Green Card Director of Client Success Jobs
Director of Client Success roles qualify for EB-2 or EB-3 green card sponsorship when employers can demonstrate that no qualified U.S. worker is available through the PERM labor certification process. Sponsorship leads to lawful permanent residency, making it a permanent career commitment for both you and your employer.
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Get Access To All JobsJob title: Director, Client Success - Prisma
Reports to: Director, Operations - Prisma
Department: Priority Property Rev
Location: Alpharetta, GA (Hybrid)
Grade: 20
About Priority Commerce:
Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.
We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.
At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.
About the Role:
Prisma seeks a hands-on Director of Client Success to lead, coach, and elevate its Customer Success Managers and Onboarding team. This leader is accountable for client retention, product adoption, effective onboarding, and consistent execution across the customer lifecycle. Success requires a visible, supportive coach who develops people, strengthens client relationships, and turns performance insights into action—not a leader primarily focused on building new frameworks.
Key Responsibilities
Team Leadership & Coaching
- Lead, coach, and develop CSMs and Onboarding Specialists through regular one-on-ones, account reviews, actionable feedback, and individual development plans.
- Set clear expectations and priorities; hold the team accountable for client outcomes, responsiveness, and consistent execution.
- Coach team members through executive conversations, renewal risks, difficult escalations, and opportunities to increase customer value.
Client Retention, Adoption & Growth
- Own portfolio performance across gross and net revenue retention (GRR/NRR), account health, product adoption, and client satisfaction.
- Guide proactive engagement plans for strategic and at-risk accounts; personally support critical client relationships and escalations.
- Partner with Sales to surface expansion opportunities and ensure a coordinated approach to renewals and account growth.
Onboarding & Customer Experience
- Oversee onboarding quality, time to value, and handoffs into ongoing account management; remove obstacles that delay adoption.
- Use customer feedback and performance data to improve engagement, issue resolution, and the end-to-end client experience.
- Collaborate with Sales, Product, Support, and Operations to resolve recurring client issues and align on priorities.
Performance Management
- Use practical KPIs, CRM visibility, and team coaching to identify gaps, improve productivity, and drive measurable results.
- Provide leadership with clear reporting on retention risks, onboarding progress, adoption trends, and team performance.
What Success Looks Like:
A motivated, capable team that consistently delivers strong onboarding, proactive account management, improving adoption, and durable customer relationships—with measurable retention and revenue outcomes.
Candidate Requirements:
- 5+ years in Customer Success, Account Management, or related client-facing roles, including 3+ years leading teams.
- Proven record of coaching and improving the performance of CSMs and/or onboarding teams; strong people-development skills.
- Experience in multifamily PropTech, rent payments, or closely related enterprise technology.
- Demonstrated ownership of customer retention, adoption, and complex enterprise relationships.
- Strong analytical, communication, and escalation-management skills; comfortable using CRM and performance metrics.
- Ability to work a hybrid schedule with regular in-office presence at Prisma’s Alpharetta headquarters.
Preferred Experience:
- Multifamily operations, digital payments, HubSpot, and experience in a growing technology business.
Work Environment & Culture:
We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.
Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.
Compensation and Benefits:
Compensation range: $125,000 - $150,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.
Financial Wellness
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options
- Financial wellness resources and employee discount programs
Health & Well-being
- Medical, dental, and vision coverage
- Mental health support for employees and dependents through Lyra Health
- Family planning and women’s health benefits through Carrot
- Gym membership reimbursement and virtual wellness programs (including yoga)
Time Off
- 3 weeks PTO to start, with unlimited PTO after year one
Growth & Development
- Education expense reimbursement
- Leadership development programs
- Certified Payments Professional (CPP) certification support
We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.
Traditional Physical Requirements:
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires the ability to lift 10 pounds.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
Job title: Director, Client Success - Prisma
Reports to: Director, Operations - Prisma
Department: Priority Property Rev
Location: Alpharetta, GA (Hybrid)
Grade: 20
About Priority Commerce:
Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.
We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.
At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.
About the Role:
Prisma seeks a hands-on Director of Client Success to lead, coach, and elevate its Customer Success Managers and Onboarding team. This leader is accountable for client retention, product adoption, effective onboarding, and consistent execution across the customer lifecycle. Success requires a visible, supportive coach who develops people, strengthens client relationships, and turns performance insights into action—not a leader primarily focused on building new frameworks.
Key Responsibilities
Team Leadership & Coaching
- Lead, coach, and develop CSMs and Onboarding Specialists through regular one-on-ones, account reviews, actionable feedback, and individual development plans.
- Set clear expectations and priorities; hold the team accountable for client outcomes, responsiveness, and consistent execution.
- Coach team members through executive conversations, renewal risks, difficult escalations, and opportunities to increase customer value.
Client Retention, Adoption & Growth
- Own portfolio performance across gross and net revenue retention (GRR/NRR), account health, product adoption, and client satisfaction.
- Guide proactive engagement plans for strategic and at-risk accounts; personally support critical client relationships and escalations.
- Partner with Sales to surface expansion opportunities and ensure a coordinated approach to renewals and account growth.
Onboarding & Customer Experience
- Oversee onboarding quality, time to value, and handoffs into ongoing account management; remove obstacles that delay adoption.
