Green Card Patient Care Specialist Jobs
Patient Care Specialist jobs with green card sponsorship are available through employers willing to file PERM labor certification, followed by an I-140 petition and adjustment of status or consular processing. Many healthcare systems and outpatient clinics sponsor EB-2 and EB-3 candidates in this role, leading to lawful permanent residency rather than temporary work authorization.
Find Green Card Patient Care Specialist JobsOverview
Showing 5 of 109+ Patient Care Specialist jobs
See all 109+ Patient Care Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Patient Care Specialist roles.
Get Access To All JobsDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
Provide service to Patients with implanted Neuromodulation devices within a contact center setting. Support Sales Team with service needs related to implanted Patients. Services provided include but are not limited to troubleshooting, warranty decisions, complaint handling and sales orders. Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of data within BSC business systems.
We offer 8-10 weeks of paid training. The hours during training will be 8: 00am to 4:30pm PST, Monday-Friday. No Vacation during training. 100% attendance is required. Training will be conducted virtually from your home.
Your responsibilities will include:
- Service Patients experiencing issues by taking calls and leveraging technical knowledge and patient focused communication to troubleshoot and resolve issues.
- Assist Patients with general and labeling inquiries for Neuromodulation products, leveraging technical knowledge and Patient focused communication to.
- Perform intake agent activities for complaints regarding Neuromodulation devices and therapy received through troubleshooting calls, general and labeling inquiries, and all other contact modes. Ensure compliance with regulatory requirements for complaints by documenting them in GCMS Trackwise quality management system, and managing related follow up activities.
- Perform documentation of call interactions into Sales Force to enable visibility to all service contact events.
Provide service to Patient Care Field Sales Team for following requests:
- Field information, order and RGA requests from patients
- Update contact information
- Send out replacement ID cards
- Connect patient candidates to local reps, physicians and ambassadors
- Register patients for local events
- Design and carry out various field studies related to various market released products.
- Perform Sales Order entry into SAP system for warranty and out-of-pocket replacement devices, ensuring Patient therapy is continued.
- Consistently perform assigned duties following defined processes and best practices.
- Coach and mentor, share best practices; train as needed, suggest process improvements
- Perform other related duties as assigned, including special projects.
Required qualifications:
- Associate Degree OR High School GED combined with 2+ Years in a customer or patient facing customer service environment
- Interest in troubleshooting and growing technical aptitude
- Empathetic approach in verbal and written communication
- Proficient in computer navigation, leveraging multiple systems simultaneously
- Ability to successfully complete the Patient Care training classes and demonstrate proficiency of the material
- Available to work (40 hours/week) Monday-Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of (5:00 am to 5:15 pm PST) where lunches and breaks are scheduled, with flexibility to adjust daily schedule and work over-time, as needed
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive high-speed internet connection
- Have alternative work arrangement in the event of extended power or internet outages
Preferred qualifications:
- Contact center experience
- Hospital, physician’s office, or medical field support experience
- Experience working in medical device sector or other sector with privacy and quality regulatory requirements
- Strong communication and problem-solving skills
- Ability to navigate complex customer interactions with empathy and efficiency
- Time management, and multi-tasking skills
Physical and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods of working at a computer
The anticipated hourly base pay range for this full time position working at this location will be $24.50-25.50/hour, plus variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements) and the value of core and optional employee benefits being offered at Boston Scientific (BSC), which can be reviewed at www.bscbenefitsconnect.com. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated pay range. BSC considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. Actual compensation may be otherwise adjusted if the position is filled outside of the intended geographic location.
Requisition ID: 637753
Minimum Salary: $[[cust_salaryMin]]
Maximum Salary: $[[cust_salaryMax]]
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
Provide service to Patients with implanted Neuromodulation devices within a contact center setting. Support Sales Team with service needs related to implanted Patients. Services provided include but are not limited to troubleshooting, warranty decisions, complaint handling and sales orders. Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of data within BSC business systems.
We offer 8-10 weeks of paid training. The hours during training will be 8: 00am to 4:30pm PST, Monday-Friday. No Vacation during training. 100% attendance is required. Training will be conducted virtually from your home.
Your responsibilities will include:
- Service Patients experiencing issues by taking calls and leveraging technical knowledge and patient focused communication to troubleshoot and resolve issues.
- Assist Patients with general and labeling inquiries for Neuromodulation products, leveraging technical knowledge and Patient focused communication to.
- Perform intake agent activities for complaints regarding Neuromodulation devices and therapy received through troubleshooting calls, general and labeling inquiries, and all other contact modes. Ensure compliance with regulatory requirements for complaints by documenting them in GCMS Trackwise quality management system, and managing related follow up activities.
- Perform documentation of call interactions into Sales Force to enable visibility to all service contact events.
Provide service to Patient Care Field Sales Team for following requests:
- Field information, order and RGA requests from patients
- Update contact information
- Send out replacement ID cards
- Connect patient candidates to local reps, physicians and ambassadors
- Register patients for local events
- Design and carry out various field studies related to various market released products.
- Perform Sales Order entry into SAP system for warranty and out-of-pocket replacement devices, ensuring Patient therapy is continued.
- Consistently perform assigned duties following defined processes and best practices.
- Coach and mentor, share best practices; train as needed, suggest process improvements
- Perform other related duties as assigned, including special projects.
