Green Card Customer Success Manager Jobs
Customer Success Manager roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification when the position requires a bachelor's degree in business, communications, or a related field. Employers file on your behalf, making sponsorship a function of finding the right employer as much as the right role.
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Get Access To All JobsGet to Know Your Team
- INTEGRIS Health, Oklahoma's largest not-for-profit health systems, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
- Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, Medical benefits through the extensive INTEGRIS Health Network, financial assistance for continued education, 24/7 health support and more.
- Take the first step toward growing your career by joining us.
ROLE AND RESPONSIBILITIES
The Epic Connect Customer Success Manager (CSM) will oversee all customer relationships and communications, and is responsible for ensuring overall customer satisfaction, and that all SLAs are met. This position will also help manage all implementations and ensure that all timelines are met. This position serves as a direct contact to clients. As a direct contact point, this position will answer day-to-day questions, support product implementation activities, and manage the client’s product once it is in a production environment.
The Epic Connect CSM reports to the ITS Manager of Community Connect.
Job responsibilities for the Epic Connect CSM include, but are not limited to, the following:
- Follows guidelines from Epic’s Connect Customer Success Manager Checklist to support Epic Connect Sites for which INTEGRIS Health is the Host Site
- Support all pre-sales effort on new Connect opportunities as assigned
- Responsible for assessment and disposition of client requests as well as resolution coordination and communication of client issues
- Plan, develop, and manage a coordinated implementation plan for clients
- Regularly meet with customers to set appropriate expectations, address customer goals, determine target dates, timelines, manage customer tasks, and provide regular project updates during the onboarding and implementation phase of the customer lifecycle
- Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning, and execution
- Oversee all customer relationships and ensure that service needs are being met, and serves as the escalation point for all Client concerns
BASIC QUALIFICATIONS
- Masters degree, or Bachelors degree in related field with 2 years of relevant customer service experience, or Associates degree in related field with 4 years of relevant customer service experience, or 6 years of relevant customer service experience
- Preferred degree in business, Management, Healthcare Administration, or related field
- Strong interaction and customer service skills required, with the ability to resolve conflicts
- Epic experience preferred
- Completion of Epic Connect Success Manager training within 6 months of hire
Get to Know Your Team
- INTEGRIS Health, Oklahoma's largest not-for-profit health systems, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
- Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, Medical benefits through the extensive INTEGRIS Health Network, financial assistance for continued education, 24/7 health support and more.
- Take the first step toward growing your career by joining us.
ROLE AND RESPONSIBILITIES
The Epic Connect Customer Success Manager (CSM) will oversee all customer relationships and communications, and is responsible for ensuring overall customer satisfaction, and that all SLAs are met. This position will also help manage all implementations and ensure that all timelines are met. This position serves as a direct contact to clients. As a direct contact point, this position will answer day-to-day questions, support product implementation activities, and manage the client’s product once it is in a production environment.
The Epic Connect CSM reports to the ITS Manager of Community Connect.
Job responsibilities for the Epic Connect CSM include, but are not limited to, the following:
- Follows guidelines from Epic’s Connect Customer Success Manager Checklist to support Epic Connect Sites for which INTEGRIS Health is the Host Site
- Support all pre-sales effort on new Connect opportunities as assigned
- Responsible for assessment and disposition of client requests as well as resolution coordination and communication of client issues
- Plan, develop, and manage a coordinated implementation plan for clients
- Regularly meet with customers to set appropriate expectations, address customer goals, determine target dates, timelines, manage customer tasks, and provide regular project updates during the onboarding and implementation phase of the customer lifecycle
- Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning, and execution
- Oversee all customer relationships and ensure that service needs are being met, and serves as the escalation point for all Client concerns
BASIC QUALIFICATIONS
- Masters degree, or Bachelors degree in related field with 2 years of relevant customer service experience, or Associates degree in related field with 4 years of relevant customer service experience, or 6 years of relevant customer service experience
- Preferred degree in business, Management, Healthcare Administration, or related field
- Strong interaction and customer service skills required, with the ability to resolve conflicts
- Epic experience preferred
- Completion of Epic Connect Success Manager training within 6 months of hire
See all 6,796+ Green Card Customer Success Manager Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Success Manager
Document your degree field precisely
PERM requires your degree to align with the specific Customer Success Manager role description. A business administration or communications degree typically satisfies the specialty occupation standard, but a degree in an unrelated field can trigger a Request for Evidence.
