Green Card Customer Success Specialist Jobs
Customer Success Specialist roles qualify for green card sponsorship under EB-2 or EB-3 when employers file PERM labor certification with the DOL. Most roles land in EB-3 as skilled positions requiring a bachelor's degree, though candidates with advanced credentials in SaaS, enterprise software, or related fields may qualify under EB-2.
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Get Access To All JobsWho we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
See yourself at Twilio
Join the team as our next Senior Customer Success Manager on Twilio’s Segment team.
About the job
The Customer Success Management team at Twilio is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support. The team manages the customer relationship, coordinates internally within Twilio, drives product adoption and guides the customer to take full advantage of our ecosystem. Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us.
As a Senior Customer Success Manager, Key accounts you will be at the forefront of driving customer satisfaction for our largest customers by developing tailored strategies that align with both customer goals and company objectives. Your work will directly impact customer retention and growth, as you will solve complex challenges, influence strategic decisions and advocate for customer needs across executive stakeholders. We are looking for CSMs who are passionate about first party data and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data and communication problems. So if you get excited about things like defining culture and process, you may be the Customer Success Manager we’re looking for!
Responsibilities
In this role, you’ll:
- Ensure customer success by driving full value realization of the platform.
- Identify customer business outcomes and their aligned value metrics.
- Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
- Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
- Cultivate strong relationships with IT, engineering, and development teams to drive engagement.
- Identify and expand opportunities to deepen customer engagement and account growth.
- Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
- Build and nurture new stakeholder relationships to unlock expansion opportunities.
- Partner with Sales on account renewals and expansion strategies.
- Analyze your portfolio to prioritize high-impact risks and opportunities.
- Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.
- Become a platform expert while staying current with industry trends in data and analytics.
- Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
-
Required:
-
4+ years managing enterprise customers with portfolios of $1M+ ACV per client.
- 6+ years in customer-facing roles (CSM, account management, or consulting)
- Proven experience working within or supporting Fortune 500 companies or similarly large organizations.
- Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success.
- Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organization.
- Intellectually curious, asks critical questions, and challenges ideas for better solutions.
- Develops and implements strategies to maximize revenue growth and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics.
- Excellent communication skills for engaging executive stakeholders through presentations and discussions.
- Skilled in problem-solving, able to simplify complex issues and develop actionable strategies for clients.
- Strong collaboration and influence skills to align internal teams and external stakeholders.
- Thrives in dynamic environments, adept at creating structure and processes for high-impact customers.
- Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions.
- Passionate about leveraging data and technology to drive business outcomes.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $117,272.00 - $146,590.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,792.00 - $154,740.00.
- Based in the San Francisco Bay area, California: $130,304.00 - $162,880.00.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until Aug 20th, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
See yourself at Twilio
Join the team as our next Senior Customer Success Manager on Twilio’s Segment team.
About the job
The Customer Success Management team at Twilio is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support. The team manages the customer relationship, coordinates internally within Twilio, drives product adoption and guides the customer to take full advantage of our ecosystem. Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us.
As a Senior Customer Success Manager, Key accounts you will be at the forefront of driving customer satisfaction for our largest customers by developing tailored strategies that align with both customer goals and company objectives. Your work will directly impact customer retention and growth, as you will solve complex challenges, influence strategic decisions and advocate for customer needs across executive stakeholders. We are looking for CSMs who are passionate about first party data and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data and communication problems. So if you get excited about things like defining culture and process, you may be the Customer Success Manager we’re looking for!
Responsibilities
In this role, you’ll:
- Ensure customer success by driving full value realization of the platform.
- Identify customer business outcomes and their aligned value metrics.
- Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
- Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
- Cultivate strong relationships with IT, engineering, and development teams to drive engagement.
- Identify and expand opportunities to deepen customer engagement and account growth.
- Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
- Build and nurture new stakeholder relationships to unlock expansion opportunities.
- Partner with Sales on account renewals and expansion strategies.
- Analyze your portfolio to prioritize high-impact risks and opportunities.
- Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.
- Become a platform expert while staying current with industry trends in data and analytics.
- Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
-
Required:
-
4+ years managing enterprise customers with portfolios of $1M+ ACV per client.
- 6+ years in customer-facing roles (CSM, account management, or consulting)
- Proven experience working within or supporting Fortune 500 companies or similarly large organizations.
- Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success.
- Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organization.
- Intellectually curious, asks critical questions, and challenges ideas for better solutions.
