Customer Service Consultant Jobs in USA with Visa Sponsorship
Customer Service Consultant roles can qualify for H-1B visa or TN visa sponsorship when the position requires a bachelor's degree in a directly related field. Employers file a Labor Condition Application before sponsoring, and international candidates benefit from targeting companies with active LCA filing history in customer-facing operations.
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Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.
Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.
ABOUT THE JOB YOU’RE CONSIDERING
As AI reshapes how organizations operate, compete, and create value, we are evolving our consulting model to be AI-enabled by design, augmenting human judgment with analytics, automation, and generative AI. Our teams are looking for consultants who are not only strong problem solvers, but who are excited to work differently in an AI-first world: curious, adaptable, and ready to help clients reimagine how work gets done.
Within frog’s CX Transformation capability, we help organizations build customer-centric strategies, operating models, and experiences across marketing, sales, commerce, service, and contact centers.
YOUR ROLE
As a Senior Consultant, Contact Center Experience Transformation, you will help clients modernize service operations into intelligent, AI-enabled engagement hubs.
Key responsibilities include:
- Shape contact center transformation strategies using AI, automation, and omnichannel engagement.
- Analyze customer journeys, call drivers, interaction data, and service performance.
- Design future-state operating models across people, process, and technology.
- Facilitate workshops and align stakeholders on transformation priorities.
- Develop business cases for virtual agents, IVR modernization, agent assist, and efficiency improvements.
- Translate strategy into implementation roadmaps and support proposals and thought leadership.
YOUR SKILLS + EXPERIENCE
You bring strong AI literacy, including core AI and generative AI concepts, and understand how these capabilities apply to enterprise transformation. You identify and support AI-enabled opportunities that improve business outcomes and delivery effectiveness, work in AI-augmented ways, and apply responsible AI principles including ethics, privacy, security, transparency, and governance.
Required Experience:
- 5+ years in consulting roles focused on contact center, customer service, or CX transformation.
- Experience with AI/GenAI applications such as chatbots, virtual agents, agent assist, or intelligent routing.
- Experience designing contact center operating models, service strategies, or transformation programs.
- Strong analytical, storytelling, presentation, and workshop-facilitation skills.
- Ability to deliver in fast-paced, ambiguous environments.
Preferred Experience:
- CCaaS, CRM, workforce management, or knowledge systems; Financial Services or Consumer Products experience; service design methods.
COMPENSATION
The base compensation range for this role in the posted location is: $105,600 - $199,480
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
BENEFITS
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
IMPORTANT NOTICE: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
DISCLAIMERS
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
INTRODUCTION
Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.
Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.
ABOUT THE JOB YOU’RE CONSIDERING
As AI reshapes how organizations operate, compete, and create value, we are evolving our consulting model to be AI-enabled by design, augmenting human judgment with analytics, automation, and generative AI. Our teams are looking for consultants who are not only strong problem solvers, but who are excited to work differently in an AI-first world: curious, adaptable, and ready to help clients reimagine how work gets done.
Within frog’s CX Transformation capability, we help organizations build customer-centric strategies, operating models, and experiences across marketing, sales, commerce, service, and contact centers.
YOUR ROLE
As a Senior Consultant, Contact Center Experience Transformation, you will help clients modernize service operations into intelligent, AI-enabled engagement hubs.
Key responsibilities include:
- Shape contact center transformation strategies using AI, automation, and omnichannel engagement.
- Analyze customer journeys, call drivers, interaction data, and service performance.
- Design future-state operating models across people, process, and technology.
- Facilitate workshops and align stakeholders on transformation priorities.
- Develop business cases for virtual agents, IVR modernization, agent assist, and efficiency improvements.
- Translate strategy into implementation roadmaps and support proposals and thought leadership.
YOUR SKILLS + EXPERIENCE
You bring strong AI literacy, including core AI and generative AI concepts, and understand how these capabilities apply to enterprise transformation. You identify and support AI-enabled opportunities that improve business outcomes and delivery effectiveness, work in AI-augmented ways, and apply responsible AI principles including ethics, privacy, security, transparency, and governance.
Required Experience:
- 5+ years in consulting roles focused on contact center, customer service, or CX transformation.
