Green Card Customer Success Operations Jobs
Customer Success Operations roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which permanently ties your residency to a U.S. employer. Most openings fall under EB-3 as skilled professional positions, though advanced-degree candidates may qualify for EB-2. Sponsorship timelines vary significantly by country of birth.
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Get Access To All JobsLocation:
CA HOME, CA, __
Requisition ID: 19081
Your growth matters. Let’s do this together.
Make an impact, develop your career, and contribute to our next chapter - guided by our 5Cs: Culture, Capabilities, Content, Commercialization, and Cash Flow Creation. Grow with us, as we build the path to becoming the number one supplier in the casino industry.
Overview
At IGT, we consider the role of a Customer Success Operations Manager to be of utmost importance in working alongside the CSM team in helping our valued IGT ADVANTAGE customers achieve their strategic goals and maximize their investments. We are looking for a professional with a perfect Teamwork Mindset and technical skills balance.
The primary objective of this role is to support the CSM team in creating and maintaining critical account plans, documents, and maintenance audits. Additionally, this role will act as a liaison between the CSM team and the many internal entities supporting and serving the IGT systems ecosystem to simplify processes and reduce complexity. This involves streamlining partnerships with various departments, including product management, engineering, professional services, and education.
This role is based in Vancouver, Canada.
Responsibilities:
- Work with CSM Leadership and other CSMs, which will include, but is not limited to, driving adoption, ensuring retention, and auditing software maintenance invoices to ensure accurate billing.
- Assist CSM Leadership and CSMs to build customer success plans, establishing critical goals to aid the customer in achieving their objectives.
- Work cross-functionally with the IGT systems team to find opportunities for new usage of IGT systems products and services.
- Work to identify and develop upsell and cross-sell opportunities.
- Advocate needs/issues across departments and manage customer concerns.
- Assist and provide expert deployment and operational standard methodologies.
- Assist in workshops to help demonstrate to customers the total value of IGT systems solutions and lead regular System Business Reviews and Business Partner Meetings.
- Provide insight concerning the availability and applicability of new products and features.
- Monitor trends, identify risks and recommend operational improvements.
- Support the professional services team with scoping and selling follow-on and new service opportunities.
- Support the education services team in identifying and recommending staff training opportunities.
- Identify the critical success criteria for IGT systems deployment and drive customer happiness in cooperation with the account team.
- Act as the IGT systems liaison for inquiries, issues, or escalations, including working with support, product management, or other teams to create solution roadmaps.
- Maintain functional and technical knowledge of IGT systems platforms and future products.
- Help CSM Leadership and CSMs conduct annual maintenance audits. Help develop and maintain monthly partnership and SBR decks.
- Help maintain customer Key Account Plans.
Qualifications
- Established track record in a related function with direct customer advocacy and engagement experience in post-sales or professional services in Fortune 1000, mid-tier, start-up companies, or public-sector organizations.
- Since this role is essential to the IGT systems success initiative, you will have a rich history of growing customer happiness, adoption, and retention.
- Confirmed ability to drive continuous product value.
- Experience developing product use cases with customers.
- Ability to be a strong teammate while still being a self-starter; possess exceptional verbal, written, social, presentation, and interpersonal skills.
- Thrives in a multitasking environment and can adjust priorities on the fly.
- Can focus on details and be analytical.
- Good technical and problem-solving skills and the ability to resolve problems quickly.
- Prior experience conducting workshops for customers and discussing the pros/cons of implementing various technologies and the business value.
- Experience in the enterprise and cloud software space.
- Experience navigating and steering customer engagements to completion with high customer satisfaction.
- Willingness to travel up to 50% (estimated average 25%), based on business needs.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their applying; however, only those selected to interview will be contacted.
IGT is the global leader in gaming. For more information, please visit www.igt.com.
Location:
CA HOME, CA, __
Requisition ID: 19081
Your growth matters. Let’s do this together.
Make an impact, develop your career, and contribute to our next chapter - guided by our 5Cs: Culture, Capabilities, Content, Commercialization, and Cash Flow Creation. Grow with us, as we build the path to becoming the number one supplier in the casino industry.
Overview
At IGT, we consider the role of a Customer Success Operations Manager to be of utmost importance in working alongside the CSM team in helping our valued IGT ADVANTAGE customers achieve their strategic goals and maximize their investments. We are looking for a professional with a perfect Teamwork Mindset and technical skills balance.
The primary objective of this role is to support the CSM team in creating and maintaining critical account plans, documents, and maintenance audits. Additionally, this role will act as a liaison between the CSM team and the many internal entities supporting and serving the IGT systems ecosystem to simplify processes and reduce complexity. This involves streamlining partnerships with various departments, including product management, engineering, professional services, and education.
This role is based in Vancouver, Canada.
Responsibilities:
- Work with CSM Leadership and other CSMs, which will include, but is not limited to, driving adoption, ensuring retention, and auditing software maintenance invoices to ensure accurate billing.
- Assist CSM Leadership and CSMs to build customer success plans, establishing critical goals to aid the customer in achieving their objectives.
- Work cross-functionally with the IGT systems team to find opportunities for new usage of IGT systems products and services.
- Work to identify and develop upsell and cross-sell opportunities.
- Advocate needs/issues across departments and manage customer concerns.
