Green Card Customer Support Manager Jobs
Customer Support Manager jobs with green card sponsorship are available through employers who file PERM labor certification with the Department of Labor, followed by an I-140 petition and adjustment of status or consular processing. EB-2 and EB-3 pathways both apply depending on your degree and experience, leading to lawful permanent residence.
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Get Access To All JobsDate: Nov 6, 2026
Location: Jackson, Mississippi, United States
Company: Entergy
Work Place Flexibility: Onsite
Job Summary/Purpose
Responsible for developing, maintaining, and growing operational relationships with state regulatory officials and key staff members. Oversees the resolution of all customer complaints received through multiple channels when not resolved in the Customer Contact Center. Point of contact for Jurisdictional Lead Team members for resolution of direct contact customer issues during/after hours. Manages a staff of employees who have responsibility for SOX compliance, customer service system data integrity, and for professional support of peers in customer service systems and issues.
Job Duties/Responsibilities
- Develops, maintains, and grows professional operational relationships with State regulatory officials and their staff members for the purpose of responding to inquiries regarding customer service and customer inquiries/complaints about service.
-
Develops, maintains, and grows professional working relationships with peers inside the organization which facilitate the efficient and effective resolution of customer inquiries, issues, and concerns. In addition to relationship and engagement with operating company peers, available to participate on cross-functional teams as needed.
-
Responsible for ensuring that customer service processes, systems, policies, and actions are compliant with jurisdictionally specific regulatory rules and regulations.
-
Single point of contact for Corporate Executives and Jurisdictional Lead Team members for resolving direct contact customer and key constituent inquiries, issues, and concerns during/after hours.
-
Jurisdictional gateway for System Support organizations in approving and communicating system modifications and major issue recovery processes.
-
Oversight of a staff of employees responsible for the investigation and resolution of all customer complaints/inquiries received through multiple channels which are not resolved within the Customer Contact Center. Staff responsibility for annual rate reviews for large customers ensuring most applicable rates. Responsible for analyzing customer complaint/issue data on a jurisdictionally specific basis to identify negative trends that require proactive changes to processes or service provision to reverse those trends. Ensures SOX and record retention compliance within the jurisdiction relative to Customer Service. Responsible for jurisdictionally specific data integrity in customer accounting systems relative to annexations and franchise areas.
-
Responsible for performing storm duty, including but not limited to, providing input and guidance on the development and implementation of external communication, updates to the PSC, MEMA, and Company Executives, and working with the DOC/War Room to develop and set meaningful NOCs.
-
Support the Regulatory Group on issues related to policy, reliability, and other operational issues. Provide input to rate cases and represent company at regulatory hearings and meetings on customer related issues as needed.
-
Maintain a strong working relationship with the Operations organization and provide input for operational efficiencies.
Minimum Requirements
Minimum education required of the position
- Bachelor's degree in Accounting, Business, Engineering, or equivalent work experience.
- Engineering degree preferred.
Minimum experience required of the position
- 7+ years of experience in customer service functions and customer issue resolution which involves use and understanding of Entergy's customer service and/or distribution operations systems.
Minimum knowledge, skills, and abilities required of the position
Incumbent must:
- Be knowledgeable of all regulatory rules, policies and requirements affecting customer service within the jurisdiction. Incumbent must be skilled in negotiation.
- Be knowledgeable of all jurisdictional rate schedules, service policies, and service standards.
- Be knowledgeable of all customer products, services, and programs pertinent to the jurisdiction.
- Possess strong capabilities in influence without authority to affect decisions and outcomes.
- Be able to develop strong relationships with peers and superiors within the organization in order to effectively and efficiently identify, facilitate, and direct resolution of customer service issues.
Other Attributes
- Functional Knowledge: Requires in-depth understanding of concepts, theories and principles in own discipline and basic knowledge of other disciplines.
- Business Expertise: Applies understanding of the industry and how own area contributes to the achievement of objectives.
- Problem Solving: Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.
- Impact: Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives. Guided by policies, resource requirements, budgets and the business plan.
- Interpersonal Skills: Guides, influences and persuades others either internally in other areas or externally with customers or agencies.
