Customer Success Manager Green Card Jobs
Customer Success Manager roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification when the position requires a bachelor's degree in business, communications, or a related field. Employers file on your behalf, making sponsorship a function of finding the right employer as much as the right role.
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Get Access To All JobsINTRODUCTION
We help the world run better.
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Job Title: Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance - NE
Location: SAP Office - Hudson Yards, NYC
What you'll do:
- Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers.
- Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business.
- Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions.
- Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite.
- Mitigate churn: Manage renewals of SAP solutions/services.
- Support sales: Identify sales leads and assist in expansion and upsell efforts.
- Crisis management: Handle difficult customer situations and de-escalate crises.
- Drive renewals and expansions: Focus on subscription or perpetual license-based solutions.
- Support adoption of broader Finance solution set: SAP S/4HANA Cloud, Public Edition and Intelligent Spend solutions.
What you bring:
- Executive presence: Strong relationship-building skills.
- Business acumen: Deep knowledge of business models, strategies, and processes.
- Problem-solving: Proven ability to handle complex issues with customer executives.
- Cloud software expertise: Experience with cloud software solutions and delivery models.
- Domain expertise: Expert level buying center/Lines of Business domain expertise.
- Risk mitigation: Ability to apply risk-mitigation strategies.
- SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions.
- Technical understanding: Some technical knowledge to address customer issues.
- Educational background: Bachelor's degree or equivalent required.
- Software experience: Knowledge of SaaS, PaaS and IaaS processes.
- Project management: Strong program/project management and governance skills.
- Commercial skills: Good commercial/deal support skills.
- Communication skills: Excellent verbal and non-verbal communication skills.
- Renewals and expansions: Experience driving renewals, expansions, and up-sells.
- Knowledge of Financial Solutions a plus.
Meet your team:
- Collaboration: Work closely with SAP CSM leadership across all Solution Areas, account teams, industry teams, partners, and solution management organization.
- Coordination: Coordinate internal SAP and partner resources to ensure value delivery.
Skills you'll use:
- Professional Skills: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establishing Trust, Influencing Skills.
- Tech Industry & SAP General Skills: Key Performance Indicators (KPIs), Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP.
- Role Specific Skills: Customer Value Journey Alignment, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections.
Future Direction:
- Integration with SAP Cloud Business Suite: Prepare for the transition to SAP Cloud Business Suite, which integrates AI, real-time data, and comprehensive business applications.
- AI-driven innovation: Leverage AI capabilities embedded in SAP Business Suite to enhance productivity and decision-making.
- Unified business processes: Utilize SAP Business Suite to streamline operations across finance, HR, supply chain, and more.
- Scalability and flexibility: Embrace the modular and extensible nature of SAP Business Suite to adapt to evolving business needs.
Focus on SAP Cloud Business Suite Finance Solutions
SAP Office of CFO (oCFO) Solutions:
- Record to Report: Utilize solutions such as Blackline, Advanced Financial Close, and Group reporting to enable standard accounting & financial close processes.
- Quote to Cash: Utilize solutions such as Configure Price Quote (CPQ), Convergent Mediation, and Billing & Revenue Innovation Management (BRIM) to enable end to end sales processes.
- Treasury: Utilize solutions such as Digital Payments and Multi-Bank Connectivity to enable cash flow management and overall financial health.
- Compliance: Utilize solutions such as Governance, Risk & Compliance (GRC), Document & Reporting Compliance (DRC), and Global Trade Services (GTS) to enable adherence to laws, rules, and regulations.
- Financial Planning and Analysis: Utilize SAP Analytics Cloud Planning for collaborative enterprise planning, data analysis, and visualization.
- Additional: Utilize Business Technology Platform services to extend oCFO applications and utilize Business Transformation Management solutions to enable the People, Process, and Technology elements of a broader cloud transformation.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 121,000-261,800 (USD). The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.
Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 452686 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
INTRODUCTION
We help the world run better.
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Job Title: Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance - NE
Location: SAP Office - Hudson Yards, NYC
What you'll do:
- Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers.
- Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business.
- Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions.
- Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite.
- Mitigate churn: Manage renewals of SAP solutions/services.
- Support sales: Identify sales leads and assist in expansion and upsell efforts.
- Crisis management: Handle difficult customer situations and de-escalate crises.
- Drive renewals and expansions: Focus on subscription or perpetual license-based solutions.
- Support adoption of broader Finance solution set: SAP S/4HANA Cloud, Public Edition and Intelligent Spend solutions.
What you bring:
- Executive presence: Strong relationship-building skills.
- Business acumen: Deep knowledge of business models, strategies, and processes.
- Problem-solving: Proven ability to handle complex issues with customer executives.
- Cloud software expertise: Experience with cloud software solutions and delivery models.
- Domain expertise: Expert level buying center/Lines of Business domain expertise.
- Risk mitigation: Ability to apply risk-mitigation strategies.
- SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions.
- Technical understanding: Some technical knowledge to address customer issues.
- Educational background: Bachelor's degree or equivalent required.
- Software experience: Knowledge of SaaS, PaaS and IaaS processes.
- Project management: Strong program/project management and governance skills.
- Commercial skills: Good commercial/deal support skills.
- Communication skills: Excellent verbal and non-verbal communication skills.
- Renewals and expansions: Experience driving renewals, expansions, and up-sells.
- Knowledge of Financial Solutions a plus.
