Customer Success Operations Green Card Jobs
Customer Success Operations roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which permanently ties your residency to a U.S. employer. Most openings fall under EB-3 as skilled professional positions, though advanced-degree candidates may qualify for EB-2. Sponsorship timelines vary significantly by country of birth.
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Get Access To All JobsHead of Customer Success Operations
Are you passionate about driving revenue growth through data-driven customer success strategies? Do you thrive in a fast-paced environment where you can build and lead a high-performing team?
If so, SailPoint is looking for a Head of Global Customer Success Operations to join our team. Reporting directly to the VP of Revenue Operations, this individual will be a key partner to the Chief Customer Officer (CCO) and their team, ensuring customer success initiatives are executed efficiently and effectively. This role will be instrumental in leading a world-class customer success operations function, encompassing customer success management, customer support, and training, to deliver exceptional value and foster long-term customer relationships.
What You’ll Own:
- Operational Strategy: Partner with Leadership to build and evolve scalable processes across onboarding, adoption, health monitoring, retention, and expansion.
- Customer Metrics & Insights: Define KPIs, build dashboards, and deliver actionable insights that drive customer health and lifetime value.
- Team Leadership: Lead and mentor a high-performing CS Ops team—cultivating a culture of accountability, growth, and impact.
- Cross-Functional Enablement: Partner with Sales, Product, Marketing, and Finance to align customer initiatives and enhance the end-to-end experience.
- Forecasting & Planning: Own the various post-sales forecasting and modeling to support strategic planning and board-level visibility.
- Innovation & Excellence: Bring a continuous improvement mindset to tooling, systems, playbooks, and automation across all customer teams.
What You Bring:
- 6+ years of experience in B2B SaaS operations or customer success—preferably in a scaling or enterprise environment.
- Deep fluency in CS metrics, journey mapping, health scoring, and segmentation strategies.
- Strong analytical and data visualization skills (Excel, SQL, BI tools like Tableau/Looker).
- Proven ability to lead cross-functional initiatives and translate vision into execution.
- Experience managing and mentoring high-performance ops teams.
- Comfort operating in ambiguity while maintaining rigor and accountability.
- Bonus: Experience with Gainsight, Salesforce, CPQ, or customer lifecycle tools.
Plan for Success:
-
First 30 Days - Discovery and Relationship Building: Meet with direct reports and key stakeholders to understand their roles and current projects. Conduct a thorough review of existing customer success operations, processes, and tools.
-
First 60 Days - Deep Dive and Initial Recommendations: Dive deeper into manual processes to identify specific areas for automation and AI implementation. Analyze existing data and reporting to understand key metrics and identify gaps, presenting initial findings to leadership.
-
First 90-120 Days - Strategic Plan and Initial Implementation: Develop a comprehensive 6-12 month strategic plan. Begin implementing "quick win" initiatives while presenting the full plan to leadership for approval.
-
120+ Days - Execution and Iteration: Continuously execute the strategic plan, manage projects, and iterate on processes based on data and feedback to build a world-class Customer Success Operations function.
Why SailPoint:
- Own Real Impact: Your work will directly influence revenue retention, customer growth, and our long-term success.
- Grow with Us: We’re scaling fast—this role is a launchpad for future executive leadership.
- Join a Culture of Excellence: You’ll work with some of the best minds in GTM and operations, in a culture built on trust and innovation.
If you're ready to transform customer success into a strategic growth engine—we want to hear from you.
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):
$156,700 - $264,084.00
Base salaries for employees based in other locations are competitive for the employee’s home location.
Benefits Overview
-
Health and wellness coverage: Medical, dental, and vision insurance
-
Disability coverage: Short-term and long-term disability
-
Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
-
Additional life coverage options: Supplemental life insurance for employees, spouses, and children
-
Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
-
Financial security: 401(k) Savings and Investment Plan with company matching
-
Time off benefits: Flexible vacation policy
-
Holidays: 8 paid holidays annually
-
Sick leave
-
Parental support: Paid parental leave
-
Employee Assistance Program (EAP) and Care Counselors
-
Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
-
Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
Head of Customer Success Operations
Are you passionate about driving revenue growth through data-driven customer success strategies? Do you thrive in a fast-paced environment where you can build and lead a high-performing team?
If so, SailPoint is looking for a Head of Global Customer Success Operations to join our team. Reporting directly to the VP of Revenue Operations, this individual will be a key partner to the Chief Customer Officer (CCO) and their team, ensuring customer success initiatives are executed efficiently and effectively. This role will be instrumental in leading a world-class customer success operations function, encompassing customer success management, customer support, and training, to deliver exceptional value and foster long-term customer relationships.
What You’ll Own:
- Operational Strategy: Partner with Leadership to build and evolve scalable processes across onboarding, adoption, health monitoring, retention, and expansion.
- Customer Metrics & Insights: Define KPIs, build dashboards, and deliver actionable insights that drive customer health and lifetime value.
- Team Leadership: Lead and mentor a high-performing CS Ops team—cultivating a culture of accountability, growth, and impact.
- Cross-Functional Enablement: Partner with Sales, Product, Marketing, and Finance to align customer initiatives and enhance the end-to-end experience.
- Forecasting & Planning: Own the various post-sales forecasting and modeling to support strategic planning and board-level visibility.
- Innovation & Excellence: Bring a continuous improvement mindset to tooling, systems, playbooks, and automation across all customer teams.