- Use customer feedback and performance data to improve engagement, issue resolution, and the end-to-end client experience.
- Collaborate with Sales, Product, Support, and Operations to resolve recurring client issues and align on priorities.
Performance Management
- Use practical KPIs, CRM visibility, and team coaching to identify gaps, improve productivity, and drive measurable results.
- Provide leadership with clear reporting on retention risks, onboarding progress, adoption trends, and team performance.
What Success Looks Like:
A motivated, capable team that consistently delivers strong onboarding, proactive account management, improving adoption, and durable customer relationships—with measurable retention and revenue outcomes.
Candidate Requirements:
- 5+ years in Customer Success, Account Management, or related client-facing roles, including 3+ years leading teams.
- Proven record of coaching and improving the performance of CSMs and/or onboarding teams; strong people-development skills.
- Experience in multifamily PropTech, rent payments, or closely related enterprise technology.
- Demonstrated ownership of customer retention, adoption, and complex enterprise relationships.
- Strong analytical, communication, and escalation-management skills; comfortable using CRM and performance metrics.
- Ability to work a hybrid schedule with regular in-office presence at Prisma’s Alpharetta headquarters.
Preferred Experience:
- Multifamily operations, digital payments, HubSpot, and experience in a growing technology business.
Work Environment & Culture:
We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.
Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.
Compensation and Benefits:
Compensation range: $125,000 - $150,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.
Financial Wellness
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options
- Financial wellness resources and employee discount programs
Health & Well-being
- Medical, dental, and vision coverage
- Mental health support for employees and dependents through Lyra Health
- Family planning and women’s health benefits through Carrot
- Gym membership reimbursement and virtual wellness programs (including yoga)
Time Off
- 3 weeks PTO to start, with unlimited PTO after year one
Growth & Development
- Education expense reimbursement
- Leadership development programs
- Certified Payments Professional (CPP) certification support
We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.
Traditional Physical Requirements:
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires the ability to lift 10 pounds.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
See all 48+ Green Card Director of Client Success Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Director of Client Success
Align your credentials with EB-2 requirements
EB-2 covers advanced-degree professionals, so document your master's degree or your bachelor's degree plus five years of progressive client success experience. Compile performance reviews and promotion records now; PERM audits demand this paper trail.
Search verified sponsors on Migrate Mate
Target employers with a confirmed history of filing PERM labor certifications for client success leadership roles. Migrate Mate lists employers with verified green card sponsorship history, so you can focus outreach on companies already familiar with the EB-2 and EB-3 process.
Check prevailing wage before salary negotiations
Your employer must pay at least the DOL prevailing wage for your SOC code and work location. Use the OFLC Wage Search to look up the wage level before you receive an offer, so you can enter negotiations with accurate expectations.
Press hiring managers on PERM timeline readiness
PERM requires the employer to complete a formal recruitment test before filing with DOL. Ask directly whether the company has an immigration attorney on retainer and whether they've run PERM for similar roles, since inexperienced sponsors cause years of delays.
Understand per-country backlogs before accepting an offer
If you were born in India or China, your priority date may not become current for years after USCIS approves your I-140. Review the monthly Visa Bulletin with your attorney before accepting an offer to understand your realistic timeline to lawful permanent residence.
Preserve your priority date if you change employers
Once your original I-140 is approved, your priority date can carry over to a new employer's petition. If your I-485 has been pending 180 days or more, AC21 portability lets you move to a same or similar occupation without restarting the green card process.
Green Card Director of Client Success: Frequently Asked Questions
What makes a Director of Client Success role eligible for EB-2 green card sponsorship?
USCIS classifies EB-2 as requiring an advanced degree or a bachelor's degree plus five years of progressive experience in a directly related field. A Director of Client Success typically qualifies because the role demands specialized expertise in account management, revenue retention, and cross-functional leadership that meets the advanced-degree or equivalent-experience threshold.
How is green card sponsorship different from H-1B sponsorship for this role?
Green card sponsorship leads to lawful permanent residency, not a temporary work status. The employer must complete PERM labor certification with the Department of Labor, proving no qualified U.S. worker is available, before filing an I-140 with USCIS. There is no annual lottery, but per-country numerical limits mean nationals of high-demand countries can face significant priority-date backlogs before they can file an I-485.
How do I find employers willing to sponsor a Director of Client Success for a green card?
Start by identifying companies with a documented history of PERM filings for client success or account management leadership roles. Migrate Mate lists employers with verified green card sponsorship history, letting you filter your job search to companies already experienced with the EB-2 and EB-3 process rather than pitching the idea cold to HR departments.
What does the PERM recruitment test mean for my job search timeline?
Before filing PERM, your employer must run a formal recruitment process, post job ads in DOL-mandated channels, and document that no minimally qualified U.S. worker applied. This recruitment test typically adds several months to the pre-filing timeline, so employers often don't start the process until they're confident in your long-term retention.
Can I switch employers after my employer files the I-140?
You can keep your priority date once your original I-140 is approved, even if you move to a new employer who files a fresh I-140 on your behalf. Separately, if your I-485 has been pending for 180 days or more, AC21 portability allows you to change to the same or a similar occupation without restarting the green card process from the beginning.