Green Card Loan Servicing Specialist Jobs

Overview

A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.

We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.

Job Description

Loan Servicing Specialist

MassMutual Federal Credit Union

Full-Time

Springfield, MA

The Opportunity

As a Loan Servicing Specialist at MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team committed to delivering a consistent and memorable experience to our members and prospective members. You will support the full life cycle of consumer and residential mortgage loans, from funding and booking through ongoing servicing and final release of collateral. This role requires accuracy, sound judgment, responsive member service, and careful adherence to investor, regulatory, policy, and procedural requirements.

The Team

Reporting to the Lending Manager, the lending team is comprised of loan originators, loan processors, loan servicers, analysts, and collections. The team works cross-functionally and collaboratively with other business units throughout the organization and adheres to the corporate values of the credit union.

The Impact

The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:

• Fund and book approved consumer and residential mortgage loans, including loans sold to or serviced in accordance with Fannie Mae requirements.
• Review executed loan packages for completeness and accuracy; resolve documentation, funding, collateral, or system exceptions with loan originators, processors, closing partners, members, and other internal stakeholders.
• Perform ongoing servicing for consumer and mortgage loans, including account maintenance, payment research and adjustments, payoff statements, member inquiries, servicing requests, and resolution of routine exceptions.
• Support mortgage servicing activities in accordance with applicable investor and agency requirements, including Fannie Mae servicing expectations, internal controls, and established procedures.
• Complete vehicle title work for auto loans, including lien placement, title tracking, follow-up on outstanding titles, correction of title exceptions, and timely release of liens after payoff.
• Process mortgage satisfactions, discharges, assignments, and releases; coordinate recording and follow-up with registries, attorneys, settlement agents, vendors, and other parties as needed.
• Monitor collateral, title, and lien-tracking reports; research aged or unresolved items and escalate material exceptions in a timely manner.
• Work with management on the adoption of key procedural processes related to loan servicing while maintaining accurate loan records to support audit readiness and effective member service.
• Provide efficient and responsive service to members, coworkers, vendors, and business partners while managing multiple priorities and meeting established service-level expectations.
• Maintain current knowledge of consumer and mortgage servicing practices, credit union policies, investor requirements, and applicable federal and state laws and regulations.
• Comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, USA PATRIOT Act, Office of Foreign Assets Control requirements, Truth in Lending Act, Real Estate Settlement Procedures Act, and Servicemembers Civil Relief Act, and attend required training.

Minimum Qualifications

• High school diploma or equivalent.
• 2+ years of experience in loan processing, loan servicing, loan operations, mortgage operations, or a related financial-services role.

Preferred Qualifications

• Experience in a credit union, community bank, mortgage servicer, or similar regulated financial institution.
• Experience funding and servicing both consumer and residential mortgage loans.
• Knowledge of Fannie Mae servicing requirements and mortgage documentation, payoff, satisfaction, and release processes.
• Experience with vehicle titles, lien perfection, title tracking, and lien releases.
• Knowledge of consumer and mortgage lending regulations, including TILA, RESPA, SCRA, ECOA, BSA, OFAC, and applicable state requirements.
• Strong attention to detail, organization, analytical thinking, problem-solving, and follow-through.
• Excellent member service, written communication, verbal communication, and interpersonal skills.
• Ability to handle sensitive matters and difficult situations in an efficient, confidential, and tactful manner.
• Familiarity with credit union terminology, loan accounting concepts, and Microsoft Office applications.

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes.
• A collaborative environment where perspectives are welcomed.
• Access to learning, development, and internal networks that support continuous growth and skill-building over time.
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization.
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $44,500-$56,100

Award-Winning Culture

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.

We strive to build a thriving community where everyone is valued, included, and feels that they belong.

At MassMutual, we Live Mutual.

How We Work

MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.

Benefits for the whole you (and your loved ones)

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below.

Paid Time Off

In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.

Health & Well-Being

In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.

Financial Well-Being

In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

Taking Care

MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

Giving Back

MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.

Commuter Benefits

MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.