Green Card Customer Success Operations Jobs
Customer Success Operations roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which permanently ties your residency to a U.S. employer. Most openings fall under EB-3 as skilled professional positions, though advanced-degree candidates may qualify for EB-2. Sponsorship timelines vary significantly by country of birth.
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Administrative Operations Specialist 4
Job Family
Administrative Operations
Time Type
Full time
Apply before 11: 59 PM Arizona time the day before the posted End Date.
Minimum Qualifications
Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary
Provides leadership and support in planning, managing, developing, and evaluating departmental strategy, initiatives and activities.
Job Description
Position Salary Range: $78,000 - 93,000 per year; offer is dependent on experience
The Office of the University Provost at Arizona State University (ASU) seeks a collaborative, data-informed, and strategic leader to serve as Program Director for Student Success Data Enablement for the National Scale Enterprise (NSE) grant. This role will lead university-wide efforts to identify, implement and scale innovative practices that advance undergraduate student success. Under the supervision of the Associate Vice Provost for Data Strategy, Analysis and Planning (DSAP), this role brings data and institutional research expertise to a team focused on supporting colleges in designing and implementing coordinated strategic interventions for student success. This specific role requires coordinating among other grant leaders and with college liaisons and other student success experts within each college. Additionally, we seek specific expertise in how different approaches to the use of data, statistics and research methods for quantitative and qualitative analysis may illuminate and transform work toward improved student outcomes. Working collaboratively with consultative resources in technology activation, comprehensive excellence, student development and organizational transformation, this role will help leaders within the DSAP team design the data products, models and insights that can impact student enrollment, retention, completion and post-completion as well as institutional innovation and change. This role is central to advancing ASU’s commitment to comprehensive excellence by ensuring that student success efforts are coordinated, evidence-based, and scalable across the institution. Working across ASU’s colleges and schools, and in partnership with EdPlus, the Office of Inclusive Excellence, University College, Enterprise Technology, and the Data Strategy, Analysis, and Planning teams, this role will drive improvements in data use, advising and coaching models, workflow design, and student support interventions. The Program Director will serve as a strategic connector, building strong relationships and developing shared practices that support timely persistence, undifferentiated student outcomes, and ASU’s mission of integration and impact. Goals include establishing a consultative and collaborative approach to centralized and distributed student success innovations, institutionalizing transformation through sustained School & College-level engagement and co-ownership of data-informed student success projects. This role operates at both the strategic and applied levels, ensuring alignment between institutional priorities and implementation across academic and support units.
Essential Duties
- Support NSE grant initiatives including accelerating projects such as Project SUN UP, student journey/signals project, student voice, course outcomes and other prioritized initiatives to strengthen college and unit cohesion and undifferentiated student outcomes.
- Facilitate cross-institutional planning and collaboration to improve undergraduate student success practices and accelerate progress toward ASU Charter-aligned goals.
- Act as a strategic liaison between the Office of the Provost, Office of Inclusive Excellence, EdPlus, colleges/schools and service support units including coordination with distributed project Fellows.
- Lead and support working groups and other infrastructure to establish and sustain data-informed, focused efforts on student experience, advising and coaching models, and retention-related workflows.
- Working with other teams in the Office of the Provost, establish and implement frameworks to assess the effectiveness of student success initiatives, integrating the framework into the design of new initiatives.
- Build institutional capacity for data-informed decision-making while, when appropriate, directly gathering, analyzing, and synthesizing data to inform strategy and support key initiatives.
- Promote comprehensive, student-centered practices and frameworks that reflect ASU’s commitment to measuring success by whom we include and how they succeed.
- Translate findings and practices into clear recommendations and tools for practice and policy decisions, highlighting both successes and challenges and adaptations based on various structural contexts (size of school/college, length of time initiative has been in place, etc.)
- Promotes and communicates the program goals and objectives.
- Identify promising practices across ASU and nationally that can be piloted or adapted for ASU’s context.
Desired Qualifications
- Master’s degree, preferably in education or social sciences research
- Minimum five years of progressive experience in student success or related area
- Demonstrated experience successfully leading retention initiatives and student success strategy, including program measurement and evaluation.
- Skill in navigating complex data ecosystems and designing appropriate analyses.
- Skill in analytical, organizational and policy interpretation.
- Skill in planning, analyzing, and coordinating activities and establishing priorities.
- Skill and leadership in establishing and maintaining effective working relationships.
Working Environment
Activities are performed in an environmentally controlled office setting subject to extended periods of computer work; required to occasionally travel moderate distances to perform work across campus locations.