Meet your team:
- Collaboration: Work closely with SAP CSM leadership across all Solution Areas, account teams, industry teams, partners, and solution management organization.
- Coordination: Coordinate internal SAP and partner resources to ensure value delivery.
Skills you'll use:
- Professional Skills: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establishing Trust, Influencing Skills.
- Tech Industry & SAP General Skills: Key Performance Indicators (KPIs), Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP.
- Role Specific Skills: Customer Value Journey Alignment, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections.
Future Direction:
- Integration with SAP Cloud Business Suite: Prepare for the transition to SAP Cloud Business Suite, which integrates AI, real-time data, and comprehensive business applications.
- AI-driven innovation: Leverage AI capabilities embedded in SAP Business Suite to enhance productivity and decision-making.
- Unified business processes: Utilize SAP Business Suite to streamline operations across finance, HR, supply chain, and more.
- Scalability and flexibility: Embrace the modular and extensible nature of SAP Business Suite to adapt to evolving business needs.
Focus on SAP Cloud Business Suite Finance Solutions
SAP Office of CFO (oCFO) Solutions:
- Record to Report: Utilize solutions such as Blackline, Advanced Financial Close, and Group reporting to enable standard accounting & financial close processes.
- Quote to Cash: Utilize solutions such as Configure Price Quote (CPQ), Convergent Mediation, and Billing & Revenue Innovation Management (BRIM) to enable end to end sales processes.
- Treasury: Utilize solutions such as Digital Payments and Multi-Bank Connectivity to enable cash flow management and overall financial health.
- Compliance: Utilize solutions such as Governance, Risk & Compliance (GRC), Document & Reporting Compliance (DRC), and Global Trade Services (GTS) to enable adherence to laws, rules, and regulations.
- Financial Planning and Analysis: Utilize SAP Analytics Cloud Planning for collaborative enterprise planning, data analysis, and visualization.
- Additional: Utilize Business Technology Platform services to extend oCFO applications and utilize Business Transformation Management solutions to enable the People, Process, and Technology elements of a broader cloud transformation.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 121,000-261,800 (USD). The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.
Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 452686 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
See all 5,797+ Customer Success Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Manager roles.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Success Manager
Document your degree field precisely
PERM requires your degree to align with the specific Customer Success Manager role description. A business administration or communications degree typically satisfies the specialty occupation standard, but a degree in an unrelated field can trigger a Request for Evidence.
Target SaaS companies with PERM filing history
Customer Success Manager roles are concentrated in SaaS and enterprise software. These companies routinely sponsor foreign nationals and already have immigration counsel on retainer, which shortens the time between offer and PERM filing.
Search green card sponsoring employers on Migrate Mate
Use Migrate Mate to filter Customer Success Manager openings by employers with active EB-2 and EB-3 sponsorship history, so you're applying to companies already set up to run PERM rather than ones that are new to the process.
Confirm the employer uses the DOL prevailing wage correctly
PERM requires your offered wage to meet or exceed the DOL prevailing wage for your job zone and location. Before signing an offer, cross-check the role's wage level against the OFLC Wage Search to ensure the employer isn't filing at a wage that will fail audit.
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Find Customer Success Manager JobsCustomer Success Manager Green Card Sponsorship: Frequently Asked Questions
Does a Customer Success Manager role qualify for EB-2 or EB-3 green card sponsorship?
Customer Success Manager positions typically qualify under EB-3 as skilled workers or professionals when they require a bachelor's degree. EB-2 is available if the role specifically requires an advanced degree or if the candidate holds a master's degree and the employer structures the position requirements accordingly. USCIS evaluates the actual job duties and minimum educational requirements stated in the PERM application, not the candidate's highest credential alone.
How does PERM green card sponsorship differ from H-1B sponsorship for Customer Success Manager roles?
H-1B grants temporary work authorization for up to six years, requires annual lottery selection for most candidates, and doesn't lead to permanent residency on its own. PERM-based green card sponsorship has no annual cap at the petition level and results in lawful permanent residency. The tradeoff is timeline: PERM labor certification, I-140 approval, and adjustment of status together take several years, while an approved H-1B can let you start work within months.
What does the PERM labor certification process require from a Customer Success Manager employer?
The employer must conduct a DOL-supervised recruitment campaign to demonstrate no qualified U.S. workers are available for the role. This includes job postings, internal notices, and documented rejection of U.S. applicants. The employer then files the PERM application with DOL, certifying the offered wage meets the prevailing wage standard. USCIS reviews the I-140 petition only after DOL certifies the labor market test. The entire process is employer-driven, not applicant-driven.
How do I find Customer Success Manager jobs where the employer is already willing to sponsor a green card?
Employers with prior PERM filing history are significantly more likely to sponsor again because they have established relationships with immigration attorneys and internal processes already in place. Migrate Mate lets you search Customer Success Manager openings filtered by employers with EB-2 and EB-3 sponsorship history, so you can focus your applications on companies that are prepared to run the PERM process rather than those encountering it for the first time.
Can I switch employers during the green card process without losing my place in the queue?
Once your I-140 is approved and has been pending for 180 days or more, portability rules under AC21 allow you to change to a same or similar occupational classification without losing your priority date. Customer Success Manager roles generally fall under the same SOC code family, so a move to a comparable role at a new employer is often portable. Your new employer doesn't need to restart the PERM process, but they must file a new I-140 referencing your original priority date.
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