Green Card Head of Customer Service Jobs
Head of Customer Service roles qualify for EB-2 or EB-3 green card sponsorship when employers complete PERM labor certification, proving no qualified U.S. worker is available. Your advanced degree or progressive management experience determines which category fits, and per-country backlogs mean early action on your priority date matters.
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Get Access To All JobsAbout the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Support
Gemini’s Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions. Collectively, these teams efficiently handle all inbound phone-based service requests and communications for the Gemini Credit Card and email-based requests for Gemini Exchange.
The Role: Head of Customer Service
As the Head of Customer Service, your role will be a combination of “getting your hands dirty” and management responsibilities within an inbound contact center. You will be expected to lead the workforce management function, partner with the Operations team with forecasting and building team rapport. This role is required to be in person five days per week at our Scottsdale, AZ office.
Responsibilities:
- Design, implement and scale long-term customer service strategies that align with Gemini’s growth and brand values
- Translate strategic direction and goals from the Director into actionable plans for the operations team
- Lead workforce management, including time cards, scheduling, and headcount management to ensure seamless coverage and business continuity
- Identify and resolve operational inefficiencies
- Resolve high-priority and complex customer complaints, and negotiate solutions for critical escalations
- Hire, train, mentor and evaluate customer service managers, team leads, and support agents
- Lead local shift managers and global team leaders, empowering them and their teams to hit performance targets through coaching, training, and recognition
- Foster a proactive, high-performance team culture focused on continuous improvement and customer satisfaction
- Partner with Product, Sales, and Marketing teams to feed customer feedback into product roadmaps and retention campaigns
- Collaborate with the global operations teams, legal, office management, and security to ensure compliance with company and local policies
Minimum Qualifications:
- Minimum 15+ years in customer support management, with at least 3-5 years in a senior leadership role
- Proficiency in Google applications (Sheets, Docs, Slides)
- Deep familiarity with modern helpdesk software, CRM systems (Zendesk), and data analytical tools
- Experience with key metrics reporting
- Strong communication skills and a dependable team-player attitude
- Ability to adapt quickly to new information and changing environments
- Passion for delivering excellent client service with integrity and a proactive approach
Preferred Qualifications:
- 15+ years of experience in the banking or financial industry
- 10+ years of client service experience
- Associate Degree or higher
It Pays to Work Here
The compensation & benefits package for this role includes:
- Competitive starting pay
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
About the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Support
Gemini’s Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions. Collectively, these teams efficiently handle all inbound phone-based service requests and communications for the Gemini Credit Card and email-based requests for Gemini Exchange.
The Role: Head of Customer Service
As the Head of Customer Service, your role will be a combination of “getting your hands dirty” and management responsibilities within an inbound contact center. You will be expected to lead the workforce management function, partner with the Operations team with forecasting and building team rapport. This role is required to be in person five days per week at our Scottsdale, AZ office.
Responsibilities:
- Design, implement and scale long-term customer service strategies that align with Gemini’s growth and brand values
- Translate strategic direction and goals from the Director into actionable plans for the operations team
- Lead workforce management, including time cards, scheduling, and headcount management to ensure seamless coverage and business continuity
- Identify and resolve operational inefficiencies
- Resolve high-priority and complex customer complaints, and negotiate solutions for critical escalations
- Hire, train, mentor and evaluate customer service managers, team leads, and support agents
- Lead local shift managers and global team leaders, empowering them and their teams to hit performance targets through coaching, training, and recognition
- Foster a proactive, high-performance team culture focused on continuous improvement and customer satisfaction
- Partner with Product, Sales, and Marketing teams to feed customer feedback into product roadmaps and retention campaigns
- Collaborate with the global operations teams, legal, office management, and security to ensure compliance with company and local policies
Minimum Qualifications:
- Minimum 15+ years in customer support management, with at least 3-5 years in a senior leadership role
- Proficiency in Google applications (Sheets, Docs, Slides)
- Deep familiarity with modern helpdesk software, CRM systems (Zendesk), and data analytical tools
- Experience with key metrics reporting
- Strong communication skills and a dependable team-player attitude
- Ability to adapt quickly to new information and changing environments
- Passion for delivering excellent client service with integrity and a proactive approach
Preferred Qualifications:
- 15+ years of experience in the banking or financial industry
- 10+ years of client service experience
- Associate Degree or higher
It Pays to Work Here
The compensation & benefits package for this role includes:
- Competitive starting pay
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
See all Green Card Head of Customer Service Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Head of Customer Service Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Head of Customer Service
Match your credentials to the right EB category
If you hold a bachelor's degree plus five or more years of progressive customer service leadership, you may qualify for EB-2 rather than defaulting to EB-3. That distinction affects your priority date queue and how your employer structures the PERM job requirements.