Target SaaS companies with PERM filing history
Customer Success Manager roles are concentrated in SaaS and enterprise software. These companies routinely sponsor foreign nationals and already have immigration counsel on retainer, which shortens the time between offer and PERM filing.
Search green card sponsoring employers on Migrate Mate
Use Migrate Mate to filter Customer Success Manager openings by employers with active EB-2 and EB-3 sponsorship history, so you're applying to companies already set up to run PERM rather than ones that are new to the process.
Ask about PERM timeline before accepting an offer
EB-3 PERM labor certification currently averages over a year from filing to I-140 approval. Confirm whether the employer will start PERM immediately after your start date or after a probationary period that delays your priority date.
Understand how EB-2 versus EB-3 affects your wait
If your role requires only a bachelor's degree, it will likely be filed under EB-3. Nationals from countries with long EB-3 backlogs should ask whether the position can support an EB-2 filing based on a higher degree or professional credentials.
Confirm the employer uses the DOL prevailing wage correctly
PERM requires your offered wage to meet or exceed the DOL prevailing wage for your job zone and location. Before signing an offer, cross-check the role's wage level against the OFLC Wage Search to ensure the employer isn't filing at a wage that will fail audit.
Green Card Customer Success Manager: Frequently Asked Questions
Does a Customer Success Manager role qualify for EB-2 or EB-3 green card sponsorship?
Customer Success Manager positions typically qualify under EB-3 as skilled workers or professionals when they require a bachelor's degree. EB-2 is available if the role specifically requires an advanced degree or if the candidate holds a master's degree and the employer structures the position requirements accordingly. USCIS evaluates the actual job duties and minimum educational requirements stated in the PERM application, not the candidate's highest credential alone.
How does PERM green card sponsorship differ from H-1B sponsorship for Customer Success Manager roles?
H-1B visa grants temporary work authorization for up to six years, requires annual lottery selection for most candidates, and doesn't lead to permanent residency on its own. PERM-based green card sponsorship has no annual cap at the petition level and results in lawful permanent residency. The tradeoff is timeline: PERM labor certification, I-140 approval, and adjustment of status together take several years, while an approved H-1B can let you start work within months.
What does the PERM labor certification process require from a Customer Success Manager employer?
The employer must conduct a DOL-supervised recruitment campaign to demonstrate no qualified U.S. workers are available for the role. This includes job postings, internal notices, and documented rejection of U.S. applicants. The employer then files the PERM application with DOL, certifying the offered wage meets the prevailing wage standard. USCIS reviews the I-140 petition only after DOL certifies the labor market test. The entire process is employer-driven, not applicant-driven.
How do I find Customer Success Manager jobs where the employer is already willing to sponsor a green card?
Employers with prior PERM filing history are significantly more likely to sponsor again because they have established relationships with immigration attorneys and internal processes already in place. Migrate Mate lets you search Customer Success Manager openings filtered by employers with EB-2 and EB-3 sponsorship history, so you can focus your applications on companies that are prepared to run the PERM process rather than those encountering it for the first time.
Can I switch employers during the green card process without losing my place in the queue?
Once your I-140 is approved and has been pending for 180 days or more, portability rules under AC21 allow you to change to a same or similar occupational classification without losing your priority date. Customer Success Manager roles generally fall under the same SOC code family, so a move to a comparable role at a new employer is often portable. Your new employer doesn't need to restart the PERM process, but they must file a new I-140 referencing your original priority date.