmigrant visa requiring renewal every three years, subject to an annual lottery cap. PERM-based green card sponsorship has no lottery and results in permanent residency. The process takes longer overall, typically two to four years or more depending on your country of birth, but the outcome is lawful permanent resident status with no need for employer-tied renewals.
How do I find Support Analyst employers who sponsor green cards?
Not all companies that hire Support Analysts are set up to run the PERM labor certification process. Migrate Mate lets you search Support Analyst roles specifically at employers with verified PERM and employment-based green card sponsorship history, saving you from applying to companies that will decline sponsorship after an offer.
What documents should I prepare before a Support Analyst employer starts my PERM application?
You'll need official transcripts confirming your degree and field of study, letters from previous employers documenting your relevant experience, and any technical certifications that support your qualifications. PERM requires your employer to demonstrate that your background meets the minimum requirements for the role as advertised, so gaps or mismatches between your documents and the job description can trigger a DOL audit.
Can my employer start my green card process while I'm on an H-1B as a Support Analyst?
Yes. Employers frequently file PERM while you hold H-1B status, and the two processes run in parallel. Filing early matters because your I-140 priority date determines your place in the green card queue. Once the I-140 is approved and your priority date becomes current on the USCIS Visa Bulletin, you can file the I-485 adjustment of status without leaving your current H-1B employment.