- Experience with AI/GenAI applications such as chatbots, virtual agents, agent assist, or intelligent routing.
- Experience designing contact center operating models, service strategies, or transformation programs.
- Strong analytical, storytelling, presentation, and workshop-facilitation skills.
- Ability to deliver in fast-paced, ambiguous environments.
Preferred Experience:
- CCaaS, CRM, workforce management, or knowledge systems; Financial Services or Consumer Products experience; service design methods.
COMPENSATION
The base compensation range for this role in the posted location is: $105,600 - $199,480
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
BENEFITS
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
IMPORTANT NOTICE: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
DISCLAIMERS
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
See all 110+ Customer Service Consultant Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Consultant roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Service Consultant
Align your degree to the role
H-1B sponsorship requires a specialty occupation, meaning your degree must directly relate to customer service consulting work. A business administration, communications, or marketing degree strengthens your case. A general arts degree with no business coursework often draws a Request for Evidence from USCIS.
Use O*NET to frame your credentials
Pull the O*NET occupation profile for Customer Service Representative and Customer Service Consultant roles before updating your resume. Matching your documented duties to the occupational tasks listed there helps your employer build a credible specialty occupation argument in the LCA and I-129 petition.
Target employers with LCA filing history
Many customer service roles are excluded from sponsorship because employers classify them as non-specialty. Use Migrate Mate to identify companies that have filed Labor Condition Applications specifically for customer service and client-facing consultant positions, so you're targeting roles already set up for sponsorship.
Check prevailing wage tiers before negotiating
Your offered salary must meet the DOL prevailing wage for your specific location and job title. Run the OFLC Wage Search for your metro area before salary discussions. Accepting below the Level II wage can delay LCA certification or trigger a DOL audit of your employer.
Clarify the LCA scope covers your actual duties
If your role spans account management, upselling, or technical support alongside core service duties, ensure the employer's LCA description captures all functions. A mismatch between your day-to-day work and the certified LCA job description can jeopardize your status at renewal or in an audit.
Confirm your employer is E-Verify enrolled if on STEM OPT
If you're extending OPT under a STEM designation while seeking H-1B sponsorship, your employer must be enrolled in E-Verify. Confirm enrollment before signing an offer letter, since gaps in authorization occur if the employer isn't enrolled and your STEM OPT extension is already filed.
Frequently Asked Questions
Does a Customer Service Consultant role qualify as a specialty occupation for H-1B?
It depends on how the employer defines and documents the position. A generic customer service role that accepts any bachelor's degree typically doesn't qualify. But a consultant-level role requiring a degree in business, communications, or a related field, with duties like client strategy, process improvement, or account analysis, can meet USCIS specialty occupation standards.
Which visas are realistic for international Customer Service Consultants?
H-1B is the most common path if the role is structured as a specialty occupation. TN is available for Canadian and Mexican nationals if the position fits a qualifying USMCA profession. F-1 OPT and STEM OPT let recent graduates work while employers initiate H-1B sponsorship. J-1 visa trainee status is possible through a designated sponsor organization for shorter placements.
How do I find employers who sponsor visas for Customer Service Consultant jobs?
Browse Migrate Mate to find employers with verified LCA filing history for customer service and consultant-level roles. This filters out companies that post open roles but have no track record of sponsoring international candidates, saving you time on applications that are unlikely to lead to sponsorship.
Does my degree field matter for Customer Service Consultant sponsorship?
Yes. USCIS evaluates whether your degree directly relates to the specific duties in the job description, not just the job title. A business, marketing, communications, or psychology degree typically supports sponsorship for consultant roles involving client management or service strategy. A degree with no connection to the role's core functions increases the chance of an RFE.
Can a Customer Service Consultant role qualify for a green card through PERM?
Yes, if the employer is willing to sponsor and the role genuinely requires a bachelor's degree. The employer files a PERM labor certification with DOL to demonstrate no qualified U.S. workers are available. EB-2 applies if the role requires an advanced degree. EB-3 applies for positions requiring a bachelor's degree and at least two years of experience.
What is the prevailing wage requirement for sponsored Customer Service Consultant jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.