Green Card Customer Success Specialist Jobs
Customer Success Specialist roles qualify for green card sponsorship under EB-2 or EB-3 when employers file PERM labor certification with the DOL. Most roles land in EB-3 as skilled positions requiring a bachelor's degree, though candidates with advanced credentials in SaaS, enterprise software, or related fields may qualify under EB-2.
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Get Access To All JobsManager, Holistic Student Success
Arizona State University
Campus: Tempe
JR124366
End Date: August 15, 2026
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Description:
The Office of Academic and Career Success seeks a collaborative, student-centered Student Success Manager who is passionate about removing barriers to student success and creating systems that support student well-being, persistence, and achievement. This position is designed for a Master of Social Work (MSW) professional who brings expertise in holistic student support, systems navigation, case management, wellness programming, and student advocacy. The Student Success Manager serves as the college's lead coordinated care professional and provides oversight for coordinated care, wellness initiatives, and college-wide student referral processes. This role plays a critical part in ensuring undergraduate, graduate, and doctoral students across all learning modalities—including online, immersion, and hybrid programs—receive proactive, coordinated, and compassionate support when experiencing academic, personal, financial, wellness, or life challenges. Successful candidates demonstrate strong leadership, systems thinking, student advocacy, data-informed decision making, and a commitment to creating inclusive environments where all students can thrive. They possess the ability to build collaborative relationships, identify systemic barriers to student success, and develop innovative solutions that strengthen student support across the learner journey.
Salary Range:
$60,000 – $70,000 per year; DOE
Essential Duties:
- Provide guidance and mentorship related to case management, student support practices, and professional development.
- Support implementation of wellness-focused activities and preventative student support programming.
- Develop shared practices, referral approaches, and coordinated care processes across the Office of Academic and Career Success.
- Facilitate communities of practice and collaborative discussions related to student wellness and coordinated care.
- Develop and maintain relationships with university departments, community organizations, and resource providers supporting student well-being and basic needs.
- Identify gaps in student support systems and advocate for additional resources or partnerships.
- Oversee intake, review, triage, and coordination of all SOS referrals submitted across the Office of Academic and Career Success.
- Analyze data to identify systemic challenges impacting student persistence and well-being, and use data to inform operational improvements and support strategies.
- Recruit, supervise, train, and support social work interns and practicum students, and coordinate related responsibilities.
Desired Qualifications:
- Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) in Arizona.
- Experience supporting students through complex academic, personal, financial, wellness, or life challenges.
- Experience in case management, coordinated care, social work, behavioral health, counseling, student affairs, or related student support environments.
- Experience supervising interns, practicum students, student workers, or professional staff.
- Demonstrated ability to build collaborative partnerships across departments and organizations.
- Experience utilizing data to identify trends, evaluate interventions, and improve student support strategies.
- Knowledge of trauma-informed, strengths-based, and student-centered support practices.
- Ability to think systemically and connect individual student needs to broader organizational and institutional processes.
- Strong communication, relationship-building, problem-solving, and leadership skills.
- Experience working effectively in fast-paced, evolving, and highly collaborative environments.
Department Statement:
ASU’s Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually. MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems. Aligned with ASU’s charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on.
To be considered, your application must include all of the following attachments:
- Cover letter
- Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important:
Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance:
For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit the ASU website.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
About Arizona State University
Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.
Manager, Holistic Student Success
Arizona State University
Campus: Tempe
JR124366
End Date: August 15, 2026
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Description:
The Office of Academic and Career Success seeks a collaborative, student-centered Student Success Manager who is passionate about removing barriers to student success and creating systems that support student well-being, persistence, and achievement. This position is designed for a Master of Social Work (MSW) professional who brings expertise in holistic student support, systems navigation, case management, wellness programming, and student advocacy. The Student Success Manager serves as the college's lead coordinated care professional and provides oversight for coordinated care, wellness initiatives, and college-wide student referral processes. This role plays a critical part in ensuring undergraduate, graduate, and doctoral students across all learning modalities—including online, immersion, and hybrid programs—receive proactive, coordinated, and compassionate support when experiencing academic, personal, financial, wellness, or life challenges. Successful candidates demonstrate strong leadership, systems thinking, student advocacy, data-informed decision making, and a commitment to creating inclusive environments where all students can thrive. They possess the ability to build collaborative relationships, identify systemic barriers to student success, and develop innovative solutions that strengthen student support across the learner journey.
Salary Range:
$60,000 – $70,000 per year; DOE
Essential Duties:
- Provide guidance and mentorship related to case management, student support practices, and professional development.
- Support implementation of wellness-focused activities and preventative student support programming.
- Develop shared practices, referral approaches, and coordinated care processes across the Office of Academic and Career Success.
- Facilitate communities of practice and collaborative discussions related to student wellness and coordinated care.
- Develop and maintain relationships with university departments, community organizations, and resource providers supporting student well-being and basic needs.
- Identify gaps in student support systems and advocate for additional resources or partnerships.
