Green Card Customer Support Representative Jobs
Customer Support Representative roles qualify for green card sponsorship under EB-3 when employers complete PERM labor certification, confirming no qualified U.S. workers are available. EB-2 sponsorship applies for senior or specialized support roles requiring an advanced degree. Employers file I-140 petitions after PERM approval, putting you on the path to permanent residency.
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Get Access To All JobsPosting Date
10/28/2026
Location: 3000 Davita Way, Deland, Florida, 32724-2039, United States of America
Job Description
GENERAL PURPOSE OF THE JOB
The Alerts Representative, Customer Support (Lab) reports Alerts to facilities or Physicians within the required service level agreement. This process requires the teammate to follow the standard operating procedure for reporting and documenting alerts. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. This position reports to the Supervisor, Customer Support (Lab).
ESSENTIAL DUTIES & RESPONSIBILITIES
Responds professionally and knowledgably to outbound calls
- Monitors alert volume and respond accordingly
- Consults with Supervisor, Manager or designee regarding questionable results when appropriate
- Follows established procedure for reporting urgent results (alert values)
- Adhere to call documentation policy
Responsible for maintaining quality adherence
- Demonstrate ability to successfully or efficiently navigate through systems by passing competency tests
- Reports events or deviations from standard laboratory procedures to supervisor, manager or designee
EDUCATION AND EXPERIENCE
- 0-2 years experience preferred
- Must have high school diploma or equivalent
- Basic computer skills with proficiency in Microsoft Office required
- Prior customer service or hospitality experience preferred
What We’ll Provide
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Beware of Recruitment Fraud
DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.
Career Growth - From clinical and operations to corporate jobs, our learning and development programs help guide your career journey.
Posting Date
10/28/2026
Location: 3000 Davita Way, Deland, Florida, 32724-2039, United States of America
Job Description
GENERAL PURPOSE OF THE JOB
The Alerts Representative, Customer Support (Lab) reports Alerts to facilities or Physicians within the required service level agreement. This process requires the teammate to follow the standard operating procedure for reporting and documenting alerts. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. This position reports to the Supervisor, Customer Support (Lab).
ESSENTIAL DUTIES & RESPONSIBILITIES
Responds professionally and knowledgably to outbound calls
- Monitors alert volume and respond accordingly
- Consults with Supervisor, Manager or designee regarding questionable results when appropriate
- Follows established procedure for reporting urgent results (alert values)
- Adhere to call documentation policy
Responsible for maintaining quality adherence
- Demonstrate ability to successfully or efficiently navigate through systems by passing competency tests
- Reports events or deviations from standard laboratory procedures to supervisor, manager or designee
EDUCATION AND EXPERIENCE
- 0-2 years experience preferred
- Must have high school diploma or equivalent
- Basic computer skills with proficiency in Microsoft Office required
- Prior customer service or hospitality experience preferred
What We’ll Provide
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Beware of Recruitment Fraud
DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.
Career Growth - From clinical and operations to corporate jobs, our learning and development programs help guide your career journey.
See all Green Card Customer Support Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Support Representative Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Support Representative
Document your specialized support credentials early
Gather degree transcripts, professional certifications, and performance records before applying. PERM requires your employer to prove your qualifications match the posted job description, so gaps between your resume and official documents can stall labor certification.
Target employers with established PERM filing histories
Large BPO firms, SaaS companies, and enterprise tech employers regularly sponsor customer support staff through PERM. Search for employers who have filed labor certifications for this exact job title using the DOL OFLC disclosure database to filter by occupation.
Search green card roles on Migrate Mate
Use Migrate Mate to filter Customer Support Representative openings by employers with active green card sponsorship history. It surfaces roles tied to real PERM and I-140 filing data, saving you time over general job searches that mix temporary and permanent sponsorship.
Verify the prevailing wage before accepting an offer
Your employer must pay at least the DOL prevailing wage for your role, location, and experience level. Run the OFLC Wage Search tool for your metro area before negotiating. Accepting a role below prevailing wage can disqualify your PERM application before it starts.
Clarify EB-2 versus EB-3 eligibility with your employer
Most customer support roles qualify under EB-3 as skilled workers. If the position requires a specialized degree in linguistics, psychology, or a technical field, your employer may file under EB-2, which has shorter wait times for many nationalities.
Prepare for the PERM recruitment audit trail
During PERM, DOL may audit your employer's recruitment records for your specific role. Confirm your employer retains job posting dates, applicant records, and rejection reasons. Incomplete documentation is one of the most common causes of PERM denial for support-role petitions.
Green Card Customer Support Representative: Frequently Asked Questions
Do Customer Support Representative roles qualify for EB-3 green card sponsorship?
Yes. Customer support roles typically qualify under EB-3 as skilled workers or professionals when they require at least two years of training or a bachelor's degree. Your employer files a PERM labor certification with DOL to demonstrate no qualified U.S. worker was available, then submits an I-140 petition to USCIS to begin the permanent residency process.
How is green card sponsorship different from H-1B for this type of role?
H-1B visa is a temporary work visa capped at 85,000 annually and subject to a lottery. EB-3 green card sponsorship has no annual lottery and leads to permanent residency rather than a renewable temporary status. The tradeoff is timeline: PERM labor certification alone can take six to twelve months before USCIS even receives the I-140 petition, making green card sponsorship a longer but permanent path.
How do I find employers who sponsor Customer Support Representatives for green cards?
Use Migrate Mate to search Customer Support Representative openings filtered by employers with documented PERM and green card sponsorship histories. Many employers sponsor these roles but don't advertise it in job postings, so filtering by actual filing history is more reliable than reading job descriptions that mention sponsorship in vague terms.
Can my employer start my green card process while I'm on a work visa?
Yes. Many employers begin PERM labor certification for customer support staff while they hold H-1B or other nonimmigrant status. Filing early matters because your priority date, set when DOL accepts the PERM application, determines your place in the visa queue. For nationals of countries with high EB-3 demand, a longer wait time makes an early filing date more valuable.
What role-specific factors can complicate PERM for a customer support position?
DOL scrutinizes PERM applications where the job duties are broad enough that many U.S. workers could qualify. To strengthen your case, your employer should specify any language requirements, industry-specific technical knowledge, or software systems the role requires. Generic job descriptions for customer support attract more applicant responses during recruitment, increasing the risk of a PERM denial based on available U.S. workers.