Green Card Public Safety Dispatcher Jobs
Public Safety Dispatcher roles can qualify for EB-3 green card sponsorship through the PERM labor certification process when employers demonstrate no qualified U.S. workers are available. Roles at communications centers, 911 call centers, and emergency dispatch agencies that require specialized training may support permanent sponsorship for foreign professionals.
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Get Access To All JobsJob ID: 54613
Positions Location: Lansing, MI
Job Description
General Purpose of Job:
To provide a safe, secure and orderly environment so that quality, compassionate, accessible healthcare services can be provided without undue fear for personal safety and the safety of property. Public Safety Operation Center Dispatcher receives requests for Security, Police Authority, security entrance services, Parking, and other types of assistance from the hospital, public, and Sparrow affiliates. The Dispatcher monitors cameras, alarm systems, calls for service and dispatches as appropriate. Dispatchers are a vital link between the hospital and external first responders.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Maintain a safe and secure environment for, and provide assistance to, Team members, Patients, physicians, volunteers and visitors of Sparrow Health System.
- Receiving and analyse all hospital emergency calls as well as non-emergent calls for Sparrow hospital.
- Utilize and demonstrate competency in the use of various security technologies and software applications, CCTV, IP cameras, Alarm Systems, Access Control Systems, ID Badging, Intercom Systems, Radios, Paging Systems - overhead included, code pages and fire and medical gas monitoring.
- Maintain current knowledge of all Sparrow properties and related security technologies to ensure proper response to dispatch calls for service.
- Dispatch, coordinate, direct and ensure an efficient Team member response to fire alarms, code pinks, and chemical spills/leaks, etc.
- Dispatches Officers to disasters by directing officers to help set up Incident Command Center, implementing appropriate facility lockdown and access control and procedures, ensures officers are managing pedestrian and vehicular traffic and, as necessary, ensures decontamination procedures (staging and property collection) has been started by officers and the Emergency Response Team.
- Control/monitor access to Sparrow properties/units in accordance with current policies and procedures. Includes programming access to specific group(s), locking and unlocking buildings/offices remotely, screening of visitors after hours via intercom systems, and monitoring access and alarm systems of off-site properties.
- Document hospital activity and calls of service in the dispatch software. Assign Reports of Investigation for Officers. Track the use of patient restraint devices, forensic patients, etc.
- Provide Visitors with information and direct them appropriately to departments, rooms and functions within the Sparrow Health System. Initiate problem solving when information is lacking (i.e. no doctors name, no paperwork, wrong building, and wrong hospital.)
- Identify the need for and utilize resources skilfully that serve those with language, visual or hearing challenges.
- Use LEIN to run hot files on names, license plates, CPL’s, Officer Safety Caution, OMNI, SOS, PPO’s, and Firearms for Officer interactions and investigations.
- Serves as a role model for consistent demonstration of Sparrow Health System's ICARE values, and respecting the Privacy and Confidentiality of those we serve.
- Responsible for sending mass communication when needed to inform critical information to team members.
Job Requirements
General Requirements
- MI Driver License no restrictions and no excessive traffic violations as defined by H.R. Policy #607.
- Certification in verbal de-escalation Non-Violent Crisis Intervention within 6 months of hire.
- Certification in Basic 911 telecommunications training within 6 months of hire or at first offering.
- Certificate in FEMA IS 100.c, IS – 200.c, IS – 700.b, IS 800.c. within 6 months of hire.
- Must complete Basic LEIN certification within 6 months of hire.
- Must complete Security Awareness Training 1, 2, 3a, 3b within 30 days of hire.
- NOTE: Any applicant who has been convicted of a felony or is under indictment of a felony charge will be disqualified.
Work Experience
- None
Education
- High School Diploma/GED
- Associate Degree in a Social Science program, Law, Emergency Management, Business, Public/Police/Security or Safety Administration and three years’ experience in healthcare security. Preferred.
- Healthcare operator, Security Dispatch or EMS dispatch experience. Preferred.
- De-escalation Training. Preferred.
Specialized Knowledge and Skills
- Excellent written, verbal communication and interpersonal skills. Time management and organizational skills. Self-directed and able to work independently as well as with a team. Ability to make quality, independent decisions as well as being able to be analytical with strong problem solving skills. Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions. Ability to maintain the strictest levels of confidentiality. Ability to listen to others with a sympathetic ear.
- Demonstrates ability to use a computer and multiple software programs including security technology which is an essential role of this position.
- Able to perform in a work environment with high pressure, stressful situations and ever changing circumstances.
- Able to demonstrate skills in unarmed self-defense, as well as verbal de-escalation and perform crisis prevention/intervention.
- Able to read situations and understand the importance of customer service and has the ability to be assertive in enforcement situations.
- Able to demonstrate confidence and authority while remaining calm.
- Knowledgeable in Police Procedures, Federal Law and State of Michigan Law.
