Contact Center Supervisor Jobs in USA with Visa Sponsorship
Contact Center Supervisor roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field. Employers in this space also file LCAs through DOL, and candidates from Australia or Chile and Singapore have access to E-3 visa and H-1B1 visa pathways with no lottery.
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Get Access To All JobsLocation Address:
8880 Evergreen Blvd
Coon Rapids, MN 55433-6040
Date Posted:
November 03, 2026
Department:
16008774 Customer Experience Center HOS
Shift:
Day/Evening (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
40
Union Contract:
Non-Union-NCT
Weekend Rotation:
Occasional
Job Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
- 1.0 FTE (80 hours per two-week pay period)
- 8-hour day/evening shift
- Occasional weekend rotation
Job Description:
Leads the daily operations for the Contact Center, including call monitoring, training, hiring, performance management and quality assurance. Provides exceptional customer service and resolves complex escalations from all consumers.
Principle Responsibilities:
- Daily operations
- Monitors call center performance using identified tools.
- Identifies and documents key performance criteria using business requirements documentation and project plans.
- Facilitates knowledge gathering for development of training material, quality measurements, and specialized reporting requirements.
- Recommends agent skill level, training requirements and other specialized needs.
- Estimates volume and work activities that drive cost and staffing requirements.
- Monitors queues.
- Internal and external team projects, committees and work groups.
-
Special projects as assigned.
-
Supervision of employees
- Reviews service observations for agents that are calibrated and audited for performance.
- Coordinates with other supervisors to provide direction and client perspective.
- Reinforces use of all reference tools, SOPs, trained workflows, compliance and self-service tools.
- Provides call coaching, development and performance.
- Leads daily huddles.
- Hires and onboards of new employees.
- Trains, orients and maintains competencies for employees.
- Maintains scheduling, time off approval and timecard sign-off.
-
Performance management of employee, including performance reviews.
-
Quality Monitoring and Problem Resolution
- Reinforces quality criteria that is measured for each program/service line.
- Queries systems for contact history, call recordings, work flow, etc.
- Reviews performance on call metrics and contact handling to insure compliance.
- Identifies problem areas and recommend solutions.
-
Resolves escalated issues in a timely manner.
-
Other duties as assigned.
Required Qualifications:
- Associate's or Vocational degree and 2 years of related experience or
- 4 years of related experience and must commit to enroll in an Associate’s program within 6 months of hire and obtain an Associate’s degree within 4 years of hire
Preferred Qualifications:
- Bachelor's degree in business, marketing, finance, communications or related field
- 2 years of leadership experience
Physical Demands:
Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently
Pay Range:
Pay Range: $35.61 to $48.81 per hour
The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.
Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.
Benefit Summary:
Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.
Benefits include:
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health is a 501(c)(3) eligible employer
Benefit eligibility/offerings are determined by FTE and if you are represented by a union.
Location Address:
8880 Evergreen Blvd
Coon Rapids, MN 55433-6040
Date Posted:
November 03, 2026
Department:
16008774 Customer Experience Center HOS
Shift:
Day/Evening (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
40
Union Contract:
Non-Union-NCT
Weekend Rotation:
Occasional
Job Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
- 1.0 FTE (80 hours per two-week pay period)
- 8-hour day/evening shift
- Occasional weekend rotation
Job Description:
Leads the daily operations for the Contact Center, including call monitoring, training, hiring, performance management and quality assurance. Provides exceptional customer service and resolves complex escalations from all consumers.
Principle Responsibilities:
- Daily operations
- Monitors call center performance using identified tools.
- Identifies and documents key performance criteria using business requirements documentation and project plans.
- Facilitates knowledge gathering for development of training material, quality measurements, and specialized reporting requirements.
- Recommends agent skill level, training requirements and other specialized needs.
- Estimates volume and work activities that drive cost and staffing requirements.
- Monitors queues.
- Internal and external team projects, committees and work groups.
-
Special projects as assigned.
-
Supervision of employees
- Reviews service observations for agents that are calibrated and audited for performance.
- Coordinates with other supervisors to provide direction and client perspective.
- Reinforces use of all reference tools, SOPs, trained workflows, compliance and self-service tools.
- Provides call coaching, development and performance.
- Leads daily huddles.
- Hires and onboards of new employees.
- Trains, orients and maintains competencies for employees.
- Maintains scheduling, time off approval and timecard sign-off.
-
Performance management of employee, including performance reviews.