What You Bring:
- 6+ years of experience in B2B SaaS operations or customer success—preferably in a scaling or enterprise environment.
- Deep fluency in CS metrics, journey mapping, health scoring, and segmentation strategies.
- Strong analytical and data visualization skills (Excel, SQL, BI tools like Tableau/Looker).
- Proven ability to lead cross-functional initiatives and translate vision into execution.
- Experience managing and mentoring high-performance ops teams.
- Comfort operating in ambiguity while maintaining rigor and accountability.
- Bonus: Experience with Gainsight, Salesforce, CPQ, or customer lifecycle tools.
Plan for Success:
-
First 30 Days - Discovery and Relationship Building: Meet with direct reports and key stakeholders to understand their roles and current projects. Conduct a thorough review of existing customer success operations, processes, and tools.
-
First 60 Days - Deep Dive and Initial Recommendations: Dive deeper into manual processes to identify specific areas for automation and AI implementation. Analyze existing data and reporting to understand key metrics and identify gaps, presenting initial findings to leadership.
-
First 90-120 Days - Strategic Plan and Initial Implementation: Develop a comprehensive 6-12 month strategic plan. Begin implementing "quick win" initiatives while presenting the full plan to leadership for approval.
-
120+ Days - Execution and Iteration: Continuously execute the strategic plan, manage projects, and iterate on processes based on data and feedback to build a world-class Customer Success Operations function.
Why SailPoint:
- Own Real Impact: Your work will directly influence revenue retention, customer growth, and our long-term success.
- Grow with Us: We’re scaling fast—this role is a launchpad for future executive leadership.
- Join a Culture of Excellence: You’ll work with some of the best minds in GTM and operations, in a culture built on trust and innovation.
If you're ready to transform customer success into a strategic growth engine—we want to hear from you.
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):
$156,700 - $264,084.00
Base salaries for employees based in other locations are competitive for the employee’s home location.
Benefits Overview
-
Health and wellness coverage: Medical, dental, and vision insurance
-
Disability coverage: Short-term and long-term disability
-
Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
-
Additional life coverage options: Supplemental life insurance for employees, spouses, and children
-
Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
-
Financial security: 401(k) Savings and Investment Plan with company matching
-
Time off benefits: Flexible vacation policy
-
Holidays: 8 paid holidays annually
-
Sick leave
-
Parental support: Paid parental leave
-
Employee Assistance Program (EAP) and Care Counselors
-
Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
-
Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
See all 1,754+ Customer Success Operations jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Operations roles.
Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success Operations
Document your cross-functional scope clearly
PERM job descriptions must reflect duties you actually perform. Capture ownership of CRM workflows, renewal forecasting, and QBR operations in writing before your employer files, so the certified role matches your real work.
Target companies with PERM filing history
Search the DOL's OFLC disclosure data for employers who have filed PERM applications under Customer Success or Operations titles. Repeat filers understand the process and are far less likely to withdraw sponsorship mid-application.
Use Migrate Mate to find verified sponsors
Filter for Customer Success Operations roles at employers with confirmed green card sponsorship history using Migrate Mate. This cuts the time spent on cold outreach to companies with no PERM experience.
Clarify the EB-2 vs EB-3 classification early
If your role requires a bachelor's degree and no graduate credential, most employers file under EB-3. Ask the hiring manager or immigration counsel which category they intend before accepting an offer, since reclassifying later resets your priority date.
Customer Success Operations jobs are hiring across the US. Find yours.
Find Customer Success Operations JobsCustomer Success Operations Green Card Sponsorship: Frequently Asked Questions
Do Customer Success Operations roles typically qualify for EB-2 or EB-3 sponsorship?
Most Customer Success Operations positions are filed under EB-3, which covers skilled workers and professionals with a bachelor's degree. EB-2 applies when the role genuinely requires an advanced degree or the candidate has an advanced degree that is standard for the position. Your employer's immigration counsel makes the final classification call based on the actual job requirements, not your personal credentials alone.
How does green card sponsorship differ from H-1B for this role?
An H-1B is a temporary nonimmigrant status with a three-year initial period and an annual lottery cap. PERM-based green card sponsorship leads to permanent residency and has no annual cap at the EB-3 level for most countries. The tradeoff is time: PERM labor certification alone takes six to eighteen months before USCIS even sees the I-140 petition, while H-1B processing can be far faster with premium processing.
Can my employer start PERM while I am on H-1B or OPT?
Yes. Employers routinely begin the PERM process while you hold H-1B status, and some initiate it during OPT or an OPT extension. Starting early matters because your priority date, the date DOL receives the PERM application, determines your place in the green card queue. Earlier filing means an earlier priority date, which is especially valuable if you were born in a backlogged country.
What should I look for when evaluating a sponsoring employer in this field?
Look for employers who have filed PERM applications before, specifically in operations or customer-facing roles, not just technical ones. Confirm the company has dedicated immigration counsel rather than relying on in-house HR to manage filings. Use Migrate Mate to identify companies with an active history of employment-based green card filings, which signals both willingness and operational capacity to sponsor you through a multi-year process.
What happens to my green card case if I change jobs before my I-485 is approved?
Changing employers before your I-485 has been pending for 180 days generally forfeits your PERM and I-140 entirely, and you would restart from the beginning with a new employer. After 180 days of I-485 pending status, portability rules under AC21 may allow you to transfer to a same or similar role without losing your priority date, but the new position's duties must substantially overlap with the certified PERM job description.
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