- Must be able to complete training and demonstrate proficiency regularly as required by the department.
- Must complete a state and federal fingerprint and background check for access to Criminal Justice Information Services (CJIS).
- Demonstrates the ability to work enthusiastically in a fast-paced stress filled working environment.
- Has the ability to critically think and know when to partner with local police and fire for emergency assistance.
- Has the ability to provide great customer service under any circumstance.
- Excellent written, verbal and interpersonal communication skills.
- Demonstrates professionalism and a positive attitude.
- Trustworthy – Ability to maintain the strictest levels of confidentiality.
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
LI-MA1
Job Family
Service/Support/Skilled Maintenance
Requirements
Shift Variable
Degree Type / Education Level
High School / GED
Status
Full-time
Facility
Sparrow Hospital
Experience Level
New Grad
Job ID: 54613
Positions Location: Lansing, MI
Job Description
General Purpose of Job:
To provide a safe, secure and orderly environment so that quality, compassionate, accessible healthcare services can be provided without undue fear for personal safety and the safety of property. Public Safety Operation Center Dispatcher receives requests for Security, Police Authority, security entrance services, Parking, and other types of assistance from the hospital, public, and Sparrow affiliates. The Dispatcher monitors cameras, alarm systems, calls for service and dispatches as appropriate. Dispatchers are a vital link between the hospital and external first responders.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Maintain a safe and secure environment for, and provide assistance to, Team members, Patients, physicians, volunteers and visitors of Sparrow Health System.
- Receiving and analyse all hospital emergency calls as well as non-emergent calls for Sparrow hospital.
- Utilize and demonstrate competency in the use of various security technologies and software applications, CCTV, IP cameras, Alarm Systems, Access Control Systems, ID Badging, Intercom Systems, Radios, Paging Systems - overhead included, code pages and fire and medical gas monitoring.
- Maintain current knowledge of all Sparrow properties and related security technologies to ensure proper response to dispatch calls for service.
- Dispatch, coordinate, direct and ensure an efficient Team member response to fire alarms, code pinks, and chemical spills/leaks, etc.
- Dispatches Officers to disasters by directing officers to help set up Incident Command Center, implementing appropriate facility lockdown and access control and procedures, ensures officers are managing pedestrian and vehicular traffic and, as necessary, ensures decontamination procedures (staging and property collection) has been started by officers and the Emergency Response Team.
- Control/monitor access to Sparrow properties/units in accordance with current policies and procedures. Includes programming access to specific group(s), locking and unlocking buildings/offices remotely, screening of visitors after hours via intercom systems, and monitoring access and alarm systems of off-site properties.
- Document hospital activity and calls of service in the dispatch software. Assign Reports of Investigation for Officers. Track the use of patient restraint devices, forensic patients, etc.
- Provide Visitors with information and direct them appropriately to departments, rooms and functions within the Sparrow Health System. Initiate problem solving when information is lacking (i.e. no doctors name, no paperwork, wrong building, and wrong hospital.)
- Identify the need for and utilize resources skilfully that serve those with language, visual or hearing challenges.
- Use LEIN to run hot files on names, license plates, CPL’s, Officer Safety Caution, OMNI, SOS, PPO’s, and Firearms for Officer interactions and investigations.
- Serves as a role model for consistent demonstration of Sparrow Health System's ICARE values, and respecting the Privacy and Confidentiality of those we serve.
- Responsible for sending mass communication when needed to inform critical information to team members.
Job Requirements
General Requirements
- MI Driver License no restrictions and no excessive traffic violations as defined by H.R. Policy #607.
- Certification in verbal de-escalation Non-Violent Crisis Intervention within 6 months of hire.
- Certification in Basic 911 telecommunications training within 6 months of hire or at first offering.
- Certificate in FEMA IS 100.c, IS – 200.c, IS – 700.b, IS 800.c. within 6 months of hire.
- Must complete Basic LEIN certification within 6 months of hire.
- Must complete Security Awareness Training 1, 2, 3a, 3b within 30 days of hire.
- NOTE: Any applicant who has been convicted of a felony or is under indictment of a felony charge will be disqualified.
Work Experience
- None
Education
- High School Diploma/GED
- Associate Degree in a Social Science program, Law, Emergency Management, Business, Public/Police/Security or Safety Administration and three years’ experience in healthcare security. Preferred.
- Healthcare operator, Security Dispatch or EMS dispatch experience. Preferred.
- De-escalation Training. Preferred.
Specialized Knowledge and Skills
- Excellent written, verbal communication and interpersonal skills. Time management and organizational skills. Self-directed and able to work independently as well as with a team. Ability to make quality, independent decisions as well as being able to be analytical with strong problem solving skills. Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions. Ability to maintain the strictest levels of confidentiality. Ability to listen to others with a sympathetic ear.
- Demonstrates ability to use a computer and multiple software programs including security technology which is an essential role of this position.