-
Quality Monitoring and Problem Resolution
- Reinforces quality criteria that is measured for each program/service line.
- Queries systems for contact history, call recordings, work flow, etc.
- Reviews performance on call metrics and contact handling to insure compliance.
- Identifies problem areas and recommend solutions.
-
Resolves escalated issues in a timely manner.
-
Other duties as assigned.
Required Qualifications:
- Associate's or Vocational degree and 2 years of related experience or
- 4 years of related experience and must commit to enroll in an Associate’s program within 6 months of hire and obtain an Associate’s degree within 4 years of hire
Preferred Qualifications:
- Bachelor's degree in business, marketing, finance, communications or related field
- 2 years of leadership experience
Physical Demands:
Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently
Pay Range:
Pay Range: $35.61 to $48.81 per hour
The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.
Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.
Benefit Summary:
Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.
Benefits include:
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health is a 501(c)(3) eligible employer
Benefit eligibility/offerings are determined by FTE and if you are represented by a union.
See all Contact Center Supervisor Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Contact Center Supervisor roles.
Get Access To All JobsTips for Finding Contact Center Supervisor Jobs
Document your degree's direct relevance
Supervisory contact center roles must meet the specialty occupation standard, so pair your degree transcript with a job description that explicitly requires that field of study. A business administration or communications degree tied to workforce management or customer operations strengthens your case.
Look up prevailing wage tiers before negotiating
Use the OFLC Wage Search to find the Level I through Level IV wage for your work location before you receive an offer. Employers filing an LCA must pay at least the prevailing wage, so knowing the threshold tells you whether an offer is compliant before you sign.
Target employers with active LCA filing history
Use Migrate Mate to find contact center and BPO employers that have verified sponsorship history for supervisory roles. Filtering by employers who have filed LCAs in your target city reduces time spent on companies that have never sponsored this job category.
Clarify the specialty occupation argument with HR
Many contact center employers post supervisor roles without specifying a required degree field, which can create H-1B RFE risk. Before accepting an offer, confirm in writing that the role requires a bachelor's degree in a specific field, not just any degree or equivalent experience.
Align your start date with LCA certification timing
DOL certifies most LCAs within seven business days, but your employer needs that certification before USCIS can adjudicate the I-129. Build at least three weeks of buffer between your expected start date and when your employer plans to file, so certification delays don't create a gap.
Verify your O*NET profile matches your actual duties
Review the O*NET occupation profile for First-Line Supervisors of Office and Administrative Support Workers before your petition is filed. Your job description should reflect the listed tasks closely, since USCIS uses occupational definitions to evaluate whether the role qualifies as a specialty occupation.
Frequently Asked Questions
Does a Contact Center Supervisor role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. If the job description requires a specific bachelor's degree, such as business administration, communications, or operations management, it can meet the specialty occupation standard. Generic postings that accept any degree or equivalent experience are more likely to receive a Request for Evidence from USCIS, so the job description language matters significantly.
Which visas can sponsor a Contact Center Supervisor role?
H-1B is the most common pathway and covers most nationalities, subject to the annual cap and selection process. Australian nationals can use the E-3, which requires an LCA but has no lottery. Chilean nationals have access to the H-1B1 visa with a 1,400-person annual cap that has never been exhausted, and Singapore nationals have the H-1B1 with an 5,400-person cap. All three specialty occupation visas require the role to meet the degree requirement.
What degree does a Contact Center Supervisor typically need for sponsorship?
USCIS looks for a bachelor's degree in a field directly related to the job's core duties. For contact center supervision, degrees in business administration, organizational management, communications, or human resources are most defensible. A general liberal arts degree may require additional documentation showing how the coursework relates to managing customer service teams and operations.
How do I find employers who actively sponsor Contact Center Supervisor roles?
Migrate Mate lists employers with verified LCA sponsorship history for supervisory roles in customer operations and contact center environments, searchable by city. Focusing on companies that have already filed for this job category significantly improves your chances, since those employers understand the process and have established relationships with immigration counsel.
Can a Contact Center Supervisor role lead to a green card?
Yes. H-1B status allows dual intent, meaning you can pursue an employer-sponsored green card without jeopardizing your nonimmigrant status. Most Contact Center Supervisor green card cases go through the EB-3 category for skilled workers, which requires a PERM labor certification filed with DOL. Country of birth affects how long priority date backlogs may add to your timeline.
What is the prevailing wage requirement for sponsored Contact Center Supervisor jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.