Required qualifications:
- Associate Degree OR High School GED combined with 2+ Years in a customer or patient facing customer service environment
- Interest in troubleshooting and growing technical aptitude
- Empathetic approach in verbal and written communication
- Proficient in computer navigation, leveraging multiple systems simultaneously
- Ability to successfully complete the Patient Care training classes and demonstrate proficiency of the material
- Available to work (40 hours/week) Monday-Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of (5:00 am to 5:15 pm PST) where lunches and breaks are scheduled, with flexibility to adjust daily schedule and work over-time, as needed
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive high-speed internet connection
- Have alternative work arrangement in the event of extended power or internet outages
Preferred qualifications:
- Contact center experience
- Hospital, physician’s office, or medical field support experience
- Experience working in medical device sector or other sector with privacy and quality regulatory requirements
- Strong communication and problem-solving skills
- Ability to navigate complex customer interactions with empathy and efficiency
- Time management, and multi-tasking skills
Physical and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods of working at a computer
The anticipated hourly base pay range for this full time position working at this location will be $24.50-25.50/hour, plus variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements) and the value of core and optional employee benefits being offered at Boston Scientific (BSC), which can be reviewed at www.bscbenefitsconnect.com. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated pay range. BSC considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. Actual compensation may be otherwise adjusted if the position is filled outside of the intended geographic location.
Requisition ID: 637753
Minimum Salary: $[[cust_salaryMin]]
Maximum Salary: $[[cust_salaryMax]]
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
See all 109+ Green Card Patient Care Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Patient Care Specialist Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Patient Care Specialist
Align your credentials with EB-2 or EB-3
If you hold a bachelor's degree in a health-related field, you likely qualify under EB-3 professional. A master's degree or a bachelor's plus five years of progressive patient care experience positions you for EB-2, which can mean shorter priority-date waits for some nationalities.
Look up prevailing wage before negotiating offers
Your employer must pay at least the DOL prevailing wage for your Patient Care Specialist role before PERM is filed. Run the OFLC Wage Search using your job's SOC code and the employer's county to know the minimum compliant offer before you sign anything.
Target healthcare employers with active PERM filings
Search for Patient Care Specialist roles on Migrate Mate, which shows employers with verified employment-based green card sponsorship history, so you're applying to organizations that have already navigated the PERM process for this occupation rather than employers who are sponsoring for the first time.
Understand the PERM recruitment test requirements
Before DOL certifies your PERM, your employer must run a formal recruitment test including job postings, newspaper ads, and internal notices. If the employer finds U.S. workers who are qualified and available, the PERM gets denied, so your offer letter should come from a facility with a genuine, documented staffing need.
File I-140 promptly to lock in your priority date
Once PERM is certified, push your employer to file the I-140 petition with USCIS quickly. Your priority date is set when USCIS receives that petition, and for nationals of India or China, that date controls how long you wait before your green card becomes current.
Use AC21 portability if you change jobs mid-process
Once your I-485 has been pending for at least 180 days and your I-140 was approved, you can move to a new Patient Care Specialist role at a different employer in the same or a similar occupation without losing your place in the priority-date queue, per USCIS AC21 portability rules.
Green Card Patient Care Specialist: Frequently Asked Questions
Which green card category covers Patient Care Specialist roles?
Most Patient Care Specialist positions are sponsored under EB-3, which covers professionals with a bachelor's degree in a relevant health field or skilled workers with at least two years of experience. If you hold an advanced degree or a bachelor's plus five years of progressive patient care experience, your employer may instead file under EB-2, which can carry different priority-date backlogs depending on your country of birth.
How is green card sponsorship different from H-1B sponsorship for this role?
Green card sponsorship leads to lawful permanent residency rather than temporary status. The process starts with PERM labor certification filed with the Department of Labor, which requires a prevailing wage determination and a formal recruitment test, neither of which exist in H-1B visa filings. After PERM, the employer files an I-140 with USCIS, and you then apply for adjustment of status or go through consular processing. There is no lottery, but per-country annual limits mean nationals of high-demand countries can face significant priority-date waits before a green card becomes available.
How do I find employers who sponsor green cards for Patient Care Specialists?
Migrate Mate lists employers with verified employment-based green card sponsorship history, so you can focus your applications on healthcare organizations and outpatient facilities that have already completed the PERM process for patient care roles. This avoids the common mistake of applying to employers who intend to sponsor but have never actually filed PERM for this occupation.
What happens to my green card case if I change employers during the process?
If your I-485 has been pending with USCIS for at least 180 days and your original I-140 was approved, you can move to a new employer in the same or a similar occupation under AC21 portability without losing your priority date. The priority date itself can also be carried to a new employer's I-140 petition once the original I-140 is approved, even if the original employer withdraws. These are two distinct rules, and your new employer will need to file a fresh I-140.
What does the PERM recruitment test involve for a Patient Care Specialist role?
DOL requires the employer to conduct a formal recruitment test to demonstrate that no qualified, available U.S. workers applied for the position. For professional-level Patient Care Specialist roles, this includes at least three additional recruitment steps beyond the standard job order and two Sunday newspaper ads, such as internal job postings, campus recruiting, or employee referral programs. If a qualified U.S. applicant responds and is not hired for a lawful reason, DOL can deny the PERM certification.