Green Card Customer Success Manager Jobs
Customer Success Manager roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification when the position requires a bachelor's degree in business, communications, or a related field. Employers file on your behalf, making sponsorship a function of finding the right employer as much as the right role.
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Role & Responsibilities:
Responsibilities
The Customer Success Manager will be responsible for the support and service delivery for a fast-growing Software ecosystem with the following key Responsibilities:
- Develop and incubate software strategies and articulate them within a technical and business framework for existing strategic EXFO customers
- Monitor usage analytics to identify underutilization and proactively deliver targeted training and best practices
- Work closely with product/sales leadership to implement and execute strategies to developing expansion business growth for EXFO’s Platform Ecosystem Solution – SaaS
- Provides system-level consulting expertise to design performance solutions for named service providers
- Work cross-functional with multiple business units and solution teams to leverage existing products and create segment-specific solutions
- Responsible for collaborating with delivery services, reviewing scoping and service deal development in partnership with the delivery teams
- Interface with existing strategic customers to solidify expectations of performance and growth of EXFO’s software Platform end 2 end solutions
- Proactively track customer health data across complex corporate structures to eliminate churn and secure high-value contract renewals
- Align EXFO Product Management team with target accounts and engage customers in roadmap decisions to align with upcoming customer requirements
- Coordinate with Product/Sales management teams to align EXFO software Platform end 2 end solutions to the needs of the customers to affect significant process changes that impact customers’ business metrics
- Provide competitive intelligence – feature set, road map, pricing information to product management teams
- Work with BU direction to optimize software solution pricing and offer
- Work closely with sales and BU director at leveraging EXFO’s partner network for the deployment of cloud products and services
- Identify and attend tradeshows and other business functions to keep abreast of developments in the marketplace, to find potential new business opportunities, and to market Solution
- Create an effective annual business plan that directly supports the strategic and financial goals of the business
- Work closely with sales, marketing, development, customers and prospects to set the software strategic direction and overall product positioning
- Planning, developing and working with the marketing communications team on the execution and sustainment for all elements of software go-to-market initiatives: product launches, market research & analysis, outbound messaging, value propositions, differentiation and thought-leadership communications activity
- Ensuring that technological resources meet the company's short and long-term needs
- Outline the goals for research and development
- Creating timelines for the development and deployment of all technological services
- Acting as a mentor to team members while training key sales members on the software technology
Requirements
- Working knowledge of cloud-based solutions and applications
- Understanding of engineering data pipelines, cloud-based analytics, and common test frameworks or automation scripting tools. Deep familiarity with Test & Measurement workflows, hardware validation and automated test equipment
- Excellent leadership and communication skills, strong business acumen and collaborative skills with internal/external business partners and customers
- Minimum 3 years of customer success, technical account management, or application engineering experience handling complex, multi-site B2B accounts
- Excellent communication skills to lead strategy and development of new business pitches and presentations
- Prioritization and alignment of multiple goals and objectives
- Maturity and comfort level interacting with senior executives both internally and externally
- Self-starter with the ability to communicate and interact with people at all levels, including executive levels, both external and internal to EXFO
- Strong planning, organizational and prioritization skills
- Demonstrates strong judgment and analytical skills
- Innovative problem solver
Education
Bachelor’s degree in information technology.
Experience
Minimum of 3 years in Customer Success role, technical account role or similar position handling complex multi-site B2B accounts.
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
Role & Responsibilities:
Responsibilities
The Customer Success Manager will be responsible for the support and service delivery for a fast-growing Software ecosystem with the following key Responsibilities:
- Develop and incubate software strategies and articulate them within a technical and business framework for existing strategic EXFO customers
- Monitor usage analytics to identify underutilization and proactively deliver targeted training and best practices
- Work closely with product/sales leadership to implement and execute strategies to developing expansion business growth for EXFO’s Platform Ecosystem Solution – SaaS
- Provides system-level consulting expertise to design performance solutions for named service providers
- Work cross-functional with multiple business units and solution teams to leverage existing products and create segment-specific solutions
- Responsible for collaborating with delivery services, reviewing scoping and service deal development in partnership with the delivery teams
- Interface with existing strategic customers to solidify expectations of performance and growth of EXFO’s software Platform end 2 end solutions
- Proactively track customer health data across complex corporate structures to eliminate churn and secure high-value contract renewals
- Align EXFO Product Management team with target accounts and engage customers in roadmap decisions to align with upcoming customer requirements
- Coordinate with Product/Sales management teams to align EXFO software Platform end 2 end solutions to the needs of the customers to affect significant process changes that impact customers’ business metrics
- Provide competitive intelligence – feature set, road map, pricing information to product management teams
- Work with BU direction to optimize software solution pricing and offer
- Work closely with sales and BU director at leveraging EXFO’s partner network for the deployment of cloud products and services
- Identify and attend tradeshows and other business functions to keep abreast of developments in the marketplace, to find potential new business opportunities, and to market Solution
- Create an effective annual business plan that directly supports the strategic and financial goals of the business
- Work closely with sales, marketing, development, customers and prospects to set the software strategic direction and overall product positioning
- Planning, developing and working with the marketing communications team on the execution and sustainment for all elements of software go-to-market initiatives: product launches, market research & analysis, outbound messaging, value propositions, differentiation and thought-leadership communications activity
- Ensuring that technological resources meet the company's short and long-term needs
- Outline the goals for research and development
- Creating timelines for the development and deployment of all technological services
- Acting as a mentor to team members while training key sales members on the software technology
Requirements
- Working knowledge of cloud-based solutions and applications
- Understanding of engineering data pipelines, cloud-based analytics, and common test frameworks or automation scripting tools. Deep familiarity with Test & Measurement workflows, hardware validation and automated test equipment
- Excellent leadership and communication skills, strong business acumen and collaborative skills with internal/external business partners and customers
- Minimum 3 years of customer success, technical account management, or application engineering experience handling complex, multi-site B2B accounts
- Excellent communication skills to lead strategy and development of new business pitches and presentations
- Prioritization and alignment of multiple goals and objectives
- Maturity and comfort level interacting with senior executives both internally and externally
- Self-starter with the ability to communicate and interact with people at all levels, including executive levels, both external and internal to EXFO
- Strong planning, organizational and prioritization skills
- Demonstrates strong judgment and analytical skills
- Innovative problem solver
Education
Bachelor’s degree in information technology.