Working Conditions/Essential Functions/Physical Requirements
- Position requires travel and the potential for extended working hours as necessary. While generally an office-based position, some duties require the incumbent to be in outdoor settings. Some attendance at after-hours community and business-based events will be required as a Company representative. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Primary Location: Mississippi-Jackson
Job Function: Corporate
FLSA Status: [[customString3]]
Relocation Option: Level I
Union description/code: [[customString5]]
Number of Openings: 1
Req ID: 125307
Travel Percentage: Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Job Segment: Compliance, Law, Engineer, Manager, Legal, Customer Service, Engineering, Management
Date: Nov 6, 2026
Location: Jackson, Mississippi, United States
Company: Entergy
Work Place Flexibility: Onsite
Job Summary/Purpose
Responsible for developing, maintaining, and growing operational relationships with state regulatory officials and key staff members. Oversees the resolution of all customer complaints received through multiple channels when not resolved in the Customer Contact Center. Point of contact for Jurisdictional Lead Team members for resolution of direct contact customer issues during/after hours. Manages a staff of employees who have responsibility for SOX compliance, customer service system data integrity, and for professional support of peers in customer service systems and issues.
Job Duties/Responsibilities
- Develops, maintains, and grows professional operational relationships with State regulatory officials and their staff members for the purpose of responding to inquiries regarding customer service and customer inquiries/complaints about service.
-
Develops, maintains, and grows professional working relationships with peers inside the organization which facilitate the efficient and effective resolution of customer inquiries, issues, and concerns. In addition to relationship and engagement with operating company peers, available to participate on cross-functional teams as needed.
-
Responsible for ensuring that customer service processes, systems, policies, and actions are compliant with jurisdictionally specific regulatory rules and regulations.
-
Single point of contact for Corporate Executives and Jurisdictional Lead Team members for resolving direct contact customer and key constituent inquiries, issues, and concerns during/after hours.
-
Jurisdictional gateway for System Support organizations in approving and communicating system modifications and major issue recovery processes.
-
Oversight of a staff of employees responsible for the investigation and resolution of all customer complaints/inquiries received through multiple channels which are not resolved within the Customer Contact Center. Staff responsibility for annual rate reviews for large customers ensuring most applicable rates. Responsible for analyzing customer complaint/issue data on a jurisdictionally specific basis to identify negative trends that require proactive changes to processes or service provision to reverse those trends. Ensures SOX and record retention compliance within the jurisdiction relative to Customer Service. Responsible for jurisdictionally specific data integrity in customer accounting systems relative to annexations and franchise areas.
-
Responsible for performing storm duty, including but not limited to, providing input and guidance on the development and implementation of external communication, updates to the PSC, MEMA, and Company Executives, and working with the DOC/War Room to develop and set meaningful NOCs.
-
Support the Regulatory Group on issues related to policy, reliability, and other operational issues. Provide input to rate cases and represent company at regulatory hearings and meetings on customer related issues as needed.
-
Maintain a strong working relationship with the Operations organization and provide input for operational efficiencies.
Minimum Requirements
Minimum education required of the position
- Bachelor's degree in Accounting, Business, Engineering, or equivalent work experience.
- Engineering degree preferred.
Minimum experience required of the position
- 7+ years of experience in customer service functions and customer issue resolution which involves use and understanding of Entergy's customer service and/or distribution operations systems.
Minimum knowledge, skills, and abilities required of the position
Incumbent must:
- Be knowledgeable of all regulatory rules, policies and requirements affecting customer service within the jurisdiction. Incumbent must be skilled in negotiation.
- Be knowledgeable of all jurisdictional rate schedules, service policies, and service standards.
- Be knowledgeable of all customer products, services, and programs pertinent to the jurisdiction.
- Possess strong capabilities in influence without authority to affect decisions and outcomes.
- Be able to develop strong relationships with peers and superiors within the organization in order to effectively and efficiently identify, facilitate, and direct resolution of customer service issues.
Other Attributes
- Functional Knowledge: Requires in-depth understanding of concepts, theories and principles in own discipline and basic knowledge of other disciplines.