- Able to perform in a work environment with high pressure, stressful situations and ever changing circumstances.
- Able to demonstrate skills in unarmed self-defense, as well as verbal de-escalation and perform crisis prevention/intervention.
- Able to read situations and understand the importance of customer service and has the ability to be assertive in enforcement situations.
- Able to demonstrate confidence and authority while remaining calm.
- Knowledgeable in Police Procedures, Federal Law and State of Michigan Law.
- Must be able to complete training and demonstrate proficiency regularly as required by the department.
- Must complete a state and federal fingerprint and background check for access to Criminal Justice Information Services (CJIS).
- Demonstrates the ability to work enthusiastically in a fast-paced stress filled working environment.
- Has the ability to critically think and know when to partner with local police and fire for emergency assistance.
- Has the ability to provide great customer service under any circumstance.
- Excellent written, verbal and interpersonal communication skills.
- Demonstrates professionalism and a positive attitude.
- Trustworthy – Ability to maintain the strictest levels of confidentiality.
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
LI-MA1
Job Family
Service/Support/Skilled Maintenance
Requirements
Shift Variable
Degree Type / Education Level
High School / GED
Status
Full-time
Facility
Sparrow Hospital
Experience Level
New Grad
See all Green Card Public Safety Dispatcher Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Public Safety Dispatcher
Document your dispatch certifications before applying
PERM requires your employer to match the job's minimum requirements exactly. Gather your APCO or NENA dispatcher certifications, CAD system training records, and any EMD credentials before employers begin the labor certification filing.
Target government and municipal dispatch centers
County sheriff departments, city 911 centers, and regional emergency communications districts are the employers most likely to initiate PERM for dispatcher roles, since staffing shortages in public safety communications are documented and persistent across many jurisdictions.
Verify the prevailing wage tier before accepting offers
Use the OFLC Wage Search to check the DOL prevailing wage for dispatcher roles in your target city before an employer locks in the PERM filing. The offered wage must meet or exceed that threshold or DOL will reject the labor certification.
Search open PERM filings using Migrate Mate
Migrate Mate lets you filter jobs by employers actively sponsoring green cards for dispatcher and public safety roles, so you're targeting organizations that have already committed to the PERM process rather than cold-pitching sponsorship requests.
Clarify sponsorship intent during the interview stage
Ask directly whether the employer has used PERM before and whether HR is familiar with the process for public safety roles. Dispatch centers that have sponsored foreign workers previously will have established relationships with immigration counsel, shortening your path from offer to I-140.
Understand your priority date before PERM is filed
Your EB-3 priority date is set when the PERM application is submitted to DOL, not when your I-140 is approved. For most countries outside India and China, EB-3 dispatcher roles move to a visa number quickly, but confirm your country's cut-off date with USCIS before the employer files.
Green Card Public Safety Dispatcher: Frequently Asked Questions
Can a Public Safety Dispatcher role qualify for EB-3 green card sponsorship?
Yes. Public Safety Dispatcher positions can qualify for EB-3 sponsorship when the employer files a PERM labor certification showing no qualified U.S. workers are available for the role. The position must have defined minimum requirements, such as dispatch certification or CAD system experience, which are documented in the PERM application. Many 911 centers and emergency communications districts have used this pathway successfully.
How does green card sponsorship through PERM differ from an H-1B for this role?
Green card sponsorship through PERM leads to permanent residency, not a temporary status that expires. There's no annual lottery for EB-3, and Public Safety Dispatcher roles don't need to meet the H-1B visa specialty occupation requirement, which can be harder to satisfy for dispatcher positions. PERM takes longer to complete, often 18 to 36 months from filing to green card approval, but the outcome is lawful permanent residency rather than a visa you must renew.
What documentation does a foreign dispatcher need to support a PERM filing?
Your employer's PERM application must document your qualifications as stated in the job offer. You'll need records of any APCO, NENA, or EMD certifications, CAD platform training, and years of relevant dispatch experience. If your credentials come from outside the U.S., get them formally evaluated before the PERM is filed, since DOL requires the employer to verify the worker meets the advertised minimum requirements.
How do I find employers who are willing to sponsor a green card for dispatch roles?
Migrate Mate is built specifically for this search. You can filter job listings by employers with active or past PERM filings in public safety and emergency communications, so you're reaching out to organizations that have already demonstrated willingness to sponsor foreign workers through the green card process rather than guessing which employers might be open to it.
Does O*NET classify Public Safety Dispatcher as a role that supports EB-2 sponsorship?
O*NET classifies Public Safety Dispatchers under a job zone that typically requires vocational training or an associate degree rather than a bachelor's or advanced degree, which means most sponsorship paths fall under EB-3 rather than EB-2. EB-2 requires either an advanced degree or a National Interest Waiver, neither of which fits the standard dispatcher profile. EB-3 as a skilled worker is the more appropriate and commonly used category for this occupation.