Green Card Customer Success Operations Jobs
Customer Success Operations roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which permanently ties your residency to a U.S. employer. Most openings fall under EB-3 as skilled professional positions, though advanced-degree candidates may qualify for EB-2. Sponsorship timelines vary significantly by country of birth.
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Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.
Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.
The Opportunity
We’re growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.
The Customer Success Manager will be based in LA, and will report into the Manager, Customer Success within our Sales and Marketing division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!
Role and Responsibilities
- Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
- Drive incremental sales revenue through the development of proactive upsell strategies, campaign performance analytics, and consultative selling.
- Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
- Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs. Build and scale AI-powered advertising campaigns using machine learning modeling to predict ad performance and automate optimization based on client goals.
- Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
- Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
- Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
- Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
- Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.
Skills and Qualifications
- 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
- Proven track record of managing and expanding existing accounts through effective upselling, cross-selling, and relationship-building
- Attention to detail, ability to multitask and strong organizational skills required. Managed mobile and/or CTV user acquisition campaigns using MMP attribution measurement and reporting.
- Experience working directly with clients and can demonstrate ability to present during meetings
- Deep understanding of the digital advertising space, with knowledge of programmatic landscape
- Bachelor’s degree required
Compensation
Compensation for this role for a candidate based in New York is expected to be between $100,000 - $125,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Position Summary
Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.
Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.
The Opportunity
We’re growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.
The Customer Success Manager will be based in LA, and will report into the Manager, Customer Success within our Sales and Marketing division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!
Role and Responsibilities
- Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
- Drive incremental sales revenue through the development of proactive upsell strategies, campaign performance analytics, and consultative selling.
- Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
- Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs. Build and scale AI-powered advertising campaigns using machine learning modeling to predict ad performance and automate optimization based on client goals.
- Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
- Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
- Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
- Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
- Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.
Skills and Qualifications
- 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
- Proven track record of managing and expanding existing accounts through effective upselling, cross-selling, and relationship-building
- Attention to detail, ability to multitask and strong organizational skills required. Managed mobile and/or CTV user acquisition campaigns using MMP attribution measurement and reporting.
- Experience working directly with clients and can demonstrate ability to present during meetings
- Deep understanding of the digital advertising space, with knowledge of programmatic landscape
- Bachelor’s degree required
Compensation
Compensation for this role for a candidate based in New York is expected to be between $100,000 - $125,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success Operations
Document your cross-functional scope clearly
PERM job descriptions must reflect duties you actually perform. Capture ownership of CRM workflows, renewal forecasting, and QBR operations in writing before your employer files, so the certified role matches your real work.
Target companies with PERM filing history
Search the DOL's OFLC disclosure data for employers who have filed PERM applications under Customer Success or Operations titles. Repeat filers understand the process and are far less likely to withdraw sponsorship mid-application.
Use Migrate Mate to find verified sponsors
Filter for Customer Success Operations roles at employers with confirmed green card sponsorship history using Migrate Mate. This cuts the time spent on cold outreach to companies with no PERM experience.
Clarify the EB-2 vs EB-3 classification early
If your role requires a bachelor's degree and no graduate credential, most employers file under EB-3. Ask the hiring manager or immigration counsel which category they intend before accepting an offer, since reclassifying later resets your priority date.
Understand how country backlogs affect your timeline
EB-3 priority dates for India and China can lag by years. If you were born in a backlogged country, ask whether the employer will file an EB-2 concurrently or support premium processing on the I-140 to lock in an earlier priority date.
Align your I-140 filing with job offer timing
USCIS requires an active, bona fide job offer when the I-140 is filed. Avoid accepting counteroffers or changing roles internally between PERM certification and I-140 approval, since a title or duties change can trigger a PERM restart.
Green Card Customer Success Operations: Frequently Asked Questions
Do Customer Success Operations roles typically qualify for EB-2 or EB-3 sponsorship?
Most Customer Success Operations positions are filed under EB-3, which covers skilled workers and professionals with a bachelor's degree. EB-2 applies when the role genuinely requires an advanced degree or the candidate has an advanced degree that is standard for the position. Your employer's immigration counsel makes the final classification call based on the actual job requirements, not your personal credentials alone.
How does green card sponsorship differ from H-1B for this role?
An H-1B visa is a temporary nonimmigrant status with a three-year initial period and an annual lottery cap. PERM-based green card sponsorship leads to permanent residency and has no annual cap at the EB-3 level for most countries. The tradeoff is time: PERM labor certification alone takes six to eighteen months before USCIS even sees the I-140 petition, while H-1B processing can be far faster with premium processing.
Can my employer start PERM while I am on H-1B or OPT?
Yes. Employers routinely begin the PERM process while you hold H-1B status, and some initiate it during OPT or an OPT extension. Starting early matters because your priority date, the date DOL receives the PERM application, determines your place in the green card queue. Earlier filing means an earlier priority date, which is especially valuable if you were born in a backlogged country.
What should I look for when evaluating a sponsoring employer in this field?
Look for employers who have filed PERM applications before, specifically in operations or customer-facing roles, not just technical ones. Confirm the company has dedicated immigration counsel rather than relying on in-house HR to manage filings. Use Migrate Mate to identify companies with an active history of employment-based green card filings, which signals both willingness and operational capacity to sponsor you through a multi-year process.
What happens to my green card case if I change jobs before my I-485 is approved?
Changing employers before your I-485 has been pending for 180 days generally forfeits your PERM and I-140 entirely, and you would restart from the beginning with a new employer. After 180 days of I-485 pending status, portability rules under AC21 may allow you to transfer to a same or similar role without losing your priority date, but the new position's duties must substantially overlap with the certified PERM job description.