Department Statement
The Office of the Executive Vice President and University Provost provide leadership to all of the university's campuses and academic programs, fostering excellence in teaching, research and service to the community. The provost office guides the university's mission in providing educational quality and access and directs the university's efforts in strategic redesign of its academic mission to achieve the vision of The New American University. The mission of the Data Strategy, Analysis and Planning team is to provide the highest quality data infrastructure, assets and insights to support the decision-making, research, planning, analysis and reporting needs of the ASU community. This team is headquartered at ASU’s campus in Tempe, Arizona. Hybrid and flexible work schedule opportunities are available. Out-of-area candidates are invited to apply; relocation expenses are not covered.
Driving Requirement
Driving is not required for this position.
Location:
Campus: Tempe
Funding
Grant Funded
Instructions To Apply
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. To be considered, your application must include all of the following attachments:
- Cover letter
- Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator
Employment Verification Statement
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Job Profile
Administrative Operations Specialist 4
Job Family
Administrative Operations
Time Type
Full time
Apply before 11: 59 PM Arizona time the day before the posted End Date.
Minimum Qualifications
Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary
Provides leadership and support in planning, managing, developing, and evaluating departmental strategy, initiatives and activities.
Job Description
Position Salary Range: $78,000 - 93,000 per year; offer is dependent on experience
The Office of the University Provost at Arizona State University (ASU) seeks a collaborative, data-informed, and strategic leader to serve as Program Director for Student Success Data Enablement for the National Scale Enterprise (NSE) grant. This role will lead university-wide efforts to identify, implement and scale innovative practices that advance undergraduate student success. Under the supervision of the Associate Vice Provost for Data Strategy, Analysis and Planning (DSAP), this role brings data and institutional research expertise to a team focused on supporting colleges in designing and implementing coordinated strategic interventions for student success. This specific role requires coordinating among other grant leaders and with college liaisons and other student success experts within each college. Additionally, we seek specific expertise in how different approaches to the use of data, statistics and research methods for quantitative and qualitative analysis may illuminate and transform work toward improved student outcomes. Working collaboratively with consultative resources in technology activation, comprehensive excellence, student development and organizational transformation, this role will help leaders within the DSAP team design the data products, models and insights that can impact student enrollment, retention, completion and post-completion as well as institutional innovation and change. This role is central to advancing ASU’s commitment to comprehensive excellence by ensuring that student success efforts are coordinated, evidence-based, and scalable across the institution. Working across ASU’s colleges and schools, and in partnership with EdPlus, the Office of Inclusive Excellence, University College, Enterprise Technology, and the Data Strategy, Analysis, and Planning teams, this role will drive improvements in data use, advising and coaching models, workflow design, and student support interventions. The Program Director will serve as a strategic connector, building strong relationships and developing shared practices that support timely persistence, undifferentiated student outcomes, and ASU’s mission of integration and impact. Goals include establishing a consultative and collaborative approach to centralized and distributed student success innovations, institutionalizing transformation through sustained School & College-level engagement and co-ownership of data-informed student success projects. This role operates at both the strategic and applied levels, ensuring alignment between institutional priorities and implementation across academic and support units.
Essential Duties
- Support NSE grant initiatives including accelerating projects such as Project SUN UP, student journey/signals project, student voice, course outcomes and other prioritized initiatives to strengthen college and unit cohesion and undifferentiated student outcomes.
- Facilitate cross-institutional planning and collaboration to improve undergraduate student success practices and accelerate progress toward ASU Charter-aligned goals.
- Act as a strategic liaison between the Office of the Provost, Office of Inclusive Excellence, EdPlus, colleges/schools and service support units including coordination with distributed project Fellows.
- Lead and support working groups and other infrastructure to establish and sustain data-informed, focused efforts on student experience, advising and coaching models, and retention-related workflows.
- Working with other teams in the Office of the Provost, establish and implement frameworks to assess the effectiveness of student success initiatives, integrating the framework into the design of new initiatives.
- Build institutional capacity for data-informed decision-making while, when appropriate, directly gathering, analyzing, and synthesizing data to inform strategy and support key initiatives.
- Promote comprehensive, student-centered practices and frameworks that reflect ASU’s commitment to measuring success by whom we include and how they succeed.
- Translate findings and practices into clear recommendations and tools for practice and policy decisions, highlighting both successes and challenges and adaptations based on various structural contexts (size of school/college, length of time initiative has been in place, etc.)
- Promotes and communicates the program goals and objectives.
- Identify promising practices across ASU and nationally that can be piloted or adapted for ASU’s context.
Desired Qualifications
- Master’s degree, preferably in education or social sciences research
- Minimum five years of progressive experience in student success or related area
- Demonstrated experience successfully leading retention initiatives and student success strategy, including program measurement and evaluation.