- Assist and provide expert deployment and operational standard methodologies.
- Assist in workshops to help demonstrate to customers the total value of IGT systems solutions and lead regular System Business Reviews and Business Partner Meetings.
- Provide insight concerning the availability and applicability of new products and features.
- Monitor trends, identify risks and recommend operational improvements.
- Support the professional services team with scoping and selling follow-on and new service opportunities.
- Support the education services team in identifying and recommending staff training opportunities.
- Identify the critical success criteria for IGT systems deployment and drive customer happiness in cooperation with the account team.
- Act as the IGT systems liaison for inquiries, issues, or escalations, including working with support, product management, or other teams to create solution roadmaps.
- Maintain functional and technical knowledge of IGT systems platforms and future products.
- Help CSM Leadership and CSMs conduct annual maintenance audits. Help develop and maintain monthly partnership and SBR decks.
- Help maintain customer Key Account Plans.
Qualifications
- Established track record in a related function with direct customer advocacy and engagement experience in post-sales or professional services in Fortune 1000, mid-tier, start-up companies, or public-sector organizations.
- Since this role is essential to the IGT systems success initiative, you will have a rich history of growing customer happiness, adoption, and retention.
- Confirmed ability to drive continuous product value.
- Experience developing product use cases with customers.
- Ability to be a strong teammate while still being a self-starter; possess exceptional verbal, written, social, presentation, and interpersonal skills.
- Thrives in a multitasking environment and can adjust priorities on the fly.
- Can focus on details and be analytical.
- Good technical and problem-solving skills and the ability to resolve problems quickly.
- Prior experience conducting workshops for customers and discussing the pros/cons of implementing various technologies and the business value.
- Experience in the enterprise and cloud software space.
- Experience navigating and steering customer engagements to completion with high customer satisfaction.
- Willingness to travel up to 50% (estimated average 25%), based on business needs.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their applying; however, only those selected to interview will be contacted.
IGT is the global leader in gaming. For more information, please visit www.igt.com.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success Operations
Document your cross-functional scope clearly
PERM job descriptions must reflect duties you actually perform. Capture ownership of CRM workflows, renewal forecasting, and QBR operations in writing before your employer files, so the certified role matches your real work.
Target companies with PERM filing history
Search the DOL's OFLC disclosure data for employers who have filed PERM applications under Customer Success or Operations titles. Repeat filers understand the process and are far less likely to withdraw sponsorship mid-application.
Use Migrate Mate to find verified sponsors
Filter for Customer Success Operations roles at employers with confirmed green card sponsorship history using Migrate Mate. This cuts the time spent on cold outreach to companies with no PERM experience.
Clarify the EB-2 vs EB-3 classification early
If your role requires a bachelor's degree and no graduate credential, most employers file under EB-3. Ask the hiring manager or immigration counsel which category they intend before accepting an offer, since reclassifying later resets your priority date.
Understand how country backlogs affect your timeline
EB-3 priority dates for India and China can lag by years. If you were born in a backlogged country, ask whether the employer will file an EB-2 concurrently or support premium processing on the I-140 to lock in an earlier priority date.
Align your I-140 filing with job offer timing
USCIS requires an active, bona fide job offer when the I-140 is filed. Avoid accepting counteroffers or changing roles internally between PERM certification and I-140 approval, since a title or duties change can trigger a PERM restart.
Green Card Customer Success Operations: Frequently Asked Questions
Do Customer Success Operations roles typically qualify for EB-2 or EB-3 sponsorship?
Most Customer Success Operations positions are filed under EB-3, which covers skilled workers and professionals with a bachelor's degree. EB-2 applies when the role genuinely requires an advanced degree or the candidate has an advanced degree that is standard for the position. Your employer's immigration counsel makes the final classification call based on the actual job requirements, not your personal credentials alone.
How does green card sponsorship differ from H-1B for this role?
An H-1B visa is a temporary nonimmigrant status with a three-year initial period and an annual lottery cap. PERM-based green card sponsorship leads to permanent residency and has no annual cap at the EB-3 level for most countries. The tradeoff is time: PERM labor certification alone takes six to eighteen months before USCIS even sees the I-140 petition, while H-1B processing can be far faster with premium processing.
Can my employer start PERM while I am on H-1B or OPT?
Yes. Employers routinely begin the PERM process while you hold H-1B status, and some initiate it during OPT or an OPT extension. Starting early matters because your priority date, the date DOL receives the PERM application, determines your place in the green card queue. Earlier filing means an earlier priority date, which is especially valuable if you were born in a backlogged country.
What should I look for when evaluating a sponsoring employer in this field?
Look for employers who have filed PERM applications before, specifically in operations or customer-facing roles, not just technical ones. Confirm the company has dedicated immigration counsel rather than relying on in-house HR to manage filings. Use Migrate Mate to identify companies with an active history of employment-based green card filings, which signals both willingness and operational capacity to sponsor you through a multi-year process.
What happens to my green card case if I change jobs before my I-485 is approved?
Changing employers before your I-485 has been pending for 180 days generally forfeits your PERM and I-140 entirely, and you would restart from the beginning with a new employer. After 180 days of I-485 pending status, portability rules under AC21 may allow you to transfer to a same or similar role without losing your priority date, but the new position's duties must substantially overlap with the certified PERM job description.