Green Card Passenger Service Agent Jobs
Passenger Service Agent jobs with green card sponsorship follow the EB-3 skilled-worker path: your employer files PERM labor certification with DOL, then an I-140 petition with USCIS, before you adjust status or complete consular processing. Priority-date backlogs vary by nationality, so starting the sponsorship process early matters.
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Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
JOB SUMMARY
Passenger Service Supervisor leads, motivates, engages and inspires all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.
The expected pay rate is $22.00/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
YOUR ACTIVITIES
- Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
- Ensure available resources are used to the optimum level (monitor and control overtime payments)
- Support and identify training needs and where required train, coach and mentor the team
- Create and maintain a progressive, open feedback culture by managing the performance of employees
- Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
- Strict implementation of Passenger Service budget
- Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
- Ensure all safety and security processes and procedures are complied with at all times
- Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
- Any other duties that may be required
YOUR PROFILE
- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Leadership and people management skills
- A proven ability to problem solving and decision-making experience
- Planning and organizing skills
- Excellent communication skills (written and verbal) in country specific language
- Bilingual in English and Spanish, spoken and written
- Commitment to continuous improvement
- Computer literate (Office Word, Excel, PowerPoint)
- A good understanding of all regulatory and recommended procedures that relate to the airport environment
WHAT WE OFFER
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Join Swissport today and be part of a team that connects the world of aviation!
Overview:
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
JOB SUMMARY
Passenger Service Supervisor leads, motivates, engages and inspires all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.
The expected pay rate is $22.00/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
YOUR ACTIVITIES
- Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
- Ensure available resources are used to the optimum level (monitor and control overtime payments)
- Support and identify training needs and where required train, coach and mentor the team
- Create and maintain a progressive, open feedback culture by managing the performance of employees
- Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
- Strict implementation of Passenger Service budget
- Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
- Ensure all safety and security processes and procedures are complied with at all times
- Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
- Any other duties that may be required
YOUR PROFILE
- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Leadership and people management skills
- A proven ability to problem solving and decision-making experience
- Planning and organizing skills
- Excellent communication skills (written and verbal) in country specific language
- Bilingual in English and Spanish, spoken and written
- Commitment to continuous improvement
- Computer literate (Office Word, Excel, PowerPoint)
- A good understanding of all regulatory and recommended procedures that relate to the airport environment
WHAT WE OFFER
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Join Swissport today and be part of a team that connects the world of aviation!
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Get Access To All JobsTips for Finding Green Card Sponsorship in Passenger Service Agent
Verify your EB-3 eligibility before applying
Passenger Service Agent roles typically qualify under EB-3 skilled worker, which requires at least two years of experience. Pull the O*NET profile for your occupation code and confirm your documented experience matches DOL's definition before targeting sponsored positions.
Research the prevailing wage for your airport
PERM certification requires your employer to pay at least the DOL prevailing wage for your location and job title. Use the OFLC Wage Search to look up the wage level tied to your specific metro area before negotiating any offer.
Target airlines and ground handlers with PERM history
Use Migrate Mate to find employers in aviation and ground operations who have filed PERM applications for passenger service roles, so you're applying to companies already familiar with the sponsorship process rather than educating HR from scratch.
Get your foreign work credentials formally evaluated
PERM recruitment requires your employer to document that no qualified U.S. worker was available. A credential evaluation from a NACES-recognized body strengthens your file and helps your employer justify the hire to DOL during the audit phase.
Understand how priority dates affect your timeline
Once your I-140 is approved, your priority date determines when you can file for adjustment of status. Nationals of India and China often face multi-year backlogs under EB-3, so ask your employer to file the I-140 promptly to lock in an earlier date.
Clarify portability rights before switching employers
If your I-485 has been pending 180 days or more, AC21 job portability lets you move to a new employer in the same or similar occupation without restarting the green card process. Confirm the new role's occupational classification matches your original PERM before accepting an offer.
Green Card Passenger Service Agent: Frequently Asked Questions
Can a Passenger Service Agent job qualify for green card sponsorship?
Yes. Passenger Service Agent roles typically qualify under the EB-3 skilled worker category, which covers positions requiring at least two years of training or experience. Your employer files PERM labor certification with DOL to demonstrate no qualified U.S. worker was available, then files an I-140 petition with USCIS. Meeting the two-year experience threshold documented through past employment records is the most common eligibility requirement.
How is green card sponsorship different from H-1B sponsorship for this role?
Green card sponsorship leads to lawful permanent residence, not a temporary status. Unlike H-1B visa, there is no lottery for employment-based green cards, but there are per-country numerical limits that create priority-date backlogs, particularly for Indian and Chinese nationals under EB-3. The PERM process also requires a full DOL recruitment test and prevailing wage determination before USCIS ever sees the I-140 petition, adding months to the timeline compared to a typical H-1B filing.
How do I find Passenger Service Agent employers who sponsor green cards?
Migrate Mate lists employers with verified PERM filing history searchable by role and location, so you can focus your applications on companies that have already committed to green card sponsorship for similar positions. Targeting employers with existing PERM experience reduces the risk of a sponsorship commitment falling apart because HR is unfamiliar with the DOL process.
What does the PERM labor certification process involve for this role?
PERM requires your employer to conduct a formal DOL-mandated recruitment campaign, including job postings and documentation that no qualified U.S. worker applied. The employer must also obtain a prevailing wage determination from DOL before advertising the role. Only after completing recruitment and filing the PERM application with DOL can the employer move to the I-140 petition stage with USCIS. The entire PERM stage typically takes several months even without a DOL audit.
Can I keep my green card sponsorship if I change airlines or ground handlers?
Possibly, under AC21 job portability. Once your I-485 adjustment-of-status application has been pending for 180 days or more and your original I-140 was approved, you can move to a new employer in the same or a similar occupation without restarting the process. The new role must match the occupational classification on your approved I-140, so confirm the job title and duties align before accepting any offer from a different carrier or ground-handling company.