- Skill in navigating complex data ecosystems and designing appropriate analyses.
- Skill in analytical, organizational and policy interpretation.
- Skill in planning, analyzing, and coordinating activities and establishing priorities.
- Skill and leadership in establishing and maintaining effective working relationships.
Working Environment
Activities are performed in an environmentally controlled office setting subject to extended periods of computer work; required to occasionally travel moderate distances to perform work across campus locations.
Department Statement
The Office of the Executive Vice President and University Provost provide leadership to all of the university's campuses and academic programs, fostering excellence in teaching, research and service to the community. The provost office guides the university's mission in providing educational quality and access and directs the university's efforts in strategic redesign of its academic mission to achieve the vision of The New American University. The mission of the Data Strategy, Analysis and Planning team is to provide the highest quality data infrastructure, assets and insights to support the decision-making, research, planning, analysis and reporting needs of the ASU community. This team is headquartered at ASU’s campus in Tempe, Arizona. Hybrid and flexible work schedule opportunities are available. Out-of-area candidates are invited to apply; relocation expenses are not covered.
Driving Requirement
Driving is not required for this position.
Location:
Campus: Tempe
Funding
Grant Funded
Instructions To Apply
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. To be considered, your application must include all of the following attachments:
- Cover letter
- Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator
Employment Verification Statement
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
See all 655+ Green Card Customer Success Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Success Operations Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success Operations
Document your cross-functional scope clearly
PERM job descriptions must reflect duties you actually perform. Capture ownership of CRM workflows, renewal forecasting, and QBR operations in writing before your employer files, so the certified role matches your real work.
Target companies with PERM filing history
Search the DOL's OFLC disclosure data for employers who have filed PERM applications under Customer Success or Operations titles. Repeat filers understand the process and are far less likely to withdraw sponsorship mid-application.
Use Migrate Mate to find verified sponsors
Filter for Customer Success Operations roles at employers with confirmed green card sponsorship history using Migrate Mate. This cuts the time spent on cold outreach to companies with no PERM experience.
Clarify the EB-2 vs EB-3 classification early
If your role requires a bachelor's degree and no graduate credential, most employers file under EB-3. Ask the hiring manager or immigration counsel which category they intend before accepting an offer, since reclassifying later resets your priority date.
Understand how country backlogs affect your timeline
EB-3 priority dates for India and China can lag by years. If you were born in a backlogged country, ask whether the employer will file an EB-2 concurrently or support premium processing on the I-140 to lock in an earlier priority date.
Align your I-140 filing with job offer timing
USCIS requires an active, bona fide job offer when the I-140 is filed. Avoid accepting counteroffers or changing roles internally between PERM certification and I-140 approval, since a title or duties change can trigger a PERM restart.
Green Card Customer Success Operations: Frequently Asked Questions
Do Customer Success Operations roles typically qualify for EB-2 or EB-3 sponsorship?
Most Customer Success Operations positions are filed under EB-3, which covers skilled workers and professionals with a bachelor's degree. EB-2 applies when the role genuinely requires an advanced degree or the candidate has an advanced degree that is standard for the position. Your employer's immigration counsel makes the final classification call based on the actual job requirements, not your personal credentials alone.
How does green card sponsorship differ from H-1B for this role?
An H-1B visa is a temporary nonimmigrant status with a three-year initial period and an annual lottery cap. PERM-based green card sponsorship leads to permanent residency and has no annual cap at the EB-3 level for most countries. The tradeoff is time: PERM labor certification alone takes six to eighteen months before USCIS even sees the I-140 petition, while H-1B processing can be far faster with premium processing.
Can my employer start PERM while I am on H-1B or OPT?
Yes. Employers routinely begin the PERM process while you hold H-1B status, and some initiate it during OPT or an OPT extension. Starting early matters because your priority date, the date DOL receives the PERM application, determines your place in the green card queue. Earlier filing means an earlier priority date, which is especially valuable if you were born in a backlogged country.
What should I look for when evaluating a sponsoring employer in this field?
Look for employers who have filed PERM applications before, specifically in operations or customer-facing roles, not just technical ones. Confirm the company has dedicated immigration counsel rather than relying on in-house HR to manage filings. Use Migrate Mate to identify companies with an active history of employment-based green card filings, which signals both willingness and operational capacity to sponsor you through a multi-year process.
What happens to my green card case if I change jobs before my I-485 is approved?
Changing employers before your I-485 has been pending for 180 days generally forfeits your PERM and I-140 entirely, and you would restart from the beginning with a new employer. After 180 days of I-485 pending status, portability rules under AC21 may allow you to transfer to a same or similar role without losing your priority date, but the new position's duties must substantially overlap with the certified PERM job description.