- Oversee intake, review, triage, and coordination of all SOS referrals submitted across the Office of Academic and Career Success.
- Analyze data to identify systemic challenges impacting student persistence and well-being, and use data to inform operational improvements and support strategies.
- Recruit, supervise, train, and support social work interns and practicum students, and coordinate related responsibilities.
Desired Qualifications:
- Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) in Arizona.
- Experience supporting students through complex academic, personal, financial, wellness, or life challenges.
- Experience in case management, coordinated care, social work, behavioral health, counseling, student affairs, or related student support environments.
- Experience supervising interns, practicum students, student workers, or professional staff.
- Demonstrated ability to build collaborative partnerships across departments and organizations.
- Experience utilizing data to identify trends, evaluate interventions, and improve student support strategies.
- Knowledge of trauma-informed, strengths-based, and student-centered support practices.
- Ability to think systemically and connect individual student needs to broader organizational and institutional processes.
- Strong communication, relationship-building, problem-solving, and leadership skills.
- Experience working effectively in fast-paced, evolving, and highly collaborative environments.
Department Statement:
ASU’s Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually. MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems. Aligned with ASU’s charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on.
To be considered, your application must include all of the following attachments:
- Cover letter
- Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important:
Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance:
For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit the ASU website.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
About Arizona State University
Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.
See all 704+ Green Card Customer Success Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Success Specialist Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Success Specialist
Document your specialized SaaS credentials early
Gather performance reviews, client retention metrics, and any certifications like Gainsight or Salesforce before employer conversations start. PERM requires proving your qualifications match the posted role, so concrete documentation closes gaps before they become RFE triggers.
Target enterprise software employers with PERM history
Large SaaS and enterprise software companies file PERM for Customer Success Specialists far more regularly than SMBs. Use O*NET to confirm the SOC code for your role, then cross-reference OFLC disclosure data to identify employers with active EB-3 filing patterns in this occupation.
Find green card sponsoring roles through Migrate Mate
Search Customer Success Specialist positions on Migrate Mate to filter directly for employers with EB-2 and EB-3 sponsorship history. This cuts the outreach guesswork by surfacing companies that have already run PERM for comparable roles.
Clarify the prevailing wage tier before accepting an offer
Ask your prospective employer which DOL wage level they plan to use in the PERM filing. OFLC Wage Search lets you verify Level I through IV thresholds for your metro area so you can confirm the offered salary satisfies DOL requirements before signing.
Negotiate a green card commitment clause in your offer
Request that your employment agreement specifies a PERM filing timeline, typically within 12 months of your start date. Without a written commitment, employers can delay indefinitely while you remain in temporary status with no path to permanent residency advancing.
Understand how PERM job duties are drafted to protect your case
USCIS scrutinizes whether the posted PERM job description reflects duties actually performed. Work with your employer's immigration counsel to ensure the minimum requirements listed match your real responsibilities, not an idealized profile that could invite a supervised recruitment audit.
Green Card Customer Success Specialist: Frequently Asked Questions
Does a Customer Success Specialist role qualify for EB-2 or EB-3?
Most Customer Success Specialist positions qualify under EB-3 as skilled worker roles requiring a bachelor's degree in business, communications, or a related field. EB-2 is available if the role genuinely requires an advanced degree or if you hold a master's degree and the employer can demonstrate that level is a business necessity. Enterprise SaaS and technical CSM roles with complex implementation responsibilities are more likely to support EB-2.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM leads to permanent residency rather than a temporary status that expires. Unlike H-1B visa, there is no annual lottery at the EB-3 level for most countries, and PERM sponsorship is not capped in the same way. The tradeoff is timeline: the PERM labor certification and I-140 process typically takes one to two years before you even begin waiting for a visa number, compared to H-1B which can authorize work faster but requires annual renewals and lottery selection.
Which employers regularly sponsor green cards for Customer Success Specialists?
Enterprise SaaS companies, cloud infrastructure providers, and large healthcare technology firms file PERM for Customer Success Specialists most consistently. These employers typically have in-house immigration teams and established processes for EB-3 sponsorship. You can identify them by searching Migrate Mate for Customer Success roles filtered by green card sponsorship history, which surfaces employers who have completed PERM filings for this occupation.
What does the PERM labor certification process require from my employer?
Your employer must conduct a supervised recruitment campaign demonstrating no qualified U.S. workers are available for the role at the prevailing wage set by the DOL. This involves placing job advertisements, reviewing applications, and documenting rejection reasons for any U.S. applicants who applied. The process typically takes six to twelve months from filing with OFLC, and any material change to your job duties or work location during this period can require restarting the PERM from scratch.
Can I change employers during the green card process as a Customer Success Specialist?
You can change employers after your I-140 petition has been approved and your priority date is current or close to current, provided you are moving to a same or similar occupational role. Customer Success Specialist positions within the same SOC code generally satisfy the portability requirement under AC21. Changing employers before I-140 approval means your sponsoring employer must restart the entire PERM process, so timing the transition matters significantly.