- Business Expertise: Applies understanding of the industry and how own area contributes to the achievement of objectives.
- Problem Solving: Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.
- Impact: Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives. Guided by policies, resource requirements, budgets and the business plan.
- Interpersonal Skills: Guides, influences and persuades others either internally in other areas or externally with customers or agencies.
Working Conditions/Essential Functions/Physical Requirements
- Position requires travel and the potential for extended working hours as necessary. While generally an office-based position, some duties require the incumbent to be in outdoor settings. Some attendance at after-hours community and business-based events will be required as a Company representative. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Primary Location: Mississippi-Jackson
Job Function: Corporate
FLSA Status: [[customString3]]
Relocation Option: Level I
Union description/code: [[customString5]]
Number of Openings: 1
Req ID: 125307
Travel Percentage: Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Job Segment: Compliance, Law, Engineer, Manager, Legal, Customer Service, Engineering, Management
See all Green Card Customer Support Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Support Manager Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Support Manager
Match your credentials to the right EB category
If you hold a bachelor's degree plus five or more years of progressive customer support leadership experience, you can qualify under EB-2. A straight bachelor's degree with less experience typically routes you through EB-3. Document your reporting structure and team size carefully before your employer files.
Research PERM wage requirements before applying
Your employer's PERM labor certification must certify a prevailing wage set by DOL for your SOC code and work location. Use the OFLC Wage Search to verify the wage level tied to Customer Support Manager roles in your target city before you negotiate your offer.
Find sponsors through Migrate Mate's verified employer database
Many Customer Support Manager openings never advertise green card sponsorship upfront. Migrate Mate lists employers with confirmed PERM and I-140 filing history for management-level support roles, so you can target companies already experienced with the sponsorship process rather than guessing.
Anticipate the PERM recruitment audit window
Before filing PERM, your employer must run a compliant recruitment test, including job postings and internal notices. If DOL audits the application, documentation gaps cause significant delays. Ask hiring managers directly whether their HR team has completed PERM filings before for similar roles.
Understand priority dates if you're from India or China
Per-country limits mean nationals of high-demand countries can face substantial waits between I-140 approval and an available visa number. Check the USCIS Visa Bulletin monthly and factor that timeline into decisions about accepting offers or switching employers mid-process.
Use AC21 portability to protect your place in line
Once your I-485 has been pending for 180 days or more, AC21 job portability lets you move to a new employer in the same or a similar occupation without losing your priority date. Confirm the new Customer Support Manager role falls within the same SOC category before making any move.
Green Card Customer Support Manager: Frequently Asked Questions
Can a Customer Support Manager role qualify for EB-2 green card sponsorship?
Yes, if the position requires an advanced degree or a bachelor's degree plus five years of progressive experience in customer support leadership. Your employer must document that the role genuinely requires that level of education in the PERM filing. Roles that accept any bachelor's degree without specialization typically fall under EB-3 instead.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM, I-140, and adjustment of status leads to lawful permanent residence, not a temporary status. The employer files a prevailing wage determination and completes a formal recruitment test with DOL before USCIS reviews the I-140 petition. There is no lottery, but per-country annual limits mean priority date backlogs can apply depending on your nationality.
What does the PERM labor certification process require from my employer?
Your employer must obtain a prevailing wage determination from DOL, conduct a compliant recruitment test showing no qualified U.S. workers are available, and file ETA Form 9089 with OFLC. DOL may audit the application and request documentation of every recruitment step. This process typically precedes the I-140 petition filed with USCIS.
Where can I find Customer Support Manager jobs with confirmed green card sponsorship?
Migrate Mate lists employers with verified PERM and I-140 filing history for management-level roles, including customer support positions. Searching there lets you focus on companies that have already navigated the sponsorship process rather than spending time on employers who are unfamiliar with or unwilling to undertake PERM labor certification.
Can I change employers while my green card application is pending?
Yes, under AC21 job portability, once your I-485 has been pending 180 days or more you can move to a new employer in the same or a similar occupation without losing your priority date. The new Customer Support Manager role must fall within the same SOC classification. A previously approved I-140 also allows your priority date to carry over to a new employer's petition.