Experience
Minimum of 3 years in Customer Success role, technical account role or similar position handling complex multi-site B2B accounts.
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See all 657+ Green Card Customer Success Manager Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Success Manager
Document your degree field precisely
PERM requires your degree to align with the specific Customer Success Manager role description. A business administration or communications degree typically satisfies the specialty occupation standard, but a degree in an unrelated field can trigger a Request for Evidence.
Target SaaS companies with PERM filing history
Customer Success Manager roles are concentrated in SaaS and enterprise software. These companies routinely sponsor foreign nationals and already have immigration counsel on retainer, which shortens the time between offer and PERM filing.
Search green card sponsoring employers on Migrate Mate
Use Migrate Mate to filter Customer Success Manager openings by employers with active EB-2 and EB-3 sponsorship history, so you're applying to companies already set up to run PERM rather than ones that are new to the process.
Ask about PERM timeline before accepting an offer
EB-3 PERM labor certification currently averages over a year from filing to I-140 approval. Confirm whether the employer will start PERM immediately after your start date or after a probationary period that delays your priority date.
Understand how EB-2 versus EB-3 affects your wait
If your role requires only a bachelor's degree, it will likely be filed under EB-3. Nationals from countries with long EB-3 backlogs should ask whether the position can support an EB-2 filing based on a higher degree or professional credentials.
Confirm the employer uses the DOL prevailing wage correctly
PERM requires your offered wage to meet or exceed the DOL prevailing wage for your job zone and location. Before signing an offer, cross-check the role's wage level against the OFLC Wage Search to ensure the employer isn't filing at a wage that will fail audit.
Green Card Customer Success Manager: Frequently Asked Questions
Does a Customer Success Manager role qualify for EB-2 or EB-3 green card sponsorship?
Customer Success Manager positions typically qualify under EB-3 as skilled workers or professionals when they require a bachelor's degree. EB-2 is available if the role specifically requires an advanced degree or if the candidate holds a master's degree and the employer structures the position requirements accordingly. USCIS evaluates the actual job duties and minimum educational requirements stated in the PERM application, not the candidate's highest credential alone.
How does PERM green card sponsorship differ from H-1B sponsorship for Customer Success Manager roles?
H-1B visa grants temporary work authorization for up to six years, requires annual lottery selection for most candidates, and doesn't lead to permanent residency on its own. PERM-based green card sponsorship has no annual cap at the petition level and results in lawful permanent residency. The tradeoff is timeline: PERM labor certification, I-140 approval, and adjustment of status together take several years, while an approved H-1B can let you start work within months.
What does the PERM labor certification process require from a Customer Success Manager employer?
The employer must conduct a DOL-supervised recruitment campaign to demonstrate no qualified U.S. workers are available for the role. This includes job postings, internal notices, and documented rejection of U.S. applicants. The employer then files the PERM application with DOL, certifying the offered wage meets the prevailing wage standard. USCIS reviews the I-140 petition only after DOL certifies the labor market test. The entire process is employer-driven, not applicant-driven.
How do I find Customer Success Manager jobs where the employer is already willing to sponsor a green card?
Employers with prior PERM filing history are significantly more likely to sponsor again because they have established relationships with immigration attorneys and internal processes already in place. Migrate Mate lets you search Customer Success Manager openings filtered by employers with EB-2 and EB-3 sponsorship history, so you can focus your applications on companies that are prepared to run the PERM process rather than those encountering it for the first time.
Can I switch employers during the green card process without losing my place in the queue?
Once your I-140 is approved and has been pending for 180 days or more, portability rules under AC21 allow you to change to a same or similar occupational classification without losing your priority date. Customer Success Manager roles generally fall under the same SOC code family, so a move to a comparable role at a new employer is often portable. Your new employer doesn't need to restart the PERM process, but they must file a new I-140 referencing your original priority date.