- Develops and implements strategies to maximize revenue growth and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics.
- Excellent communication skills for engaging executive stakeholders through presentations and discussions.
- Skilled in problem-solving, able to simplify complex issues and develop actionable strategies for clients.
- Strong collaboration and influence skills to align internal teams and external stakeholders.
- Thrives in dynamic environments, adept at creating structure and processes for high-impact customers.
- Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions.
- Passionate about leveraging data and technology to drive business outcomes.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $117,272.00 - $146,590.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,792.00 - $154,740.00.
- Based in the San Francisco Bay area, California: $130,304.00 - $162,880.00.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until Aug 20th, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
See all 710+ Green Card Customer Success Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Success Specialist Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Success Specialist
Document your specialized SaaS credentials early
Gather performance reviews, client retention metrics, and any certifications like Gainsight or Salesforce before employer conversations start. PERM requires proving your qualifications match the posted role, so concrete documentation closes gaps before they become RFE triggers.
Target enterprise software employers with PERM history
Large SaaS and enterprise software companies file PERM for Customer Success Specialists far more regularly than SMBs. Use O*NET to confirm the SOC code for your role, then cross-reference OFLC disclosure data to identify employers with active EB-3 filing patterns in this occupation.
Find green card sponsoring roles through Migrate Mate
Search Customer Success Specialist positions on Migrate Mate to filter directly for employers with EB-2 and EB-3 sponsorship history. This cuts the outreach guesswork by surfacing companies that have already run PERM for comparable roles.
Clarify the prevailing wage tier before accepting an offer
Ask your prospective employer which DOL wage level they plan to use in the PERM filing. OFLC Wage Search lets you verify Level I through IV thresholds for your metro area so you can confirm the offered salary satisfies DOL requirements before signing.
Negotiate a green card commitment clause in your offer
Request that your employment agreement specifies a PERM filing timeline, typically within 12 months of your start date. Without a written commitment, employers can delay indefinitely while you remain in temporary status with no path to permanent residency advancing.
Understand how PERM job duties are drafted to protect your case
USCIS scrutinizes whether the posted PERM job description reflects duties actually performed. Work with your employer's immigration counsel to ensure the minimum requirements listed match your real responsibilities, not an idealized profile that could invite a supervised recruitment audit.
Green Card Customer Success Specialist: Frequently Asked Questions
Does a Customer Success Specialist role qualify for EB-2 or EB-3?
Most Customer Success Specialist positions qualify under EB-3 as skilled worker roles requiring a bachelor's degree in business, communications, or a related field. EB-2 is available if the role genuinely requires an advanced degree or if you hold a master's degree and the employer can demonstrate that level is a business necessity. Enterprise SaaS and technical CSM roles with complex implementation responsibilities are more likely to support EB-2.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM leads to permanent residency rather than a temporary status that expires. Unlike H-1B visa, there is no annual lottery at the EB-3 level for most countries, and PERM sponsorship is not capped in the same way. The tradeoff is timeline: the PERM labor certification and I-140 process typically takes one to two years before you even begin waiting for a visa number, compared to H-1B which can authorize work faster but requires annual renewals and lottery selection.
Which employers regularly sponsor green cards for Customer Success Specialists?
Enterprise SaaS companies, cloud infrastructure providers, and large healthcare technology firms file PERM for Customer Success Specialists most consistently. These employers typically have in-house immigration teams and established processes for EB-3 sponsorship. You can identify them by searching Migrate Mate for Customer Success roles filtered by green card sponsorship history, which surfaces employers who have completed PERM filings for this occupation.
What does the PERM labor certification process require from my employer?
Your employer must conduct a supervised recruitment campaign demonstrating no qualified U.S. workers are available for the role at the prevailing wage set by the DOL. This involves placing job advertisements, reviewing applications, and documenting rejection reasons for any U.S. applicants who applied. The process typically takes six to twelve months from filing with OFLC, and any material change to your job duties or work location during this period can require restarting the PERM from scratch.
Can I change employers during the green card process as a Customer Success Specialist?
You can change employers after your I-140 petition has been approved and your priority date is current or close to current, provided you are moving to a same or similar occupational role. Customer Success Specialist positions within the same SOC code generally satisfy the portability requirement under AC21. Changing employers before I-140 approval means your sponsoring employer must restart the entire PERM process, so timing the transition matters significantly.