Find sponsors through Migrate Mate's verified employer database
Search Migrate Mate to identify U.S. employers with documented EB-2 and EB-3 sponsorship history for customer service leadership roles, so you're targeting companies already familiar with the PERM process rather than educating a first-time sponsor.
Audit your performance documentation before PERM begins
PERM requires your employer to define the job's minimum requirements, and those must reflect what the role genuinely needs, not your personal credentials. Collect KPIs, team-size records, and promotion history now so the job description accurately captures your level without overfitting to your resume.
Target employers with dedicated HR or immigration counsel
Head of Customer Service is a management role that PERM must classify carefully under DOL occupational codes. Employers who already retain immigration attorneys are far less likely to stall the process on the recruitment-test phase or prevailing wage determination.
Use the OFLC Wage Search to pressure-test your offer
Before accepting an offer tied to green card sponsorship, run your job title and location through the OFLC Wage Search to confirm the offered rate meets or exceeds the Level III or IV prevailing wage DOL will require. A below-wage offer forces a renegotiation after PERM is filed.
Understand AC21 portability before you file I-485
Once your I-485 has been pending 180 days or more, AC21 portability lets you move to a new employer in the same or similar occupation without losing your place in line. Plan any potential employer change around that threshold, not your I-140 approval date.
Green Card Head of Customer Service: Frequently Asked Questions
Does a Head of Customer Service role qualify for EB-2 or EB-3 green card sponsorship?
It depends on how the employer defines the position's minimum requirements. If the role genuinely requires a master's degree or a bachelor's degree plus five years of progressive experience, EB-2 is available. A role requiring only a bachelor's degree and two or more years of experience fits EB-3. The employer, not the applicant, sets those minimums in the PERM job description, and DOL will scrutinize whether they reflect genuine business necessity.
How is green card sponsorship different from H-1B sponsorship for customer service leadership roles?
Green card sponsorship through EB-2 or EB-3 leads to lawful permanent residence, not a temporary status. The process starts with PERM labor certification, where your employer must conduct a formal DOL-supervised recruitment test and obtain a prevailing wage determination before filing the I-140 petition. There is no annual lottery, but per-country numerical limits mean nationals of high-demand countries can face priority-date backlogs before the final I-485 step.
What does the PERM recruitment test mean for a Head of Customer Service hire?
DOL requires employers to advertise the position through specific channels, including Sunday newspaper ads and job postings, within a defined timeframe before filing. The employer must document that no minimally qualified U.S. worker applied and was rejected without lawful cause. For a management role, the job requirements stated in those ads lock in what USCIS will evaluate on the I-140, so the description must be accurate before recruitment starts.
Where can I find employers who sponsor green cards for Head of Customer Service positions?
Migrate Mate lists U.S. employers with verified EB-2 and EB-3 sponsorship history, searchable by role and location. Targeting companies that have already completed PERM for similar positions reduces the risk of a stalled process caused by an employer encountering the recruitment test or prevailing wage requirements for the first time.
Can I change employers after my green card case is filed?
Two separate rules apply depending on where you are in the process. Once your I-485 has been pending 180 days or more, AC21 portability lets you move to a new employer in the same or similar occupation without restarting. Separately, if your original I-140 was approved, a new employer may be able to use that approval to retain your priority date, but they must still file and have a new I-140 approved before that date can be used.